This document defines public relations as a deliberate, planned, and sustained effort to establish and maintain mutual understanding between an organization and its publics. It discusses key aspects of public relations including it being planned, deliberate, sustained, aimed at mutual understanding, and involving two-way communication. The document then outlines the vision, objectives, and tools of Skylite Networks' public relations efforts, which include building relationships, publicizing the company, and maintaining reputation through tools like newsletters, social media, events, and promotional materials. It provides details on the newsletter "The Voice" and its process. Finally, it outlines both technical and non-technical requirements for new interns.