The document presents an internship presentation on Salesforce, highlighting its capabilities as a cloud-based customer relationship management platform and outlining the work of an intern at Amethyst IT Services. It discusses the need for hands-on experience with Salesforce, proposes solutions for optimizing user experience, and reviews related literature and applications. Additionally, it considers advantages like customization and mobile accessibility, along with limitations regarding storage and cost.

1. Visvesvaraya Technological University
“Jnana Sangama” Belagavi 590018 Karnataka
India
SECAB Association’s
SECAB Institute of Engineering and Technology, Vijayapura
Department of Master of Computer Applications
An Internship Presentation On
Salesforce(Cloud Computing)
AY: 2023-24
Mohammad Azeem Maniyar USN: 2SA22MC013
By

2. TABLE OF CONTENTS
Sl.No Topic
1 Introduction
2 About Company
3 Literature Review
4 Problem Statement
5 Motivation
6 Proposed Solution
7 Block Diagram
8 Implementation
9 Results and Discussions
10 Applications
11 Advantages
12 Limitations
13 Conclusion
14 References

3. INTRODUCTION
 Salesforce started as a cloud-based solution for
CRM (Customer Relationship Management).
Salesforce has everything you need to run your
business from anywhere.
 Salesforce is a platform, designed to help you sell,
service, market, analyze, and connect with your
customers.

4. ABOUT COMPANY
 Amethyst IT Services (IT Cell) was formed in the
September 2015 to provide a solution for all IT
related problems faced by the stake holders of
SECAB Association.
It provides aids to reduce
manual work, complementing a digital workplace,
constant up gradation and monitoring on the websites
and when applications in order to keep the association
in steady pace with the growing technological
advancements.

5. LITERATURE REVIEW
Sl.
No
Research Title Author and Year of
Publications
Brief Description
1
Importance and
application of Salesforce
in modern business
East Sarajevo, Bosnia
and Herzegovina in the
year 2023
This paper presents the
essential characteristics
of modern business
based on the Salesforce
platform.
2
Using Salesforce to Build
Real Time Covid-19
Tracker with Cloud
Computing Technology
H. Thanduparakkal,
P. Shahad and C. G. Raji
in the year 2022
Coronavirus Disease
2019 has infected
millions of individuals,
resulting in thousands of
deaths. We designed a
COVID-19 tracking and
visualization application

6. PROBLEM STATEMENT
 People lack hands-on experience with Salesforce
administration and configuration.
 The interns are required to become proficient in
handling various aspects of Salesforce, from basic
configuration to more advanced customization

7. MOTIVATION
 Passion for Technology
 Career Development
 A genuine interest and passion for exploring
advanced technologies, with a specific focus on
cloud-based solutions and customer relationship
management.

8. Positions after certifying for Salesforce

9. PROPOSED SOLUTION
• Optimized the Salesforce platform within
organization, specifically focusing on enhancing the
user experience through customization and
automation.
• Able to develop applications without coding
knowledge and with Cloud.

10. BLOCK DIAGRAM
Fig – College App

11. Implementation

12. APPLICATIONS
 Salesforce Authenticator
 Trailhead GO
 Salesforce Marketing Cloud
 Social Studio

13. Trailhead Go
My Account

14. Quest For Data Literacy
Details
Quick Start: Reports &
Dashboards
Details
Salesforce Credentials:
Quick Look
Details
Security Awareness
Specialist Responsibilities
Details
Security Awareness and
Training
Details
Data Modeling
Details
Salesforce Platform
Basics
Details
Career Development
Planning
Details
Data Fundamentals for AI
Details
Guidelines to Recognize
Misleading Charts
Details
Equity and Inclusion
Guidelines for Data
Visualization
Details
Correlation and
Regression
Details
Variation for Data
Comparisons
Details
Data Distributions
Details
Aggregation and
Granularity
Details
Variables and Field Types
Details
Well-Structured Data
Details
Data Literacy Basics
Details
Badges

15. ADVANTAGES
 Cloud-Based Platform
 User-Friendly Interface
 Customization Capabilities
 Mobile Accessibility
 AppExchange Marketplace

16. LIMITATIONS
 Storage Limits
 Cost
 User Interface Limitations
 Apex Code and Development Complexity

17. REFERENCES
• "Importance and application of Salesforce in modern
business," 2023 22nd International Symposium
INFOTEH-JAHORINA (INFOTEH), East Sarajevo,
Bosnia and Herzegovina
• H. Thanduparakkal, P. Shahad and C. G. Raji, "Using
Salesforce to Build Real Time Covid 19 Tracker with
Cloud Computing Technology," 2022 International
Conference on Applied Artificial Intelligence and
Computing (ICAAIC), Salem, India, 2022