PEO ADVISOR
                                                                                 RISK MANAGEMENT




                                                                                                                                                            March 2011


Features
Captive Funded Deductible Programs for WC
Kris Delano, Esq.
Companies with large deductible workers compensation insurance are, in a very real sense, insurance
companies. They are not licensed or regulated as insurance companies, but they bear significant risk
traditionally born by insurance companies. Substantial reserves must be established against these risks
– reserves that are generally held by the insurance companies that provide the workers comp insurance
required by state statutes and which will insure the excess over the deductible (the “Primary Carrier”).
Unlike a licensed insurance company, the Insured Companies are unable to take a tax deduction for
their reserves, and must create the reserves with after tax dollars. Assuming the Company is an S cor-
poration or a limited liability company, it must earn roughly $1.5 Million, and the owner(s) must pay
roughly $500 Thousand in federal income tax for every $1 Million in reserves/collateral it needs to
establish. This is a serious capital constraint on the Company’s ability to grow its business.
Captive insurance can provide a cost effective way for an Insured Company to solve the problem:
                                                                                                                            Click image or here to expand
           The Company can take a deduction for premium paid to the captive insurance company;

           The Captive can set aside the premium as tax deductible reserves; and

           The Primary Carrier can hold the captive’s reserve as “collateral”.
Continue Reading...
                                                                                                                        Ask the Advisor…
                                                                                                            The latest question we’ve been asked is:

                                                                                                            Who is required to register with the Centers for
What's Medical Bill Review Got to Do with MSA Administration?                                               Medicare and Medicaid Services (CMS) for the MSP
Christie Luke and Hany Abdelsayed                                                                           Section 111 reporting requirements that began Janu-
We often get questions about the value of medical bill review expertise as it pertains to MSA Ad-           ary 1, 2011?
ministration: Why is it important? What does it have to do with managing MSA funds? Isn’t MSA
Administration just about proper record keeping and reporting to CMS? So we’re dedicating this              The answer?
newsletter to addressing your questions.
                                                                                                            Under the Medicare, Medicaid, and SCHIP Extension
It’s no secret that medical bill review is considered a significant managed care service throughout         Act of 2007 (MMSEA) Responsible Reporting Entities
the life of a claim, it’s used:                                                                             (RRE), including workers’ compensation plans, no
                                                                                                            fault insurance plans and self-insureds, will be re-
1.   As a cost savings tool during claim handling and claim payments;
                                                                                                            quired to directly report potentially eligible claimants
2.   In settlement negotiations to determine the potential value of medical benefits owed; and
3.   To determine post-settlement provider payments in the case of MSA funds administration                 to the CMS.

                                                                                                            If a PEO is reporting all of it’s WC claims to the insur-
The reason why medical bill review expertise is used in MSA funds administration is because, sim-
ply put, it is a critical component of complying with CMS’ post-settlement guidelines. Here’s why…          ance carrier, then the carrier is the RRE and should
                                                                                                            report to CMS. However, if the PEO is “self-insuring”
State Fee Schedule Repricing: When state fee schedules are involved, proper MSA Administration              any claims, then the PEO is also required to be set up
– whether self-administered or professionally administered – will involve repricing medical bills.
Specifically, Medicare-covered services rendered post settlement, and related to the initial injury,        as an RRE and report potentially eligible claimants.
should be paid from MSA funds based upon the proper fee schedule amount for states with such
schedules. MSA Administrators with bill review technology, up-to-date fee schedule rules and the
                                                                                                            For more on Medicare Secondary Payer (MSP) Section
professional expertise to accurately reprice medical bills in accordance to fee schedule rates are          111 reporting, click here.
better equipped to comply with CMS’ MSA guidelines.
                                                                                                            To visit the CMS website and register as an RRE, visit:
State Regulatory Requirements for Bill Repricing Activities: Many states require various creden-            www.section111.cms.hhs.gov.
tials and capabilities to perform bill repricing activities. MSA Administrators who comply with all
bill review legislation clearly demonstrate their experience and ability to adhere to the letter of the
law, thereby eliminating potential liability. Sample state requirements include:                            If you have a question you’d like answered, email the editor at:
                                                                                                            RiskAdvisor@praxiom-rm.com.
 ...Continue Reading

