This document discusses factors driving increases in corporate health care costs and challenges facing employee retirement. It then examines how too many choices can make people miserable by causing regret, opportunity costs, and escalated expectations. The document introduces the ENABLE framework for developing behavioral interventions targeting different personality segments. It provides examples of deliberation prompts, implementation aids, and case studies that increased participation in wellness programs and retirement savings by prompting choice and reducing barriers.
Hospital / Technology / Revenue / Business
This is the approach for success in terms of workflow, revenue, and technology effeciency in HIT (Healthcare Information Technology).
Revenue Cycle Management Documentation and Process MeasurementHenry Draughon
Revenue Cycle Management is a complicated process that can be tamed and reap rewards...if you can measure it. It's hard to measure what you can't see. This presentation illustrates a method of documenting revenue cycle management in a way that makes it visually and operationally consumable, presentable and defendable.
Budgeting in Midst of Unpredictability 022022Megan Williams
An educational and illuminating look at the strategies healthcare finance leaders can use to take immediate action in addressing labor shortages and responding to ongoing change.
6 Proven Strategies for Engaging Physicians—and 4 Ways to FailHealth Catalyst
For healthcare organizations to be successful with their quality and cost improvement initiatives, physicians must be engaged with the proposed changes. But many physicians are not engaged because their morale is suffering. While some strategies to encourage buy-in for improvement initiatives don’t work, there are six strategies that have proven to be effective: (1) discover a common purpose, (2) adopt an engaging style, (3) turn physicians into partners, not customers, (4) segment the engagement plan, (5) use “engaging” improvement methods, and (6) provide them with backup—all the way to the board. Once the organization has their trust, physicians will gain enthusiasm to move forward with improvement efforts that will benefit everyone.
Catasys, Inc. harnesses proprietary big data predictive analytics, artificial intelligence and telehealth, and human intervention to deliver improved member health and cost savings to health plans through integrated technology enabled treatment solutions. It is our mission to provide access to affordable and effective care, thereby improving health and reducing cost of care for people who suffer from the medical consequences of behavioral health conditions. Catasys helps these people and their families achieve and maintain better lives.
Hospital / Technology / Revenue / Business
This is the approach for success in terms of workflow, revenue, and technology effeciency in HIT (Healthcare Information Technology).
Revenue Cycle Management Documentation and Process MeasurementHenry Draughon
Revenue Cycle Management is a complicated process that can be tamed and reap rewards...if you can measure it. It's hard to measure what you can't see. This presentation illustrates a method of documenting revenue cycle management in a way that makes it visually and operationally consumable, presentable and defendable.
Budgeting in Midst of Unpredictability 022022Megan Williams
An educational and illuminating look at the strategies healthcare finance leaders can use to take immediate action in addressing labor shortages and responding to ongoing change.
6 Proven Strategies for Engaging Physicians—and 4 Ways to FailHealth Catalyst
For healthcare organizations to be successful with their quality and cost improvement initiatives, physicians must be engaged with the proposed changes. But many physicians are not engaged because their morale is suffering. While some strategies to encourage buy-in for improvement initiatives don’t work, there are six strategies that have proven to be effective: (1) discover a common purpose, (2) adopt an engaging style, (3) turn physicians into partners, not customers, (4) segment the engagement plan, (5) use “engaging” improvement methods, and (6) provide them with backup—all the way to the board. Once the organization has their trust, physicians will gain enthusiasm to move forward with improvement efforts that will benefit everyone.
Catasys, Inc. harnesses proprietary big data predictive analytics, artificial intelligence and telehealth, and human intervention to deliver improved member health and cost savings to health plans through integrated technology enabled treatment solutions. It is our mission to provide access to affordable and effective care, thereby improving health and reducing cost of care for people who suffer from the medical consequences of behavioral health conditions. Catasys helps these people and their families achieve and maintain better lives.
Developed in conjunction with the Regional Extension Center for Washington DC (eHealthDC). An archived version of the Financing your EHR System Webinar will be available soon for viewing.
Benefit Commerce Groups Neutralizer-Health Plan StrategyRonald Lain
BCG's Trend Neutralizer is a proven
program that guarantees a
reduction in your medical trend
costs, based on the level of your
company’s participation in
various health plan best
practices.
