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Please write a formal summary of the case before proceeding to answer the questions below: 1. How does social media represent a threat to companies who limit their customer support services to traditional channels? 2. When customers have a negative experience with a company, what are the various ways they can use social media to tell others about their experience? 3. Explain why companies can no longer afford to limit their customer service to traditional channels (e.g., call centers). 4. What are some of the frustrations customers encounter when seeking customer service support from a company? You must include at least three other additional outside peer-reviewed sources to help support the claims in the case study. These sources, along with the case study, should be properly cited in APA format. Solution 1.Social media is a threat to companies who limit their customer service support to traditional channels because individuals who are unable or unhappy with the customer service they received can now reach out via Facebook, Twitter, and even YouTube to let others know about their experience.Through the use of solely traditional channels customers actually need to contact the company with a complaint. 2.Through the use of social media, a customer\'s negative experience is shared with hundreds of people as opposed to about ten by just sharing with friends and family.They can now reach out via Facebook, Twitter, blogging and even YouTube to let others, anybody, anywhere in the world to know about their experience. 3. Traditional customer service channels consist of phone (call centers), mail, and in-store support. Today, customers also use e-mail, and a wide range of social channels including Facebook, Twitter, and YouTube. But now in the presence of social media, unhappy customers can potentially share their experience with hundreds of people using a single message on social media. By limiting their services to traditional channels . Companies can\'t correct product errors in a timely manner because of loss or delay in information from customer and will not be able to provide product support services on time which makes it difficult to manage their online reputation . This will decrease customer satisfaction and brand image falters which has direct impact on loss of customers . All this will provide advantage to compititors and will find it difficult to attract new customers. 4. IVR (Interactive Voice Response) or Machine response , Delay in getting connected to the Customer support representative (CSR)or have to stand for a long in queues to get issue addressed, Rude response from CSR and moreover no resolution to the problem are some of the frustation customers encounters while seeking support from company .
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Please respond in detail with an example- Thank you! Financial interme.docx
Please respond in detail with an example, Thank you!
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Solution
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enhancements. But the main point is that ABCP financing shifts a component of financial intermediation away from the traditional location—the bank’s own balance sheet. Similarly,
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Please respond in detail with an example- Thank you! Financial interme.docx
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impaired operations—outcomes that certainly exacerbated the scale and scope of the crisis. Nevertheless, major disruptions occurred among segments of financial intermediationactivity
that had in recent years been growing rapidly and that did not seem to revolve around the activity and operations of banks.
For instance, we have learned that the crisis originated as a run on the liabilities of issuers of asset-backed commercial paper (ABCP), a short-term funding instrument used to finance asset portfolios of long-term maturities (see, for example, Gorton [2008]; Covitz, Liang, and Suarez [2009]; Acharya, Schnabl, and Suarez [forthcoming]; and Kacperczyk and Schnabl [2010]).
In this sense, ABCP issuers (conduits) perform typical financial intermediation functions, but they are not banks. Certainly, in many instances banks were the driving force behind ABCP funding growth, sponsoring conduit activity and providing the needed liquidity and credit
enhancements. But the main point is that ABCP financing shifts a component of financial intermediation away from the traditional location—the bank’s own balance sheet. Similarly,
and concurrently with the ABCP disruptions, financial markets also witnessed a bank-like run on investors that funded their balance sheet through repurchase agreement (repo) transactions, another form of financial intermediation that grew rapidly but did not take place on bank balance sheets
.
Problem 1- Text Editor using files and strings using C++ In this proje.docx
Problem 1. Text Editor using files and strings using C++ In this project, you should write a simple line editor. Keep the entire text on a file, one line in a key Enter. Start the program with entering EDIT file, after which a prompt appears along with the line number. If the letter I is entered with a number n following it, then insert the text to be followed before line n. If I is not followed by a number, then insert the text before the current line. If D is entered with two numbers n and m, one n, or no number following it, then delete lines n through m, line n, or the current line. Do the same with the command L, which stands for listing lines. If A is entered, then append the text to the existing lines. Entry E signifies exit and saving the text in a file. Here is an Example: EDIT testfile 1>The first line 2> 3> And another line 4>I3 3> The second line 4> One more line 5> L 1>The first line 2> 3> The second line 4> One more line 5> And another line // This is now line 5, not 3; 5> D2 // line 5, since L was issued from line 5; 4> L //line 4, since one line was deleted; The first line 2> The second line // this and the following lines 3> One more line // now have new numbers 4> And another line 4> E
Solution
I did for Insert and exit only
#include <iostream>
#include <fstream>
#include <stdlib.h>
#include <string.h>
#include <limits>
using namespace std;
std::fstream& GotoLine(fstream& file, unsigned int num){
file.seekg(ios::beg);
for(int i=0; i < num - 1; ++i){
file.ignore(numeric_limits<streamsize>::max(),\'\ \');
}
return file;
}
int main()
{
char command;
char character; string dataLine;
int line=0,lineNumber=0;
ifstream dataFile;
dataFile.open(\"myFile.txt\");
cout << \"File Data is :\ \";
while(getline(dataFile,dataLine)){
cout << dataLine << \"\ \" ;
lineNumber++;
}
cout << \"\ Enter File operation :\";
cin >> command;
cin >> line;
switch(command)
{
case \'I\':
if(line <= 0)
{
}
else{
fstream file(\"myFile.txt\");
ofstream newFile;
newFile.open(\"myFile.txt\", std::ios_base::app);
GotoLine(file,line);
newFile << \"\ other line after \" << line;
}
break;
case \'D\':
if(line <= 0)
{
}
else{
}
break;
case \'A\':
if(line <= 0)
{
}
else{
}
break;
case \'L\':
if(line <= 0)
{
}
else{
}
break;
case \'E\':
cout << \"thank YOU:\ \";
exit(0);
}
return 0;
}
.
