This document outlines a proposed prepaid wireless service product. It describes key benefits for customers including convenience, control over expenses without lengthy contracts, and flexibility. The product lifecycle includes buying airtime cards with talktime balances and validity periods, recharging balances as needed, and cards expiring if not recharged in time. Various price plans would be available, but the core milestones like talktime validity would remain the same. Business rules would define pricing, airtime durations and expirations, card expirations, and number recycling policies. The goal is to give customers easy, flexible mobile access without long-term commitments.

1. SERVICE/PRODUCT SPECIFICATION
Product/Service Name IN Prepaid Services Version 1.0
Product Ref. #
ORIGINATOR’S DETAILS
Originator (Print name) Department/Co. Position Date Raised Tel No.
Product Mgt Product Manager – 3613610
Wireless
Product Development Manager Dept. Manager (Print Name) Date Approved Tel No.
Approval (Sign)
OUTLINE OF PROPOSED PRODUCT/SERVICE
PRODUCT DESCRIPTION
Customers would be able to have the following benefits:
• Convenience and Control over one’s expenses. Pay as You Go – fill up credit on to your account, use it to make
voice calls, SMS, Data etc – fill up again when it is consumed..
• No lengthy paperwork and documentation – only proof of ID and residence required.
• Flexibility for monthly fee/rentals should be supportde. You pay for what you use – an end life cycle event is
required.
• No need to deactivate connection – just stop using or don’t fill up again.
Milestones in Prepaid Life Cycle:
• Buying a card with a particular (i) airtime amount, (ii) talktime validity end-date and (iii) card expiry date.
• Recharging (or filling up) with talktime and topping up the available talktime balance, and acquiring a new validity end-
date and card expiry date. If balance reached zero, incoming calls to be allowed until the end validity period or end of
card expiry date (business rule to be examined). Outgoing calls that are not charged would be possible e.g. free
phone nos., card recharging, etc.
• Talktime Expiry if some of the talktime remains unused after the validity end-date.
• The period between talktime validity end date and card expiry date called grace period. Grace period of ‘x’ days (to be
confirmed). Incoming calls may be allowed during grace period (business rule to be examined), outgoing calls not
possible as talktime balance has expired, , except emergency calls, call to IVR recharge functionality, SMS to recharging
Short code & USSD recharge. Card could be recharged within the grace period, but unused talktime may get lost
(or Newtel can devise a business rule – unused talktime can be used again after recharging during grace period).
After charging outgoing calls to be resumed.
• If card not charged within grace period, it gets deactivated, the number goes for recycling (quarantined for ‘x’ months
and then recycled).
• If the card is recharged during talktime validity, both cummulative and max value options should be supported(e.g
if recharge is 10 days before end of talktime validity, it shhould be possible to reconduct the talktime validity period
as per max set or cummulate the talktime validity + the 10 days) .
• Same recharging Cards should be used for Mobile, Fixed and Internet.
There would be various kinds of prepaid price plans, and hence more than one type of prepaid customers. However, the
there would be no new milestones applying to any of them. Some of the milestones described may not be applicable to
some types of prepaid customers, or the values may differ – e.g . talktime validity end-date, card expiry date, etc. Please also
refer to Pricing Alternatives document for mobile subscriptions for an exhaustive list of pricing options.
BAH to define Business rules regarding any (i) Pricing – call charges and daily, monthly annual subscription charges, (ii) airtime vaildity,
(iii) airtime expiry, (iv) card expiry date, (v) quarantine period for prepaid connections, (vi) recycling of prepaid numbers (MSISDNs), etc.
PRODUCT CONCEPT
A customer would have the following benefits:
• Keeping in control of their expenses
• No requirement for paperwork or other formalities to get a connection
• Freedom to ‘use and throw’ – easy to subscribe and unsubscribe the various services avaiable and the prepaid
product itself.
• ‘Plug and Play’ – just buy from a retail shop and instantly go mobile.
• No monthly bills.
• Quality and variety of services nearly equivalent to those provided on post-paid subscriptions.
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