29. We would love to hear from you. Call the PepsiCo customer service manager at 1800224020
30. Contract the complaining customer as quickly as possible. The slower the company is to respond, the more dissatisfaction may grow and lead to negative word of mouth.
49. Fig. hierarchy of dimensionsCustomers’ satisfaction level with the dimensions (subprocesses) of a process affects their satisfaction level with that process. Likewise, customers’ satisfaction level with the various processes influences their satisfaction level with the firm overall. <br />Using the statistical models for predicting satisfaction, it is then possible to estimate the relative importance of the various processes in predicting satisfaction with the firm, and the relative importance of the dimensions in predicting process satisfaction. These importance weights can then be related to performance, as measured by the percent satisfied. Charting the importance and performance information can help provide preliminary ideas about where resources should be allocated.<br />Recommendation and implementation plan<br />Basedon analysis of data regarding sub-processes dimensions./factors),processes, and overall, one can formulate important recommendations which could be considered for implementation. For example, one could work out process wise satisfaction levels. Take the case of metering process in a distribution company, say, which has been found to have a low score in satisfaction, the concerned department may look for possible causes and then draw up an implementation plan.<br />Conclusion<br />Monitoring of Customer Satisfaction is now very important for a distribution company, as it will lead to better customer experience and thereby goodwill. A quality survey is required to be undertaken periodically.<br />Product available in Bhagalpur and its price <br />Pepsi, Mountain Dew, Merinda, 7up, <br /> Product quantity price <br /> 24*200 ml RGB 168/caret<br /> 24*300 ml RGB 214/caret<br /> 24*600 ml 454/cartoon<br /> 09*2000 ml 459/cartoon<br />24*my can 330/cartoon<br />Slice<br />24*250 ml RGB214/ caret<br />24*500 ml 500/ cartoon<br />Aqiafina<br />12*1000ml 120/cartoon<br />Lehar soda <br />24*500 ml 260/cartoon<br />Tropicana<br />Scheme given by Pepsi Company in the month of July&august to Outlets<br />1.2 bottle 200ml free on 300ml/ Pepsi, Dew, 7up Mirinda2. 2 bottle 600ml free on 2000ml/ Pepsi, Dew, 7up Mirinda3.2 bottle 500ml free on 500ml Lehar soda <br />COMPARISION BETWEENPEPSIPRODUCTS &COKE PRODUCTS <br />Pepsi---------------- Coca-cola,Thumps up <br />Nimbooz,Mirinda----------- Limca<br />Aquafina----------- Kinley<br />Mountain Dew, 7Up-----------Sprite<br />Slice------------------------- Maaza<br />Mirinda Orange----------- Fanta <br />Area for distribution of Pepsi products <br />Buranath<br />Manic sharkarchowk<br />Adampurchowk<br />M.G. road<br />Patalbabu road<br />Station chowk<br />Variety chowk<br />Khalifabadchowk<br />R.P road<br />M.P.dewdi road <br />Tatarpur<br />Noorpur<br />Tilkamanjhi<br />Zero mile <br />Sabor<br />Barai<br />Khanjarpur<br />University road<br />Nathnagar<br />Champanagar<br />Sahib ganj<br />Kabirpur<br />Laheritolla<br />Chuniharitolla<br />Market share of Pepsi/Coke in different area of Bhagalpur<br />Name of outletAddressOutlet owner NamePhone no.PepsiStockCoke stockPepsi Empty GlassCoke Empty GlassVisicoolerPepsi / CokeGopal storeBuranathGopal ray --2litre-3600ml-6200ml-5300ml-5Aquafina-22litre-1600ml-3200ml-4300ml-36 Tray3 TrayPepsi freezeDubeygi store Manic shankerchowkR.K. dubey_2litre-2600ml-3300ml-92000ml-6 Aquafina-22litre-8600ml-0300mkl-26 Tray4TrayPepsi freezeSubhamkirana storeBhuranath roadSunil sah--2litre-1600ml-3300ml-3200ml-42litre-3600ml-2300ml-3Kinley-04 Tray3 TrayOwn freezeFamily storeBhuranath roadSurajkumar_2litre-6600ml-3200ml-4300ml-72litre-4600ml-3200ml-4300ml-33 Tray2 TrayOwn freezeAnnpurna store ManishankerchowkSumityadav---2litre-3600ml-3200ml-5300ml-32litre-2600ml-2200ml-4300ml-353Pepsi freezeJay guruVariety chowkManish--2litre-1600ml-2300ml-2200ml-32litre-4600ml-6300ml-7200ml-103 Tray5TrayCoke freezePintujalpanshopSudha lone bazarPappusah_No2litre-6600ml-6300ml-18200ml-31250ml-445Coke freezeSanjay panAdam purchowkSanjay kumar93049313862litre-9600ml-9300ml-5200ml-7 aquafina-102litre-1600ml-2300ml-2200ml-35Tray5trayPepsi &CokefreezeMahendramistanAdam purchowkMahendra pd._2litre-3600ml-3200ml-5300ml-32litre-5bottle600ml-3200ml—4300ml-25 tray11 TrayPepsivisicoolerCoke visicoolerBut emptySandesh hotelM.G.road--2litre-6600ml-6300ml-8 200ml-9Aquafina-62litre-4600ml-3300ml-8200ml-10Kinley-410tray9 TrayPepsivisicoolerCoke visicoolerRinku storePatalbabuchowkRam babu_2liter-1600-2300ml-2200ml-22liter-1600-1300ml-3 200ml-234PepsivisicoolerLassi cornerPatalbabuchowkAmar --2liter-1600-2300ml-1200ml-32liter-1600-3300ml-2200ml-568Pepsi visicoolerSeasonal cornerPatalbabuchowkAmankumar_2liter-1600-1300ml-3 200ml-2Aquafina-12liter-1600-3300ml-3 200ml-525Pepsi visicoolerBanaras lassibhandarVariety chowk--_2liter-1600-2300ml-1200ml-32liter-1600-1300ml-3 200ml-457PepsivisicoolerCoke visicoolerParul storeVariety chowkShyam Kumar_600ml-3300ml-5Aqafina-22l-4600-2300ml-626Pepsi visicoolerNew AmritjalpanR.P.RoadAMRIT2000ML-8600ml-14300ml-3AQUAFINA-52liter-1600-2300ml-1200ml-3 Kinley-6 50PepsivisicoolerCoke visicoolerMilan storeTatarpurUmesh Kumar300ml-1600ml-10200ml-2_40PepsivisicoolerGauhar storeTatarpurMr. Gahour2liter-1600-2300ml-1200ml-32liter-1600-1300ml-1200ml-2 Kinley-0 60PepsivisicoolerM/S Book centertatarpurAnwar200ml-1600ml-1300ml-2-20PepsivisicoolerSABENA STOREB.N.COLLEGE,KABERPURFarden khan-2liter-1600-2300ml-1200ml-360Pepsi freeze<br />OTHER STORES-<br />Store Name Area %of Pepsi/Coke Freeze <br />Prakash book center Sabhor55/45Pepsi<br />Sambhu pan bhandar,,48/52Pepsi<br />Neha dial ,,28/72 Coke<br />Arvindtea stallBarai58/42 Pepsi <br />Amit general store ,,46/54 Own <br />Prakash general stores ,, 60/40 Pepsi <br />Pooja tea stale Tlkamandir50/50 Coke<br />Sweet India ,,42/58 Pepsi & Coke<br />Basantbahartilkamandir 44/56 Pepsi<br />Mukesh sweet ,,52/48 Pepsi & Coke<br />Kalpana dial ,, 70/30 Pepsi<br />Aman tea stall ,, 40/60 Own <br />Rajesh tea stall ,, 100/00 Pepsi <br />Pappumistanbhandarkhanjarpur 45/55 Pepsi & Coke<br />Abhishek sweet kabirpur 80/20 Own<br />Shivam S.T.D. P.C.O.Noorpur 50/50 Own<br />Basantmithai shop Nathnagar 52/48 Coke<br />Dilip electronic ,, 70/30 Own<br />Rohan dial Nathnagar 30/70 Coke<br />Ejaj khan Sahebganj 100/00 Pepsi<br />Arun stores Sahib ganj 52/48 Own<br />Rkkirana,,75/25 Own<br />Mandaljeenear university 45/55 Own<br />Prince store Tatarpur 25/75 Own<br />Anju store khalifabag 60/40 Pepsi<br />Nanha-munna readymade ,, 50/50 Pepsi<br />Baba tea stallR.P.road 55/45 Pepsi<br />Shree stationary ,, 55/45 Pepsi<br />AmaritjalpanSaria 42/58 Pepsi & Coke <br />MARKET SHARE OF