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Capgemini RAIN Session 2:

                    „Integrating the analogue and digital world:
                    customer focused innovation”
                    Oliver Kempkens & Monika Plum
                    FRANCOTYP-POSTALIA




                                                               fp-francotyp.com
F00.10 - Rev. 3.0
ACTUAL TRENDS & DRIVERS

                                              fp-francotyp.com
F00.10 - Rev. 3.0
BROADBAND PENETRATION & DATA
                      Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
NEW COMMUNICATION CHANNELS (P2P)
                      Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
MOBILE COMMUNICATION
                       Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
SOCIAL MEDIA
               Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
EU DATA PROTECTION DIRECTIVE
                       Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
EU-SERVICE DIRECTIVE
                       Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
E-GOVERNMENT INITIATIVES
                             Capgemini RAIN Session POSTEXPO 2012
                           Capgemini RAIN Session POSTEXPO 2012     fp-francotyp.com
NEO ECOLOGY
                Capgemini RAIN Session POSTEXPO 2012
              Capgemini RAIN Session POSTEXPO 2012     fp-francotyp.com
SILVER SOCIETY
                   Capgemini RAIN Session POSTEXPO 2012
                 Capgemini RAIN Session POSTEXPO 2012     fp-francotyp.com
DIGITAL CHARACTERS
                     Capgemini RAIN Session POSTEXPO 2012
                       Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
INDIVIDUALIZATION
                    Capgemini RAIN Session POSTEXPO 2012
                      Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
CUSTOMIZATION
                  Capgemini RAIN Session POSTEXPO 2012
                Capgemini RAIN Session POSTEXPO 2012     fp-francotyp.com
PULL VS PUSH
               Capgemini RAIN Session POSTEXPO 2012
                 Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
USAGE VS OWNERSHIP
                     Capgemini RAIN Session POSTEXPO 2012
                       Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
Broadband Penetration
                                                               EU-Data Protection Directive
   New Communication Channels
                                                                              EU-Service Directive
 Mobile Communication                                                             E-Government initiatives
                                                                                  (e.g. De-Mail Law Germany)
  Social Media
                                                                                       Green Initiatives




                                                                                     Individualisation
         Ageing
                                                                                  Pull instead of push
          „Digital Characters“
                                                                          „Usage“ instead of „Ownership“


OVERVIEW
                                 Capgemini RAIN Session POSTEXPO 2012
                                   Capgemini RAIN Session POSTEXPO 2012                      fp-francotyp.com
FUTURE TRENDS?

                                     fp-francotyp.com
F00.10 - Rev. 3.0
SUBSTITUTION & (E-) INTEGRATION
                         Capgemini RAIN Session POSTEXPO 2012
                           Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
URBANISATION & CONNECTIVITY
                       Capgemini RAIN Session POSTEXPO 2012
                         Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
GLOBALIZATION / NEW WORK
                       Capgemini RAIN Session POSTEXPO 2012
                         Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
FEMALE SHIFT
               Capgemini RAIN Session POSTEXPO 2012
                 Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
CUSTOMERS

                                fp-francotyp.com
F00.10 - Rev. 3.0
41%

      fp-francotyp.com
41%   20%

            fp-francotyp.com
41%   20%   39%

            fp-francotyp.com
Digital
   Immigrants                              Consumers prefering prefering paper invoices in %**
                                               Percentage of consumers paper invoices
      20%                Digital
                                        Germany                                                                            78
                        Outsiders
                          39%             Austria                                                                     75

                                              UK                                                                  73

                                      Switzerland                                                                71

                                              US                                                            66
      Digital                                       0              20                40               60                   80
      Natives
       41%

                                                        Sources:        DIVSI Milieu Studie 2012
                                                                        Austria Post/IFES 2011; VDBF 2010; EMSA UK 2011;
                                                                        Swiss Post 2011; EMA US 2010




SUMMARY
                Capgemini RAIN Session POSTEXPO 2012
                  Capgemini RAIN Session POSTEXPO 2012                                           fp-francotyp.com
WHAT CAN WE LEARN?

