training need analysis

1. 1
Training
Need
Analysis

2. 2
Agenda
1. Tiga Tipe Training Needs Analysis
• Organizational-based Need Analysis
• Job Competency-based Need Analysis
• Person Competency-based Need Analysis
2. Metode dan Tahapan dalam Melakukan:
• Organizational-based NA
• Job Competency-based NA
• Person Competency-based NA

3. 3
Organizational-based Need Analysis
• Analisa kebutuhan pelatihan yang didasarkan pada
kebutuhan strategis perusahaan dalam merespon
dinamika bisnis masa depan
• Kebutuhan strategis perusahaan dirumuskan dengan
mengacu pada dua elemen pokok :
• Corporate Strategy
• Corporate Values

4. 4
Tahapan dalam Org-based Need Analysis
Corporate
Strategy
Corporate
Values
Faktor Kunci
Efektivitas dan
Keberhasilan
Organisasi

5. 5
Contoh : 7 Faktor Kunci Keberhasilan Perusahaan
1. Planning
2. Communication
3. Teamwork
4. Excellent Service
5. Learning
6. Leadership
7. Development
Faktor Kunci
Efektivitas dan
Keberhasilan
Organisasi

6. 6
Contoh : 7 Faktor Kunci Keberhasilan Perusahaan
1. Planning
2. Communication
3. Teamwork
4. Service
5. Learning Climate
6. Leadership
7. Development
7 Faktor ini di-ases
untuk mengidentifikasi
pada faktor apa
perusahaan masih
mengalami kekurangan
yang paling besar, dan
karenanya perlu di-
prioritaskan
pengembangan
pelatihannya.

7. 7
• Job Competencies-based Need Analysis adalah analisa
kebutuhan pelatihan yang didasarkan pada profil
kompetensi yang dipersyaratkan untuk setiap
posisi/jabatan
Job Competencies-based Need Analysis

8. 8
Job Competencies-based Need Analysis
Identifikasi Profil
Kebutuhan
Kompetensi Tiap
Jabatan
Memilih Modul
Training yang
Relevan sesuai
dengan Kebutuhan
Kompetensi

9. 9
Competency Identification Process
Clarify
Organizational
Strategy and
Context
Competency
Identification
Process
• Analyze Work Role and Process
• Gather Data via Behavior Event
Interview and Focus Group
• Conduct Benchmark Study
Validate,
Refine and
Implement

10. 10
Training Matriks untuk Posisi Manajer
Position Competency
Requirements
Competency Description
Relevant Training
Modules
Managers
Customer
Satisfaction
• Seeks information about the real, underlying
needs and expectations of the customer
• Translates customer expectations into action
steps
• Proposes actions to meet or exceed
customer satisfaction
• Looks for long-term benefits for the customer
and initiates action plans
Strategies to Create
Customer Satisfaction I
(cover all description
items)
Problem Solving
& Decision
Making
• Analyzes and examines data needed to
define problems or identify solutions
• Seeks additional information outside of
immediate environment to make decisions
• Makes decisions that impact his/her own
work
Creative Problem
Solving and Decision
Making I (cover all
description items)
Teamwork • Takes risks in trusting others by sharing
responsibility, getting involvement and
cooperation from multiple parties
• Values and respects individual differences
and provides opportunities for all to
contribute
• Participates in team’s goal setting and
problem solving
• Involves others in the process to make them
a part of the team and assists other team
members in completing their assignments
Building Productive
Teamwork I (cover all
description items)

11. 11
Training Matriks untuk Tiap Posisi
Communication Skills V
Leadership V
Teamwork V
Achievement Orientation V
Customer Focus V
Job Functional Skills V
Communication Skills V
Leadership V
Teamwork V
Achievement Orientation V
Customer Focus V
Strategic Thinking V
Problem Solving & Decision Making V
Job Functional Skills V
Position Managerial Competency
Supervisor
Manager
Productive
Communication
Series
On
Becoming
Effective
Leader
1
On
Becoming
Effective
Leader
2
Service
Excellence
for
Customer
Professional
Seminar
Series
Achievement
Motivation
Training
Creative
Problem
Solving
Strategic
Management
Building
Productive
Teamwork
Training Title

12. 12
Person Competencies-based Need Analysis
• Analisa kebutuhan pelatihan yang didasarkan pada gap
(kesenjangan) antara level kompetensi yang
dipersyaratkan dengan level aktual karyawan
(individu)