The Top Three Healthcare Financial Trends in 2017: Payment Transitions, Disru...Health Catalyst
Influential healthcare financial trends in 2017 emerged in three areas:
Transitions in payment.
Disruption from familiar players and newcomers.
Emerging data skillsets.
Uncertainty has been a common theme for 2017. Organizations continue waiting for clarity on the future of the Affordable Care Act (ACA), while working to implement value-based care. Changes from established healthcare organizations as well as the arrival of prominent newcomers (e.g., Amazon) add to the unsettled outlook, as do emerging data skillsets. Amid the uncertainty, however, healthcare is clearly continuing on the path to patient-centered care. Organizations best positioned for 2018 will understand their performance in 2017’s top three healthcare financial trends as they evaluate their preparedness for the coming year.
The Affordable Care Act has brought changes that businesses can’t ignore.
Aflac surveyed 314 brokers, 5,209 American workers and 1,856 business decision-makers to determine the impact health care reform is having on brokers’ business models and employers’ benefit offerings.
The results show the growing importance of voluntary insurance benefits.
Medicine the way it used to be.
Ttelemedicine subscription plans allow you to have access to a doctor 24/7 by phone or secure video conference call.
These plans are complimentary to your regular health care plan meaning having a telemedicine plan allows you to speak with a doctor when your regular doctor is not available or it is an emergency and you need to talk to a physician right away.
Think of it as concierge medicine -- access to a doctor when you want for routine health care questions.
The doctors are located in your state and are all board certified.
Telemedicine plans are available for you and your family for $19.95 per month. There is no deductible and no coinsurance.
Telemedicine subscriptions are available to companies. The fee is $10.00 per employee if paid by the company. The plan is portable and you may take the plan with you if you leave the company.
Secure web portals allow you to keep your personal medical information where you may easily find it. It is available in emergency situations or to show your personal doctor.
Prescriptions cards are part of the plan to receive discounts.
I guarantee that you will find this to be a plan of value to help you when you feel most vulnerable, you are not well and you want to speak to a doctor within minutes and not hours or days.
State of warranty chain management (wcm) for 2019 sfg analyst take paper (mize)Mize Inc.
This analyst take paper by Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth, focuses on the specific challenges that Warranty Management organizations like yours are currently facing, what opportunities are open with respect to moving toward Best Practices status, and what strategic actions will need to be executed to make it all happen.
The data and analysis contained in this paper are based on the results of the SFG 2019 Warranty Chain Management Benchmark Survey, conducted in November/December 2018. The 2019 global respondent base is comprised of 105 warranty management professionals.
The findings from Strategies For Growth 2019 Warranty Chain Management (WCM) Benchmark Update Survey highlight patterns and trends identified since SFG’s previous annual WCM surveys, and provide an outlook as to what to expect in 2019 – and beyond.
You will learn what technologies your peers are using, which KPIs they measure and track, as well as what the key drivers are that push them to improve their respective WCM performance – and profitability.
Download the Warranty Benchmark Survey results, and Analyst Take Paper now compliments of Mize, the leader in Warranty Management Software.
Start with a free practice analysis to increase your bottom line.
How doctors and hospital can get more of their money faster 2% rejection rate proven 98% recovery of all revenues.
www.medicalbillrecoverysolutions.com more info
Developed in conjunction with the Regional Extension Center for Washington DC (eHealthDC). An archived version of the Financing your EHR System Webinar will be available soon for viewing.
Benefit Commerce Groups Neutralizer-Health Plan StrategyRonald Lain
BCG's Trend Neutralizer is a proven
program that guarantees a
reduction in your medical trend
costs, based on the level of your
company’s participation in
various health plan best
practices.
The Top Three Healthcare Financial Trends in 2017: Payment Transitions, Disru...Health Catalyst
Influential healthcare financial trends in 2017 emerged in three areas:
Transitions in payment.
Disruption from familiar players and newcomers.
Emerging data skillsets.
Uncertainty has been a common theme for 2017. Organizations continue waiting for clarity on the future of the Affordable Care Act (ACA), while working to implement value-based care. Changes from established healthcare organizations as well as the arrival of prominent newcomers (e.g., Amazon) add to the unsettled outlook, as do emerging data skillsets. Amid the uncertainty, however, healthcare is clearly continuing on the path to patient-centered care. Organizations best positioned for 2018 will understand their performance in 2017’s top three healthcare financial trends as they evaluate their preparedness for the coming year.