                                         fp-francotyp.com
F00.10 - Rev. 3.0
MESSAGE VOLUME VS DECLINE OF PHYSICAL POST MARKET
                    Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
MULTICHANNEL COMMUNICATION STRATEGY / SOLUTIONS
              Capgemini RAIN Session POSTEXPO 2012 POSTEXPO 2012
                           Capgemini RAIN Session                  fp-francotyp.com
CUSTOMIZATION / INDIVIDUALIZATION / CUSTOMER-
ORIENTATION / RECIPIENT-DRIVEN 2012
                Capgemini RAIN Session POSTEXPO   fp-francotyp.com
Impact on Communication Market
   Change from sender to recipient driven modell
    (pull instead of push modell)
   Decline of physical mail
   Individualisation - customisation
   No single communciation strategy
   Need for multi-channel solutions
                                                          Sources:   DIVSI Milieu Studie 2012
                                                                     Austria Post/IFES 2011; VDBF 2010; EMSA UK 2011;
                                                                     Swiss Post 2011; EMA US 2010




SUMMARY
                      Capgemini RAIN Session POSTEXPO 2012
                        Capgemini RAIN Session POSTEXPO 2012                                 fp-francotyp.com
Postal                                     Customer /
                 incumbent                                      sender




                                        Neopost
                               Pitney Bowes
                                             Frama
                                                  Telefrank




CHANGES IN THE COMPETETIVE ENVIRONMENT
                       Capgemini RAIN Session POSTEXPO 2012
                         Capgemini RAIN Session POSTEXPO 2012              fp-francotyp.com
Franking / Inserting


                                                   Postal                                                                           Customer /
                                                                                                                           Beta Systems
                                                 incumbent                                 WebStamp (CH Post)
                                                                                                   Online Postage
                                                                                                                             Software sender
                                                                          BTA Digital Works                                       Opex         Earth Class Mail
                                                                             (Neopost) SmartStamp (Royal Mail)            Wincor       Inbound mail            IBML
                                       Consolidation / Sorting                              zazzle    StampIt (DPAG)      Nixdorf             Innosource Eastman Kodak
                                                       Elsag Datamat                                                     PostMatic      Ernst Reiner GmbH              Kofax
                                            TrackMyMail                QuickSort          Click-n-ship (USPS)       Duplo        Kern
                                                                                 freesort                             Outbound mail Buhr
Software/Services                       Satori Software                                         Endicia.com                              s Inscerco
                                                                                                                                Grützmacher
                                                                           BriefGenio                                 Hefter
                                      Cendris Stralfors Presort
                                  DuoShare                                                      Stamps.com                     Gunther Böwe Bell & Howell
                                                                          PostCon (TNT)                          Data-Pac
                                     DocumentCodX Software                                             Franking
                                                                                                                                    Hasler                  Océ
                        Harte-Hanks                       Pegasus Gruppe
                                    ManagementPrint And More iab                                                                                                                   Printer manufacturer
                                                                                                    Neopost
                                                                                                  Neopost                          Dym Bixolon Ricoh Seiko Epson
                                                                                                                   Inserting                 Asmarc
                                             Hybrid Mail
                                        RR Donnelley
                                                  Esker
                                                                                      Pitney Bowes
                                                                                   Pitney Bowes
                                                                                                             Frama
                                                                                                                                    o
                                                                                                                                    Rena Systems
                                                                                                                                                    Xerox
                                                                                                                                                        Canon
                                                                                                                                                                  HP
                              Integram Expedited       Printsoft                                           Frama Telefrank            Astro       Samsung Lexmark
                                           eCopy                                                                     Telefrank Videojet Tech.
                                                                                                                                       Zebra       Brother      OKI
                                                          iq letternet
             Business Process
                           Automatic Data Nirva Systems                                                                                Tech.
                                                                                                                                                           PolyIC
                                                                                                                                                                            Accu-Sort Systems
                                                           PrintCom
               Outsourcing   Processing Technologies
                                        QM
                                                             (DPAG)                                                                                         3M
                                                                                                                                                                   Solystic
                                                                                                                                                                                         Technology
                                             Captaris ReadSoft                                                                              Royal Mail
                              IBM         CodX                                                                                           DHL                UPS
                                         Softwar foxray           Cendris                                                            Deutsche Post TNT
                            Emtex           e                    ecom                                                                USPS La Poste     FedEx
                    Niit Smart Serve                                                                                                                                DDD
                                                  Service Point Solutions                                                 Adobe
                                                                                                                    Microsoft                PIN Group
                             Software                              Pitney Bowes
                                                                                                                                                               IBC
                                                        omtool                               Deutsche Post Com
                             Solutions                                Mentana Claimsoft                                                    SAP
                               DST Systems                                                                  DATEV
                                                                                        AuthentiDate     D-Trust
                                                                                                                                                                                 Carriers
                                                                                                                            Oracle
                                   Ikon Office Solutions       De-Mail /                     Regify
                                                                                        Trustweaver TC Trustcenter
                                                                                              Deutsche Telekom
                                                             secure e-mail                 Diebold         Totemo
                                               United Internet Deutsche Post                                                                    Software for
                                                                                                         GNU Privacy Guard
                                                                                   PGP Corporation                                          document creation
                                                                   T-Systems                 PayPal (eBay)     Sage Software
                                                                                       Electronic Signature
                                                                                          / Timestamps




