PrestaShop Return Manager Modul User Manual

Return Manager - Prestashop Addons UM
1.0 Introduction
Managing the customer return request is not an easy task. It takes a lot of time and effort. The
RMA system plays an important role in an eCommerce store. Without the RMA system, the
store owner enables to manage of the customer request with ease and customer are also enabled
to return and refund the product. Worry no more! The Prestashop Return Manager Addon adds
the functionality to manage return requests for any order placed by a customer as well as a guest
customer. The Prestashop return manager addon allows admin to adds a return manager button
link to the front-end through which any customer/guest customer can apply for the return of any
product contained in an order placed earlier.
IT is very easy to use and the customer can return any product in order completely or partially,
which means the customer can also return half or less quantity of any product in the order.
How can Prestashop return manager work:
The first process this, the customer can initiate the product return request from their account
page, after initiating the request the Store admin receives the return request.
When a user requests a product return, the admin can verify the return request genuine or not. If
the request is genuine then they can approve the return request. The admin change return product
status form the back end interface.
This Prestashop Return Manager addon offer two functionality:
For the login users- The Prestashop order refund addon shows the return manager link appears
in the header as well as the ‘My Account’ page. When the logged-in customer opens a My

Account page this page containing the list of all the orders that he/she placed and the products
that are eligible for return have a link to apply for a return. This page also contains the history of
returns applied by the logged-in customer.
For the Guest users- In case the user is not logged-in the website then the return manager link
opens a page containing a form to find any order. After finding an order using the form the order
detail appears and the products from that particular order that is eligible for return have a link to
apply for a return. This page also contains the history of returns applied by the guest customer
who has placed this particular order.
In the updated version of this Prestashop Order refund manager module, the online users can also
cancel their order for a limited period. The online merchant can apply the related settings from
the admin interface.
What is new in the version v3.0.8:

In the updated version, the Return Manager module allows the admin use the module form the
left menu of the Prestashop backend.
The admin can check the status of returns & cancellations at one place.
The admin can also a custom text explaining the order status or any other details in the return
status email template.
The admin gets an option to select the order status from which he wants the return policy to
apply for customers.
Return Manager module allows admin to send the test email before making the email live.
1.1 Benefit of Merchant
1. This Prestashop return manager Addon allows the admin to enable/disable the functionality
as per the desires.
2. This Prestashop return manager Extension enables admin to select the return method i.e.
Credit, Refund and Replacement.
3. The Admin can manage or change the credit return message, refund return message and
replacement return message from the admin interface of Prestashop return manager
Module.
4. ThisPrestashop order return manager Extension allows admin to customize the look and feel
of the Return Manager link that shows the Front End.
5. Prestashop order return manager plugin gives the freedom to the merchant to manage the
return slip settings. The store admin sets the return address or adds the return address and
they can also change return guidelines that print on the return slip.
6. This Prestashop RMA enables admin to select the default return and refund policy and they
can also add the new return policy.
7. This PrestaShop return product addon allows admin to set the return reason on the back-end
and he/she also adds the new return reason.
8. The Store admin can change the return status of the online customer form the back-end.
9. It generates a return request from the back-end and the admin can find any order by simply
providing the reference number and the corresponding email and then apply for return
accordingly.
10. The Prestashop store admin can customize the email templates accordingly with the help of
the Prestashop order refund addon.
11. Prestashop order return manager Addon allows the merchant to view all the pending return
and refund of the buyers.
12. The Prestashop Return Manager plugin enables admin to view the active return list.
13. The Admin can set filter the archives list and view all return requests that are complete.
14. Customers can inquire about the status of their active return request. They also get an option
to cancel that request.
15. Prestashop order return manager Addon allows customers to return their order for the
selected order status.