                                                         © 2010 P rax iom Risk Management LLC
                                                         Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm.                03/11
PEO
                                                                   RISK MANAGEMENT

                                                             ADVISOR

Measuring PEO Performance                                                                                                      PEO Risk Management best practices are split into 5
                                                                                                                               primary categories. This month we outline the
                                                                                                                               fourth of the five:
Our Measuring PEO Performance section is dedicated to those PEOs that manage
their Workers Compensation program through a Large Deductible or captive arrange-
ment, and utilize positive results as a profit center. Each month we highlight different
                                                                                              Loss Prevention Management
performance metrics that should be used in measuring WC performance.
                                                                                              Consistently implemented best practices in the area of loss preven-
Medical Savings Analysis                                                                      tion consist of the following elements:
The execution and services provided by WC carrier claims depart-
ments are NOT created equal. Most carriers will profess that they                             Compliance with Loss Prevention Requirements - the PEO must es-
are “best in class” for claims handling, so go ahead and ask for                              tablish and follow written procedures for requiring the client to com-
details. Specifically, ask for a Medical Savings Analysis. This analy-                        ply with “critical” requirements. The procedures should include (a)
sis is a report that outlines the flow of medical dollars associated                          communicating requirements to the client, (b) establishing target
with a specific claimant, client, or policy(s). In it, the carrier should                     dates, (c) taking appropriate action for failure to comply, and (d)
be able to itemize the following cost savings associated with their                           documenting action(s) taken.
claims handling practices:

                         Usual & customary                                                    New Client Needs Assessment –the PEO must establish and follow
                         Fee Schedule                                                         procedures for conducting a needs assessment and producing a ser-
                         Utilization Review                                                   vice plan. The assessment should consider exposures, loss history,
                         Clinical Review                                                      and compliance with state or federal regulations.
                         Negotiations
                         PPO Network Savings                                                  Providing Appropriate Loss Prevention Services – written procedures
                         Denials (by reason)                                                  must be established and followed for delivering loss prevention ser-
                         Other Bill Review                                                    vices to the client with the service plan.
                         Subrogation
                                                                                              Accident Investigation – written policies should include a provision
When executed properly, these claims practices should save 40-
                                                                                              requiring investigation of employee accidents when
50%+ of the original filed cost.
                                                                                              the accidents result in work related injury and claim
                                                                                              to the PEO. Procedures should describe which acci-
Workers Compensation Highlights                                                               dents will be investigated, the method and the form
                                                                                              documenting the results.
Workers' Compensation - Premium, Discounts, & Credits
John Keller, CRM ARM CIC AAI
                                                                                              Certificate Tracking Confirmation – the PEO should confirm that
                                                                                              clients with material contingent WC exposures (i.e. subcontractors)
A rating plan is simply the method or set of equations that go into
                                                                                              have certificate tracking processes in place
the calculation of premium, and the variations are many depend-
ent on size of company purchasing the policy, state(s) of operation,
risk tolerance (willingness to gamble), claims history, and insurance                         Background Investigation – the PEO should require that clients coop-
carrier providing the policy.
                                                                                              erate in conducting background investigations as permitted by law
                                                                                              for job positions with significant exposures.
In general all WC plans can be put into one of a few categories
depending on when premium and costs will be established. Most
plans can be categorized as Prospective, Retrospective, or Cash                               Claims Review – the PEO should review and document at least
Flow Plans (Deductibles). All these plans contemplate that the                                monthly claims experience and resulting recommendations for clients
premium will be comprised of the cost of claims, expenses associ-                             with claims frequency and severity issues.
ated with handling the claims, profit for the carrier, and taxes.

Continue reading...                                                                                              For more on CI requirements visit: www.certificationinstitute.org



                                                                © 2010 P rax iom Risk Management LLC
                                                                Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm.                  03/11
PEO
                                                             RISK MANAGEMENT

                                                       ADVISOR

Benchmarking
The Benchmarking section is used to outline various industries in terms of their Workers Compensation risk factors, historical claims statistics, and
key loss sources. Benchmarking statistics are obtained from a variety of credible sources including the largest WC insurance companies in the U.S.
and The Bureau of Labor and Statistics. The statistics used are aggregated from all states and averaged over a 5 year rolling period. All stats be-
low are from claims incurred between 1/1/06—12/31/10.
Rate Definitions:
Frequency Rate = # non $0 claims / payroll per $1M                    Recordable = # OSHA recordable incidents / 200,000 hours1
Loss Rate = Total Incurred $ / payroll per $100                       DART = incidents w/ Days Away, Restricted duty or job Transfer / 200,000 hours1


This month we continue our look at professional services with a review of Real Estate Agencies and Insurance Brokerages/Agencies.