MULTIDIMENSIONAL POSTAL WORLD
                                                                    Capgemini RAIN Session POSTEXPO 2012
                                                                      Capgemini RAIN Session POSTEXPO 2012                                                                     fp-francotyp.com
CHANGING BUSINESS MODEL

                                              fp-francotyp.com
F00.10 - Rev. 3.0
Capgemini RAIN Session POSTEXPO 2012
  Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
Managing Trust

    Capgemini RAIN Session POSTEXPO 2012
      Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
Transforming the trust
aspect into the digital world




          Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
 Digitalisation
                as an opportunity, not as a threat
   Transform core business into the digital world


  „Managing Trust“ is key asset of postal players

     Protecting privacy in the digital world
     Secure communication channels – physical, hybrid, digital
     E-identification services
     Secure payment options
     Developing multichannel-platforms




SUMMARY
                                  Capgemini RAIN Session POSTEXPO 2012
                                    Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
INNOVATION AS A CORE ASSET

                                                 fp-francotyp.com
F00.10 - Rev. 3.0
PAST UNDERSTANDING OF INNOVATION
              Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                   Capgemini RAIN                          fp-francotyp.com
mainly tech driven




PAST UNDERSTANDING OF INNOVATION
              Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                   Capgemini RAIN                          fp-francotyp.com
mainly tech driven
    often not market-oriented




PAST UNDERSTANDING OF INNOVATION
              Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                   Capgemini RAIN                          fp-francotyp.com
mainly tech driven
    often not market-oriented
      neither user-oriented



PAST UNDERSTANDING OF INNOVATION
              Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                   Capgemini RAIN                          fp-francotyp.com
mainly tech driven
    often not market-oriented
      neither user-oriented
    often only enhancements


PAST UNDERSTANDING OF INNOVATION
              Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                   Capgemini RAIN                          fp-francotyp.com
mainly tech driven
    often not market-oriented
      neither user-oriented
    often only enhancements
         mostly in-house
PAST UNDERSTANDING OF INNOVATION
              Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                   Capgemini RAIN                          fp-francotyp.com
NEW UNDERSTANDING OF INNOVATION (I)
               Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                    Capgemini RAIN                          fp-francotyp.com
NEW UNDERSTANDING OF INNOVATION (II)
               Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012
                                    Capgemini RAIN                          fp-francotyp.com
THE MULTICHANNEL APPROACH

                                            fp-francotyp.com
F00.10 - Rev. 3.0
Sender                                                                            Recipient



                                        Consolidation
                                                          Physical
                                                                             Delivery
                                                                             Service      
      Public authority                                                                   Public authority
                         PostBase



                          Computer
                                                            Hybrid
                                                                             Delivery
                                                                             Service
                                                                                           Company
         Company                         Consolidation



                                                                                            
          Citizen                                                                            Citizen
                                                          Fully Electronic