The Affordable Care Act has brought changes that businesses can’t ignore.
Aflac surveyed 314 brokers, 5,209 American workers and 1,856 business decision-makers to determine the impact health care reform is having on brokers’ business models and employers’ benefit offerings.
The results show the growing importance of voluntary insurance benefits.
Medicine the way it used to be.
Ttelemedicine subscription plans allow you to have access to a doctor 24/7 by phone or secure video conference call.
These plans are complimentary to your regular health care plan meaning having a telemedicine plan allows you to speak with a doctor when your regular doctor is not available or it is an emergency and you need to talk to a physician right away.
Think of it as concierge medicine -- access to a doctor when you want for routine health care questions.
The doctors are located in your state and are all board certified.
Telemedicine plans are available for you and your family for $19.95 per month. There is no deductible and no coinsurance.
Telemedicine subscriptions are available to companies. The fee is $10.00 per employee if paid by the company. The plan is portable and you may take the plan with you if you leave the company.
Secure web portals allow you to keep your personal medical information where you may easily find it. It is available in emergency situations or to show your personal doctor.
Prescriptions cards are part of the plan to receive discounts.
I guarantee that you will find this to be a plan of value to help you when you feel most vulnerable, you are not well and you want to speak to a doctor within minutes and not hours or days.
State of warranty chain management (wcm) for 2019 sfg analyst take paper (mize)Mize Inc.
This analyst take paper by Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth, focuses on the specific challenges that Warranty Management organizations like yours are currently facing, what opportunities are open with respect to moving toward Best Practices status, and what strategic actions will need to be executed to make it all happen.
The data and analysis contained in this paper are based on the results of the SFG 2019 Warranty Chain Management Benchmark Survey, conducted in November/December 2018. The 2019 global respondent base is comprised of 105 warranty management professionals.
The findings from Strategies For Growth 2019 Warranty Chain Management (WCM) Benchmark Update Survey highlight patterns and trends identified since SFG’s previous annual WCM surveys, and provide an outlook as to what to expect in 2019 – and beyond.
You will learn what technologies your peers are using, which KPIs they measure and track, as well as what the key drivers are that push them to improve their respective WCM performance – and profitability.
Download the Warranty Benchmark Survey results, and Analyst Take Paper now compliments of Mize, the leader in Warranty Management Software.
Start with a free practice analysis to increase your bottom line.
How doctors and hospital can get more of their money faster 2% rejection rate proven 98% recovery of all revenues.
www.medicalbillrecoverysolutions.com more info
Five Ways For Improving Hospital Revenue Cycle ManagementHealth Catalyst
Besides improving your information systems and educating your staff on the ins and outs of managing revenue, there are many more opportunities for improvement. Here are five suggestions to help health systems improve their revenue cycle management: 1. trend and benchmark your healthcare data; 2. use an enterprise data warehouse to mine your healthcare data; 3. constantly ask frontline staff for suggestions; 4. monitor all payer contracts; and 5. maintain convenient and caring touch points with patients.
Top 7 Healthcare Trends and Challenges for 2015 - From Our Financial ExpertHealth Catalyst
As the healthcare industry moves closer to value-based care, there are a lot of projections about the changes that will occur in 2015. This article discusses seven of the top trends the industry is focused on: (1) physicians start to feel the financial impact of CMS’s rules; (2) the use of technology in healthcare is exploding; (3) financial viability is a key concern for CEOs; (4) reducing exposure to risk performance is becoming more important; (5) interest in population health management continues to grow; (6) outcomes improvements will continue to increase; and (7) collaboration between providers and payers will increase.
Surviving Value-Based Purchasing in Healthcare: Connecting Your Clinical and ...Health Catalyst
Reducing healthcare costs is a major driving force in bundled payments, home-centered medical care, and accountable care organizations. But each new delivery model is built on the premise of reducing revenue per patient. So how can a health system win? Find out what you can do financially survive in today’s environment.
Health Decisions Webinar: October 2012 Things an Effective DEA Should IncludeSi Nahra
Dependent Eligibility Auditing has become a more common practice among organizations striving to keep health care benefits affordable. As more and more companies are choosing to conduct dependent audits, more and more vendors are offering audit services, but with varied methods, approaches, and fee structures.