13. 13
Person Competency-based Need Analysis
Required
competency
level for certain
position
Competency Assessment
Current
competency
level of the
employee
Training and
Development
Program
Competency
Gap

14. 14
Contoh : Competency Requirements
untuk Training Manager
Managerial Competencies
Level Kompetensi
yang Dipersyaratkan
Collaboration 4
Problem Solving 4
Leadership 3
Planning and Organizing 3
Functional Competency
Training Need Analysis Skills 4
Training Material Development 4
Training Delivery Skills 4
Training Evaluation Skills 4
1 – basic
2 – intermediate
3 – advance
4 – expert

15. 15
Contoh : Competency Requirements
untuk Training Manager
Training Skills
Understanding of the learning process principal and ability to analyze training needs, develop training
materials and curriculums and deliver training effectively
1/Basic 2/Intermediate 3/Advance 4/Expert
Understands training
needs analysis and
training requirement
analysis process
Identifies training needs
based on competency
profile and functions in
PT. XYZ
Examines current training
needs and proposes
revisions if any
Develops training
curriculum for
functions in PT. XYZ
Training
Needs
Analysis
Skills
Collects relevant
data/information in
developing training
materials/modules
Develops training
materials/modules along
with training instructions
and provides technical
guidance in design and
development
Examines current training
materials/modules in order
to ensure achievement of
training objectives
Revises and
provides inputs for
improvement
towards training
materials/modules
Coaches and
teaches others in
developing training
materials/modules
Training
Materials/
Modules
Development
Identifies various
training media and
techniques
Understands
advantages/
disadvantages when
applicable
Differentiates media and
techniques training
which are suitable for
particular audience/
situation/ condition
Examines the media and
techniques which are
suitable for particular
customer, which will
results in achievement of
objective, high level of
comprehension and
satisfaction of the
audience
Develops creative
training media and
techniques for
different types of
training
Actively coaches
others (“Training for
Trainers”) on training
media and
techniques
Training
Delivery Skills

16. 16
Contoh : Competency Requirements
untuk Training Manager
1/Basic 2/Intermediate 3/Advance 4/Expert
Observes
characteristics of
effective training
delivery
Delivers training with
supervision
Delivers training
independently
Provides logical answers
to questions related to the
topics being delivered
Coaches others in
delivering training
and provides
constructive feedback
and areas for
improvement
Training
Delivery
Skills
Identifies strengths and
weaknesses of a
training session
Monitors how learning is
taking place
Determines ways to
measure changes in
behavior and
interprets on bottom-
line results
Training
Evaluation

17. 17
Kuesioner Asesmen Kompetensi
1 = basic; 2 = intermediate; 3 = advance; 4 = expert
Functional Competencies 1 2 3 4
Training Need Analysis Skills
An ability to conduct a proper training need analysis and create a
comprehensive training plan based on the results of need analysis
Training Material Development
An ability to formulate training objectives and training outline; and then
create a complete training material/manual based on the stated
objectives
Training Delivery Skills
An ability to deliver training programs and create an effective learning
process for participants
Training Evaluation Skills
An ability to conduct training evaluation to understand the impact of
training program on participants' performance; and to formulate
improvement recommendation based on the evaluation results
Competency Assessment Form

18. 18
Kuesioner Asesmen Kompetensi
Managerial Competencies
Hasil
Asesmen
Collaboration 4
Problem Solving 4
Leadership 3
Planning & Organizing 2
Functional Competencies
Training Need Analysis Skills 3
Training Material Development 3
Training Delivery Skills 4
Training Evaluation Skills 4

19. 19
Competency Gap for Training Manager
Managerial Competencies
Level yang
Dipersyaratkan
Aktual
Level GAP
Collaboration 4 4 0
Problem Solving 4 4 0
Leadership 4 3 - 1
Planning & Organizing 3 2 - 1
Functional Competency
Training Need Analysis Skills 4 3 - 1
Training Material Development 4 3 - 1
Training Delivery Skills 4 4 0

20. 20
Managerial Competencies GAP
Collaboration 0
Problem Solving 0
Leadership - 1
Planning & Organizing - 1
Functional Competency
Training Need Analysis Skills - 1
Training Material Development - 1
Training Delivery Skills 0
Competency Gap for Training Manager
Training and
Development
Program

21. 21
Selesai