MAIL COMMUNICATION 2.0
 50                                 Capgemini RAIN Session POSTEXPO 2012
                                      Capgemini RAIN Session POSTEXPO 2012                  fp-francotyp.com
INTEGRATING THE ANALOGUE AND
                    DIGITAL POSTAL WORLD
                                             fp-francotyp.com
F00.10 - Rev. 3.0
THE FUTURE WAY OF MAIL COMMUNICATION
                    Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
 Single access point for all mail communication needs: physical, hybrid
        and digital / secure electronic mail
       FP Portal allows customers to individually manage their mail
        communication tailored to their needs
       Multi-channel option keeps mail comunication revenues in the postal
        stream instead of divertign it totally to the digital world
FP POSTBASE
SUMMARY
 53                              Capgemini RAIN Session POSTEXPO 2012
                                   Capgemini RAIN Session POSTEXPO 2012          fp-francotyp.com
THE FUTURE
FURTHER WAY OF MAIL COMMUNICATION
SUMMARYGROWTH OPPORTUNITY
             Capgemini RAIN Session POSTEXPO 2012
                            Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
Banks
                      E-Health                        Customer benefits
                                 SOHO
          Insurance                                       Cost savings up to 80% per letter
                                                          Communication process without
                                                           media disruption
       SME                              Consumers
                                                          Workflow integration
          Industry                 E-Justice              Higher convenience
                      Public Authorities




                                                                           De-Mail market expectations
                                                                           in bn.                          5,5 bn items
                                                                           items                              ~ 1,8 bn. €

  Strategy:                                    The Future Digital Letter     5


   Sales acitivities have been started                                      4

                                                                             3
   Main focus on Small- and Mid Cap
    Companies and Public Authorities                                         2


   Further approach: Cooperations                                           1         550 Mill items
                                                                                       ~ 180 Mill. €




DE-MAIL FACT SHEET
 55                                     Capgemini RAIN Session POSTEXPO 2012
                                          Capgemini RAIN Session POSTEXPO 2012                          fp-francotyp.com
SOCIAL MEDIA
               Capgemini RAIN Session POSTEXPO 2012
                 Capgemini RAIN Session POSTEXPO 2012   fp-francotyp.com
Oliver Kempkens                                          Dr. Monika Plum
  Head of Innovation & eBusiness                           Head of Business Development & Public Affairs

  Tel: +49 3303 525 326                                    Tel: +49 3303 525 973
  E-mail:     o.kempkens@francotyp.com                     E-mail:     m.plum@francotyp.com




                                                           Francotyp-Postalia
                                                           www.fp-francotyp.com

                                                           Address:         Triftweg 21-26
                                                                            16547 Birkenwerder
                                                                            Germany


CONTACT
                                   Capgemini RAIN Session POSTEXPO 2012
                                     Capgemini RAIN Session POSTEXPO 2012                        fp-francotyp.com

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PostExpo: Integrating the Analogue and Digital World: Customer-oriented Innovation

