SlideShare a Scribd company logo
Andy Corbett
https://twitter.com/andyc1971
https://uk.linkedin.com/in/andyc1971
https://www.facebook.com/remarkablec1971
www.sunderland.gov.uk
Sunderland City Council’s corporate website.
Dynamic
• By 2013, 40% of
visitors were using a
mobile device to
access the site
• This increased rapidly
over the following year
or so
• Customers able to
access hundreds of
council services while
out and about
Structured for users
• Residents' area structured on the
council’s thematic customer service
groups:
• City and neighbourhood
• Home and money
• Health and wellbeing
• Life, family and learning
• Business services
• Plus ‘News where you live’ and extras
Things to see and do
• Original home for the ‘See it Do it
Sunderland’ brand
• Most of the content was migrated to an
external website but links redirect from
the original landing page to preserve
authority and optimise the content for
search engines
Elections and referendums
• Local government elections
• Parliamentary (general) elections
• Police and Crime Commissioner
• By-elections
• EU and voting referendums
• ‘Hat trick of hat tricks’
• First city to declare all three of its parliamentary constituency results for three consecutive
general elections
Content, social sharing and reach
• Managed web content in preparation for annual elections (and by-elections)
• Encouraged residents to register to vote and to use their vote
• Posted individual constituency and ward results to the council’s website and amplified
through social media
• Live coverage of ballot boxes arriving and general election results via Periscope
• 2015 general and local election coverage reached 2.2 million people and spread to
additional 1.7 million via retweets and shares
2015 local and general elections
• 7.6% - 95 shared "sunderland"
• 7.6% - 95 shared "rt @eamonnholmes"
• 5.1% - 64 shared "uk"
• 4.7% - 59 shared "position ready"
• 4.7% - 59 shared "results @sunderlanduk"
• 4.7% - 59 shared "first -maybe"
Sunderland International
Airshow
The largest free event of its kind in Northern Europe.
Complete end-to-end content management:posted
optimised content to website, distributed and amplified
through social media, to engage and delight customers.
#SunAirshow
• Used same hashtag across all social media networks to maximise impact
• Collaboration with communications colleagues, worldwide media agencies, display teams,
event organisers and emergency services to share clear messages (including emergency
messages when needed) with a large digital audience
• #SunAirshow reached 6.3 million people and spread to an additional 7.4 million in the
two weeks around the 2015 airshow.
www.facebook.com/SunderlandInternationalAirshow
• Increased Facebook
audience from zero to
8,000 in three
airshows
• Further increased to
over 9,600 by end of
2016 airshow
• Favourable reviews:
4.6/5*
All together Sunderland
All together Sunderland is an umbrella brand created by
Sunderland City Council.Its ultimate aim is to encourage
and motivate people to help and supportthemselves and
their communities.
Omni-channel strategy
• Leaflets and booklets available from community venues
• Pull-out specials in local newspaper
• Campaign partners telling the same story through their
individual social media channels
• Directing customers to All together Sunderland website
for further information - providing consistent
information,advice and guidance to customers in
matching branding
New Wear Crossing
The first new bridge across the River Wear in over 40
years.
New Wear Crossing
• Joint construction venture between
companies from Ireland (Farrans) and
Belgium (Victor Buyck)
• Design team led by BuroHappold
Engineering and Roughan & O'Donovan
• PR by DTW in Guisborough
Worked with multiple international companies to manage the content on the website and
social media channels:
Sunderland Care and Support
Sunderland Care and Support is a local authority trading
company established by Sunderland City Council.
It is responsible for delivering a range of social care,
health and support services to residents across the city
of Sunderland and throughout the region.
Sunderland Children’s Centres
Sunderland Children runs activities and services at
venues across Sunderland.
The centres and venues are exciting places for children
to enjoy with their parents and carers... right from birth
until they reach the age of five (or older for children with
disabilities or other special needs).
Sunderland Children
• Managed content for thousands of activities and services - updated every term, with
additional activities during school holidays
• Posted information about those activities and services to the Sunderland Children
Facebook page,shared through other pages and social media channels,and dealt with
enquiries
• Migrated the website from external host to internal
World Economic Forum
April 2016
https://www.weforum.org/
agenda/2016/04/6-ways-
social-media-is-changing-
the-world
Unique, targeted content
• Attract - Convert - Close - Delight
• Know your audience
• Long-tail keywords
• Tailored to the audience
• Calls to action
• Remarkable content
MAKE it Sunderland
Sunderland City Council’s inward investment brand.
MAKEitSunderland.com
• Design-led
• Intended for an international audience
• News,success stories and case studies
• Support available for businesses wishing to relocate to Sunderland
• Reasons to relocate to Sunderland
• Not dynamic at request of client who didn't understand who their users were or what
they would want from the site (and refused all advice)

