Project status report.pptx
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Mirjam Nilsson provides a progress report on their project. The project is on track for delivery by the end of Q3. However, delays in warehouse operations and software maintenance have impacted progress. The project budget is estimated at $14,000 and is projected to be $2,000 over budget due to staffing shortages. Key upcoming dates are the Q3 product launch and Q4 software updates from Contoso. The next review will focus on addressing warehouse issues, software fixes, budget questions, and completing draft solutions.
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Table of Contents
4Executive Summary
4Integration Management
4Project Scope Statement:
5Project Scope Justification:
5Project Success:
5Functional Area Interfaces
6Project Team Members and Roles:
6Project Team Reporting Structure:
7Project Deliverables:
7Project Closure Information
9Scope Management
9Scope Definition
9Work Breakdown Structure
9Time/Schedule Management
9Activity List
12Project Milestones:
12Project Cost Management
14Project Quality Management
14Project Deliverable Quality Requirements
14Project Deliverable Quality Monitoring
15Project Deliverable Quality Reporting
15Project Deliverable Quality Discrepancy Decisions
15Project Human Resource Management
15Resource Analysis
17Resource(s) Doing the Most Work
17Alternative Resource Assignments
17Resource Gap Analysis
17Optimization:
18Communications Management
18Project Team Communications
19Project Team Conflict Resolution
20Project Information to Monitor
20How to Collect Project Information
20Frequency for Project Information Collection
21Project Status Information and Recipients
21Plan and Take Adaptive Action
21Methods to Analyze the Impact of the Status Information
21Process/Procedures to Make Decisions that Affect the Project Schedule and Budget
22People Who Will Be Involved in Making Project Status Decisions
22Method to Communicate Project Status Decisions
23Project Risk Management
23Risk Management Plan:
25Procurement Management
25Conclusion
26References
Executive Summary
In this project we intend to streamline and enhance our customer’s user experience for his or her support related needs after or before a purchase have been made. Currently we only support a customer over the phone. At peak hours, this causes line congestion and long wait time for our customers resulting in dip in customer satisfaction level. The creation of a customer care website will allow our company to engage with the customer at multiple points including telephone which we already do. 90% of the calls we log are for general questions or are mostly order related which might not require a call in case a portal is available. This projects aims to create a customer care portal mentioned above for better customer satisfaction.
Over the last three years, our annual sales and revenues have almost tripled. While a phone support option was initially sufficient, peak hour service provision has become problematic. In case we want to go along with our existing support model, we would require to at least double our voice support specialist strength. This would result in additional recurring expenses for the company towards employee salary and equipment. The project should be able to address this issue as well and enable the company to achieve better operational excellence. Enhancement to the website will also be possible and will help us to align better with our customers.
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4Executive Summary
4Integration Management
4Project Scope Statement:
5Project Scope Justification:
5Project Success:
5Functional Area Interfaces
6Project Team Members and Roles:
6Project Team Reporting Structure:
7Project Deliverables:
7Project Closure Information
9Scope Management
9Scope Definition
9Work Breakdown Structure
9Time/Schedule Management
9Activity List
12Project Milestones:
12Project Cost Management
14Project Quality Management
14Project Deliverable Quality Requirements
14Project Deliverable Quality Monitoring
15Project Deliverable Quality Reporting
15Project Deliverable Quality Discrepancy Decisions
15Project Human Resource Management
15Resource Analysis
17Resource(s) Doing the Most Work
17Alternative Resource Assignments
17Resource Gap Analysis
17Optimization:
18Communications Management
18Project Team Communications
19Project Team Conflict Resolution
20Project Information to Monitor
20How to Collect Project Information
20Frequency for Project Information Collection
21Project Status Information and Recipients
21Plan and Take Adaptive Action
21Methods to Analyze the Impact of the Status Information
21Process/Procedures to Make Decisions that Affect the Project Schedule and Budget
22People Who Will Be Involved in Making Project Status Decisions
22Method to Communicate Project Status Decisions
23Project Risk Management
23Risk Management Plan:
25Procurement Management
25Conclusion
26References
Executive Summary
In this project we intend to streamline and enhance our customer’s user experience for his or her support related needs after or before a purchase have been made. Currently we only support a customer over the phone. At peak hours, this causes line congestion and long wait time for our customers resulting in dip in customer satisfaction level. The creation of a customer care website will allow our company to engage with the customer at multiple points including telephone which we already do. 90% of the calls we log are for general questions or are mostly order related which might not require a call in case a portal is available. This projects aims to create a customer care portal mentioned above for better customer satisfaction.