  • 1. Capgemini RAIN Session 2: „Integrating the analogue and digital world: customer focused innovation” Oliver Kempkens & Monika Plum FRANCOTYP-POSTALIA fp-francotyp.com F00.10 - Rev. 3.0
  • 2. ACTUAL TRENDS & DRIVERS fp-francotyp.com F00.10 - Rev. 3.0
  • 3. BROADBAND PENETRATION & DATA Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 4. NEW COMMUNICATION CHANNELS (P2P) Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 5. MOBILE COMMUNICATION Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 6. SOCIAL MEDIA Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 7. EU DATA PROTECTION DIRECTIVE Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 8. EU-SERVICE DIRECTIVE Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 9. E-GOVERNMENT INITIATIVES Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 10. NEO ECOLOGY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 11. SILVER SOCIETY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 12. DIGITAL CHARACTERS Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 13. INDIVIDUALIZATION Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 14. CUSTOMIZATION Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 15. PULL VS PUSH Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 16. USAGE VS OWNERSHIP Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 17. Broadband Penetration EU-Data Protection Directive New Communication Channels EU-Service Directive Mobile Communication E-Government initiatives (e.g. De-Mail Law Germany) Social Media Green Initiatives Individualisation Ageing Pull instead of push „Digital Characters“ „Usage“ instead of „Ownership“ OVERVIEW Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 18. FUTURE TRENDS? fp-francotyp.com F00.10 - Rev. 3.0
  • 19. SUBSTITUTION & (E-) INTEGRATION Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 20. URBANISATION & CONNECTIVITY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 21. GLOBALIZATION / NEW WORK Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 22. FEMALE SHIFT Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 23. CUSTOMERS fp-francotyp.com F00.10 - Rev. 3.0
  • 24. 41% fp-francotyp.com
  • 25. 41% 20% fp-francotyp.com
  • 26. 41% 20% 39% fp-francotyp.com
  • 27. Digital Immigrants Consumers prefering prefering paper invoices in %** Percentage of consumers paper invoices 20% Digital Germany 78 Outsiders 39% Austria 75 UK 73 Switzerland 71 US 66 Digital 0 20 40 60 80 Natives 41% Sources: DIVSI Milieu Studie 2012 Austria Post/IFES 2011; VDBF 2010; EMSA UK 2011; Swiss Post 2011; EMA US 2010 SUMMARY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 28. WHAT CAN WE LEARN? fp-francotyp.com F00.10 - Rev. 3.0
  • 29. MESSAGE VOLUME VS DECLINE OF PHYSICAL POST MARKET Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 30. MULTICHANNEL COMMUNICATION STRATEGY / SOLUTIONS Capgemini RAIN Session POSTEXPO 2012 POSTEXPO 2012 Capgemini RAIN Session fp-francotyp.com
  • 31. CUSTOMIZATION / INDIVIDUALIZATION / CUSTOMER- ORIENTATION / RECIPIENT-DRIVEN 2012 Capgemini RAIN Session POSTEXPO fp-francotyp.com
  • 32. Impact on Communication Market  Change from sender to recipient driven modell (pull instead of push modell)  Decline of physical mail  Individualisation - customisation  No single communciation strategy  Need for multi-channel solutions Sources: DIVSI Milieu Studie 2012 Austria Post/IFES 2011; VDBF 2010; EMSA UK 2011; Swiss Post 2011; EMA US 2010 SUMMARY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 33. Postal Customer / incumbent sender Neopost Pitney Bowes Frama Telefrank CHANGES IN THE COMPETETIVE ENVIRONMENT Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 34. Franking / Inserting Postal Customer / Beta Systems incumbent WebStamp (CH Post) Online Postage Software sender BTA Digital Works Opex Earth Class Mail (Neopost) SmartStamp (Royal Mail) Wincor Inbound mail IBML Consolidation / Sorting zazzle StampIt (DPAG) Nixdorf Innosource Eastman Kodak Elsag Datamat PostMatic Ernst Reiner GmbH Kofax TrackMyMail QuickSort Click-n-ship (USPS) Duplo Kern freesort Outbound mail Buhr Software/Services Satori Software Endicia.com s Inscerco Grützmacher BriefGenio Hefter Cendris Stralfors Presort DuoShare Stamps.com Gunther Böwe Bell & Howell PostCon (TNT) Data-Pac DocumentCodX Software Franking Hasler Océ Harte-Hanks Pegasus Gruppe ManagementPrint And More iab Printer manufacturer Neopost Neopost Dym Bixolon Ricoh Seiko Epson Inserting Asmarc Hybrid Mail RR Donnelley Esker Pitney Bowes Pitney Bowes Frama o Rena Systems Xerox Canon HP Integram Expedited Printsoft Frama Telefrank Astro Samsung Lexmark eCopy Telefrank Videojet Tech. Zebra Brother OKI iq letternet Business Process Automatic Data Nirva Systems Tech. PolyIC Accu-Sort Systems PrintCom Outsourcing