More Related Content

Similar to Portfolio-AndyCorbett

Bike Week 2014 Presentation
Bike Week 2014 PresentationBike Week 2014 Presentation
Bike Week 2014 Presentation
Cycling Scotland
 
Castlepoint Shopping Park
Castlepoint Shopping ParkCastlepoint Shopping Park
Castlepoint Shopping Park
The Digital Hub - Bournemouth University
 
Natt+ workshop presentation nm jc dlb cn
Natt+ workshop presentation nm jc dlb cnNatt+ workshop presentation nm jc dlb cn
Natt+ workshop presentation nm jc dlb cn
Juliecolman
 
H & A Marketing and PR at OMiG March Meet Up
H & A Marketing and PR at OMiG March Meet Up H & A Marketing and PR at OMiG March Meet Up
H & A Marketing and PR at OMiG March Meet Up
Online Marketing in Galway
 
Connect Portfolio 2016
Connect Portfolio 2016Connect Portfolio 2016
Connect Portfolio 2016
David Hughes
 
Marketing Birmingham - Telling the city’s story event, 11/4/13
Marketing Birmingham - Telling the city’s story event, 11/4/13Marketing Birmingham - Telling the city’s story event, 11/4/13
Marketing Birmingham - Telling the city’s story event, 11/4/13
West Midlands Growth Company
 
Digital Future of Public Servces
Digital Future of Public Servces Digital Future of Public Servces
Digital Future of Public Servces
StaffordshireCC
 
Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)
Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)
Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)
Online Marketing in Galway
 
North Shore Fathers day advertising opportunities
North Shore Fathers day advertising opportunitiesNorth Shore Fathers day advertising opportunities
North Shore Fathers day advertising opportunities
Linku2 North Shore
 
Landmark_Newsletter
Landmark_NewsletterLandmark_Newsletter
Landmark_Newsletterkeithhayden
 
Catergory 5 cool blue brand communications
Catergory 5   cool blue brand communicationsCatergory 5   cool blue brand communications
Catergory 5 cool blue brand communicationsnikoletakiii
 
Welcome to the city.vi
Welcome to the city.viWelcome to the city.vi
Welcome to the city.vi
Ankur Sachdeva
 
[Cruise Marketing] Targeting Cruise Audiences on Social Media
[Cruise Marketing] Targeting Cruise Audiences on Social Media[Cruise Marketing] Targeting Cruise Audiences on Social Media
[Cruise Marketing] Targeting Cruise Audiences on Social Media
Digital Visitor
 
CIPR South West Conference 2014 Speaker Presentation Slides
CIPR South West Conference 2014 Speaker Presentation Slides CIPR South West Conference 2014 Speaker Presentation Slides
CIPR South West Conference 2014 Speaker Presentation Slides
CIPR South West
 
"My first year in newspapers"
"My first year in newspapers""My first year in newspapers"
"My first year in newspapers"
Newsworks
 
2016 Voice Agency
2016 Voice Agency2016 Voice Agency
2016 Voice Agency
Jérôme Coppée
 
Mastering Measurement in PR Communications
Mastering Measurement in PR CommunicationsMastering Measurement in PR Communications
Mastering Measurement in PR Communications
Mynewsdesk
 
