You will find example of integrating SMS/voice call API with vouchers infrastructure. Code samples: https://github.com/rspective/voucherify-twilio

1. Programmable
Communications
with Twilio
Tomasz Pindel | co-founder
Voucherify

2. Introduction

3. Agenda
● Why do we use Twilio?
● Twilio features overview
● Twilio in action - demonstration
● Q&A

4. Problems
● Customer relationship management
○ Automating customer care calls
○ Automating sales calls
○ Recognizing your customers when they call
○ Integrating communications with helpdesk and CRM
○ Call tracking
● Notifications for marketing and appointments
○ Masked phone numbers
○ Automated surveys
● Channels to communicate with employees

5. Communication spectrum

6. Twilio features - messaging
● Messaging (inbound / outbound)
○ SMS (text)
○ MMS (picture)
○ In-App chat

7. Twilio features - Authy
● SoftToken
○ Get a new authentication code every twenty seconds.
○ Recommended for employee, partner, and customer
access to confidential portals and web apps.
● OneCode
○ Dynamic authentication codes generated on-demand.
● OneTouch
○ Approve or deny the authentication request with a simple
yes/no question.
○ Push notifications alert on a previously authorized
smartphone.
○ Recommended for implementing mechanism to confirm a
transactions.

8. Twilio features - Voice & Video
● Voice & Video
○ Phone to Phone (through global network of over 3 200 carriers and controlled by REST API)
○ App to Phone (a WiFi or data connection controlled by Twilio REST API)
○ App to App (a WiFi or data connection controlled by Twilio REST API)
○ Many to Many (audio conferences for VoIP apps, mobile phones, IP phones, landlines - controlled
by REST API)
○ VoIP to Anywhere (connect existing voice infrastructure to Twilio using the SIP protocol)

9. Solving problems with Twilio - use case
● Customer buys voucher for NodeJS consultancy
service.
● He receives a text message with code to redeem.
● He can use the code whenever he wants. Service is
being activated by sending code through SMS.
● As a result customer receives a phone call from
consulting company.

10. How to?

11. Summary and benefits
● Simplicity - REST API - get start in less than 5 minutes
● Support - several SDKs
● Super network (carriers / developers)
● Business model
○ No upfront commitments
○ On-demand scale

12. Thank you for attention!
Questions?
https://github.com/rspective/voucherify-twilio