This document is a resume for Philip Bryant Scott, outlining his experience leading senior living organizations. It details that he was President of Carlton Senior Living from 2006-2015, during which time he oversaw significant growth in revenue, profit, and the development of new service models. Prior to that he held Vice President roles at other senior living companies, where he helped start up new communities and implement systems to improve operations and financial performance.

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philipscottphd@gmail.com
707-­‐999-­‐8657
Philip
Bryant
Scott,
MA,
PhD
Carlton
Senior
Living,
Inc.
Northern
California
President,
2006-­‐2015
Chief
Operating
Officer,
2000-­‐2006
• High-­‐end
portfolio
of
independent
living,
assisted
living
and
memory
care
communities
with
more
than
$65
million
in
annual
revenue
over
1,000-­‐bed
portfolio
• Carlton
Senior
Living
is
the
preferred
provider
of
independent
living,
assisted
living
and
memory
care
in
the
extremely
competitive
Northern
California
market
• Innovated
several
new
service
delivery
models,
each
continuing
to
exceed
expectation
for
cash
flow
and
market
share
• Streamlined
operations
to
greatly
improve
productivity
and
financial
results,
specifically,
historical
favorable
Worker’s
Cop
MOD
RATES
AND
record
employee
and
customer
satisfaction
data
• Presided
over
a
167%
revenue
and
270%
profit
improvement
of
existing
and
new
ground-­‐up
builds,
independent
of
acquisitions
• Revenue
growth
in
“same
store”
communities
in
excess
of
100%
per
community
since
2001
• Two
successful,
large,
start-­‐up
communities
opened
in
2013/2014
are
greatly
exceeding
projected
census,
revenue
and
NOI
• Developed
innovative
clinical
models
and
products
creating
distinct
selling
features,
with
consistent
and
predictable
care
margins
averaging
40%
for
12
consecutive
quarters
• Reduced
workers
compensation
exposure
by
creating
efficient
safety
programs
and
claims
management
• Worker’s
compensation
modification
rate
decreased
from
1.57
to
.67,
far
below
the
industry
standard
of
1.37
• Labor
margins
in
memory
care
more
than
60%
portfolio-­‐wide
• Led
a
task
force
which
developed
an
innovative
policy
and
procedure
manual
using
the
Assisted
Living
Federation
of
America
template
• Partnered
closely
with
owners
on
finance,
insurance
procurement,
acquisition
strategies
and
growth
plans
• All
communities
stabilized
at
>95%
census
and
>32%
net
operating
income
with
an
average
net
operating
income
of
33%,
exceeding
the
established
company
standard
• All
stabilized
communities
exceeded
budgeted
NOI
for
24
quarters
in
a
row
through
Q4
2013
• Initiated
a
companywide
change
model,
which
established
quantifiable
standards
of
operations
and
precise
communication
tools
• Led
the
team
that
won
“Best
of
the
Best”
awards
from
the
Assisted
Living
Federation
of
America
for
Fall
Awareness,
Diabetes
Management
and
Advanced
Caregiver
Training
• Five
members
of
the
Carlton
Senior
Living
executive
management
team
serve
on
ALFA’s
Executive
Roundtables,
representing
their
peers
in
the
assisted
living
industry
nationwide
Recognized
by
SeniorAdvisor.com
for
superior
reviews
by
residents
and
their
families,
an
honor
achieved
by
fewer
than
one
percent
of
senior
care
providers.
Superior
performance
of
stabilized
occupancy
has
led
to
very
favorable
operating
profit
margins
and
resulting
net
operating
income.
Consistent
and
predictable
care
margins
of
40%
average
for
12
consecutive
quarters.
Favorable
NOI
performance
has
created
a
significant
increase
in
capitalized
value
for
the
portfolio.
Maintained
an
industry
low
12%
attrition
rate
for
full-­‐time
employees,
compared
to
an
industry
average
of
44%.

