The document summarizes a study conducted on the retail distribution process of Britannia, an Indian FMCG company founded in 1892 that produces biscuits, dairy products, and other goods. The objectives of the study were to collect data on retail outlets, understand problems faced by outlets, and enhance the distribution process. Primary data was collected through questionnaires from 55 respondents using convenience sampling. The analysis found negligenices in salesman not approaching all outlets, most outlets agreed to register with Britannia, and biscuits, lassi, and cheese were in high demand. Limitations included survey issues and regional purchase patterns. Recommendations include weekly salesman meetings, incentive schemes, and providing salesmen with PDAs.