16. Prestashop return manager extension allows you to set minimum and maximum days for
each type “Credit/Refund/Replacement” within a return policy.
17. It is easy to update the pending and active return requests list by clicking the Refresh button
provided at the Prestashop refund order Extension admin interface.
18. When the active return requests are marked completed, the inventory is automatically
completed.
19. You can generate and send the discount voucher to the customers for submitting a refund
request.
20. Admin can also include custom CSS and JS code from the admin interface of Return Manager
for Prestashop.
21. The online store merchant can allow the online users to select the products which he/she
wants in replacement.
22. The online merchant can allow the users to return the whole order by selecting products.
23. This Prestashop return manager module allows the store merchant to set custom fields from
the admin interface.
24. Admin can now allow the online users to send order cancellation requests from the website
front-end interface.
25. The Prestashop Return Manager Module allows admin to setup the order status on which the
users can cancel their orders.
Note: Prestashop Return Manager Addon is now compliant with the GDPR. We have integrated
the GDPR hooks on our return manager module. Please refer to the General Settings to know
more about the GDPR.
2.0 Installation Guide
To install this Prestashop Return Manager Addon, please follow the following steps:
1. Copy the whole folder named as “return manager” into your modules folder of the root
directory of your PrestaShop store through FTP.
2. You will be able to find the Prestashop return manager extension ready to be installed in the
“Modules” in your PrestaShop store as shown below.
For version 1.6 –
For version 1.7 –
Click on the Install link to install the Prestashop return manager addon.

2.1 Module Implementation
The Prestashop Return Manager Addon implementation will have two sections:
1- Admin Module
2- Front-End Module
3.0 Admin Module
In the admin module, there will be the following options to configure this Prestashop
replacement manager Addon. The Prestashop replacement manager Module includes 18 tabs and
they are as follows.
Return Manager Prestashop extension allows admin to check the status of all return and
cancellation request at a single click.
Easy Navigation: The admin can access the module from the left menu of the
Prestashop backend easily.

The Prestashop return manager addon will provide the following interface:
1. General Settings
2. Custom CSS/JS
3. Return Slip Settings
4. Return Policies
5. Return Reasons
6. Cancel Reasons
7. Return Statuses
8. Return Address
9. Create a Return
10. Email Templates
11. Pending Order Cancel List
12. Complete Order Cancel
13. Pending Return List
14. Active Returns List
15. Canceled Returns List
16. Archives List
17. Custom Fields
18. Other Plugins
Each tab contains some specific settings/functionality that can be changed according to the need.
Each tab of this Prestashop Return Manager Addon explained below.
3.1 General Settings
After clicking on the configure link on the Prestashop replacement manager Module listing page
(configure link will automatically appear once you install the plugin), the system will open
general settings tabs by default.
This tab will be having the following options to configure the Prestashop replacement manager
Module.

Initially, fields in the above form will be already filled with their default values.
• Enable/Disable: Initially, this Prestashop order return addon general settings will be “OFF”.
The Online store admin can enable/disable this Prestashop order refund extension by turning
ON/OFF in this setting.
• Delete Customer Data on Delete Request: This feature allows the store admin to delete the
customer data from the back-office. The module deletes the subscriber details
automatically. If you are using the official GDPR module then you must need to enable this
setting. The main purpose of this feature is to export and deletes user data on the
PrestaShop GDPR module request. The Customer Data will be deleted on if this setting is ON.
Note: It is also compatible with our Prestashop GDPR Module.
• Enable/Disable File Upload: In this tab, the admin can enable/disable the File Upload
option button. This option allows the customer to upload the return product image.
• Enable/Disable Chat Feature: This option enables or disables the ticket system for your
store. If this feature is enabled, customers can raise a ticket and chat regarding their return
request.
• Enable/disable Order Cancel Functionality: Activate or deactivate the functionality of order
cancellation.
• Select Order Status on which Order cancellation is allowed: Select the order status on
which you want to allow order cancellation.
• Allow Customer to Cancel Return Request: This option allows or disallows the customer to
cancel their return request. if this option is enabled, the customer can cancel their return
request.
• Enable/Disable Order Status Selection: This functionality lets you enable or disable product
returns on selected order status.
• Enable disable product selection for replacement: The merchant can allow the online
users to select the products which they want in replacement.
• Enable Disable complete order return: Customers can return the whole order if they wish
to do so. Admin can activate or deactivate the complete order return facility from the admin
interface of the Prestashop order return manager Module. Users can select the products
which he wants to return.
• Select Order Status on which Order Return is Allowed: With this option, admin can set the
specific order status on which they want to allow returns on the store.
• Enable/disable Order Status selection for Return Policy: Return Manager module Admin
can set an order status after reaching which the return policy will be considered. Once this feature
is enabled then admiin can select the Order Status from which Return policies are
applicable.
• Success Messages Language: This drop-down contains all the languages available and
enabled in the system, to save the success messages in a different language you have to

