The document is the December 2015 issue of the Payments & Cards Magazine. It provides an overview of the contents of the issue which includes thought leader articles on topics in the payments industry, job opportunities, and upcoming events. It also contains advertisements and information for businesses and thought leaders looking to get involved by advertising or contributing articles. The issue features events, thought pieces, jobs, and more to keep readers informed on the payments industry. The magazine is expanding its coverage and welcomes feedback and contributions from payments professionals.
2018 - Thinking beyond borders in Global Retail Import Export TradeRolf
By Rolf Visser, "Thinking beyond borders in Global Retail" is all about the How and drivers for cross-border ecommerce. Cross-border e-commerce is a profound driver of positive-sum growth, far outpacing the growth of the economy as a whole. The unstoppable rise of a global e-commerce marketplace could create a trigger for governments to lower trade barriers and harmonize procedures and trade rules. Research includes rare Import and Export facts & figures.
We’ve asked customers and partners, spoken to industry experts and made our own conclusions and predictions to help financial organisations succeed in mobile
in 2015.
Who are the mobile innovators and disruptors of the financial industry? How will banks tackle mobile security threats in 2015? What will Apple Pay mean for the financial institutions? What’s the regulatory impact of new mobile technology such as wearables? How do financial institutions stay on top of mobile technology with an accelerated pace of innovation? How much longer will employees of financial firms be tied to a desktop? You'll find the answers in this presentation.
Silvrr is a technology company. Funded by IDG (International Data Group), and ChinaGrowthCapital established Venture Capital firms based in Silicon Valley, CA and Beijing respectively
For the purposes of developing the following:
Online Payment Solutions
Credit Services
E-Commerce
Remittance
The event is attended by experts within the Cards, Mobile & Prepaid cards industry, banking & finance industry, retail, government sector, telecoms industry, utilities as well as card issuers, manufacturers & vendors.
The event is Africa’s largest Cards conference with opportunity to learn:
• How to have consistency in cross border transactions
• How to accesses untapped potential of the middle class
• How to choose the correct technology
• How to increase your average revenue per unit
• How to find the right mix between open and closed loop systems
The event also offers extensive networking opportunities through speed networking and our online system ‘contact’ which enables you to set up meetings during the course of the event with any of the participants.
The 10 best digital payment service providers in india compressedMerry D'souza
Insights Success has come up with a special edition, The 10 Best Digital Payment Service Providers in India, which showcases the current service providers contributing to uplift the digital payments industry of the nation.
On the cover, we have, India Transact Services Ltd. (ITSL), a subsidiary of AGS Transact Technologies Ltd.
Reference
e-Conomy SEA is a multi-year research program launched by Google and Temasek in 2016. Bain & Company joined the program as lead research partner in 2019. The research leverages Bain analysis, Google Trends, Temasek research, industry sources and expert interviews to shed light on the Internet economy in Southeast Asia. The information included in this report is sourced as “Google & Temasek / Bain, e-Conomy SEA 2019” except from third parties specified otherwise.
Disclaimer
The information in this report is provided on an “as is” basis. This document was produced by and the opinions expressed are those of Google, Temasek, Bain and other third parties involved as of the date of writing and are subject to change. It has been prepared solely for information purposes over a limited time period to provide a perspective on the market. Projected market and financial information, analyses and conclusions contained herein should not be construed as definitive forecasts or guarantees of future performance or results. Google, Temasek, Bain or any of their affiliates or any third party involved makes no representation or warranty, either expressed or implied, as to the accuracy or completeness of the
information in the report and shall not be liable for any loss arising from the use hereof. Google does not provide market analysis or financial projections. Google internal data was not used in the development of this report.
2018 - Thinking beyond borders in Global Retail Import Export TradeRolf
By Rolf Visser, "Thinking beyond borders in Global Retail" is all about the How and drivers for cross-border ecommerce. Cross-border e-commerce is a profound driver of positive-sum growth, far outpacing the growth of the economy as a whole. The unstoppable rise of a global e-commerce marketplace could create a trigger for governments to lower trade barriers and harmonize procedures and trade rules. Research includes rare Import and Export facts & figures.
We’ve asked customers and partners, spoken to industry experts and made our own conclusions and predictions to help financial organisations succeed in mobile
in 2015.
Who are the mobile innovators and disruptors of the financial industry? How will banks tackle mobile security threats in 2015? What will Apple Pay mean for the financial institutions? What’s the regulatory impact of new mobile technology such as wearables? How do financial institutions stay on top of mobile technology with an accelerated pace of innovation? How much longer will employees of financial firms be tied to a desktop? You'll find the answers in this presentation.
Silvrr is a technology company. Funded by IDG (International Data Group), and ChinaGrowthCapital established Venture Capital firms based in Silicon Valley, CA and Beijing respectively
For the purposes of developing the following:
Online Payment Solutions
Credit Services
E-Commerce
Remittance
The event is attended by experts within the Cards, Mobile & Prepaid cards industry, banking & finance industry, retail, government sector, telecoms industry, utilities as well as card issuers, manufacturers & vendors.