This free webinar reveals those aspects of a dependent eligibility audit service that are most important for success. Judy Mardigian, CEO of Health Decisions, Inc., shares statistics, case studies, and anecdotes from the many dependent eligibility audits the company has done over the past 15 years.
For more information, please visit: http://www.healthdecisions.com
Breaking Down Benefits: How to Leverage Data to Better Your Employees' Health...Aggregage
We need to shift away from the focus on purchasing healthcare and instead, focus on how we can create health for our employees. By incorporating dashboards in our benefits selection process, we can watch for trends in benefits and leverage that data to lower costs, retain employees, and attract new talent. Join Darrell Moon, CEO of Orriant, to learn if your benefits selection is meeting your employees' needs.
Can you design an innovation to improve the health insurance open enrollment experience so that it protects the financially vulnerable from hardship?
Commonwealth has partnered with the Mad*Pow powered CHXD to launch an innovation challenge to prompt the financial, healthcare, and design community to envision a solution that will help employees with incomes under $55,000 balance their health and financial needs at open enrollment.
Collecting Patient Payments During COVID-19 and Beyond - a Blueprint for SuccessKareo
The impact of COVID-19 is substantial and the way healthcare providers practice medicine has changed, and it’s not going back. Make sure your business has the right blueprint for success so you can continue collecting patient payments while providing quality care to keep your patients healthy and your practice profitable.
Getting Paid in 2022: Adapting your Practice to Thrive Within the Healthcare ...Kareo
Kareo and Healthcare Business Consultant, Aimee Heckman, have teamed up to inform you of the latest tools and resources to help get your practice and billers/billing company get ready for any obstacles that may come your way in the new year.
Aimee Heckman will:
-Review the state of the industry in 2021, including surprise billing, data breaches, and penalties.
-Explain the normalization of telehealth and getting paid for telehealth.
-Expand on patient collections and run the business as a business. This includes setting up your practice with a variety of payment options to treat patients more as consumers to improve patient satisfaction.
-Prepare your practice for 2022 with best practices for MIPS, security audits, financial policies, insurance waivers, and patient eligibility
Similar to Professor Keller Webinar - May, 2013 (20)
Curt Welling April 30, 2014 Webinar Slidestuckalumni
On April 30th, Curt Welling D’71, T’77, Former AmeriCares president and CEO, senior fellow at Tuck’s Center for Global Business and Government and the Center for Business & Society, discusses the challenges around emergency response.
Breakfast with Matt Slaughter - The Global Economic Outlook: What's Next?tuckalumni
The Global Economic Outlook: What's Next?
Here in mid-2012, the global economy continues to expand but also to face significant risks. In Europe, the financial crisis of many banks and sovereigns has worsened in recent months. In the United States, growth in employment and output remain slow—and several difficult fiscal choices await the end of the year. Many BRIC-and-beyond countries continue to grow fast—but in China and India, most notably, growth has slowed the past year. This inaugural “Breakfast with Matt” will examine some of the main factors in the global economic outlook.
About Matthew Slaughter
Associate Dean for the MBA Program; Signal Companies Professor of Management
In addition to academic scholarship, Dean Slaughter writes general-interest items for the business and policy communities. Slaughter has also given speeches to and testified before both chambers of the U.S. Congress. His work and ideas have been widely featured in business media.
Breakfast with Matt Slaughter - The Global Economic Outlook: What's Next?
Professor Keller Webinar - May, 2013
1. Building Theories by Breaking
Boundaries: Health and Wealth
Choice-Making
Punam A. Keller
Charles Henry Jones Third Century
Professor of Management
Tuck School of Business
Kunstler.com
2. Rise in Corporate Health Care Costs
2
Three factors are responsible for the increase:
The formation of ACOs (Accountable Care Organizations)
are predicted to reduce competition among providers and
drive up payment rates,
Medicare and Medicaid payment rates are expected to
decline relative to private payment rates, and
Higher claims for stress-induced illnesses, which are highly
correlated to unhealthy behavior and adverse health
conditions such as heart disease.