choose the desired language from this dropdown. The success messages will be saved for
the selected language when you submit the form.
• Allowed Return Method: This option allows the admin to select the return method which
they want to offer.
• Order Cancellation Message: Here, the admin can set the message for display to the users
after creating order cancel request.
• Credit Return Message: It allows the admin to change the text as well as the format (HTML
Design) of the text that will be displayed on the successful submission of a return request
(Credit Type) by any customer.
• Refund Return Message: This option enables the admin to change the text as well as the
format (HTML Design) of the text that will be displayed on the successful submission of a
return request (Refund Type) by any customer.
• Replacement Return Message: This Prestashop return manager addon enables the admin
to change the text as well as the format (HTML Design) of the text that will be displayed on
the successful submission of a return request (Replacement Type) by any customer.
3.2
3.3 Custom CSS and JS
• Add CSS Code: With this option, you can add additional CSS code.
• Add JS Code: With this option, you can add additional JS code.
3.3 Return Slip Settings
In this tab, the merchant can alter the settings and content of the Return Slip. This return slip is
generated automatically when the admin approves any return request (if the feature is enabled).
The return slip is generated in the ‘PDF’ format and is mailed to the customer in the mail for
Return Request Approval Notification.
The Prestashop store admin needs to implement these settings:

• Enable/Disable Return Slip: Initially, this will be “OFF”. Admin can enable/disable the Return
Slip feature by turning ON/OFF in this setting. Return slips are only generated when the
feature is turned ON.
• Select Slip Language: This drop-down contains all the languages available and enabled in
the system, to save the Return Slip content in a different language you have to choose the
desired language from this dropdown. The content will be saved for the selected language
when you submit the form.
• Return Address: This address will be printed on the return slip and will also be displayed on
the return request form.
• Return Guidelines: These guidelines will be printed on the return slip.
3.4 Return Policies
In this tab, the admin can add new return policies and can also edit or delete an existing return
policy for the PrestaShop product return extension.
There is also an option to map the return policies to categories. A product is eligible for return
only if it’s Default Category is mapped to a policy.
3.4.1 How to find the Default Policy of a product?
It allows the store admin to find the default policy. Following are the steps to find default policy
of a product –
1. Go to Catalog > Products
2. Click on the “Edit” button of the desired product.
3. Click on the “Associations” tab.
The “Default Category” of the desired product will be displayed.
Note: One category can only be mapped with at-most one policy. But one policy can be mapped
with more than one category.

This PS module provides an option to map the return policies to products.
This tab contains a list of existing return policies for the Prestashop replacement manager
Module. The admin can also create a new return policy using the Add New button at the bottom
of the policies tab. After clicking on the add new button a pop-up appears containing the form to
create the return policy.
3.4.2 How to add a new policy?
The Prestashop refund order Extension provides the store admin option to add the new return
policy. Following are the steps to add a new policy –
1. Go to Module and Services > Search module “Return Manager” > Click on the
“Configure” button. > “General Setting” tab will display.
2. Click on the “Return Policies” tab.
3. Click on the “Add New” button. A pop-up will display to add a new policy.
4. Fill all the mandatory fields and click on the “Save” button.
5. After the successful validation, the new policy would be added to the “Return Policies List”
table.

