This document outlines a 4-step process to address communication problems within an organization: 1. Identify all problems such as unclear reporting structure and lack of feedback. 2. Analyze the causes like decisions being too centralized. 3. Identify and evaluate potential solutions like decentralizing authority or improving technology/location. 4. Implement the best solution which is determined to be decentralizing management to allow for faster, more direct decision making.

2. Communication
problems:
Contents:
IDENTIFY ALL PROBLEMS
ANALYZE THE CAUSES
IDENTIFY & EVALUATE SOLUTIONS
THE BEST SOLUTION AND IMPLEMENT

3. 4 steps to your goal
THE BEST SOLUTION
Step 4
ANALYZE THE CAUSES
step 2
IDENTIFY & EVALUATE SOLUTIONS
Step 3
IDENTIFY ALL PROBLEMS
Step 1

4. Identify
Identify
problems
Analyze
the
and
evaluate
Best
solution
I - IDENTIFY PROBLEMS:
causes solution
Organization
Customer
relations
A number of serious Documents
communication
problems have arisen
in HCPS
Staff’s need location

5. DESIRED STATE
- Know - and work effectively
EXISTING STATE
with every member's team.
- staff care about forming a
- clear organization
new teams
- finance department.
- middle managers confused about who
- get feedback from top
they should report to.
management
- the reorganization is unclear
- they can’t make decision on authority
to spend money, even small sums.
- KJ has no feedback from top manager.

6. DOCUMENT AND LOCATION
 concentrate on  have a good place
Text in
duties. to communicate
here
 Improve network
and technology.
DOCUMENTS LOCATION in
Text
here
 No staff lounge
 Receive to many
emails, some of them
are important, many are  Difficulty in
not. distance for
 many reports (2-week communication of
report) many departments

7. Customer
3 basic
relations medical
Many different kinds schemes
of schemes tailored
to private
customer's needs
 More money for
STAFF’S NEEDS: more work
 Staff’s demand is more  Flextime popular
money for more work in
dealing with customers
 Seem loss of flextime that
make convenience for
staff

8. Identify
Identify
problems
Analyze
the
causes
and
evaluate
Best
solution ANALYZE THE CAUSES: organization:
solution
● CAUSE:
more decisions being
made by the top
management at head
office
distributing work
became difficult &
illogical
centralize

9. Identify
problems
Analyze the
causes
Identify and
evaluate
solution
Best solution
IDENTIFY & EVALUATE organization:
SOLUTIONS
1. DECENTRALIZE 2. Sell stocks for staffs
advantage advantage
 Giving more authority power to
 Reduce the gap between
middle managers
higher level and lower level
 problems are being solved  Staffs have the decision-
directly and faster making powers of
 cut down work shareholders
 staff could concern on duties
disadvantage
solution disadvantage
 Staffs have the decision- making
powers of shareholders
Misuse power  shareholders who have many stocks
•
sometimes don’t have management
capacity.
 Risk when price of stock drop
Decentralize

10. Identify
problems
Analyze
the
Identify
and
evaluate
Best
solution ANALYZE THE CAUSES:
Documents:
causes solution
● Causes:
Hitting the "reply - all" button
Bombarding people with information
Quick

11. Analyze
Identify IDENTIFY & EVALUATE
Identify and Best
the evaluate
problems
causes solution
solution
SOLUTIONS
STAFF
check mails
RECEIVER at fixed time
throughout
SENDER •Spam with
the day:
unnecessary
objectives EX: 12h and
•Stick star
4 pm.
for
important
objectives
useful, time to
[ concentration work

12. ANALYZE THE
Identify
problems
Analyze
the
causes
Identify
and
evaluate
solution
Best
solution CAUSES: location
● Cause:
Neglect communication skills
IDENTIFY & EVALUATE
SOLUTIONS
- build room
- Encourage managers to meet staff after
work:
- event, fair trade, festival, trip for staffs

13. Identify
problem
s
Analyze
the
causes
Identify
and
evaluat
e
solution
Best
solution ANALYZE THE CAUSES: Custom
er
1.The New Breed of Client
relation
s:
2. Just care about profit, turnover
than keeping customers

14. Identify
Identify
problems
Analyze
the
and
evaluate
Best
solution
IDENTIFY & EVALUATE
causes solution
SOLUTIONS
=> 3 basic medical schemes

15. Staff’s needs
Identify
Analyze
Identify
problems
the
causes
and
evaluate
Best
solution ANALYZE THE CAUSES:
solution
Cause………
Describe a vision of company or
strategic contents.
Describe a vision of company or
IDENTIFY & EVALUATE
strategic contents.
SOLUTIONS
83%
Flextime popular
75%
50%
More money for more work 65%

16. LOGO
Thank You!
Your company slogan in here