This document discusses the PNB bank scam involving billionaire jeweler Nirav Modi. In February 2018, PNB disclosed that Nirav Modi allegedly defrauded the bank of Rs. 11,400 crore using fraudulent guarantees. Other Indian banks like Allahabad Bank and Union Bank of India were also involved through the SWIFT system. The document then provides background on Nirav Modi and analyzes the impact of the scam on customer perceptions of banking services and financial awareness. It outlines the scope and methodology of a study conducted among PNB account holders in Palwal to understand problems faced by customers after the scam.

1. Presented By :-
Arun Rathor
Contect .7027662727,Mail- arun56024@gmail.com, www.asrb2b.com

2. On 14th February 2018, one of India biggest bank
disclosed an amount Rs11,400 crore allegedly by
one of the country’s richest man ,who deals pearls
and diamond .

3.  Other Indian banks, including Allahabad Bank,
Union Bank of India, Axis Bank, using the
international financial communication system,
SWIFT. Two jewelers- Gitanjali Gems ltd. and
Firestar Diamond

4. Nirav Modi
Nirav Modi, the billionaires in the middle of this
controversy , is a luxury diamond jewellery
designer who was ranked #85 in the Forbes list of
India’s billionaires in 2017

5. A contract to perform the discharge the liability of
a third person in case of his default
 Interbank
 High provisioning
 High charge to customer

6. Customers perception towards banking services after
PNB scam.
Awareness level of customers from finance scam.
Existing practices of customers towards the use of use
of banking services.
To analysis the various problems faced by customers,
investor.
To satisfaction level customers towards the financial
services of banks.
To provide suggestions on the basis of the results of the
study.

7. Scope of the study
To collect the data for the study entire staff of
NGFCET, Palwal entire was covered and data
relating to various aspects of the study were
collected from the PNB account holders.

8. RESEARCH METHODLOGY OF THE STUDY
Basic research methodology in this research
and problem oriented method used in the
research area of the refer to the Palwal city .
The sample taken for the study is 30.

9. Primary Data
Secondary Data

10. Primary Data
• Main reason behind the PNB scam.
• PNB bank recover the amount.
• People want to shift of invest their money in another
bank.

11. Secondary Data
•