Over the last three years, our annual sales and revenues have almost tripled. While a phone support option was initially sufficient, peak hour service provision has become problematic. In case we want to go along with our existing support model, we would require to at least double our voice support specialist strength. This would result in additional recurring expenses for the company towards employee salary and equipment. The project should be able to address this issue as well and enable the company to achieve better operational excellence. Enhancement to the website will also be possible and will help us to align better with our customers.
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Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
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• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
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• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
BASICS OF PROJECT MANAGEMENT
Nature- Need for Project Management – types of projects – Project Management Knowledge areas and processes – Project skills – The role of Project Manager – Project Management Processes – Impact of Delays in Project Completions – Essential of Project Management Philosophy – Project Management Principles
Project Management Presentation Template.pdf
This document provides a Project Management Plan (PMP) template for a project. The PMP defines how the project will be executed, monitored, controlled and closed. It includes sections on the project scope, constraints, approach, organization, roles and responsibilities, stakeholders, risks, schedule, financials, communication plan, change management process, and next steps. The PMP is a communication tool and living document that is updated throughout the project.
Synergy2014 What's new in Synergy (4.8.7 and 4.8.8)
This document summarizes the new features being introduced in upcoming releases of the Synergy project management software. The 4.8.5 and 4.8.7 releases include enhancements to the desktop and cloud applications as well as improved integration with other software programs. The 4.8.8 release focuses on improvements to areas like invoicing, project phases, status changes, planning and resource management. It also expands connectivity to MYOB accounting software. An upcoming webinar on June 5th will provide training on the new 4.8.8 features.
Large public sector projects – what determines failure or success? Scrum Gath...
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John Profile
John Sundararajan is a top management professional with 19 years of experience in account management, delivery management, program management, and operations management. He has a strong track record of delivering large, mission-critical projects on time and within budget. He has experience managing global stakeholders and implementing outcome-driven global delivery models. His core competencies include project planning, delivery management, process re-engineering, and relationship management. He currently holds the position of Europe IOT Leader - Operations at a reputed multinational company in Bangalore, where he is responsible for demand management and operations support across multiple European countries.
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Project status report.pptx
- 2. STATUS SUMMARY Presentation title 2 Project on track for delivery Delivery date is end of Q3 Estimate cost of $14,000 Project will deliver after Contoso update in Q4 Contoso date of delivery is July 20xx
- 3. PROGRESS Presentation title Schedule Implications Roadblocks • Investors are planning to see the project delivered in Q4 • Late delivery will delay future funding for further projects • Understaffed in key roles • Tools to complete project randomly go offline 3
- 4. ATTENTION AREAS Presentation title Delays Since Last Update • Warehouse problems with product stock • Software maintenance pushed back product updates Understand • Product stock delays are hurting our progress • Delays not anticipated as stock was ordered based on projections from last year • Direct customer to management if there is a need to discuss an issue 4
- 5. SCHEDULE Presentation title Key Dates • Product launches in Q3 • Contoso updates launch in Q4 • For detailed schedule, see management Note: Please make sure you are familiar with details of the schedule 5
- 6. DELIVERABLES Presentation title Main Critical Deliverables • Product launch • Software updates • Press release • Printed materials Confidence Rating • 5/5 confident that we will complete project on schedule 6
- 7. COSTS Presentation title Projection Of Costs • $14,000 projection for project • Main source from angel investors Cost Overruns • $2,000 over budget • Closed gaps in communication with staff to present future budget issues • Project can track to remain on budget based on planning and current projections 7
- 8. TECHNOLOGY Presentation title 8 Technical Problems That Have Been Solved • Created offline working mode to prevent delays Dubious Technological Dependencies For Project • Software will continue to crash • Work offline and save updates when servers are back online Outstanding Technical Issues That Need To Be Solved • Software tools for running product testing
- 9. RESOURCES Presentation title 9 Project Resources What Customers Want • All staff is working on keeping the project on time • Hire vendors to help with project completion • Need more funding if we want to hire more workers to help in the future • Customers want their product to work efficiently so they can continue to communicate with their employees while they work remotely
- 10. GOALS FOR NEXT REVIEW Presentation title Next Review Date: July 20XX • Check on warehouse update • Fix software issues • Finish drafting solution • Resolve budget question Goals for Next Review • Mirjam Nilsson will tackle and resolve the goals by next meeting Action Plan Review 10