GoOn: Better broadband improving lives
GoOn: Better broadband improving livesGoOn: Better broadband improving lives
GoOn: Better broadband improving lives
Children England
 

Similar to Portfolio-AndyCorbett (20)

Bike Week 2014 Presentation
Bike Week 2014 PresentationBike Week 2014 Presentation
Bike Week 2014 Presentation
 
Castlepoint Shopping Park
Castlepoint Shopping ParkCastlepoint Shopping Park
Castlepoint Shopping Park
 
Natt+ workshop presentation nm jc dlb cn
Natt+ workshop presentation nm jc dlb cnNatt+ workshop presentation nm jc dlb cn
Natt+ workshop presentation nm jc dlb cn
 
H & A Marketing and PR at OMiG March Meet Up
H & A Marketing and PR at OMiG March Meet Up H & A Marketing and PR at OMiG March Meet Up
H & A Marketing and PR at OMiG March Meet Up
 
Connect Portfolio 2016
Connect Portfolio 2016Connect Portfolio 2016
Connect Portfolio 2016
 
Study in denmark case study (public)
Study in denmark  case study (public)Study in denmark  case study (public)
Study in denmark case study (public)
 
Marketing Birmingham - Telling the city’s story event, 11/4/13
Marketing Birmingham - Telling the city’s story event, 11/4/13Marketing Birmingham - Telling the city’s story event, 11/4/13
Marketing Birmingham - Telling the city’s story event, 11/4/13
 
Digital Future of Public Servces
Digital Future of Public Servces Digital Future of Public Servces
Digital Future of Public Servces
 
Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)
Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)
Failte Ireland - Digital Strategy By Orla Carroll (Head of Digital)
 
Zaconey PPT 1
Zaconey PPT  1Zaconey PPT  1
Zaconey PPT 1
 
North Shore Fathers day advertising opportunities
North Shore Fathers day advertising opportunitiesNorth Shore Fathers day advertising opportunities
North Shore Fathers day advertising opportunities
 
Landmark_Newsletter
Landmark_NewsletterLandmark_Newsletter
Landmark_Newsletter
 
Catergory 5 cool blue brand communications
Catergory 5   cool blue brand communicationsCatergory 5   cool blue brand communications
Catergory 5 cool blue brand communications
 
Welcome to the city.vi
Welcome to the city.viWelcome to the city.vi
Welcome to the city.vi
 
[Cruise Marketing] Targeting Cruise Audiences on Social Media
[Cruise Marketing] Targeting Cruise Audiences on Social Media[Cruise Marketing] Targeting Cruise Audiences on Social Media
[Cruise Marketing] Targeting Cruise Audiences on Social Media
 
CIPR South West Conference 2014 Speaker Presentation Slides
CIPR South West Conference 2014 Speaker Presentation Slides CIPR South West Conference 2014 Speaker Presentation Slides
CIPR South West Conference 2014 Speaker Presentation Slides
 
"My first year in newspapers"
"My first year in newspapers""My first year in newspapers"
"My first year in newspapers"
 
2016 Voice Agency
2016 Voice Agency2016 Voice Agency
2016 Voice Agency
 
Mastering Measurement in PR Communications
Mastering Measurement in PR CommunicationsMastering Measurement in PR Communications
Mastering Measurement in PR Communications
 
GoOn: Better broadband improving lives
GoOn: Better broadband improving livesGoOn: Better broadband improving lives
GoOn: Better broadband improving lives
 

