The document discusses various services provided by an organization including a service desk, ASP center, consulting services, and more. It then goes on to answer frequently asked questions about the capabilities of the organization's learning platform, including questions around support, hosting, user data integration, authentication, custom integrations, and third-party applications.

1. Services

2. A brief presentation of the Norwegian organisation

3. Our Organisation Service desk ASP Center Consulting services Asle Gjermund Raymond Jørn Oddmund Marta Trine Henrik Anne Nils Beate Solveig Ivar Birthe Arnt Henning Ole Øyvind Bent Audun Torbjørn Sven Morten Elisabeth John Z. Kjetil Jan Åge James Arne Bergby Adm. Dir Erik Aadland Sales&Marketing Helge Hannisdal Product John Arthur Berg Services

4. Can a norwegian vendor deliver the support we need to use it’s learning?

5. Service Desk – Point of Contact! Bugs, problems, feature requests Self help information Dynamic SLA Premium support ITIL

6. Can we install it’s learning on our own servers?

7. Software-as-a-Service Storage Concurrency Backup Redundancy Bandwidth Security Emergency Reliability

9. Consulting services Project oriented 2. Project delivery 4. Project handover 1. Project initiation 3. Project acceptance

10. Can it’s learning make use of our existing user data?

12. Teacher automatically get access to his/her courses.

13. The teachers pupils are also added to his course. These connections will be maintained by the student administrative system-

14. The group structures imported can be used in the intralet, for searching purposes, for sending messages, etc.

15. This figure illustrates the challenge matching users from a student administrative system to existing it’s learning users…. Jan Johansen Jan Johansen Jan Johansen Jan Johansen Jan Johansen Jan Johansen Student administrative system It’s learning

17. Is it possible to reuse our existing usernames and password?

18. External Authentication using LDAP

19. It’s:learning Active Directory, or similar It’s learning hosted environment. Customer enviroment End User Typical address http://its.customer.com. User ID (AD: GUID) and timestamp is Encrypted and sent to it’s learning If user exists, it will be granted access to it’s learning The user continues to work against the hosted it’s learning environment. Web-server authenticates towards active directory. Alternative A SSO client SecureWS Adapter (IIS Web)

20. It’s:learning LDAP Server It’s learning hosted environment. Customer enviroment End User Typical address http://www.its-learning.com/ldap. LDAP authenticate user. If user exists, it will be granted access to it’s learning The user continues to work against the hosted it’s learning environment. It’s learning authenticates towards LDAP server Alternative B

21. Can we make custom integrations with it’s learning?

23. Customer’s intranet application Web service queries it’s learning for users courses to display in ”real time”

25. It’s learning functionality accessable within it’s learning

26. Can we build our own applications inside it’s learning?

28. How come the best learning platform is made in Norway ?

30. [email_address] http://jabsjoblog.blogspot.com

31. Springbrett til kunnskap