We are living in an era where changes are taking place very quickly. Imagine a scenario where we can use Machine Learning to identify changes that are associated with incidents and problems. Then classify them using the Cynefin framework to determine the context of change according to the 5 domains: simple, complicated, complex, chaotic and disorder (natural science). Come up with a Decision Intelligence model that can provide the best answer to the potential problems caused by this ever evolving environment. Finally add the Requests to the Incident Model, as ITSM focus, on IT4IT Value Stream Network!