IV Regional EACD Lisbon Debate over the topic "Social Media: Changing Communications One Blog at a time" 10th november 2009, presentation by Luís Rasquilha
18. 18
In the UK, MSN
Messenger has more
19 – 49 year old
monthly users than
the 18 – 49 readership
of Company, Cosmo,
Marie Claire and
Glamour combined!
19. 19
Over a third of 16 – 30
year olds in the UK now
give out their Instant
Messaging details rather
than their phone number
to someone they want to
contact them again.
(MSN Research 2003)
24. 24
“It began with conversations. Then we got into broadcast
media. Now we are going back to conversations.
It’s a full circle.”
“It’s the first technology to enable a simple conversation
to go instantly global. It’s the first to decentralize
corporate communications.”
28. 28
Old Rule: businesses that determine what customers
need and then manipulate demand to meet their offerings.
New Rule: networks of customers and producers
who jointly create value.
This is the shift in the early part of the 21st century.
30. 30
The immutable, standalone Web site is dead.
Say hello to a Web that increasingly looks like a
library full of chatty components that interact and
talk to one another.
47. 47
‘Today, when you lose a customer, you don’t
lose just that customer, you risk losing that
customer’s friends. And thanks to the internet
and blogs and consumer rate-and-review
services, your customer have lots and lots of
friends all around the world.’