This document discusses quality management and bookkeeping for the building and design industry. It covers ISO 9001 quality standards, developing quality processes through competency-based training, and the costs associated with creating a quality management system. Maintaining quality is easier when the business has a clear focus and standard procedures, while design-focused businesses may find it more difficult due to less structure. The document provides guidance on developing quality processes and managing quality documentation like quality manuals and procedures manuals.