The document outlines an 11-step benchmarking tool process to evaluate e-business practices among craft businesses. The process involves: 1) identifying key business processes, 2) determining critical success factors, 3) applying factors to inventory companies, 4) identifying best companies, 5) qualitatively interviewing best practices, 6) making initial conclusions, 7) partner meetings with stakeholders, 8) submitting conclusions, 9) including results in a handbook, 10) finalizing the document, and 11) final presentation. The goal is to develop recommendations and conclusions to share as a learning tool for craft businesses.

1. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
MUENSTER MEETING 30-05-07

2. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
1.- TO OBTAIN THE KEY PROCESSES
2.- TO OBTAIN THE CRITICAL SUCCESS FACTORS
FOR EACH KEY PROCESSES (Indicators)
3.- TO TRANSFER THESE INDICATORS TO THE
BUSINESS OF THE INVENTORY
4.- TO OBTAIN THE BEST EXPERIENCES BY
MEANS OF THESE INDICATORS

3. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
• 5. TO CARRY OUT A QUALITATIVE
QUESTIONNAIRE FOR THE BEST PRACTICES
DETECTED.
• 6. TO GET SOME INITIAL CONCLUSIONS AND
RECOMMENDATIONS RELATED TO EACH KEY
PROCESS BASED ON QUANTITATIVE
QUESTIONNAIRES AND QUALITATIVES
INTERVIEWS

4. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
• 7. PARTNER MEETINGS WITH THEIR OWN
STAKEHOLDERS. FINAL CONCLUSIONS.
• 8. SUBMISSION OF FINAL CONCLUSIONS TO
PATER.
• 9. INCLUSION OF THE RESULTS IN THE
HANDBOOK.
• 10. ITALIAN PARTNER MAKES THE FINAL
DOCUMENT.
• 11. FINAL PRESENTATION BEFORE 20/09

5. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
• 1. TO OBTAIN THE KEY PROCESSES
SUGGESTIONS OF PIEPER ALEXA
• WEB MARKETING
• WEB DESIGN AND CONTENT
• WEB SECURITY

6. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
2.-TO OBTAIN THE CRITICAL SUCCESS FACTORS
FOR EACH KEY PROCESSES (Indicators)
•Meeting held in Valencia (23/05/08), where we get a
proposal for Critical Success Factors in order to be
subsequently discussed.

7. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
3. APPLICATION OF THE INDICATORS
IN THE COMPANIES OF THE INVENTORY
• Each partner will hand in this Indicators
questionnaire to the companies included in
their inventory.
• Deadline: 15th July

8. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
4. TO OBTAIN THE BEST COMPANIES,
ACCORDING TO THE INDICATORS.
•Each partner will get their 3 best
companies, one for each key process,
according to the questionnaire´s
indicators.
• Deadline: 15th July

9. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
5. CARRYING OUT OF A QUALITATIVE
INTERVIEW TO THE BEST PRACTICES
DETECTED
•PATER is going to suggest an interview model, in order
to be discussed now.
•Model based on the document given by Pieper Alexa
“Learning Ebusines”
•Each partner will carry out a qualitative interview to their
three best practices
•Deadline: 15th July

10. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
6. PARTNERS´INITIAL CONCLUSIONS,
BASED ON THE QUANTITATIVE
QUESTIONNAIRES AND THE QUALITATIVE
INTERVIEWS.
•Each partner will draw their conclusions
and recommendations from the
quantitative questionnaires and the
qualitative interviews
•Deadline: 15th July

11. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
7.-PARTNERS´ MEETING WITH THEIR OWN
STAKEHOLDERS. FINAL CONCLUSIONS

12. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
8. SUBMISSION OF FINAL CONCLUSIONS TO PATER
BEFORE 15TH JULY.

13. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
9. INCLUSION OF THE RESULTS IN THE HANDBOOK
•Each partner will deliver these results to PATER-
before 15th July.
•PATER will carry out the following actions:
•- Recommendations-Conclusions Compilation
•- Writing of the Learning Tool
•This handbook is to be agreed before 30th July.

14. E-BUSINESS FOR CRAFT: WEB CHECK. Münster, 30-05-08
BENCHMARKING TOOL PROCESS
• 10. ITALIAN PARTNER MAKES THE FINAL
DOCUMENT
• 11. FINAL PRESENTATION BEFORE 20/09