Presented at the 8th Healthcare CIO Certificate Program, Hospital Administration School, Faculty of Medicine Ramathibodi Hospital, Mahidol University on March 21, 2018
Presented at the 8th Healthcare CIO Certificate Program, Hospital Administration School, Faculty of Medicine Ramathibodi Hospital, Mahidol University on March 21, 2018
Presented at the 11th Healthcare CIO Certificate Program, School of Hospital Management, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on March 24, 2021
Presented at the Ramathibodi Hospital Administration School, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on November 19, 2018
Presented at the 10th Healthcare CIO Certificate Program, School of Hospital Management, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on September 17, 2020
Presented at the 8th Healthcare CIO Certificate Program, Hospital Administration School, Faculty of Medicine Ramathibodi Hospital, Mahidol University on March 21, 2018
Presented at the 8th Healthcare CIO Certificate Program, Hospital Administration School, Faculty of Medicine Ramathibodi Hospital, Mahidol University on March 21, 2018
Presented at the 11th Healthcare CIO Certificate Program, School of Hospital Management, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on March 24, 2021
Presented at the Ramathibodi Hospital Administration School, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on November 19, 2018
Presented at the 10th Healthcare CIO Certificate Program, School of Hospital Management, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on September 17, 2020
Presented at the 10th Healthcare CIO Certificate Program, School of Hospital Management, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on September 17, 2020
Presented at the 11th Healthcare CIO Certificate Program, School of Hospital Management, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on March 24, 2021
Similar to Problems in Hospital Information Systems Management (20)
Presented at the BDMS Golden Jubilee Scientific Conference 2022 "BDMS Beyond 50 years: Looking towards the centennial," Bangkok Dusit Medical Services Public Company Limited (BDMS), Bangkok, Thailand on October 19, 2022
Telemedicine provides healthcare at a distance using telecommunications technology. It has grown from focusing on increasing access to now emphasizing convenience and cost reduction. Store-and-forward and home-based telemedicine have evidence for treating chronic diseases, while office/hospital telemedicine is effective for verbal interactions in specialties like neurology and psychiatry. Current trends include expanding telemedicine to more chronic conditions and migrating services from clinical settings to homes and mobile devices. However, reimbursement remains limited and fragmented while quality of remote care compared to in-person visits requires more evidence. Proper guidelines, standards, training and balancing innovation with risk-based regulation can maximize telemedicine's benefits while minimizing harms.
This document discusses digital health transformation and the role of health information technology. It begins by exploring concepts like artificial intelligence, blockchain, cloud computing and big data. It then examines the potential for "smart" machines in healthcare while acknowledging the complexities of digitizing such a system. The document emphasizes that clinical judgment is still necessary given variations in patients. It outlines components of healthcare systems and forms of health IT both within and beyond hospitals. Finally, it discusses using health IT to support clinical decision making and reduce errors.
Presented at The Thai Medical Informatics Association Annual Conference and The National Conference on Medical Informatics (TMI-NCMedInfo) 2021, Bangkok, Thailand on November 26, 2021
The document discusses the field of health informatics and provides definitions and examples. It defines health informatics as the application of information science to healthcare and biomedical research. It describes the relationships between health informatics and other fields like computer science, engineering, and the medical sciences. The document also discusses different areas of health informatics like clinical informatics, public health informatics, and consumer health informatics. It provides examples of common health information technologies used in healthcare settings like electronic health records, computerized physician order entry, and picture archiving systems.
This document provides an introduction to research ethics and ethics for health informaticians. It begins with definitions of ethics, morals, and norms. It then discusses the role of law, professional codes of conduct, and ethics in establishing standards of acceptable behavior. Key topics in research ethics are introduced through discussions of historic cases like the Nazi human experiments, Beecher's research ethics violations, and the Tuskegee Syphilis Study. The document outlines the Belmont Report's three ethical principles of respect for persons, beneficence, and justice. Ethical issues in health informatics like alerts fatigue from clinical decision support systems and unintended consequences of health IT are also discussed.
Consumer Health Informatics, Mobile Health, and Social Media for Health: Part...Nawanan Theera-Ampornpunt
Presented at the Master of Science and Doctor of Philosophy Programs in Data Science for Healthcare and Clinical Informatics, Department of Clinical Epidemiology and Biostatistics, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on November 10, 2021
Consumer Health Informatics, Mobile Health, and Social Media for Health: Part...Nawanan Theera-Ampornpunt
Presented at the Master of Science and Doctor of Philosophy Programs in Data Science for Healthcare and Clinical Informatics, Department of Clinical Epidemiology and Biostatistics, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand on November 10, 2021
4. 4
Context for Strategic IT Management
The sailboat image source: Uwe Kils via http://en.wikipedia.org/wiki/Sailing
The destination
The boat
The sailor(s) &
people on board
The tailwind The headwind
The direction
The speed
The past journey
The sea
The sail
The current location
5. Class Exercise: Part 1
Knowing Your Context
Group discussion: ใน รพ.ของท่าน ปัจจัยที่น่าจะมีผล
ต่อการนํา IT มาใช้ และการบริหารจัดการ IT มีอะไรบ้าง
และมีความสําคัญอย่างไร?