              Industry SIC: 6531 - Real Estate                       Loss Sources              Avg. Inc.    % Inc   % Claims
                     As of: 1/31/2011                             Material Handling        $      8,785      24.5%      19.8%
                   Period: 1/1/06 - 12/31/2010                  Slip/Fall - Same Level     $      8,673      21.7%      17.8%
         Average Incurred        $7,116                          Slip/Fall - Elevated      $     4,204       16.2%       8.1%
             Average Paid        $5,401                           Struck By/Against        $      4,158      14.1%      24.2%
       % claims > $10,000         10.5%                                Vehicles            $     15,306        5.6%      2.6%
      % Incurred >$10,000         88.5%                                All Other                             17.9%      27.5%
        % claims >$25,000          6.1%                                                                                        SIC 6531 - Top 5 Loss Sources % Total Incurred
      % Incurred >$25,000         78.3%                                                                                                   All Other
                                                                                                                         Vehicles                                Material
                                                             NAIC 531200                                                   6%                18%                 Handling
                                                                                                                                                                   24%
           Key Metrics - SIC 65xx                     BLS Stat    2006 2007 2008 2009
                                                                                                                              Struck
            Frequency Rate          1.2                                                                                                                               Slip/Fall -
                                                       Recordable 1.1    1.4 0.8  1.5                                       By/Against
                                                                                                                                                                     Same Level
                                                                                                                               14%            Slip/Fall -
                 Loss Rate        $0.59                      DART 0.5    0.8 0.4  0.8                                                         Elevated
                                                                                                                                                                         22%
                                                                                                                                                 16%




              Industry SIC: 6411 - Insurance Agency
                                                                       Loss Sources          Avg. Inc.      % Inc % Claims
                     As of: 1/31/2011
                                                                    Struck By/Against       $ 5,403          24.7%   17.7%
                   Period: 1/1/06 - 12/31/2010
                                                                  Slip/Fall - Same Level    $ 10,465         20.3%   21.0%
         Average Incurred              $9,003
                                                                    Material Handling       $ 11,660         11.9%   11.2%
             Average Paid              $5,813
                                                                    Repeated Trauma         $ 6,669          10.5%     4.3%
       % claims > $10,000               11.5%
                                                                         Vehicles           $ 15,630           8.6%    6.0%
      % Incurred >$10,000               91.1%
                                                                         All Other                           24.1%   39.9%
        % claims >$25,000                7.4%                                                                                SIC 6411 - Top 5 Loss Sources % Total Incurred
      % Incurred >$25,000               83.5%
                                                                                                                                          All Other                Struck
                                                                                                                                            24%                  By/Against
                                                                  NAIC        524200                                                                                25%
             Key Metrics - SIC 64xx                         BLS Stat          2006   2007          2008     2009             Vehicles
                                                                                                                               9%                                    Slip/Fall -
            Frequency Rate                     0.26         Recordable         0.7    0.8           0.6      0.7               Repeated                             Same Level
                                                                                                                                Trauma                Material          20%
                 Loss Rate                    $0.20               DART         0.2    0.4           0.2      0.2                 10%                  Handling
                                                                                                                                                        12%




1—200,000 hours represents the amount of time worked by 100 WSE in one year

                                                          © 2010 P rax iom Risk Management LLC
                                                          Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm.                               03/11
PEO
                                   RISK MANAGEMENT

                              ADVISOR

                                Stay Connected...
   If you haven’t already joined, there is now a group on LinkedIn dedicated to PEO
   Risk Management. All PEO Executives and Risk Managers are encouraged to join
   and participate in the online discussions. Or, you can simply follow the news posts that relate to PEO,
   Risk Management, and Workers Compensation.

                      Click here to go to the PEO Risk Management group on LinkedIn and join.




With PEO Risk Management professionals averaging 20 years of experience and encompassing a
broad range of industry expertise, Praxiom Risk Management is committed to providing a wide
range of resources to help PEOs mitigate risk and grow their Workers Compensation profit center.


