1. Peggy McDaniel
Mountlake Terrace, WA 98043, pmcda76593@aol.com - 206-369-2003
IS&T Business Project Coordinator
Community Health Plan of Washington - Seattle, WA - 2011 to Present Health
Insurance Company in the state of Washington
Created and automated a Business Continuity and Disaster Recovery program.
Continuity programs for, 36 departments, and a disaster recovery program that .
is full failover.
Analysis of document management systems, which lead to the purchase of
Highland software “OnBase” a document management software used in Provider
Contracting, Account Payable and Medical management. Securing all physical
paper documents for all three departments. Continuing to move all paper
documents for other departments to this system in the future.
Analyzed software that lead to the creation of an Intranet for the company, which
was launched in June 2016.
Business Recovery Coordinator / Disaster Recovery
Coordinator
Sterling Life Insurance - July 2009 to January 2011
Verify Business Continuity and Disaster Recovery (BCDR) documentation and
updated it were necessary for the Business Continuity side of the business.
Create and train a crisis management team and as well as creating a functioning
call to arms using phones or Blackberries for use in a disaster notifications. Bring
leadership together for decisions for all incident that could potentially devastate
the company. Set up and monitored a disaster recovery exercise for the whole
company including all business units and IT recovery offsite at the contracted
recovery vendor.
Left due to the two plus hour drive one-way back and forth to work from home.
Lead Disaster Recovery & Problem Coordinator
REGENCE GROUP - 2007 to 2009
Designed disaster recovery plans; business continuity plans, and carried out hot
site exercises for multilevel hardware and software that included business users.
Managed problem escalation and SWAT teams. Exercised to insure 100%

2. recoverability, and collaborated with third party vendors and business users.
Scheduled and facilitated six hot site-testing times annually.
Major Contributions: • Strengthened ability to avert or rapidly resolve complex
technology issues, merging Disaster Recovery Function with Problem
Coordination, and building world class 24x7 coverage team • Defined Recovery
Time and Point objectives (RTO and RPO) for 200 + applications • Minimized
downtime during testing process, negotiating with hot site to schedule optimal
testing times 6 times per year • Maintained up-to-date knowledge base with
teams on all new and emerging technologies
Additional Projects: • Played key role in establishing Configuration Management
Database (CMDB) • Introduced Information Technology Infrastructure Library
(ITIL) standard into ongoing support • Designed recovery packet process
including recovery strategies for Business Continuity tiers, and subsequently
integrated with business plans.
Disaster Recovery Coordinator - 2002 to 2007
Disaster Recovery Supervisor - 1998 to 2002
REGENCE GROUP - Washington, DC - 2000 to 2007
Oregon, and Utah. Exercised recoverability for servers and systems within all
four states within 90% goals met. Coordinated the recovery planning process for
test exercises, for IT business systems, and hardware.
Data Center Manager for 3 sites in Washington 1992 - 1998
Major Contributions: • Stabilized Disaster Recovery department, creating first
comprehensive analytically based disaster recovery testing and planning
standards for all IT staff. • Planned, developed, and introduced testing and
tracking methods for users of all applications. • Streamlined testing and
documentation processes, creating method utilized for UNIX and Mainframes 4
times annually. • Established hot site testing with IBM hot site for annual
exercise • Instrumental in moving 1,800 sq. ft. data center in Washington to
Utah data center; achieved 0% data losses, and 0% process interruptions during
entire 48-hour move. PEGGY C. MCDANIEL • pmcda76593@aol.com
EDUCATION

3. Associates in Business
Colorado Mountain College –
Glenwood Springs, CO
Business
University of Adams State - 1972 to 1973
Alamosa, CO
Web Design
Art Institute of Pittsburg
ADDITIONAL INFORMATION TECHNICAL SKILLS
Software: RUP • MVS/ESA • CA1 • CA7 • CA11 • CA JAR • TSO • ISPF • SDSF •
Automate • JES2 DataExpert • CICS • Resolve • REX • Gateway • NetView • HSM •
SMF • Omegammon SAS • Control/M/R • Remedy • Pilar • MS/DOS • MS Word • MS
Excel • MS Access Lotus Notes • Windows XP PRO • Visio • LDRPS • Tivoli • Clarity
• Crystal Reports • CMDB • Livelink • PeopleSoft • Adobe CS4 • MS PowerPoint • MS
Outlook • OnBase • Adobe • SharePoint • Adobe
Hardware: IBM 9000 • 9672-R36 • 3880 • RAMACIII • RVA • SHARKS ESS •
3745 • 3480 • 3590 • 3490 3644 • Magstar/VTS • 3130 • 4245 • AS400 •
RS6000 (15 to H50s) • SP2 • IBM/PCs • PSF2 CMOSS • Datagraphix Fiche •
Xerox 4135 • 9700 • 4700 • DP180 • DP65 • EMC • PCs (various)