The event is Africa’s largest Cards conference with opportunity to learn:
• How to have consistency in cross border transactions
• How to accesses untapped potential of the middle class
• How to choose the correct technology
• How to increase your average revenue per unit
• How to find the right mix between open and closed loop systems
The event also offers extensive networking opportunities through speed networking and our online system ‘contact’ which enables you to set up meetings during the course of the event with any of the participants.
The 10 best digital payment service providers in india compressedMerry D'souza
Insights Success has come up with a special edition, The 10 Best Digital Payment Service Providers in India, which showcases the current service providers contributing to uplift the digital payments industry of the nation.
On the cover, we have, India Transact Services Ltd. (ITSL), a subsidiary of AGS Transact Technologies Ltd.
Reference
e-Conomy SEA is a multi-year research program launched by Google and Temasek in 2016. Bain & Company joined the program as lead research partner in 2019. The research leverages Bain analysis, Google Trends, Temasek research, industry sources and expert interviews to shed light on the Internet economy in Southeast Asia. The information included in this report is sourced as “Google & Temasek / Bain, e-Conomy SEA 2019” except from third parties specified otherwise.
Disclaimer
The information in this report is provided on an “as is” basis. This document was produced by and the opinions expressed are those of Google, Temasek, Bain and other third parties involved as of the date of writing and are subject to change. It has been prepared solely for information purposes over a limited time period to provide a perspective on the market. Projected market and financial information, analyses and conclusions contained herein should not be construed as definitive forecasts or guarantees of future performance or results. Google, Temasek, Bain or any of their affiliates or any third party involved makes no representation or warranty, either expressed or implied, as to the accuracy or completeness of the
information in the report and shall not be liable for any loss arising from the use hereof. Google does not provide market analysis or financial projections. Google internal data was not used in the development of this report.
e-Conomy SEA 2019 report (from Google and Temasek)Duy Hoang
e-Conomy SEA is a multi-year research program launched to shed light on the Internet economy in Southeast Asia. It covers the six largest markets in the region: Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. The 2019 report covers five key sectors of the Internet economy: Online Travel (Flights, Hotels, Vacation Rentals); Online Media (Advertising, Gaming, Subscription Music and Video on Demand); Ride Hailing (Transport, Food Delivery); e-Commerce; and a first in the series, Digital Financial Services (Payments, Remittance, Lending, Investment, Insurance).
This year’s report, “e-Conomy SEA 2019 — Swipe up and to the right: Southeast Asia’s $100 billion Internet economy”, shows that the Internet economy has, for the first time, crossed the $100 billion mark. The pace of growth has been unprecedented, leading to a revision of our own estimates.
Ascent – Thought leadership from Atos Promises of a converging worldAscent Atos
A magazine into the future of our ever-more connected planet
This new Ascent magazine is the latest edition of the ascent thought leadership program from Atos and sets out how the years ahead will see era-defining change in the global technology landscape, further impacting the way we all connect, live and do business.
This magazine includes articles and views from business leaders, academia and the Atos Scientific Community. Each of the stories in this magazine can tell us something about the world that awaits us all.
Which societies are going cashless, and what models are they adopting? How can technology support governments, consumers and merchants in going cashless?
The next 10 years in FinTech by Philippe Gelis from KantoxTheFamily
We're thrilled to welcome a very special guest:
Philippe Gelis, cofounder & CEO at Kantox!
We hear a lot of talk about the future of Fintech, and who better to give his take on the subject than the cofounder & CEO of one of its top performers?
You've probably heard about Kantox, the P2P currency exchange platform with 1600 clients in over 20 geographic locations. This startup focuses on SMEs and mid-cap companies, providing them with a solution that has historically only been available to the largest of organizations.
Kantox announced last September that they had reached over $2 billion in total transactions on the platform. With their $11 M Series B round raised last May, we can say things are looking pretty good for Kantox ;)
Philippe cofounded Kantox, one of the first Fintech startups, back in 2011. He began his career working for Renault Suisse as a financial controller. He then gained invaluable experience in the banking industry as a consultant. Before founding Kantox, he was strategy & management consultant at Deloitte. He is specialized in corporate finance and business strategy.
In this 45 min. talks on the future of Fintech, Philippe gives his analysis of the current state of the industry and the major trends to follow during the next 10 years.
LOVE,
TheFamily Team
Traditionally, lotteries and betting products have been sold via stores and partners, such as bars or tobacco shops depending of the regulation. But the industry pace have radically changed with the IoT and the arrival of the Millennial Generation -or Gen. Z- requesting for a 24 hours, 7 days a week engagement with the brand. The idea of transversal digital channels it´s a trending topic discussion for the companies and stakeholders. In the current era of digital age and products, the threat of substitutes in this sector is very strong, as any leisure activity can act this way with minimal switching costs for the players.
Leverage on Social Media Channels to Build you Brand, Gain More Customers and Make more Sales.