The form contains several input fields to enter the data of the policy like the name of the policy,
validity, terms and condition of the policy and the option to choose the parameters i.e. Credit,
Return and Replacement.
The admin can also enter the minimum and maximum days applicable to this return policy for
different options as shown in the form below.
3.4.3 How to apply on policy for any product/category?
The Prestashop RMA extension allows the seller to apply policy for any
product/category. Following are the steps to apply no policy for some product/category –

3. Enter Product Id / Category Id at the field Exceptional Product Ids / Exceptional Category Ids
respectively for which no policy would be applicable.
4. Click on the “Save” button.
3.4.4 How to edit a policy?
The Prestashop refund order Extension allows the eCommerce merchant to edit the already
added policy. Following are the steps to edit a policy –
3. Click on the “Edit” icon of the desired policy.
4. A pop-up will open with all the data already persist on the field as shown below.
Actions
1. The admin can edit any policy using the first link in the Action column from the policy listing
table. On clicking this link a modal containing the form for the policy will appear and the data
for that policy is already filled in the fields. The admin can edit any data and can save the
changes made.
2. The second link in the actions column is for mapping categories to the policy. On clicking this
link a modal will appear containing the options to map the categories to that particular policy.
3.4.5 How to map policy with categories?
The Prestashop RMA extension allows the admin to map. Following are the steps to map policy
with categories –
3. Click on the “map” icon of a particular policy.
4. A pop will display with a drop-down field to map this policy with the categories as shown
below.
5. Click on the “Save” button.
Note: The policy for a particular product would be decided based on the “Default Category” of
the product.
3. The third link in the Action column is for deleting any particular policy.
3.4.6 How to delete a policy?
The Prestashop product return manager module allows the eCommerce store merchant to delete
the pre-defined. Following are the steps to delete a policy –
3. Click on the “Delete” icon for the policy you want to delete.
4. Confirm by clicking on the “OK” button.

3.5 Return Reasons
In this tab, a list of return reasons will appear in the form of a table. By default, there are 5
reasons already added into the Prestashop RMA and they are non-editable. The admin can
further add any numbers of reasons into the Prestashop return manager addon.
The two links below the action column in the reasons list are for editing and deleting the existing
return reasons.
3.5.1 How to add a new Return Reason?
The Prestashop return manager addon allows the store admin to add and edit the new return
reason. Following are the steps to add a return reason –
2. Click on the “Return Reasons” tab.
3. Click on the “Add New” button. A pop-up will display to add a new Return Reason.
5. After the successful validation, the new return reason would be added to the “Return Reasons
List” table.

The admin can add as many reasons as required to the system using the ‘Add New’ link at the
bottom of the listing tab. On clicking on the link a form will appear to add new Return Reason
into the Prestashop Order Refund Extension. The form is shown below:
3.5.2 How to edit a Return Reason?
The Prestashop return manager addon allows the store admin to edit the return reason. Following
are the steps to edit a return reason –
3. Click on the “Edit” icon of the desired reason.
4. A pop-up will open with data already persist in the field.
5. Fill the mandatory fields and click on the “Save” button.
3.5.3 How to delete a Return Reason?
The Prestashop return manager module allows the store admin to delete the already added return
reason. Following are the steps to delete a return reason –
3. Click on the “Delete” icon of the return reason you want to delete.
4. Confirm by clicking on the “OK” button.
3.6 Cancel Reasons

The online merchant can list the reasons for order cancellation. The online users can choose from
these listed reasons while creating an order cancellation request.
Admin can add, delete and edit any cancel reason from the admin interface of this Prestashop
Return Manager Module.
3.6.1 Steps for adding new cancel reasons:
Admin needs to click on add new button and enter the reasons in different languages. Please
check the below screenshot:

3.6.2 Steps for editing any cancel reason:
Admin needs to click on edit option and change the reason. After that, he can save it. Check the
screenshot:
3.6.3 Steps for Deleting cancel reason:

Admin needs to click on the delete icon and in the message box click on ok button. Check the
below screenshot:
3.7 Return Statuses
This tab contains a list of return statuses in the form of a table. By default, there are 5 statuses
already added to the Prestashop return manager addon and they are non-editable. The admin can
further add any numbers of statuses into the system. The tab also contains an option to choose
default and the final status of any return request.
The two links below the action column in the statuses list are for editing and deleting the existing
return statuses.
The admin can also change the default return status and final return status from the drop-downs
in this tab.
3.7.1 How to add a new Return Status?

