This document outlines two certification projects for a Salesforce Admin 201 and App Builder certification. The first scenario involves creating a service system for a mobile company to track customer issues and automate assigning issues and escalating issues based on priority and response time. The second scenario involves creating a placement application for a staffing company to track job postings, candidates, and automate assigning candidates to recruiters based on location and implement validation rules and notifications for candidate selection/rejection. Both scenarios require planning the data model, configuring rules for automation, and setting up notifications.

1. Salesforce Certification Training Admin 201 and App Builder
Salesforce Certification Training
Admin 201 and App Builder
Certification Project
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2. Certification Project
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Scenario 1: Service System Project
→ A Canada based company which works in Mobile domain, is in the need of an
application which can help it to boost the service. To make the things very effective,
they will use Salesforce application. They want to track the information about the
customer, their types of issues and as per that they want to speed up the process to
give them quick solution.
Goal of this project
→ Company wants to capture all the information about the customers who are facing
some issue in the mobile device. From the type of issue, they want to automate the
assignment of the issue ownership to the concern person. Apart from that company
wants to escalate the issue to the higher authority when any delay happens.
→ The case is to be assigned to a specific person on the Case fields, say Subject.
→ The case is to be escalated to a specific person if solution not provided in 1 hour for
High priority cases.
→ Please perform the following are the activities of the project using your Salesforce
account to achieve the goal of the project
→ Project Roadmap Planning
→ Data model designing
→ Creating Assignment rules
→ Configure Assignment rules
→ Setting Auto Escalation Rule

3. Certification Project
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Scenario 2: Placement Company Application
→ A Japan based placement company wants to use Salesforce for end to end process of
its business process, in Salesforce. Management has decided to track the all positions
posted by recruiters and candidates. Also, they want to track the information about
the Candidates, capturing details as well as work preference. Then they want to put
some business rules in process which will be adding automation in this business
process to make an effective system.
Goal of this project
→ Company wants to capture the details of the candidates in the Salesforce database.
Depending on the preferred country location, it wants to assign the Candidate to
related recruitment officer related to that region.
→ For selecting or rejecting the candidate, they want to implement some business rules
in the form of validation. Also they want to notify the candidate when he/she is
selected.
→ Please perform the following are the activities of the project using your Salesforce
account to achieve the goal of the project
→ Project Roadmap Planning
→ Data model designing
→ Creating Objects
→ Creating fields
→ Configuring Sharing rules
→ Planning notification process
→ Setting Workflow actions