This PEO RM Advisor is a monthly e-newsletter designed to keep PEO executives and Risk Manage-
ment professionals informed of relevant topics in the area of PEO risk management. Sharing infor-
mation and best practice through e-newsletters is one of the many ways we help support PEO or-
ganizations' risk management efforts.


If you would like to contribute industry specific content or articles for publication in the areas be-
low, you may submit them to the Editor at:
                                     RiskAdvisor@praxiom-rm.com.


                                                  Loss Control
                                             Claims Management
                                            Performance Metrics
                                          RM Information Systems
                                            Policy Administration
                                             Carrier Relationships
                                            Industry Certifications



                    Up Next…
                    We’ll continue with our performance benchmarking of service com-
                    panies with a look into the WC results of:

                                     7212—Garment Cleaners & Agents

                                    7349—Building Maintenance Services



                                © 2010 P rax iom Risk Management LLC
                                Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm.   03/11

PEO RM Advisor 3/2011

  • 1.
    PEO ADVISOR RISK MANAGEMENT March 2011 Features Captive Funded Deductible Programs for WC Kris Delano, Esq. Companies with large deductible workers compensation insurance are, in a very real sense, insurance companies. They are not licensed or regulated as insurance companies, but they bear significant risk traditionally born by insurance companies. Substantial reserves must be established against these risks – reserves that are generally held by the insurance companies that provide the workers comp insurance required by state statutes and which will insure the excess over the deductible (the “Primary Carrier”). Unlike a licensed insurance company, the Insured Companies are unable to take a tax deduction for their reserves, and must create the reserves with after tax dollars. Assuming the Company is an S cor- poration or a limited liability company, it must earn roughly $1.5 Million, and the owner(s) must pay roughly $500 Thousand in federal income tax for every $1 Million in reserves/collateral it needs to establish. This is a serious capital constraint on the Company’s ability to grow its business. Captive insurance can provide a cost effective way for an Insured Company to solve the problem: Click image or here to expand The Company can take a deduction for premium paid to the captive insurance company; The Captive can set aside the premium as tax deductible reserves; and The Primary Carrier can hold the captive’s reserve as “collateral”. Continue Reading... Ask the Advisor… The latest question we’ve been asked is: Who is required to register with the Centers for What's Medical Bill Review Got to Do with MSA Administration? Medicare and Medicaid Services (CMS) for the MSP Christie Luke and Hany Abdelsayed Section 111 reporting requirements that began Janu- We often get questions about the value of medical bill review expertise as it pertains to MSA Ad- ary 1, 2011? ministration: Why is it important? What does it have to do with managing MSA funds? Isn’t MSA Administration just about proper record keeping and reporting to CMS? So we’re dedicating this The answer? newsletter to addressing your questions. Under the Medicare, Medicaid, and SCHIP Extension It’s no secret that medical bill review is considered a significant managed care service throughout Act of 2007 (MMSEA) Responsible Reporting Entities the life of a claim, it’s used: (RRE), including workers’ compensation plans, no fault insurance plans and self-insureds, will be re- 1. As a cost savings tool during claim handling and claim payments; quired to directly report potentially eligible claimants 2. In settlement negotiations to determine the potential value of medical benefits owed; and 3. To determine post-settlement provider payments in the case of MSA funds administration to the CMS. If a PEO is reporting all of it’s WC claims to the insur- The reason why medical bill review expertise is used in MSA funds administration is because, sim- ply put, it is a critical component of complying with CMS’ post-settlement guidelines. Here’s why… ance carrier, then the carrier is the RRE and should report to CMS. However, if the PEO is “self-insuring” State Fee Schedule Repricing: When state fee schedules are involved, proper MSA Administration any claims, then the PEO is also required to be set up – whether