The Prestashop return manager addon allows the store admin to add the new return
status. Following are the steps to add new return status –
2. Click on the “Return Statuses” tab.
3. Click on the “Add New” button. A pop-up will display to add a new Return Status.
5. After the successful validation, the new return status would be added to the “Return Reasons
List” table.
The admin can add as many statuses as required to the system using the ‘Add New’ link at the
bottom of the listing tab. On clicking on the link a form will appear in a modal to add new
Return Reason into the system. The form is shown below:
6. While adding the new return status admin can also add a status message explaining the
meaning of that particular return status which he can highlight in the return status email as a
Custom Text using placeholders.
3.7.2 How to edit a Return Status?
The Prestashop product return manager addon allows the store admin to edit the return
status. Following are the steps to edit return status –
3. Click on the “Edit” icon of the desired return status.

4. A pop-up will open with data already persist in the field.
5. Fill the mandatory fields and click on the “Save” button.
3.7.3 How to delete a Return Reason?
The Prestashop RMA module allows the store admin to delete the return reason. Following are
the steps to delete return status –
3. Click on the “Delete” icon of the return status you want to delete.
4. Confirm by clicking on the “OK” button
3.8 Return Addresses
The online merchant can add, delete and modify return address from the admin interface of this
Return manager module. The admin can view a list of added addresses and also modify it or
disable it anytime.
Admin can add a new address by clicking on the “+” sign. After that, the admin needs to add
address details like area, zip code, city, country and state.

The online merchant can easily edit and disable the generated address without any hassle.
3.9 Create a Return
This tab is used to generate a return request from the admin panel itself. The tab contains a form
through which the admin can find any order by simply providing the reference number and the
corresponding e-mail and then apply for return accordingly.

3.9.1 How to Create a Return?
The Prestashop product return manager addon allows the store admin to create the return.
Following are the steps to create a return –
• Go to Module and Services > Search module “Return Manager” > Click on the
• Click on the“Create a Return” tab.
• Enter Email Id of the customer and the Reference Id of the order.
• Order Details will be displayed in that particular order as shown below.
• Click on “Return Button” for the desired product. A pop up will be displayed to completed
the return process.
• Filled all the mandatory fields and agree to Terms and Conditions.
• Click on the “Submit” button. The return request would be sent and order details would be
added in “Pending Returns List” tab
Note:
• Any return request whether it is created by admin or customer is moved to the pending
returns and the admin has to approve it first to further change the status of the return
request or to take any further action.

• The orders that are delivered are only eligible for return.
• By default, the status of the return request is set to default return status set by the admin in
the ‘Return Statuses’ tab.
• When the admin finds an order using the find order form then the order detail for the
respective order will appear containing the list of products and a return button in front of
products eligible for return. When the admin clicks on the return button a pop-up will appear
containing the return form and enter specific data for the return request. Admin can fill the
form for generating a return request on behalf of users.
3.10 Email Templates
This tab contains an interface through which the admin can edit or translate (to any language)
any email template that is used in this system.
3.10.1 How to edit an Email Template?
The Prestashop order return manager Addon allows the store admin to edit the email
template. Following are the steps to edit an email template –
2. Click on the “Email Templates” tab.
3. Select the desired template you want to edit.
4. Fill all the mandatory fields, apply the desired change and click on the Save button at the
bottom of the form.
There are 20 email templates available that are used by this Prestashop return manager
Addon:

• New Return Request Notice (Customer): This mail template is used to notify the customer
regarding the new Return Request generated by the customer itself. The customer who has
created the return request will only receive this mail.
• New Return Request Notice (Admin): This mail template is used to notify the Store Owner
regarding the new Return Request generated by any customer.
• Return Request Approved: This mail template is used to notify the customer regarding the
Approval of the Return Request that is created by the customer earlier.
• Return Request Denied: This mail template is used to notify the customer regarding the
Dis-Approval of the Return Request that is created by the customer earlier.
• Return Request Status Change: This mail template is used to notify the customer regarding
the update in the status of the Return Request that is created by the customer earlier.
• Return Request Completed non-discounted: This mail template is used to notify the
customer regarding the completion of the Return Request that is created by the customer
earlier.
• Return Request Completed with coupon code: In this mail template, the customers will get
return request completion information along with the coupon code.
• Cancellation of return request(Customer): This email template will be used to notify
customers regarding return request cancellation done by them.
• Cancellation of return request(Admin): This email template will notify the store admin
regarding return request cancellation.
• Generation of New Ticket(Customer): When the customer generates any new ticket, this
email template will be used for sending emails regarding this ticket generation.
• Generation of New Ticket(Admin): Whenever customers generate a new ticket, this email
template will be used to notify the store admin regarding ticket generation.
• Customer Reply on Ticket(Customer): Customers will get an email notification when they
reply on any ticket.

• Customer Reply on Ticket(Admin): Admin will get the notification on customers to reply to
the ticket.
• Admin Reply on Ticket(Customer): Customers will get a notification on the admin’s reply
on tickets.
• Amount Adjust while replacement(Admin): Admin will get notification regarding Amount
Adjust while replacement.
• Amount Adjust while replacement(Customer): Customers will get notification regarding
Amount Adjust while replacement.
• New Cancellation Request Notice(Customer): Customers will get notification regarding
their cancellation request.
• New Cancellation Request Notice(Admin): Admin will get notification regarding the new
cancellation request.
• Cancellation Request Approved: Notification regarding approval of cancellation request.
• Cancellation Request Declined: Notification regarding rejection of cancellation request.
To edit or translate any email template the admin has to choose the desired email template and
language. On doing the same the email template data will appear in a form below, to save the

changes made the admin has to click on the ‘Save’ button at the bottom.
Admin can sent the test email while setting up the template before making it live.
Admin can add a custom text using placeholders in the return status emails.
3.11 Pending Order Cancel List
Admin can view the order cancellation requests which are pending. Admin can approve or
decline the request from here. Admin can also refresh the list and check new cancellation
requests.

3.12 Complete Order Cancel
Here, the admin can view the approved canceller orders and also check the customer notes if
available.
3.13 Pending Returns List
This tab contains a list of all the returns that are pending i.e. are not approved by the admin. The
admin has to approve a return request to perform several operations on the return request like
changing the status and completing the return process.
3.13.1 How to approve a return request?
The Prestashop product return manager addon allows the store admin to edit the return
request. Following are the steps to approve a return request –

2. Click on the “Pending Returns List” tab.
3. Click on the tick button.
3.13.2 How to deny a return request?
The Prestashop RMA manager module allows the Prestashop store merchant to deny the return
request. Following are the steps to deny a return request –
2. Click on the “Pending Returns List” tab.
3. Click on the cross button.
You will find the “Refresh List” button which fetches and updates all the pending
return requests.
The admin can approve or deny a return request using the actions available in front of the list.
Once the admin approves a return request then it is moved to the Active Returns List.
On the other hand, if the admin denies a return request that it is removed from the list and this
action can not be undone.
The admin can view the detail of the product, the details of the order and also the details of the
customer by clicking on the respective links from the list of the pending return.
Admin can view the reason corresponding to a return request.
They can view extra product return notes if provided by the customer.
If the ticket system is enabled, customers can raise a ticket from the return section of their
account. Corresponding to the order return request, admin can view the ticket as shown below:

3.14 Active Returns List
This tab contains a list of all the returns that are approved by the admin. The admin can proceed
with the return process after approving the return request using this tab. The admin can view the
return statues history, change the status of the return request and can also deny a request form
this tab as well.
You will find the “Refresh List” button which fetches and updates all the active return requests.
The actions that can be performed from this tab for the active returns are:
• Deny the return request.
• Change the status of the return request.
• View history of the return request.
• View customer comments.
• Mark the return request as complete.
• View the ticket information
When the admin marks a return request as complete then it is moved to the archives list.