3. Employee Inability to Retire has Increased
3
Employment insecurity looms large: 42% identify job security as the most
pressing financial issue
Twenty-five percent of workers in the 2012 Retirement Confidence Survey
say the age at which they expect to retire has changed in the past year. In
1991, 11 percent of workers said they expected to retire after age 65, and by
2012 that has grown to 37 percent.
Worker confidence about having enough money to pay for medical
expenses and long-term care expenses in retirement remains well below
their confidence level for paying basic expenses.
Although 56 percent of workers expect to receive benefits from a defined
benefit plan in retirement, only 33 percent report that they and/or their
spouse currently have such a benefit with a current or previous employer.
4. The “Official Syllogism”
More choice means more freedom
More freedom means more well-being
More choice means more well-being
5. Too Many Choices Can Make People Miserable
•Regret and
anticipated regret
•Opportunity costs
•Escalation of
expectations
7. Nonchalants
Key trait is lack of motivation to pay
attention to health message.
They are unconcerned or detached from
attempts to change their behavior.
They are unlikely to engage in any health
message processing or provide any
response to the message unless
prompted to deliberate.
Desirability of taking health action is
more important than feasibility for this
group.
7
8. Defensives
They are motivated to change their
behavior, but believe they are not at risk
because they are unable to comply with
the behavior change recommendations.
They engage in motivated reasoning
because they have low self-efficacy. Such
motivated reasoning may even take the
form of lower response efficacy because
they are unable to comply with the
recommendations.
Feasibility of taking health action is more
important than desirability for this
group.
8
9. Status Quo Preservation Switching Cost Barriers
Huh…
I am fine…
I like what I am doing…
I have figured this out…
I am chugging along…
Don’t rock the boat…
This works for me…
I feel bad…
I don’t know how…
I have no self-control…
It’s a habit…
I will do it later…
I will get less of something
else…
9
Two Groups of Behavior Change Barriers
12. Automatic - Effortful: Sample Modified Web Page to
Enroll in ReadyFill at Mail™
Added button – “I prefer to order my own refills” – to require members to
question whether the new behavior was more effortful.
Deliberation Prompt
Easy/Clear/Fast
Accurate Advantages
Trustworthy
Reversible
13. More members enrolled when new behavior was less
effortful than status quo
12.3%
22.3%
Control
N=4,232
Deliberation Prompt
N=6,950
Incremental Website Enrollment: Lift Over
Control
Deliberation
Prompt:
79%
more effective
14. CONTROL
“Press 1 if you would like to be
transferred to a Customer Care
Representative now.”
or
“Press 2 if you are not interested.”
“Press 1 if you prefer to refill your
prescriptions by yourself each time.”
or
“Press 2 if would you prefer us to do
it for you automatically.”
STABILITY
OF
PREFERENC
ES
Stable - Unstable: Modified Voice Recording to Enroll in
ReadyFill at Mail™
Deliberation Prompt
Easy/Clear/Fast
Accurate Advantages
Trustworthy
Reversible
15. 103%
more members
enrolled using
Deliberation
Prompt
Incremental IVR Enrollment in ReadyFill at Mail™: Lift over
Control
15.8%
32.0%
Opt-Ins
N=5,491
Enhanced Active Choice
N=4,459
22.1% 21.0%
Enrolled
Disenroll
ed
More members enrolled when reminded about unstable
preferences
16. Make the Default More Costly: Flu Shot Reminders
Opt-In Opt-Out Active Choice Enhanced Active
Choice
Place a check in
the box if you
want a reminder
to get a Flu
Shot.
Place a check in
the box if you
don’t want a
reminder to get a
Flu Shot.
Place a check in
one box.
I don’t want a
reminder to get a
Flu Shot.
I want a reminder
to get a Flu
Shot.
Place a check in
one box.
I want to remind
myself to get a
Flu Shot.
I want a reminder
to get a Flu
Shot.
17. Employees Had Higher Flu Shot Intentions
45%
60%
Opt-Ins Enhanced
Active
Choice
Incremental Flu Shot Reminders: Lift Over
Defaults
Enhanced Active
Choice:
50+%
more effective than
other options
52%
Active
Choice
Opt-Outs
93%
18. HWA Compliance: Opt-In vs. Active Choice Message
• Visit the Health and Wellness Assessment (HWA) website to develop an action plan to
maintain or improve your health. Now, or whenever you are ready, you will have free
access to powerful online coaching tools for success.