self-administered or professionally administered – will involve repricing medical bills. Specifically, Medicare-covered services rendered post settlement, and related to the initial injury, as an RRE and report potentially eligible claimants. should be paid from MSA funds based upon the proper fee schedule amount for states with such schedules. MSA Administrators with bill review technology, up-to-date fee schedule rules and the For more on Medicare Secondary Payer (MSP) Section professional expertise to accurately reprice medical bills in accordance to fee schedule rates are 111 reporting, click here. better equipped to comply with CMS’ MSA guidelines. To visit the CMS website and register as an RRE, visit: State Regulatory Requirements for Bill Repricing Activities: Many states require various creden- www.section111.cms.hhs.gov. tials and capabilities to perform bill repricing activities. MSA Administrators who comply with all bill review legislation clearly demonstrate their experience and ability to adhere to the letter of the law, thereby eliminating potential liability. Sample state requirements include: If you have a question you’d like answered, email the editor at: RiskAdvisor@praxiom-rm.com. ...Continue Reading © 2010 P rax iom Risk Management LLC Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm. 03/11
  • 2.
    PEO RISK MANAGEMENT ADVISOR Measuring PEO Performance PEO Risk Management best practices are split into 5 primary categories. This month we outline the fourth of the five: Our Measuring PEO Performance section is dedicated to those PEOs that manage their Workers Compensation program through a Large Deductible or captive arrange- ment, and utilize positive results as a profit center. Each month we highlight different Loss Prevention Management performance metrics that should be used in measuring WC performance. Consistently implemented best practices in the area of loss preven- Medical Savings Analysis tion consist of the following elements: The execution and services provided by WC carrier claims depart- ments are NOT created equal. Most carriers will profess that they Compliance with Loss Prevention Requirements - the PEO must es- are “best in class” for claims handling, so go ahead and ask for tablish and follow written procedures for requiring the client to com- details. Specifically, ask for a Medical Savings Analysis. This analy- ply with “critical” requirements. The procedures should include (a) sis is a report that outlines the flow of medical dollars associated communicating requirements to the client, (b) establishing target with a specific claimant, client, or policy(s). In it, the carrier should dates, (c) taking appropriate action for failure to comply, and (d) be able to itemize the following cost savings associated with their documenting action(s) taken. claims handling practices: Usual & customary New Client Needs Assessment –the PEO must establish and follow Fee Schedule procedures for conducting a needs assessment and producing a ser- Utilization Review vice plan. The assessment should consider exposures, loss history, Clinical Review and compliance with state or federal regulations. Negotiations PPO Network Savings Providing Appropriate Loss Prevention Services – written procedures Denials (by reason) must be established and followed for delivering loss prevention ser- Other Bill Review vices to the client with the service plan. Subrogation Accident Investigation – written policies should include a provision When executed properly, these claims practices should save 40- requiring investigation of employee accidents when 50%+ of the original filed cost. the accidents result in work related injury and claim to the PEO. Procedures should describe which acci- Workers Compensation Highlights dents will be investigated, the method and the form documenting the results. Workers' Compensation - Premium, Discounts, & Credits John Keller, CRM ARM CIC AAI Certificate Tracking Confirmation – the PEO should confirm that clients with material contingent WC exposures (i.e. subcontractors) A rating plan is simply the method or set of equations that go into have certificate tracking processes in place the calculation of premium, and the variations are many depend- ent on size of company purchasing the policy, state(s) of operation, risk tolerance (willingness to gamble), claims history, and insurance Background Investigation – the PEO should require that clients coop- carrier providing the policy. erate in conducting background investigations as permitted by law for job positions with significant exposures. In general all WC plans can be put into one of a few categories depending on when premium and costs will be established. Most plans can be categorized as Prospective, Retrospective, or Cash Claims Review – the PEO should review and document at least Flow Plans (Deductibles). All these plans contemplate that the monthly claims experience and resulting recommendations for clients premium will be comprised of the cost of claims, expenses associ- with claims frequency and severity issues. ated with handling the claims, profit for the carrier, and taxes. Continue reading... For more on CI requirements visit: www.certificationinstitute.org © 2010 P rax iom Risk Management LLC Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm. 03/11