When the admin clicks on the view history link in front of the return from the active returns list
then a modal will appear containing the details of the order and the return status history for that
return request. The modal is as follows:
3.14.1 How to change return status?
The Prestashop return manager extension allows the store admin to change the return
status. Following are the steps to change return status –
2. Click on the “Active Returns List” tab. A pop up will display with the field to change the

status.
3. Change the status and click on the “Save” button
3.15 Canceled Return List
Customers can cancel their placed return requests from their account section. The information
about those canceled requests can be checked under this section.
3.16 Archives List
This tab contains all the return requests that are complete. The tab also contains a form through
which the admin can filter the archives list and can also export the list of completed return
requests based on certain filters to a CSV file.
3.17 Custom Field
In the updated version, the online store merchant can also create custom fields from the admin
interface. They can add, update and delete custom fields.

The online merchant can click on add new custom fields for creating new custom fields. After
clicking on this, the admin will get these options as shown below:
The online merchant can enter these details and create a field as shown below:
• Field Label: Enter Field Label in multiple languages.

• Help Text: Set Help text in various languages.
• Type: Select from available field type. Admin can select from the text box, select box, text
area, radio buttons and checkboxes.
• Default Value: Enter the default value here.
• Validation Type: Select from available validation type. Admin can set none validation type,
isint, isname and isemail validation type.
• Required: Admin can set any field as required field.
• Active: Admin can enable or disable any field.
3.18 Check all returns and canellation count at one place
Admin can check the total count of returns and cancellations on a click of a button
from the Prestashop admin panel.
3.19 Other Plugins
As the admin clicks on this “Other Plugins” tab, they will be redirected to the Addon store
where they can buy other plugins for their Prestashop store.
4.0 Front End Module
After enabling the Prestashop Reward Point module the front-end user will see a link in the
header of the front-end through which the user can navigate to a new page.
The link in the header of the front-end will appear as follows:
For Version 1.6-

For Version 1.7-
The link for the Returns Manager page will also appear on the ‘My Account’ page of any
customer. This link only appears to a logged-in customer on the ‘My Account’ page.
For Version 1.6-

For Version 1.7-
When the customer clicks on this link then a new page will open based on the logged-in status of
the customer.
In case the user is a guest and is not logged into the website then the page will contain a form to
find the order as follows:
For Version 1.6-
For Version 1.7-

After proving the order reference number and the respective email the details of that order will
appear including the return history based on the email provided by the customer. The order
details will appear as follows:
For Version 1.6-
There will be a popup on which customers can add details for generating the return request.

For Version 1.7-
The products that are eligible for return in that particular order will have a re
turn button. Through this button, the customer can apply for the return of that particular product.
On clicking on the Return button a pop-up will appear containing the form for return of that
particular order. The form will appear as follows:
This PrestaShop Return Manager addon allows the customer has to fill the above form and then

click on submit then a success form will appear showing the successful submission of the return
request as shown below :
– In case the user is a registered customer and is logged into the website then the page will
contain a list of all the orders placed by the customer. The page will appear as follows:
For Version 1.6-
For Version 1.7-

Customers can also generate a ticket for return related information.
For Version 1.6-
For Version 1.7-

In the updated version, the online users can select the product for return and also enter the details
in custom fields s shown below:

While selecting the replacement option, the online users can get an option to select the products
which he wants in return.
The online users can return overall order or return only selected product which he wants to
return.
The online users can also return the whole order if he wishes to do so.

Order Cancellation:
The online users gets an option to cancel the order for a short period. The customers need to go
to the My Account >> Return Manager section to cancel the order as shown below:
The online users can select from the listed reasons and also write their comment for order
cancellation.

After submitting the request, users can view this message:
Once the online merchant approves the request, the user will view the status as canceled and also
get an email notification while requesting the order cancellation and approval/decline.

PrestaShop Return Manager Modul User Manual

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