This document provides an overview of the production and operations of Pizza Hut, including: - The aims are to understand Pizza Hut's operations standards, conduct a SWOT analysis, and investigate customer experience and success factors. - Pizza Hut was founded in 1958 in the US and first opened in Pakistan in 1993. There are now over 70 outlets in Pakistan. - Key operational activities include preparations, making orders, cutting pizza, and dispatching deliveries. Maintaining quality standards is a top priority. - Forecasting relies on previous sales trends but can be impacted by unexpected demand changes. Staffing adjusts based on expected volume.

1. Pr oduction & Operations of
Pizza Hut
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2. Contents
Company Logo
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Aims and Objectives
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Methodology & Limitation
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History & Pizza Hut in Pakistan
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Operations Management
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Main work Stations
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3. Contents
Company Logo
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Process Map
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Product Standards
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Forecasting
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SWOT Analysis
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Conclusion
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Contents
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Question Answer Session
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References & Sources
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Aims and Objectives
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To find out the prevailing operations standards at pizza hut.
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SWOT analysis of PIZZA HUT Lahore Pakistan.

Core objectives of pizza hut.

To learn about operational activities of pizza hut.
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Structural and infrastructural analysis of Pizza hut.

Investigate the customer experience with pizza hut.
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Investigate the factors responsible for product success.
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Investigate all external factors that can have effect on productivity.
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Methodology & Limitation
Methodology
The study of Pizza Hut is carried out.
Visit to M. M Alam Road Branch Lahore Pakistan.
Interviews.
Journals
Articles
Online sources available; websites.
Limitations
 Time was major constraint.
 Limited information was available.
 The limited access on the data was available.
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History & Pizza Hut in Pakistan
 Pizza Hut, was initiated in the year 1958 by brothers Dan and Frank Carney in
their hometown of Wichita, Kansas.
 Pizza Hut is a subsidiary of Yum! Brands, Inc.
 There are more than 6,000 Pizza Hut restaurants in the United States
 5,600+ store located in 94 other countries across the world
 Pizza Hut initiated its operations in Pakistan with its first restaurant way back in
1993.
 All franchises of pizza hut in Pakistan are owned by Habib oil Mills Pvt Limited.
 There are about 70 outlets in Pakistan and 20 more are in process.
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Operational Activities
The role of operations is to be obsessed with the quality of our pizza and the
experience that customers receive.
There are a number of different Pizza Hut concepts:
Full Service Restaurants:
These are the traditional pizza restaurants offering as eat service and takeaway.
Home Service Restaurants:
These restaurants offer home delivery and takeaway.
Restaurant Based Delivery:
These restaurants are full service restaurants combined with a delivery and
takeaway service.
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Main Work Stations
Preparations
This involves activities like defrosting of dough, starters and cheese. So that can
be used for the next day operations
The preparation is done on the basis of the next business day forecast.
If the forecasted goods will not ready for next day, it will difficult for the manager
to carry out business operations.
Make table
The job of the make table is to make orders that are received from customers .
Order work on FIFO system, unless there is any collection customer.
It takes 10-15 minutes to prepare a product.
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Main Work Stations
Cut Table
The job of cut table is to receive the pizza and cut them according to the
order guests.
The special consideration is to be paid when pouching that the right order
should go with right guest .
Dispatching
The dispatching is tricky when there are more orders on the shelves and less
drivers.
Usually it takes less than 30 minute to deliver the order to the customer on
his/her door
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Process Map
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Product Standards
 Restaurant General Manager (RGM) of pizza hut, revealed the fact that it is
always our priority to maintain 100% quality.
 All dough should be identified with an accurate timing system, as it is very
critical to good dough management.
 The wastage control is very important to save overall cost of doing business.
 It is important to follow the set rules for product shelf life. Different ingredients
used in pizza making process, carry different shelf life.
 To keep products safe storage the temperature of freezers should be in
between -18 to + or – 5 degree centigrade.
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Forecasting
Pizza hut forecasts by relying on previous 4 days trends of sale.
HR manager observes the forecast of sales and expected upcoming events in
the calendar.
The number of drivers can increase on weekends, as high as 7 to 10 and 4 to
5 in store staff plus shift manager and support manager.
The unexpected orders can cause more demand, that causes sometimes
delay in delivery.
RGM told us demand for the food is high in the start of the month but that
usually slowdown in the end of the month.
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SWOT Analysis
Strengths

Flourishing business in a society like Pakistan.

Specialized products.
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Specialized Customer service.
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Friendly environment.

Qualified staff.

Not money focused.
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15. SWOT Analysis
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Weaknesses
Sometimes
forecasting could not clearly measure due to fast increasing and
decreasing trends in demand.
Price
All
matters for middle class community in Pakistan
franchises are not properly furnished.
Sometimes
delivery boys do not reach on time.
Sometimes
quality do not up to the mark.
Less
varitey in products.
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SWOT Analysis
Opportunities
20 more units are opening in near future.
Not to many competitors in Pakistan.
Global market
Global human resources.
International relations.
Threats
Competitors like Domino Pizza, Italian Pizza, Afc, Fried Chicks and other local
pizza Huts.
Load Shading.
Security issues.
Purchasing power of middle class society.
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Conclusion
 The operations management depicts the performance of each and individual
unit that is participating in overall acceleration of the engine of business.
 The operations at Pizza hut have multifaceted situations.
 The business may have sometimes low speed and high speed.
 The each component working in the process cycle of business plays
equally important role to win the customer.
 The success of the business is possible through collections of inputs from all
the units participating in the conversion process.
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Question Answer Session
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References & Sources
 Jawad Ahmed (Branch Manager Pizza Hut M.M Alam road Lahore)
 Contact No. 0313 4314915
 http://www.pizzahut.com.pk/index.html
 http://www.pizzahutfranchise.co.uk/html/franchising.html1
 http://www.pizzahut.com.pk/contact.html
 http://www.scribd.com/doc/31961977/Operations-Management-PizzaHut-Standards-Project-Report
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