- Emotions are complex internal thoughts and reactions that are influenced by our environment and upbringing. How we are raised, especially the relationships with our parents/caregivers, shapes our ability to develop emotionally. - A lack of physical contact and affection as an infant can negatively impact development. The story describes a baby who did not bond as well when just given a bottle without being held. - How we learn to process and express emotions as children stays with us into adulthood and determines how well we can handle challenges. Developing emotional intelligence is important for success in life and career.