Discover the Power of Word Choice

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This webinar will discuss word choice in business and daily life. It will cover how words account for only 7% of communication but can have significant consequences. Certain words are more emotionally charged and may unintentionally offend or confuse people. The webinar will suggest replacing negatively charged words like "but", "why", "should", and "try" to reduce miscommunication. Contact information is provided for the presenter and upcoming webinar events.

Health & Medicine Education

T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y

Discover The Power of Word
Choice in Your Daily Life
with Business & Life Coach
Sonia Byrne, CHRP
Thursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT

Three options for audio:
1. Earphones
2. Computer speakers
3. Toll-Free: 1-877-669-3239 Event #: 665 380 162 Password: 1234

WebEx Support Line:1-866-863-3910

In Business………Your Word Choice MATTERS!

• Words account for only 7% of the total
communication puzzle
• Ineffective or poor word choice has significant
consequences in your business (and personal)
relationships.
• Some words are just more emotionally and
psychologically charged for people

The Communication Puzzle

Body Words
Language

Tone

Have you ever felt that your
business message did not
“land” as you intended?

Here are some reasons why this may happen...

Psychological Reactions

• Some messages unintentionally create an
emotional reaction for people

• Offended
• Confused
• Angry
• Judged

Psychological Reactions

• Body Language
• Facial Expressions
• Pitch or Volume of Voice
• Tone/Inflection
• Spatial Distance

The Four Most Negatively “Charged” Words

Consider the impact of these words in your Daily
Business Communication:

But
Why
Should
Try

The “Replacements”

• But = And...

• Why = What’s important? or How?

• Should = If I/you wanted to I/you could...

• Try = I will...

3 Ways to Reduce Miscommunication
1. Reduce Confusion & Misunderstanding
• Recap conversations and meetings

2. Deflate Conflict Situations
• Ask Questions

3. Practice the 180 Degree Approach
• You be the Audience

Contact Information

Sonia Byrne
Business & Life Coach
Love What YOU Do! Career Coaching
coach@soniabyrne.com
416-728-1177

Jay Rosales
Drake International
jrosales@na.drakeintl.com
416-216-1070

Upcoming Events

February 9th, 2012, 12:00 pm EST to 12:30 pm EST

Make Better Hiring Decisions by
Considering Personality
>> Presented by Laura Plant, Manager, Talent
Management Solutions, Drake International

Register at http://drake-webinars.com

Thank You

Drake International:
Web: www.drakeintl.com
Webinars: www.drake-webinars.com
Blog: www.drakepulse.com
Facebook Page: /drakeinternational
Twitter: @drakeintl

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Discover the Power of Word Choice

1. T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y Discover The Power of Word Choice in Your Daily Life with Business & Life Coach Sonia Byrne, CHRP Thursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT Three options for audio: 1. Earphones 2. Computer speakers 3. Toll-Free: 1-877-669-3239 Event #: 665 380 162 Password: 1234 WebEx Support Line:1-866-863-3910

2. In Business………Your Word Choice MATTERS! • Words account for only 7% of the total communication puzzle • Ineffective or poor word choice has significant consequences in your business (and personal) relationships. • Some words are just more emotionally and psychologically charged for people

3. The Communication Puzzle Body Words Language Tone

4. Have you ever felt that your business message did not “land” as you intended? Here are some reasons why this may happen...

5. Psychological Reactions • Some messages unintentionally create an emotional reaction for people • Offended • Confused • Angry • Judged

6. Psychological Reactions • Body Language • Facial Expressions • Pitch or Volume of Voice • Tone/Inflection • Spatial Distance

7. The Four Most Negatively “Charged” Words Consider the impact of these words in your Daily Business Communication: But Why Should Try

8. The “Replacements” • But = And... • Why = What’s important? or How? • Should = If I/you wanted to I/you could... • Try = I will...

9. 3 Ways to Reduce Miscommunication 1. Reduce Confusion & Misunderstanding • Recap conversations and meetings 2. Deflate Conflict Situations • Ask Questions 3. Practice the 180 Degree Approach • You be the Audience

10. Contact Information Sonia Byrne Business & Life Coach Love What YOU Do! Career Coaching coach@soniabyrne.com 416-728-1177 Jay Rosales Drake International jrosales@na.drakeintl.com 416-216-1070

11. Upcoming Events February 9th, 2012, 12:00 pm EST to 12:30 pm EST Make Better Hiring Decisions by Considering Personality >> Presented by Laura Plant, Manager, Talent Management Solutions, Drake International Register at http://drake-webinars.com

12. Exclusive Offer

13. Thank You Drake International: Web: www.drakeintl.com Webinars: www.drake-webinars.com Blog: www.drakepulse.com Facebook Page: /drakeinternational Twitter: @drakeintl

Discover the Power of Word Choice

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