PEPSI /COKE IN QUANTITY WISE IN BHAGALPUR<br />% Market Share0%20%40%60%80%CokePepsiCoke45%63%47%51%Pepsi55%37%53%49%200ml300ml600ml2000ml``<br />COKE53%PPSI47%COKEPEPSI<br />COMPETITIVE MARKET SHARE<br />Cola<br />Pepsi=45%<br />Coke=35%<br />Thumsup=20%<br />65087524130Orange<br />MIRINDA=75%<br />718820477520FANTA=25%<br />Clear <br />Lemon<br />7UP=50%<br />SPRIT=50%<br />661035635<br />Mango<br /> Slice=45%<br />553720374015Maaza=55%<br />Can<br />PEPSI=55%<br />COKE=45%<br />92329083185<br /> Water<br />Aquafina=80%<br />923290548640Kinley=20%<br />TECHNIQUE INVOLVED IN DEFINING PROBLEM<br />Observation the problem <br />Collect the Problem <br />Analying the Problem <br />Take Solution <br />Application the Problem <br /> Solving the Problem <br />OBSERVE THE PROBLEM<br />Under this investigate by own observation without interview is the respondent. This also adopted by me by observation data can be collect more correct. It is depend upon ability of investigator.<br />COLLECT THE PROBLEM<br />After collecting the data I considered that what is the problem for the company and when company wants to know his weakness.<br />ANALYSING THE PROBLEM<br />After collecting the problem I analysis the problem such as how many problems are general and how many are different from others and how many problem is considerable and solvable.<br />TAKE SOLUTION<br />After analysing the problem I sow that 90% problem was general and I found 20% problem personal and I was found 10% problem as Genuine which is considerable and soluble. General solution solve the journal problem remaining 10% problems solution we found and then after we implement the solution.<br />APPLICATION OF SOLUTION<br />After founding the solution we apply the solution and satisfy the customer & consumer.<br />Pepsi VSCoca-Cola<br />Pepsi ads often focused on celebrities, choosing Pepsi over Coke, supporting Pepsi's positioning as quot;
The Choice of a New Generation.quot;
In 1975, Pepsi began showing people doing blind taste tests called Pepsi Challenge in which they preferred one product over the other, and then they began hiring more and more popular spokespersons to promote their products.<br />Coke dispenser flown aboard the Space Shuttle Endeavour in 1996<br />In the late 1990s, Pepsi launched its most successful long-term strategy of the Cola Wars, Pepsi Stuff. Consumers were invited to quot;
Drink Pepsi, Get Stuffquot;
and collect Pepsi Points on billions of packages and cups. They could redeem the points for free Pepsi lifestyle merchandise. After researching and testing the program for over two years to ensure that it resonated with consumers, Pepsi launched Pepsi Stuff, which was an instant success. Tens of millions of consumers participated. Pepsi outperformed Coke during the summer of the Atlanta Olympics - held in Coke's hometown - where Coke was a lead sponsor of the Games. Due to its success, the program was expanded to include Mountain Dew, and into Pepsi's international markets worldwide. The company continued to run the program for many years, continually innovating with new features each year.<br />The Pepsi Stuff promotion became the subject of a lawsuit. In one of the many commercials, Pepsi showed a young man in the cockpit of a Harrier Jump Jet. Below ran the caption quot;
Harrier Jet: 7 million Pepsi Points.quot;
There was a mechanism for buying additional Pepsi Points to complete a Pepsi Stuff