The document discusses various tools that can be used for strategic planning and assessment in information services, including: 1) PESTEL and SWOT analyses to evaluate the external environment and internal strengths and weaknesses. 2) The 7-S framework and situation analysis to structure an analysis of seven interrelated organizational factors and form a strategy. 3) The BCG growth share matrix to analyze services based on growth and market share. 4) Project planning tools to outline actions, financing, resources, responsibilities, and timelines for new initiatives.

1. 6400 – Administración de servicios de Información Tools for strategic planning Jueves, 6 de Marzo de 2008

2. Usage of strategy tools Used by individual managers or in groups May be used at any stage: analysis, strategy definition, or in actions May be used for strategic planning (SP) or for assessment

3. PESTEL analysis Focus on environmental scanning Macroenvironment Technology, demographics, natural, political, cultural Microenvironment Clients, suppliers, competitors, stakeholders Sources People, print and electronic media, statistics, budgets, human resources.

4. SWOT analysis Strengths Existing Competitive advantage Areas where capabilities may be developed in near future Weaknesses Existing lack of capability to achieve goals Potential areas where weaknesses may develop Opportunities Situations existing outside which can be exploited (now or in future) Threats Situations that could damage the library and should be avoided (now and in future) Internal External

5. The 7-S framework and situation analysis Seven interrelated factors that determine the effectiveness of an organization. Strategy Structure Systems Staff Style Shared values Skills Checklist to structure situation analysis and form a strategy.

6. BCG Growth share matrix May be used in libraries for service analysis Cash cows Good usage, no growth Stars High growth Question marks Good potential, but no visible growth so far Dogs No growth, no potential.

7. Project planning Actions to be undertaken New service, construction, renovation, hiring Financing required Human resource allocation Leaders, part-time, temporary Responsibility allocation Managing activities, communications, political. Timelines Concept, specification development, design, implementation, evaluation.

8. References Roberts, S. and Rowley, J. (2004) Managing Information Services, London: Facet publishing.