• If you have already completed or plan to complete the HWA, you will receive an annual
$200 off your bi-weekly or monthly health insurance contribution cost.
• The Health and Wellness Assessment is administered through HealthMedia and is
confidential. Results from all HWA responses will be summarized, without identifying
individuals, to determine trends in employee health.
I prefer to take advantage of this free tool to maintain or improve
my health and save $200.
I prefer not to take advantage and decline this opportunity to get
help in maintaining or improving my health and wellbeing.
18
19. HWA Compliance: Lift over Control and Control with
Financial Incentives
10.0%
27.0%
No Financial
Incentive
Jan-Sep 2010
Financial Incentive
Oct 2010
30%
Active Choice,
Financial Incentive
Nov-Dec 8 2010
Bundled HWA
with Commitment:
100%
increase with no
extra financial
incentive
HWA Compliance: Lift over Control and Control with Financial Incentives
19
22. 1. Select a 30 minute time slot right now to complete the online contribution to
your Supplemental Retirement Account (SRA) during the next week.
2. 3 minutes. Check to see if you have the following materials: a) worksheet
in your benefits packet _√_, and b) the name and social security number of a
beneficiary _√_.
3. Select the amount you want to invest for 2007 (minimum: $16/month,
maximum: $1,292/ month), even if you don’t know your take-home pay in your
first month. If you want, you can change this amount at a later date. This
voluntary contribution is tax-deferred, you will not pay taxes on it until you
withdraw the funds.
4. 5 minutes. Select a carrier. If you do not select a carrier, Dartmouth will invest
the non-voluntary portion of your college funds in a Fidelity Freedom Fund, a
fund that automatically changes asset allocation as people age.
5. 5 minutes. Now you are ready to complete your worksheet. Complete the
worksheet even though you may be unsure of some options. You can change
the options in the future.
6. Take your completed worksheet to a computer that is available for 20
minutes. If you like, you can use the one in the Human Resources office at 7
Lebanon Street, Suite 203.
7. 15-20 minutes. Log on to Flex Online and complete your online SRA
registration within the 20 assigned minutes. Be sure to click on the
investment company (TIAA-CREF, Fidelity, or Calvert) to complete the
application. You need to set up your account – otherwise your savings will not
reach the carrier.
We have outlined 7 simple steps to help you complete the application.
Implementation Plan to Prompt Implemental Mindset
22
24. SRA Compliance: Lift over Control and Implementation
Plan
20.7%
31.0%
Seven Steps
(no video)
2006-2007
Video New
Employee Orientation
Jan – June 2008
Simple Plan
280%
more effective
Videos of Employee
Stories:
55%
more effective than
Seminar/New
Employee
Orientation File
SRA Compliance: Lift over Control and
Implementation Plan
7.3%
Control
2005-2006
24
25. Implementation Aid for HWA
Incremental Enrollees
Lift over control
30.0%
58.0%
Champion
Letter
Mail with
How- To
Instructions
Incremental Enrollees
Lift over control – 93.3%
25
26. Implementation Aid for Biometric Screening
26
40.0%
51.0%
Champion
Letter
Mail with
Barriers
Incremental Enrollees
Lift over control – 93.3%
As health care costs rise, a growing number of companies are using wellness programs to persuade employees to make better lifestyle choices. An annual survey of medical cost trends by PricewaterhouseCoopers' (PwC) Health Research Institute indicates U.S. employers can expect to see health care costs rise by 8.5 percent in 2012. Three factors are responsible for the increase: 1) the formation of ACOs (Accountable Care Organizations) are predicted to reduce competition among providers and drive up payment rates, 2) Medicare and Medicaid payment rates are expected to decline relative to private payment rates, and 3) Higher claims for stress-induced illnesses, which are highly correlated to unhealthy behavior and adverse health conditions such as heart disease. To offset the increase in corporate health care costs, employers are shifting the burden of medical costs to employees through higher cost-sharing: High-deductible health plans were the fastest growing plan designs in 2011. Employers are also increasing deductibles; making it far less attractive for workers to use the services of physicians and hospitals that are out of the plan’s network. In some markets, payers are becoming more selective about which providers are in the network, choosing to exclude high-cost and premier hospital systems.