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Cfc customer experience_ownership
- 1. Room for Improvement
Executives clearly believe in the promise offered by a unique experience
and have assigned it to a senior executive and/or specialized group
Source: Council on Financial Competition, Breaking the Commodity Cycle: Anchoring the Customer Experience © 2006 Corporate Executive Board.
on Emerging Consumer Demands, Washington D.C.: Corporate Executive Board 2006, p. 9. All Rights Reserved.