The document outlines the 7-step sales process for purchasing device protection plans through the Servify 360 Portal. Users must first log in to the portal and enter a Samsung device's IMEI to check eligibility. Eligible plans will be displayed based on the device's warranty expiration date. Customers then select a plan, enter their details, review the order, and confirm payment. Upon completion, the plan is automatically activated and a confirmation email is sent to the customer. All transaction histories can be viewed in the portal's transaction summary section.

1. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal

2. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
via mServ App
for Service Partners
via 360 Web Portal
Assisted service through
Contact Centre Support
App runs on any Android and iOS device
Fully Digital Resource-light Onboarding
Plan selling facilitated by 360 portal or retailer app - mServ
Live now! To be launched soon

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Sales Process on 360 Portal
Step 1: Login to the Servify 360 Portal with unique login credentials

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Sales Process on 360 Portal
Step 2: Enter the Samsung device IMEI & click on “Check eligibility”

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Sales Process on 360 Portal
Step 3: Based on the Device EULA date, the list of eligible plans will be shown

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Sales Process on 360 Portal
Step 4: Select from the list of eligible plans

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Sales Process on 360 Portal
Step 5: Enter basic customer details (Customer Name, Number, Email ID and
product value)

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Sales Process on 360 Portal
Step 6: Click on ”Save & Continue”

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Sales Process on 360 Portal
Step 7: Review details, click on tick box & then “Payment Received”

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Sales Process on 360 Portal
The Plan is successfully purchased and will automatically be activated

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Sales Process on 360 Portal
Summary screen

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Sample Plan Confirmation E-mail
Customer receives Plan confirmation E-mail instantly after plan purchase

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Sales Process on 360 Portal
All transactions can be viewed in the “Transaction Summary”

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