This document discusses the importance of process controls and instrumentation in the printing industry. It notes that without quantitative measurement of processes, it is difficult to effectively manage processes to meet customer expectations. The use of process controls can help minimize customer rejections and reprints by basing acceptability on measured data rather than subjective opinions. When controls are lacking, it can lead to inconsistencies, longer makereadies, decreased efficiency, and increased waste. The document also provides an overview of standards for color measurement devices and examples of how process controls helped identify and address specific issues for customers.