The document discusses pivotal moments for teams and provides a framework for identifying and addressing them. It defines a pivotal moment as a single unexpected event that can significantly impact a team for better or worse. Examples are provided of moments that caused teams to grow closer together or fall apart. A reference table lists different levels of team visibility, resolution, reflection and outcomes. The framework involves individual confirmation of issues, team confirmation and addressing the problem, and team reflection to learn and improve. The conclusion is that pivotal moments will challenge every team and influence their journey.

1. Pivotal Team Moments
How to recognize them to influence your team’s journey

2. Pivotal Team Moments
Identifying and reframing to influence team's journey
Jesus Mendez
Nieces & Nephews
7
Marriage
13
Sports
6
Nationalities
2
18
Years being part of
teams
32
Teams

3. Pivotal Team Moments
Identifying and reframing to influence team's journey
Robert Pragai

4. Pivotal Team Moments
Identifying and reframing to influence team's journey
Why do we love
Team Dynamics?

5. Pivotal Team Moments
Identifying and reframing to influence team's journey

6. Pivotal Team Moments
Identifying and reframing to influence team's journey
Work in teams

7. Pivotal Team Moments
Identifying and reframing to influence team's journey

8. Pivotal Team Moments
Identifying and reframing to influence team's journey
What motivates you
to work within a
team?

9. Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Define a Pivotal Moment
2. Examples of Pivotal Moment
3. Share Similarities
4. Framework
What we want to achieve today!

10. Pivotal Team Moments
Identifying and reframing to influence team's journey
Pivotal Moment:
“A single or a quick series of unexpected
event(s) that has a major effect that can make
or break a team”
Definition

11. Pivotal Team Moments
Identifying and reframing to influence team's journey
The team’s journey
Bruce Tuckman Group development theory model
Collaboration
level
Low
High
Maturity
levelLow High

12. Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
Background
Team Stage: Performing
Team Size: 5
Tenure Together: 18 months
5 successful customer deliveries

13. Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
Pivotal Moment:
Within 2 hours, 3 major failures, 48 hours before a major
customer release.
Immediate Impact:
• Team Actions:
“I will fix” instead of “We will fix this together”
• Team Sentiments:
Mistrust, Blame, Anxiety, and Fear
• Team Stage:
Fell back to Storming

14. Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
Immediate Outcome:
Product was released however sentiments remained.
Focus remained on the last 48 hours as opposed to the overall
amazing work to deliver.
Team Visibility Resolution Reflection Outcome
LIMITED
“I will fix it”
Individually
No reflection Team learned blame

15. Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Being the Solo Hero
NEXT STEPS:
Priority: Rebuild Trust and Confidence within
Team

16. Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
Background:
• Team Stage: Norming
• Team Size: 3
• Tenure Together: 10 months
key player left the team the week before
Fear

17. Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
Pivotal Moment: Database drop, 8 hours we couldn’t offer
services to our clients, little knowledge about the broken
system among team members, lost money and reputation
Impact on the team:
• Team Stage:
– The team took step towards Performing
• Team Sentiments:
– Support each other, Collaboration, Accomplishment

18. Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
Immediate Outcome:
System went back to normal, team learned how the complex system
works, stakeholders reassured, we can do it together!
Visibility Resolution Reflection Outcome
FULL
“We will fix this
together”
Team
- Reflect to learn
- Actions taken
- Team learned
- non organizational
learning

19. Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Demonstrating Humility
NEXT STEPS:
Priority:
• Ask for external help
• Share learning with the organization

20. Pivotal Team Moments
Identifying and reframing to influence team's journey
Tone
Common Team Sentiments
Fear
Anxiety

21. Pivotal Team Moments
Identifying and reframing to influence team's journey
Pivotal Moment Reference Table
Level Team Visibility Resolution Reflection Outcome
1 LIMITED “I will fix it”
Individually
No reflection Team learned blame
2 LIMITED “I will fix it”
Individually
Reflect to Learn
Actions taken
Individual learning
3 FULL “We will fix this together”
Team
No Reflection
Team learned blame
4 FULL “We will fix this together”
Team
Reflect to Learn
Actions Taken
- Team learned +
non organizational
learning
5 FULL + ORG “We will fix this together”
Team
Reflect to Learn +
Action taken +
Share learnings
with the
organization
-Team learned +
Organization
learned

22. Pivotal Team Moments
Identifying and reframing to influence team's journey
Group Discussion
Instructions:
1. Identify a team’s pivotal moment in the past 6 months.
2. Please answer these two(2) questions:
a. Which stage the team was, based on Tuckman’s model?
b. Which level of Pivotal team’s moment reference table the team was?
3. Share your findings with your neighbor
a. What we have learned?
Let’s spend the next 5 minutes on it

23. Framework
Individual
Confirmation
Team
Confirmation
Team
Reflection

24. Pivotal Team Moments
Identifying and reframing to influence team's journey
Several conversations
People acting weirdHurry up attitude
1. Individual Confirmation
Potential
Triggers
Something is Off

25. Pivotal Team Moments
Identifying and reframing to influence team's journey
1. Individual Confirmation
Observe
Sense It
Be Curious
Trust but Verify
Investigate

26. Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Team Confirmation
Accept
Drop it
Let’s
Address
itAccept

27. Pivotal Team Moments
Identifying and reframing to influence team's journey
2. Team Confirmation
Address
Share and explain

28. Pivotal Team Moments
Identifying and reframing to influence team's journey
3. Team Reflection
Celebrate learning

29. Pivotal Team Moments
Identifying and reframing to influence team's journey
3. Team Reflection
1. Let’s share our appreciation to the team
2. What went good?
3. What have we learned? Focus on Behaviors/Feelings
4. What could be improved?
5. How do we incorporate learning into our development process?
6. What do we do to celebrate learning?

30. Pivotal Team Moments
Identifying and reframing to influence team's journey
What we have
concluded?

31. Pivotal Team Moments
Identifying and reframing to influence team's journey
“No matter the product, the reason, or purpose
of your team, there comes a point in each teams
journey which will either bring them together,
or tear them apart”.
Agile Urban Proverb
Conclusion
Guess What?

32. Pivotal Team Moments
Identifying and reframing to influence team's journey
Questions?
Comments?
Suggestions?

33. Pivotal Team Moments
Identifying and reframing to influence team's journey
Join the Movement
Twitter: @chuzzete
Email: info@jesusmendez.ca
Techniques for transforming teams into high-performing sustainable Agile teams.
www.jesusmendez.ca
Twitter: @RobertPragai
Email: robpragai@gmail.com

34. Pivotal Team Moments
Identifying and reframing to influence team's journey