The banking operations in India are determined at three levels - the Reserve Bank of India, individual banks, and bank branches. The RBI establishes broad guidelines for operations and customer services, which banks must follow. Banks then develop their own detailed operational plans based on RBI guidelines and their own service needs. Bank branches implement the operations according to their bank's plans and local requirements. The document then discusses some specific operations of bank branches, including cash handling, managing customer demand, and processes for cash deposits and cheque deposits. It notes challenges with current processes and proposes automated self-service options to make transactions like deposits faster and more convenient.

1.  The Banking operation of India is decided at
three levels
◦ RBI
◦ Bank
◦ Bank Branch
 Broad guidelines for operations and
costumer services is decided by RBI
 RBI modify these guidelines whenever
required and communicate to Banks

2.  Banks follow RBI Guidelines
 Banks develop there own detailed operation
plan based on RBI guidelines and banking
services requirement
 Bank Branch worked as per the operation
plans of the Bank
 Based on requirement branches modify and
implement operations

3.  All Bank branches are not same, this depend
on the location, services and customers
 Typically Bank Branch follow separate counter
for separate service
◦ Counters: Saving Account Counter, Current Account
Counter, Cashier Counter, Loan Counter etc
 IT support for Branch is provided from
Regional Office

4.  Cash Handling:
◦ Bank can keep Fixed Cash in Cash Vault
◦ Extra Cash is transferred to Regional Branch
through secured vehicle
◦ Extra demand of Cash is fulfilled from Regional
Branch on demand

5.  The demand of service is not uniform
 Peak hours has long waiting line
 Token system is used in large branches while
queue are formed in others
 Paper Slips are used for information and
documentation purpose

6.  Cash Deposit : Very prominent reason for
customer visit to Branch
 Lengthy and time-consuming process
 Counting and Checking Forge Currency –
require skilled employee
 Dedicated Employee and counter required
 Security and secure Cash Handling
requirement
 Limited Time window for service – 24x7

7.  Fully automated Cash
Deposit facility
 Self Service
 Faster and 24x7 Process
 Automatic counting and
Forge currency detection
 Secure and can be
installed like ATM
 Credit cash immediately
into the beneficiary’s
account

8.  Unnecessary human resource required
 Uncertainty in the process
 Require customer to travel and wait
 Slow process of cheque handling and
processing

9.  Self Service
 No Human Resource
 Fast process
 Immediate
Acknowledgement
 Multiple point of service –
less travel

10.  Self Service
◦ Cash Deposit
◦ Cash Withdraw
◦ Cheque Deposit
◦ Video Conferencing
 No Human resource – cost
saving
 24x7 Service
 Minimizing the paper-work and
Maximizing convenience
 More facilities – less customer
travel