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PDCS General Proposal
This document is a proposal from Phakamani Debt Collection Services that offers a 25% contingency commission on successful debt recoveries. It details Phakamani's experience in debt collection across various industries, capacity to handle accounts, legislative compliance, performance indicators, understanding of client needs, and technology/systems used. The proposal aims to retain clients by ensuring debtors receive excellent service and payment options while meeting all collection requirements.
PDCS General Proposal
- 1. PHAKAMANI DEBT COLLECTIONSERVICES PROPOSAL
- 2. Our Offer toyou: 25% Excl. VAT Contingency Commission – Based on Successful recovery only Monthly reporting done by the 9th of each month All payments due to Cell C will be by the 9th of each month After 6 Months should the collection be unsuccessful, we hand back the account at no charge.
- 3. Collectively have overa century of experience National debt recovery Work with a variety of industries From Current books to bad debt Pre-Legal to Legal Year-On-Year Growth 40% collections Year-On-Year Growth 35% client base Experience
- 4. Capacity Building Size: 50% Collectors:28% * Management: 35% * Systems and resources: 25% Admin Staff: 30%* Marketing: 50% * Can be doubled based on interviewed and screened Staff Currently at (of 100%) :
- 5. Members Expertise includes: Law,Marketing, Project & Business management. Personally give the training to all staff Are registered with the Council for Debt Collectors Ensure a low staff turn over (4% per annum) Expertise Collectors Are certified / Registered with the Council for Debt Collectors Collectively speak 8 out of 11 official languages Have less than 500 accounts each Are cycled between accounts (re: personality & approach) Admin Capture and import accounts within 72hours. Respond to client enquiries within 24 hours
- 6. Success Dr B Niewhoudt(GP): Successfully collected over 90% of total outstanding medical book handed over through our pre legal / soft collection process. Makro (MassStores): Collection percentage exceeded 80% on all accounts handed over through our pre legal / Soft collection process. Zone Life Gym: We were able to collect 72% more than the other collector on their panel. MVS: Collected Over 6 Million Rand on Municipal accounts.
- 7. Variety of industries/ Clients…
- 8. Registered with theDebt Collection Council in terms of the Debt Collection Act (114 of 1998) A Member of the Association of Debt Recovery Agents (ADRA) A Member of various Business Forums BNI (Business Networking International) BEE Compliant (Level 4) Approach Affiliations We at PDCS would like to ensure that all clients are retained in the following manner (Based on our Affiliations): Soft Collections (Pre-legal) Monthly reporting Dedicated client relations managers Monthly pay over to client Non-threatening correspondence Black listing of debtors at no cost No legal Routes Processes / followed unless permitted by you
- 9. General Collection process CaptureCase / Import Send SMS & Letter with contact details Calls made Contact: Negotiate Payment Settle / Arrangement SMS & payment Letter sent Arrangement honoured Disburse funds Close account Ideal
- 10. General Collection process Arrangementnot honoured SMS Sent Call made Re-Negotiate Payment Possible date / Amount change SMS & Letter sent Reminder call & SMS Sent day before payment date Payment received Disbursement of funds Close account Broken promise
- 11. General Collection process Call1-5 times No Contact Send to trace Trace received Call 1- 5 times Make Arrangement SMS & Letter sent Payment received Disburse funds Close account Trace accounts
- 12. Month 1 Month 2 Month3 Month 4 Month 5 Month 6 0% 5% 10% 15% 20% 25% 30% Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Collection projection
- 13. Legislation 1.National Credit ActNo 34 of 2005 2. Magistrates Court Act No 32 of 1944 3. Attorneys Act No 53 of 1979 4. Debt Collectors Act No 114 of 1998 5. Contingency Fees Act No 66 of 1997 6. Protection of Information Bill 7. Protection of Personal Information Bill 8. Consumer Protection Act No 68 of 2008
- 14. 0% 20% 40% 60% 80% 100% 120% 2010 2011 2012 NewClients Aquired Existing clients handover Staff turn over Revenue Telemarketing Turnover Staff incentives Key Performance Indicators* *Year on Year % Growth
- 15. Our understanding of yourrequirements To retain your client base. Ensure that debtors receive the best possible service and experience from a debt collection company. By listening and assisting the debtors. All calls are monitored and audited by one of our Members ensuring the highest quality and assurance that your debtors are handled with care. We strive not only for client satisfaction but debtor satisfaction too. *Please see debtor references Various payment methods. Electronic debit order Credit card facility Electronic fund transfer Cash Cheques
- 16. Compliments Potential Client: I’veheard you guys are reliable and your customers are delighted with your service Debtor: Your service is Ayoba!
- 17. Our understanding of yourrequirements To ensure all your collection needs are met. A dedicated client relationship manager will be at your disposal when needed. This person will attend to any logistical, reporting or general queries that you may have in person. A dedicated Collection Team, screened specifically for the industry and specialists in soft collections will be dedicated to your accounts.
- 18.
- 25. Thank you forthe time afforded to us. QUESTIONS?
Editor's Notes
- #4 We currently focus on JHB, Durban and CPT Indsutries, health, medical, education, retail, municipal a couple of many
- #5 Based on screened and interviewed staff we are able to double current staff compliment
- #6 We prefer the “ want to come to work approach”. Incentives for our collectors are extremely high, as well as a focused but comfortable working environment.
- #7 Generally the first month is about the contact and arrangements made with the debtors, will pick up by the second month.
- #15 Our focus is on clients whether existing or new and find that due to our service approach have grown 20% since last year just on new clients, and grown our existing books by 23% based on continued support from our clients.
- #21 History Notes Everything that a user does on the system, is automatically captures by the system itself, reducing the need for the user to make unnecessary notes. History notes are also secures. I.e. cannot be removed.
- #22 Making User NotesNotes can be made by using free flow typing, OR, by clicking on the “quick-notes” which will make predesigned notes at the click of a button…
- #23 Dialer Excalibur does not have a digital dialer, bur integretes into all the well known dialers that are in use in South Africa. Calls made threw the Excalibur system can therefore be recorded which enables our account managers to evaluate each agent to ensure that we achieve a high level of professionalism and customer / client satisfaction.
- #24 Finances All finance transactions are recorded chronologically. Payment are imported in Bulk. Fees are calculated automatically Excalibur manages In-Duplum to ensure legal correspondence