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philipscottphd@gmail.com
707-­‐999-­‐8657
Philip
Bryant
Scott,
MA,
PhD
Care
Matrix,
Inc.
Atlanta,
Georgia
Vice
President
of
Operations/Sales
Southeast,
1995-­‐2000
• Managed
start-­‐up
operations
for
all
new
communities
across
the
nation
• Managed
operations
and
sales
for
eight
assisted
living
and
memory
care
residences
in
southeast
• Developed
systems
and
tools
to
enhance
profitability,
and
manage
customer
and
investor
expectations
• Created
the
HOME
program
to
improve
employee
retention
• Reduced
labor
cost
and
hour
variances
to
budget
in
all
residences
within
30
days
• Conceived
and
implemented
a
quantifiable
system
of
operational
standards
• Initiated
systems
to
organize
start-­‐up
operations
process
and
service
delivery
Sun
Healthcare
Group,
Inc.
Atlanta,
Georgia
Vice
President
of
Operations
-­‐
Sun
Bridge
Assisted
Living
Division
Vice
President
-­‐
Sundance
Rehabilitation,
1994-­‐1999
• Managed
start-­‐up
operations
for
all
new
communities
across
the
nation
• Managed
operations
and
sales
for
eight
assisted
living
and
memory
care
residences
in
southeast
• Developed
systems
and
tools
to
enhance
profitability,
and
manage
customer
and
investor
expectations
• Created
the
HOME
program
to
improve
employee
retention
• Reduced
labor
cost
and
hour
variances
to
budget
in
all
residences
within
30
days
• Conceived
and
implemented
a
quantifiable
system
of
operational
standards
• Initiated
systems
to
organize
start-­‐up
operations
process
and
service
delivery
• Initially
managed
transition
team
during
acquisition
of
25
independent
living,
assisted
living
and
memory
care
mix
properties.
After
transition,
managed
hospitality,
food
service,
sales
and
environmental
service
components
of
more
than
35
communities
in
the
Sun
Bridge/Sun
Pointe
portfolios
• Developed
budgets
for
acquired
properties
achieving
variances
of
less
than
2%
of
gross
operating
income
and
pre-­‐tax
• Annualized
attrition
reduced
from
129%
to
34%
• Achieved
$60,000
positive
budget
variance
in
operational
expenses
• Developed
an
executive
director
orientation,
training
and
quality
assurance
program
• Led
due
diligence
efforts
on
acquisition
properties
and
identified
divestiture
targets
• Directed
operations,
sales
and
finance
for
a
six-­‐state
division
with
10
regional
management
reports
and
more
than
650
employees.
Managed
development
and
service
delivery
of
contract
rehabilitation
services
in
skilled
nursing
facility,
hospital,
assisted
living,
outpatient
and
home
health
arenas
• Built
revenue
base
from
$2.4
million
to
$48
million
annually,
becoming
the
largest
Sundance
division
in
just
over
one
year,
exceeding
budgeted
net
profit
each
year,
achieving
27%
year-­‐to-­‐date
net
operating
income,
while
increasing
customer
base
from
11
to
over
100
• Managed
recruitment,
continuous
quality
improvement,
sales
and
regional
management
teams
TheraTx,
Inc.
Atlanta,
Georgia
Regional
Manager,
1990-­‐1994
• Revenue
and
gross
profit
margin
exceeded
planned
budget
in
all
contract
rehab
sites
each
year
• Managed
operations
and
market
development
for
multi-­‐site
sub-­‐acute
skilled
nursing
facility-­‐based
comprehensive
rehab
programs.
Sales
increased
by
an
average
of
125%
year-­‐over-­‐year
• Directed
marketing
plan
process
and
managed
cost
effective
execution
of
quarterly
marketing
plan
objectives
• Ensured
effective
integration
of
clinical
services,
client
relations,
managed
care
and
physician
relations
components
to
service
delivery
• Created
the
regional
manager’s
resource
guide
to
support
training
and
development
of
operations
managers
Lifetime
Corporation
San
Diego,
California
Director
of
Operations
-­‐
Kimberly
Quality
Care,
1988-­‐1990
• Responsible
for
market
development,
contract
negotiation
and
maintaining
productive
relationships
with
hospital
clients,
insurance
providers
and
internal
staff
of
over
400
field
employees.
Annual
branch
revenue
$8
million
was
fifth
largest
in
the
nation

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philipscottphd@gmail.com
707-­‐999-­‐8657
Philip
Bryant
Scott,
MA,
PhD
• Executed
business
plans,
sales
strategies
and
provider
contracts
• In
first
year,
revenue
increased
in
each
product
line
as
gross
profit
margin
increased
5%
• Implemented
special
event
projects
in
conjunction
with
business
and
community
organizations
Blood
Systems,
Inc.
Scottsdale,
Arizona
Executive
Director
Director
of
Projects
and
Public
Relations,
1986-­‐1988
• Managed
daily
operations
of
not-­‐for-­‐profit
community
blood
center
• Ensured
compliance
with
federal
and
state
law
relating
to
product
and
service
delivery
• Fostered
strong
community
support
for
the
volunteer
blood
program
• Supervised
staff
selection,
development
and
education
• Developed
and
implemented
regional
media
strategy
• Evaluated
demographic
and
economic
trending
• Created
and
executed
public
relations
campaigns
• Led
exceeded
collection
goals
for
the
first
time
in
the
company’s
history,
with
no
increase
in
staff
or
collection
costs
American
Red
Cross
Santa
Ana,
California
Market
Development
Manager,
1983-­‐1986
• Coordinated
promotion
of
volunteer
blood
donor
collection
campaigns
• Organized
groups
of
up
to
30
coordinators
in
both
business
and
community
environments
• Achieved
a
67%
increase
in
donations/collections
• Promoted
to
regional
representative
with
added
responsibility
of
regional
hospital
relations
EDUCATION,
HONORS
AND
ASSOCIATIONS
• Master
in
Mind-­‐Body
Diagnostics,
Ritberger
Institute,
2008,
California,
USA
• Ph.D.,
Diploma
in
Esoteric
Philosophy
and
Integrative
Medicine,
Ritberger
Institute,
2008,
California,
USA
• Bachelor
of
Arts,
Business
Communications,
California
State
University
Fullerton,
Dean’s
List,
1981
• Recipient
of
Assisted
Living
Federation
of
America’s
“Best
of
the
Best”
award
for
operational
excellence
in
2007
and
2008
• Winner
of
Assisted
Living
Federation
of
America
“Hero
Award”
nomination
in
2007,
2008
and
2011
• Board
Member,
California
Assisted
Living
Association,
2003-­‐2015
• Presenter,
California
Assisted
Living
Association
Conference
2003,
2005
and
2007
• Board
Member,
Georgia
Assisted
Living
Federation,
1997-­‐1999
• Master
Member,
American
Association
of
Integrative
Medicine
• Board
Certified
in
Integrative
Health,
American
Association
of
Integrative
Medicine
• Diplomate
of
College
of
Mind-­‐Body
Medicine,
American
Association
of
Integrative
Medicine