- The document is an internship report on analyzing the human resources management practices of Dhaka Bank Limited. - It includes sections on the objectives, scope, and methodology of the report as well as an overview of the company and descriptions of departments. - The report analyzes different aspects of Dhaka Bank's HR practices such as staffing, training, performance appraisal, promotion, and compensation policies. - It also includes findings, recommendations, and a conclusion on evaluating and improving the effectiveness of Dhaka Bank's workforce.

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Internship Report on
An analysis of Human Resources management
Practice of Dhaka Bank Limited

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LetterofTransmittal
January 16, 2014
Farhana Rashid
Assistant Professor
School of Business & Economics
United International University
Subject: Submission of Internship Report.
Dear Madam
I have the privilege to present my report set by your permission and guidance. I am thankful to
you for giving me such an opportunity to make a report on the topic “An Analysis of Human
Resource Management practice of Dhaka Bank Limited” as granted by you.
I am thankful to you for giving me a challenging opportunity, which will help me to prove my
capability. The opportunity has also allowed me to do some field work which has increased my
experience.
Finally, I seek your favorable consideration as for permitting me to submit this report and present
it before you.

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Sincerely yours,
Md. Riyead Hossain
Id No # 111092187
School of Business & Economics
United International University
DeclarationbytheStudent
I do hereby declare that the internship report titled
“An Analysis of Human Resource Management Practices
Of Dhaka Bank Limited”
Submitted in partial fulfillment of the requirement for the degree
Bachelor of Business Administration (BBA)
I also declare that, this paper is my original work and not submitted for the aware of
any other Degree, Diploma and other similar title or prizes.

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DeclarationbytheSupervisor’s
To Whom It May Concern
This is to certify that the internee report on “An Analysis of Human Resource Management
Practices Of Dhaka Bank Limited” for the degree Bachelors of Business Administration
(BBA) major in Human Resources Management from United International University carried out
by Md. Riyead Hossain, ID No # 111092187 under my supervision. No part of the internship
report has been submitted for any degree diploma, title, or recognition before.
I wish him very success in his life.
Farhana Rashid

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Assistant Professor
School of Business & Economics
United International University
ACKNOWLEDGEMENT
All praise to almighty Allah, the most merciful and compassionate, who give me skills and
abilities to complete this report successfully. It is Allah who has made my journey into the vast
sea of knowledge smooth and easier. I am also grateful to my parents who have always been a
source of encouragement for me throughout my life and from start to the end of this report.
My sincere gratitude also goes to my supervisor Farhana Rashid, Assistant Professor, School of
Business & Economics, United International University, who has guided me from the very
beginning of my MBA program. Her inspiration and encouragement has made me confident and
self-dependent. Her tireless efforts and appreciation has greatly contributed to my thesis. All the
shortcomings and weakness of this report, however, are incurred by me.
I would like to show my gratitude to Md. Tipu Sultan (SAVP & Head of Branch), A.K.M
Monirul Islam (AVP & Manager Operation), Afrina Haque (PO & GB In-charge), Mushfiqua
Akhter (AVP & FEX In-charge), Md. Roizuddin (AVP & Credit In-charge), Md. Alfazuddin Al
Moman (SPO & Cash In-charge) for providing information and sharing their valuable knowledge
that helped me a lot in preparing this report.

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Another special thanks to Md. Neaz Mohammad Khan, Deputy Managing Director, Risk
Management, of Dhaka Bank Limited, who give me the opportunity for doing Internship at
Dhaka Bank Limited,
Finally, I would like to thank all the faculty members, officials and class-mates, who are always
supportive to me.
TableofContent
Sl. No. Content Name Page No.
Chapter-1
Introductory Part
 Introduction 01
 Origin of the Report 02
 Objective of the Report 03
 Scope of the Report 03
 Methodology 04-05
 Limitations 05-06
Chapter-2
Literature Review
 Banking Scenario of Bangladesh 08-09
 History of Banking 10-15
 Product/ Service of Bank 16
 Function of Bank 16-18
 HRM practice 18-19
 History of HRM 19-20
 HRM practice in Bangladesh 20

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Chapter-3
Company Overview
 Introduction 26
 History of DBL 26-27
 Presentscenario ofDBL 27
 Key factors about DBL 27-28
 Vision, Mission, Goal, Values,
Objectives
29-30
 Corporate SocialResponsibility 31
 Customer Charter 31
 Recognition 32
 Product/ Service of DBL 33
 Management Hierarchy of DBL 34
 OrganizationalHierarchy of DBL 35-36
 Departments of DBL 36-41
Chapter-4
My Job Responsibility &
Observation
 Job at DBL Bangshalbranch 43
 Nature of the job 43-45
 My observation 45-46
Chapter-5
Analysis and Interpretation
 Analysis of HR practice of DBL 48
 Unites of HR at DBL 48-66
 DBL pay policies 66-68
 Performance appraisalof DBL 69-70
 DBL promotional policy 71-72
 Bonus policy of DBL 72-73
 Resignationand Termination of DBL 74-76
 Retirement 77
 SWOT Analysis of DBL 78-84
 Survey Analysis and Interpretation 85-102
Chapter-6
Report Findings, Recommendation &
Conclusion
 Findings of the Report 104
 Recommendation 105

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 Conclusion 106
References 107
Appendix 108-113
ExecutiveSummery
Banking is one of the most sensitive businesses all over the world. Banks play very important
role in the economy of a country and Bangladesh is no exemption. Bangladesh has a well-
developed banking system, which consists of a wide variety of intuitions ranging from a central
bank to commercial banks and to specialized agencies to cater for special requirements of
specific sector. Dhaka Bank Ltd. is the preferred choice in banking for friendly and personalized
services, cutting edge technology, tailored solutions for business needs, global reach in trade and
commerce and yield on investments. All these are possible as because the bank has highly
talented and motivated human resources to achieve its strategic goals.
This report covers the overall activities of Human Resources Division of Dhaka Bank Ltd.
Objectives of the study is to analyze the overall operations of Human Resources Division (HRD)
of Dhaka Bank Ltd. & to evaluate the operations of HRD of Dhaka Bank Ltd. & to identify the
importance of and process of acquiring, developing, maintaining and motivating of an effective
workforce in Dhaka Bank Ltd.

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When we prepare a report based on real life scenario, the theoretical knowledge work as a strong
background. This repot has a part which reflects the theoretical aspect of Human Resources
Management (HRM) which I have gone-through during my study. This part encompasses the
various units of HRM namely Staffing, Training and Developments, operations of the work
force.
This report is not merely a problem discovering one; I tried to come out with some solutions and
recommendations. In the final part of my report I write down various findings of my extensive
study on Human Resources Management Practice of Dhaka Bank Ltd. This report concluded
with some recommendations and guidelines which are the best course of action according to my
short experience and knowledge.
Before drawing any conclusion based on this report it may be noted that the report was prepared
in a very short term and there is lack in data. But still the report may be useful for designing any
further study to evaluate the HR facilities provided by the banks.