ทุกโรงพยาบาลในตัวอย่างเป็นโรงพยาบาลสมมติ รายละเอียดต่างๆ ไม่ได้อ้างอิงข้อเท็จจริง
9. 9
Context
The sailboat image source: Uwe Kils via Wikimedia Commons
The destination
The boat
The sailor(s) &
people on board
The tailwind The headwind
The direction
The speed
The past journey
The sea
The sail
The current location
10. 10
Destination & Direction
• Vision
• Mission
• Strategic goals & business strategies
ประเด็นพิจารณา
• Relevance
• Clarity
• Achievable?
• Challenging?
• The right direction?
17. 17
4 Quadrants of Hospital IT
Strategic
Operational
ClinicalAdministrative
18. 18
IT As A Strategic Advantage
Resources/
capabilities
Valuable ?
Non-Substitutable?
Rare ?
Inimitable ?
No
Competitive
Disadvantage
Yes
No
Competitive
necessity
No
Competitive
parity
Yes
Yes
No
Preemptive
advantage
Yes
Sustainable
competitive
advantage
From a teaching slide by Nelson F. Granados, 2006 at University of Minnesota Carlson School of Management
19. Class Exercise: Part 3
Knowing Your IT Environment
Group discussion: วิจารณ์ว่า IT environment ของ
รพ. ต่อไปนี้ อยู่ใน Quadrant ใด และอยู่จุดใดใน
Competitive advantage model
26. 26
Hospital B
• โรงพยาบาลเอกชน 200 เตียง
• Vision: เป็นโรงพยาบาล High Tech High Touch ชั้นนําของประเทศ
• IT Environment
– HIS มี MPI, ADT, EHRs, CPOE แต่ยังมี CDSS จํากัด ระบบ HIS ช่วยลด
waiting time และเพิ่มประสิทธิภาพการบริการอย่างเต็มที่
– มีระบบลูกค้าสัมพันธ์ (CRM) ที่ effective มาก โดยเป็น standard out-of-the-
box implementation เป็นส่วนใหญ่
• People
– บุคลากรมีอายุเฉลี่ย 37 ปี (range 20-57) แผนก IT เข้มแข็ง
– แพทย์ไม่ค่อยมี interaction กับบุคลากรอื่น, รายได้เป็นแรงดึงดูดหลัก
– ผู้บริหารได้รับการยอมรับจากบุคลากรทุกวิชาชีพว่ามีวิสัยทัศน์และบริหารงานได้ดี
27. 27
Hospital C
• โรงพยาบาลมหาวิทยาลัย 900 เตียง
• Vision: เป็นโรงพยาบาลชั้นนําของภูมิภาคเอเชียที่มีความเป็นเลิศในด้านบริการ การศึกษา
และวิจัย
• IT Environment
– เป็น รพ.แรกๆ ที่มี HIS ซึ่งพัฒนาเอง และต่อยอดจาก MPI, ADT ไปสู่ CPOE (แต่ยัง
ขาด CDSS) ระบบ HIS เข้ากับ workflow ของ รพ. เป็นอย่างดี ยังใช้เทคโนโลยีเมื่อ
20 ปีก่อน เป็นหลัก มีระบบ ERP ที่ทันสมัย เข้ากับ รพ.
• People
– บุคลากรมีอายุเฉลี่ย 40 ปี (range 20-65), แผนก IT มีทั้งบุคลากรใหม่และที่เคย
พัฒนาระบบ HIS ตั้งแต่แรกเริ่ม
– แพทย์มีความเป็นตัวของตัวเองสูง, มักทํางานเอกชนด้วย, มี turn-over rate สูง
– พยาบาลและวิชาชีพอื่นมักมองว่าแพทย์คืออภิสิทธิ์ชน และมีเรื่องถกเถียงกันบ่อยๆ
28. 28
Context
The sailboat image source: Uwe Kils via Wikimedia Commons
The destination
The boat
The sailor(s) &
people on board
The tailwind The headwind
The direction
The speed
The past journey
The sea
The sail
The current location
29. 29
“The Boat”
• Size
• Resources
• Structures
• Work Processes
• Facilities/Geography
• Etc.
30. 30
“The Sea”
• Target customers
• Local competitiveness
• Relationship of hospital to local players
• Inter-organizational collaboration
• IT market environment
• National/international trend
• Regulations
• Standard of care
• Etc.
44. 44
Some Thoughts
• People-Process-Technology
• First, Do No Harm
• Embrace Change
• Murphy’s Law
–Everything that can go wrong will go wrong
(and if there is a worse time for something
to go wrong, it will happen then)
45. 45
Some Thoughts
• You Can Never Prepare Enough
• The Biggest Failure After Any Crisis is
the Failure to Learn
• Failures Are Opportunities in Disguise
• A Tale of Two Departments: It’s All
About the Attitude!
46. 46
Some Thoughts
• Remember Murphy’s Law, Or It Will Remind
You Itself!
• Manage People First, Before Managing Work,
Money, or Computers
• Recognize Values of “Special People”
• Calm Your Fears of Change
• Put Patients First
• Communicate! Communicate! Communicate!