Presented below is the balance sheet of Sargent Corporation for the cu.docx
Presented below is the balance sheet of Sargent Corporation for the current year, 2014.
SARGENT CORPORATION
BALANCE SHEET
DECEMBER 31, 2014
The following information is presented.
Prepare a balance sheet in good form, adjusting the amounts in each balance sheet classification as affected by the information given above. (List Current Assets in order of liquidity. List Property, Plant and Equipment in order of Land, Building and Equipment. Enter account name only and do not provide the descriptive information provided in the question.)
Solution
ASSETS Current Assets Cash and cash equivalents 154950 Trade receivables                                     174950 Less: Allowance for doubtful assets 14950 160000 Inventories (154950-160000-9950) 165050 Other current assets Unearned Revenue 9950 Current Investments 84950 Total Current Assets 574900 Fixed Assets Property 504950 Building : 1044950-364950 680000 Equipment (454950-184950) 270000 Intangible Assets Godwill 104950 Franchise 169950 Non Current Investments Land 270000 Cash Surrender Value of Insurance 44950 Sinking Fund 240100 Long Term Investment in Common Stock 274950 Total non current assets 2559850 Total assets 3134750 LIABILITIES AND EQUITY Current liabilities Trade and other payables 144950 Note Payable 84950 Short Term Borrowings Currrent Portion of Long term Borrowings Current Tax Payable 30100 Accrued Expenses Total current liabilities 260000 Long Term Liabilities Long Term Note Payable 124950 7% Bonds 1004950 974850 Less: Discount 30100 Total non-current liabilities 1099800 Total liabilities Shareholders\' Equity 74950 Shares @ 1 74950 Security Premium 74950* (6-1) 374750 104950 shares @ 10 1049500 Retained earnings 275750 Total equity 1774950 Total liabilities and equity 3134750
.
Presented below is information related to Dino Radja Company- Date End.docx
Presented below is information related to Dino Radja Company.
Date
Ending Inventory
(End-of-Year Prices)
Price
Index
Compute the ending inventory for Dino Radja Company for 2011 through 2016 using the dollar-value LIFO method.
Solution
Calculation of value of ending inventory using dollar fifo method
2011
2011
2014
24530
5127
2011
2014
2015
24530
5127
29143
2011
2014
2015
2016
24530
5127
29143
28296
.
Prepare the journal entry to record salaries payable for the month of.docx
Prepare the journal entry to record salaries payable for the month of January. Round your answers to two decimal places.
Salaries Expense
14200
FICA Taxes Payable, Employees
1086.3
State Withholding Taxes Payable
548
Federal Withholing Taxes Payable
4276
Salaries Payable
8289.7
Solution
Answer :The journal entry to record salaries payable for the month of January are as follows:
Salaries expense DR.   14200
FICA Taxes Payable               1086.3
Employees state withholding taxes payable  548
Federal Withholing Taxes Payable                    4276
Salaries Payable                                                    8289.7
.
Prepare a short --talking points-- paper in which you identify and dis.docx
Prepare a short \"talking points\" paper in which you identify and discuss 3 types of insider threats which can be mitigated using an Identity Governance & Administration solution.
Your \"talking points\" should be 3 to 5 paragraphs long.
Your audience is a group of managers (technical and non-technical) who are participating in a conference on reducing risks associated with insider threats.
Provide in-text citations and references for 3 or more authoritative sources. Put the reference list at the end of your article.
Solution
3 types of insider threats are:
1) IT Sabotage:
an insider’s use of IT to direct specific harm at an organization or an individual.Following are examples of IT sabotage:
Statisticaly it has been noticed that who commit this type of crime among them 86% held techncal position.90% of the insider had administrator or privilege access at their organization.
remedy: Using a technique called systems dynamics modeling, we were able to understand how insiders commit IT sabotage, model how the crime tend to evolve over time.Here is how susceptibility to IT sabotage can be reduced:
There are other reasons also.
2)Theft of IP:
an insider’s use of IT to steal IP from the organization. This category includes industrial espionage involving outsiders.
It can be resolved using copyright and some software is also there
3) Fraud:
an insider’s use of IT for the unauthorized modification, addition, or deletion of an organization’s data (not programs or systems) for personal gain, or theft of information that leads to an identity crime (e.g., identity theft or credit card fraud)
Remedy:
Not to disclose PIN of your cards. dont write it or save it in mobile. Only remember it
Protective Measure:
Most organizations find it impractical to implement 100 percent protection from every threat to every organizational resource. Instead, they should expend their security efforts commensurately with the criticality of the information or other resource being protected. A realistic and achievable security goal is to protect from both external and internal threats those assets deemed critical to the organization’s mission. Organizations must carefully determine the likelihood and potential impact of an insider attack on each of their assets .
.
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