  • 3.
    PEO RISK MANAGEMENT ADVISOR Benchmarking The Benchmarking section is used to outline various industries in terms of their Workers Compensation risk factors, historical claims statistics, and key loss sources. Benchmarking statistics are obtained from a variety of credible sources including the largest WC insurance companies in the U.S. and The Bureau of Labor and Statistics. The statistics used are aggregated from all states and averaged over a 5 year rolling period. All stats be- low are from claims incurred between 1/1/06—12/31/10. Rate Definitions: Frequency Rate = # non $0 claims / payroll per $1M Recordable = # OSHA recordable incidents / 200,000 hours1 Loss Rate = Total Incurred $ / payroll per $100 DART = incidents w/ Days Away, Restricted duty or job Transfer / 200,000 hours1 This month we continue our look at professional services with a review of Real Estate Agencies and Insurance Brokerages/Agencies. Industry SIC: 6531 - Real Estate Loss Sources Avg. Inc. % Inc % Claims As of: 1/31/2011 Material Handling $ 8,785 24.5% 19.8% Period: 1/1/06 - 12/31/2010 Slip/Fall - Same Level $ 8,673 21.7% 17.8% Average Incurred $7,116 Slip/Fall - Elevated $ 4,204 16.2% 8.1% Average Paid $5,401 Struck By/Against $ 4,158 14.1% 24.2% % claims > $10,000 10.5% Vehicles $ 15,306 5.6% 2.6% % Incurred >$10,000 88.5% All Other 17.9% 27.5% % claims >$25,000 6.1% SIC 6531 - Top 5 Loss Sources % Total Incurred % Incurred >$25,000 78.3% All Other Vehicles Material NAIC 531200 6% 18% Handling 24% Key Metrics - SIC 65xx BLS Stat 2006 2007 2008 2009 Struck Frequency Rate 1.2 Slip/Fall - Recordable 1.1 1.4 0.8 1.5 By/Against Same Level 14% Slip/Fall - Loss Rate $0.59 DART 0.5 0.8 0.4 0.8 Elevated 22% 16% Industry SIC: 6411 - Insurance Agency Loss Sources Avg. Inc. % Inc % Claims As of: 1/31/2011 Struck By/Against $ 5,403 24.7% 17.7% Period: 1/1/06 - 12/31/2010 Slip/Fall - Same Level $ 10,465 20.3% 21.0% Average Incurred $9,003 Material Handling $ 11,660 11.9% 11.2% Average Paid $5,813 Repeated Trauma $ 6,669 10.5% 4.3% % claims > $10,000 11.5% Vehicles $ 15,630 8.6% 6.0% % Incurred >$10,000 91.1% All Other 24.1% 39.9% % claims >$25,000 7.4% SIC 6411 - Top 5 Loss Sources % Total Incurred % Incurred >$25,000 83.5% All Other Struck 24% By/Against NAIC 524200 25% Key Metrics - SIC 64xx BLS Stat 2006 2007 2008 2009 Vehicles 9% Slip/Fall - Frequency Rate 0.26 Recordable 0.7 0.8 0.6 0.7 Repeated Same Level Trauma Material 20% Loss Rate $0.20 DART 0.2 0.4 0.2 0.2 10% Handling 12% 1—200,000 hours represents the amount of time worked by 100 WSE in one year © 2010 P rax iom Risk Management LLC Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm. 03/11
  • 4.
    PEO RISK MANAGEMENT ADVISOR Stay Connected... If you haven’t already joined, there is now a group on LinkedIn dedicated to PEO Risk Management. All PEO Executives and Risk Managers are encouraged to join and participate in the online discussions. Or, you can simply follow the news posts that relate to PEO, Risk Management, and Workers Compensation. Click here to go to the PEO Risk Management group on LinkedIn and join. With PEO Risk Management professionals averaging 20 years of experience and encompassing a broad range of industry expertise, Praxiom Risk Management is committed to providing a wide range of resources to help PEOs mitigate risk and grow their Workers Compensation profit center. This PEO RM Advisor is a monthly e-newsletter designed to keep PEO executives and Risk Manage- ment professionals informed of relevant topics in the area of PEO risk management. Sharing infor- mation and best practice through e-newsletters is one of the many ways we help support PEO or- ganizations' risk management efforts. If you would like to contribute industry specific content or articles for publication in the areas be- low, you may submit them to the Editor at: RiskAdvisor@praxiom-rm.com. Loss Control Claims Management Performance Metrics RM Information Systems Policy Administration Carrier Relationships Industry Certifications Up Next… We’ll continue with our performance benchmarking of service com- panies with a look into the WC results of: 7212—Garment Cleaners & Agents 7349—Building Maintenance Services © 2010 P rax iom Risk Management LLC Prax iom Risk Management is a Certified Risk Management and Safety P rofessional firm. 03/11