Processing Technologies QM (DPAG) 3M Solystic Technology Captaris ReadSoft Royal Mail IBM CodX DHL UPS Softwar foxray Cendris Deutsche Post TNT Emtex e ecom USPS La Poste FedEx Niit Smart Serve DDD Service Point Solutions Adobe Microsoft PIN Group Software Pitney Bowes IBC omtool Deutsche Post Com Solutions Mentana Claimsoft SAP DST Systems DATEV AuthentiDate D-Trust Carriers Oracle Ikon Office Solutions De-Mail / Regify Trustweaver TC Trustcenter Deutsche Telekom secure e-mail Diebold Totemo United Internet Deutsche Post Software for GNU Privacy Guard PGP Corporation document creation T-Systems PayPal (eBay) Sage Software Electronic Signature / Timestamps MULTIDIMENSIONAL POSTAL WORLD Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 35. CHANGING BUSINESS MODEL fp-francotyp.com F00.10 - Rev. 3.0
  • 36. Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 37. Managing Trust Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 38. Transforming the trust aspect into the digital world Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 39.  Digitalisation as an opportunity, not as a threat  Transform core business into the digital world „Managing Trust“ is key asset of postal players  Protecting privacy in the digital world  Secure communication channels – physical, hybrid, digital  E-identification services  Secure payment options  Developing multichannel-platforms SUMMARY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 40. INNOVATION AS A CORE ASSET fp-francotyp.com F00.10 - Rev. 3.0
  • 41. PAST UNDERSTANDING OF INNOVATION Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 42. mainly tech driven PAST UNDERSTANDING OF INNOVATION Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 43. mainly tech driven often not market-oriented PAST UNDERSTANDING OF INNOVATION Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 44. mainly tech driven often not market-oriented neither user-oriented PAST UNDERSTANDING OF INNOVATION Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 45. mainly tech driven often not market-oriented neither user-oriented often only enhancements PAST UNDERSTANDING OF INNOVATION Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 46. mainly tech driven often not market-oriented neither user-oriented often only enhancements mostly in-house PAST UNDERSTANDING OF INNOVATION Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 47. NEW UNDERSTANDING OF INNOVATION (I) Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 48. NEW UNDERSTANDING OF INNOVATION (II) Capgemini RAIN Session POSTEXPO 2012 Session POSTEXPO 2012 Capgemini RAIN fp-francotyp.com
  • 49. THE MULTICHANNEL APPROACH fp-francotyp.com F00.10 - Rev. 3.0
  • 50. Sender Recipient  Consolidation Physical Delivery Service  Public authority Public authority PostBase  Computer Hybrid Delivery Service Company Company Consolidation   Citizen Citizen Fully Electronic MAIL COMMUNICATION 2.0 50 Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 51. INTEGRATING THE ANALOGUE AND DIGITAL POSTAL WORLD fp-francotyp.com F00.10 - Rev. 3.0
  • 52. THE FUTURE WAY OF MAIL COMMUNICATION Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 53.  Single access point for all mail communication needs: physical, hybrid and digital / secure electronic mail  FP Portal allows customers to individually manage their mail communication tailored to their needs  Multi-channel option keeps mail comunication revenues in the postal stream instead of divertign it totally to the digital world FP POSTBASE SUMMARY 53 Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 54. THE FUTURE FURTHER WAY OF MAIL COMMUNICATION SUMMARYGROWTH OPPORTUNITY Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 55. Banks E-Health Customer benefits SOHO Insurance  Cost savings up to 80% per letter  Communication process without media disruption SME Consumers  Workflow integration Industry E-Justice  Higher convenience Public Authorities De-Mail market expectations in bn. 5,5 bn items items ~ 1,8 bn. € Strategy: The Future Digital Letter 5  Sales acitivities have been started 4 3  Main focus on Small- and Mid Cap Companies and Public Authorities 2  Further approach: Cooperations 1 550 Mill items ~ 180 Mill. € DE-MAIL FACT SHEET 55 Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 56. SOCIAL MEDIA Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com
  • 57. Oliver Kempkens Dr. Monika Plum Head of Innovation & eBusiness Head of Business Development & Public Affairs Tel: +49 3303 525 326 Tel: +49 3303 525 973 E-mail: o.kempkens@francotyp.com E-mail: m.plum@francotyp.com Francotyp-Postalia www.fp-francotyp.com Address: Triftweg 21-26 16547 Birkenwerder Germany CONTACT Capgemini RAIN Session POSTEXPO 2012 Capgemini RAIN Session POSTEXPO 2012 fp-francotyp.com