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Room for Improvement
                           Executives clearly believe in the promise offered by a unique experience
                             and have assigned it to a senior executive and/or specialized group




Source: Council on Financial Competition, Breaking the Commodity Cycle: Anchoring the Customer Experience   © 2006 Corporate Executive Board.
on Emerging Consumer Demands, Washington D.C.: Corporate Executive Board 2006, p. 9.                                     All Rights Reserved.

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Cfc customer experience_ownership

  • 1. Room for Improvement Executives clearly believe in the promise offered by a unique experience and have assigned it to a senior executive and/or specialized group Source: Council on Financial Competition, Breaking the Commodity Cycle: Anchoring the Customer Experience © 2006 Corporate Executive Board. on Emerging Consumer Demands, Washington D.C.: Corporate Executive Board 2006, p. 9. All Rights Reserved.