The document discusses risk and crisis management for Egean Paradise Resort Hotel. It outlines potential external risks like natural disasters, economic conditions, and technology changes as well as internal risks such as service issues, organizational structure, and finances. The hotel's crisis management team consists of the hotel manager, PR professional, legal advisor, marketing manager, HR manager, finance advisor, and customer relations advisor. One potential risk discussed is the spread of falsified news about poisoning all hotel staff and guests, which the crisis team was able to address through interviews with media and press releases to clarify the situation was not accurate.

1. RISK
&
CRISES
MANAGEMENT
OF
EGEAN PARADISE RESORT
HOTEL
Yeşim GÜLDÜREN

2. What is a crise?
It is an unexpected event causes to lose
confidence in corporations.

3. HISTORY
It is an experienced Hotel, established
in 2000, in Izmir, Çeşme.

4. Factors?
External
● Naturel envirement
● Politic and economic
conditions
● Social and culturel
factors
● technology
Internal
● Service problems
● Organizational structure
● Finance

5. Crises Management Team
Hotel manager
PR professional
Juridical advisor
Marketing manager
HR manager
Finance advisor
Costumer relations advisor

6. Possible Risks
● Economic crises
● Work stopped by all staff
● Work stopped by cost control
● Fire
● Hotel location lost value for tourism
● Falsified news about poisoning all staff and guests.

7. Falsified news about poisoning all staff
and guests.
There is a falsified new about poisoning all staff
and guests. Many local newspapers and channels
published it. BUT; we have an experienced crises
team and, PR and press advisors. The staff and
some guests interviewed with media.We send a
news and press release on Yeniasır and Ege Tv.

8. Situation Analyse
After press release;
NOT
Affected
-reputation
-satisfaction
-demand
-loyalty
-sales

9. Thank you!

10. Thank you!