Portfolio-AndyCorbett

  • 3. Dynamic • By 2013, 40% of visitors were using a mobile device to access the site • This increased rapidly over the following year or so • Customers able to access hundreds of council services while out and about
  • 4. Structured for users • Residents' area structured on the council’s thematic customer service groups: • City and neighbourhood • Home and money • Health and wellbeing • Life, family and learning • Business services • Plus ‘News where you live’ and extras
  • 5. Things to see and do • Original home for the ‘See it Do it Sunderland’ brand • Most of the content was migrated to an external website but links redirect from the original landing page to preserve authority and optimise the content for search engines
  • 6. Elections and referendums • Local government elections • Parliamentary (general) elections • Police and Crime Commissioner • By-elections • EU and voting referendums • ‘Hat trick of hat tricks’ • First city to declare all three of its parliamentary constituency results for three consecutive general elections
  • 7. Content, social sharing and reach • Managed web content in preparation for annual elections (and by-elections) • Encouraged residents to register to vote and to use their vote • Posted individual constituency and ward results to the council’s website and amplified through social media • Live coverage of ballot boxes arriving and general election results via Periscope • 2015 general and local election coverage reached 2.2 million people and spread to additional 1.7 million via retweets and shares
  • 8. 2015 local and general elections • 7.6% - 95 shared "sunderland" • 7.6% - 95 shared "rt @eamonnholmes" • 5.1% - 64 shared "uk" • 4.7% - 59 shared "position ready" • 4.7% - 59 shared "results @sunderlanduk" • 4.7% - 59 shared "first -maybe"
  • 9. Sunderland International Airshow The largest free event of its kind in Northern Europe. Complete end-to-end content management:posted optimised content to website, distributed and amplified through social media, to engage and delight customers.
  • 10. #SunAirshow • Used same hashtag across all social media networks to maximise impact • Collaboration with communications colleagues, worldwide media agencies, display teams, event organisers and emergency services to share clear messages (including emergency messages when needed) with a large digital audience • #SunAirshow reached 6.3 million people and spread to an additional 7.4 million in the two weeks around the 2015 airshow.
  • 11. www.facebook.com/SunderlandInternationalAirshow • Increased Facebook audience from zero to 8,000 in three airshows • Further increased to over 9,600 by end of 2016 airshow • Favourable reviews: 4.6/5*
  • 12. All together Sunderland All together Sunderland is an umbrella brand created by Sunderland City Council.Its ultimate aim is to encourage and motivate people to help and supportthemselves and their communities.
  • 13. Omni-channel strategy • Leaflets and booklets available from community venues • Pull-out specials in local newspaper • Campaign partners telling the same story through their individual social media channels • Directing customers to All together Sunderland website for further information - providing consistent information,advice and guidance to customers in matching branding
  • 14. New Wear Crossing The first new bridge across the River Wear in over 40 years.
  • 15. New Wear Crossing • Joint construction venture between companies from Ireland (Farrans) and Belgium (Victor Buyck) • Design team led by BuroHappold Engineering and Roughan & O'Donovan • PR by DTW in Guisborough Worked with multiple international companies to manage the content on the website and social media channels:
  • 16. Sunderland Care and Support Sunderland Care and Support is a local authority trading company established by Sunderland City Council. It is responsible for delivering a range of social care, health and support services to residents across the city of Sunderland and throughout the region.
  • 17. Sunderland Children’s Centres Sunderland Children runs activities and services at venues across Sunderland. The centres and venues are exciting places for children to enjoy with their parents and carers... right from birth until they reach the age of five (or older for children with disabilities or other special needs).
  • 18. Sunderland Children • Managed content for thousands of activities and services - updated every term, with additional activities during school holidays • Posted information about those activities and services to the Sunderland Children Facebook page,shared through other pages and social media channels,and dealt with enquiries • Migrated the website from external host to internal
  • 19. World Economic Forum April 2016 https://www.weforum.org/ agenda/2016/04/6-ways- social-media-is-changing- the-world
  • 20. Unique, targeted content • Attract - Convert - Close - Delight • Know your audience • Long-tail keywords • Tailored to the audience • Calls to action • Remarkable content
  • 21. MAKE it Sunderland Sunderland City Council’s inward investment brand.
  • 22. MAKEitSunderland.com • Design-led • Intended for an international audience • News,success stories and case studies • Support available for businesses wishing to relocate to Sunderland • Reasons to relocate to Sunderland • Not dynamic at request of client who didn't understand who their users were or what they would want from the site (and refused all advice)