Friendly Government
Or, How Citizen-Centered Innovation
Can Transform the Public Sector




Christian Bason, Innovation Ma...
Agenda

Background

US vs. DK

The Challenge

About MindLab

Case

Three Lessons
Background
Innovating Welfare (2007)   Put the Citizen Into Play (2009)
US vs. DK
Public Sector’s Share of the Economy


Denmark



51%
USA



37%
US vs. DK
         Broadband Subscriptions




     OECD Broadband subscribers per 100 inhabitants, by technology, June 20...
US vs. DK


New Citizen Thinking?
”Government is part of the solution, not the
problem.”

New Government Thinking?
”Citize...
The Challenge

How can we meet citizen’s
expectations for ever-better public
policies and services with ever-
fewer resour...
An Answer?
                Engaging citizens as co-developers and -producers
                                   Citizens c...
Value of Citizen-Centered Innovation

1. What is The Innovation Potential?
For whom, when, why?
What is valuable today?
Wh...
Mission

To involve citizens and businesses in
developing innovative solutions for society
About
Part of three national ministries [departments]
        Economic & Business Affairs [Commerce]
        Taxation [Tre...
Short-circuiting bureaucracy from within
                            Society




                           Politics &
   ...
Activities
Innovation Studio
Data Collection
Knowledge Dissemination
Approach
Anthropology
Design thinking
Public policy
Agenda
                       •   The public sector innovation challenge
National
                       •   MindLab
busin...
Three lessons from MindLab

1. Citizen-centered Innovation Works
       Outside-in is a valuable eye opener
       But: Le...
www.mind-lab.dk
Friendly Government, Or How Citizen-Centered Innovation Can Transform the Public Sector - Christian Bason MindLab Stanford...
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Friendly Government, Or How Citizen-Centered Innovation Can Transform the Public Sector - Christian Bason MindLab Stanford Mar909

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Friendly Government, Or How Citizen-Centered Innovation Can Transform the Public Sector - Christian Bason MindLab Stanford Mar909

  1. 1. Friendly Government Or, How Citizen-Centered Innovation Can Transform the Public Sector Christian Bason, Innovation Manager
  2. 2. Agenda Background US vs. DK The Challenge About MindLab Case Three Lessons
  3. 3. Background Innovating Welfare (2007) Put the Citizen Into Play (2009)
  4. 4. US vs. DK Public Sector’s Share of the Economy Denmark 51% USA 37%
  5. 5. US vs. DK Broadband Subscriptions OECD Broadband subscribers per 100 inhabitants, by technology, June 2008 40 Other 35 Fibre/LAN 30 Cable DSL 25 20 OECD 15 10 5 0
  6. 6. US vs. DK New Citizen Thinking? ”Government is part of the solution, not the problem.” New Government Thinking? ”Citizens are part of the solution, not the problem.”
  7. 7. The Challenge How can we meet citizen’s expectations for ever-better public policies and services with ever- fewer resources?
  8. 8. An Answer? Engaging citizens as co-developers and -producers Citizens co-develop Future development and production model Public sector Citizens produces co-produce Traditional development and production model Experts and officials develop
  9. 9. Value of Citizen-Centered Innovation 1. What is The Innovation Potential? For whom, when, why? What is valuable today? Where can value be increased? 2. How Can the Potential be Realised? Eye-opener to see reality of citizens and businesses ”outside-in” Users have their own suggestions as to how services could change Co-development: ”would that work in my reality?” 3. Knowledge About Impacts How will citizen’s daily activities and experiences work as ressources or challenges in implementing the new policies?
  10. 10. Mission To involve citizens and businesses in developing innovative solutions for society
  11. 11. About Part of three national ministries [departments] Economic & Business Affairs [Commerce] Taxation [Treasury] Employment [Labor] Staff of 15 Core staff Ph.D. students Stationed project leaders Board Three Permanent Secretaries of ministries Four external members from business & academia
  12. 12. Short-circuiting bureaucracy from within Society Politics & regulation Top management Other Innovation Other stake- unit public sector holders organisations Strategy & organisation Managers and employees Citizens, Enterprises, NGOs Innovation processes & measurement
  13. 13. Activities Innovation Studio Data Collection Knowledge Dissemination
  14. 14. Approach Anthropology Design thinking Public policy
  15. 15. Agenda • The public sector innovation challenge National • MindLab business strategy on • Cases climate • Methods change • Conclusion -> Common vision and initiatives Insight: Partnership
  16. 16. Three lessons from MindLab 1. Citizen-centered Innovation Works Outside-in is a valuable eye opener But: Leadership, awareness and employee competencies are insufficient 2. There’s Value to Harvest Better services can come at no extra cost But: The public sector is not used to thinking systematically about value creation 3. A Change Agent Is Needed Cross-governmental collaboration can happen But: It needs top management focus – and a push!
  17. 17. www.mind-lab.dk

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