As social media has become a most have element of the overall marketing strategy of many Companies.
More than 90% of Marketers Use Social Media for their Campaigns, But the BIG question Remains: "How do they Use It?"
Moreover Marketing Departments are using social media to build online communities and turn customers into brand ambassadors. Which is particularly important for small businesses.
e-Conomy SEA 2019 report (from Google and Temasek)Duy Hoang
e-Conomy SEA is a multi-year research program launched to shed light on the Internet economy in Southeast Asia. It covers the six largest markets in the region: Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. The 2019 report covers five key sectors of the Internet economy: Online Travel (Flights, Hotels, Vacation Rentals); Online Media (Advertising, Gaming, Subscription Music and Video on Demand); Ride Hailing (Transport, Food Delivery); e-Commerce; and a first in the series, Digital Financial Services (Payments, Remittance, Lending, Investment, Insurance).
This year’s report, “e-Conomy SEA 2019 — Swipe up and to the right: Southeast Asia’s $100 billion Internet economy”, shows that the Internet economy has, for the first time, crossed the $100 billion mark. The pace of growth has been unprecedented, leading to a revision of our own estimates.
Ascent – Thought leadership from Atos Promises of a converging worldAscent Atos
A magazine into the future of our ever-more connected planet
This new Ascent magazine is the latest edition of the ascent thought leadership program from Atos and sets out how the years ahead will see era-defining change in the global technology landscape, further impacting the way we all connect, live and do business.
This magazine includes articles and views from business leaders, academia and the Atos Scientific Community. Each of the stories in this magazine can tell us something about the world that awaits us all.
Which societies are going cashless, and what models are they adopting? How can technology support governments, consumers and merchants in going cashless?
The next 10 years in FinTech by Philippe Gelis from KantoxTheFamily
We're thrilled to welcome a very special guest:
Philippe Gelis, cofounder & CEO at Kantox!
We hear a lot of talk about the future of Fintech, and who better to give his take on the subject than the cofounder & CEO of one of its top performers?
You've probably heard about Kantox, the P2P currency exchange platform with 1600 clients in over 20 geographic locations. This startup focuses on SMEs and mid-cap companies, providing them with a solution that has historically only been available to the largest of organizations.
Kantox announced last September that they had reached over $2 billion in total transactions on the platform. With their $11 M Series B round raised last May, we can say things are looking pretty good for Kantox ;)
Philippe cofounded Kantox, one of the first Fintech startups, back in 2011. He began his career working for Renault Suisse as a financial controller. He then gained invaluable experience in the banking industry as a consultant. Before founding Kantox, he was strategy & management consultant at Deloitte. He is specialized in corporate finance and business strategy.
In this 45 min. talks on the future of Fintech, Philippe gives his analysis of the current state of the industry and the major trends to follow during the next 10 years.
LOVE,
TheFamily Team
Traditionally, lotteries and betting products have been sold via stores and partners, such as bars or tobacco shops depending of the regulation. But the industry pace have radically changed with the IoT and the arrival of the Millennial Generation -or Gen. Z- requesting for a 24 hours, 7 days a week engagement with the brand. The idea of transversal digital channels it´s a trending topic discussion for the companies and stakeholders. In the current era of digital age and products, the threat of substitutes in this sector is very strong, as any leisure activity can act this way with minimal switching costs for the players.
Leverage on Social Media Channels to Build you Brand, Gain More Customers and Make more Sales.
As social media has become a most have element of the overall marketing strategy of many Companies.
More than 90% of Marketers Use Social Media for their Campaigns, But the BIG question Remains: "How do they Use It?"
Moreover Marketing Departments are using social media to build online communities and turn customers into brand ambassadors. Which is particularly important for small businesses.
So, with great enthusiasm Insights Success has shortlisted,
“The 10 Most Promising Payment and Card Solution
Providers 2019”, who are working round the clock to make
transactions more secured and efficient.
Also, while flipping the pages don’t forget to go through the
CXOs and articles written by
South Africa: A Digital Innovation Hub for Financial ServicesSeymourSloan
South Africa is fast becoming one of the leading digital players in financial services along with Kenya and Tanzania. This piece explores how they have succeeded where others have stalled.
Mobile payments landscape in Zimbawe | Beyond 2015Evolys Digital
How can businesses benefit from the Mobile Payments Revolution in Zimbabwe, and what is the future like for those who want to venture into the mobile payments landscape. Evolys Digital
For those who are asking where the banking industry is headed, how a GAFA Bank will look like, what banks can do to bridge the existing digital gap, and even leverage the disruption - here is a short summary.
Mobile Wallet - Tech Startup - $1 Billion OpportunityVenture Advisors
The market is changing. The future is changing. The banking and telecom business are challenging each other. The shift is clearly see. This is fusion of Banking and Telecom opportunity. This is future for both. This is One of best Tech Startup from Kuwait. Looking to be $1 Billion Startup.
AFRIMARKET is an example of a young startup which was launched with the idea of bringing a new simple, cheaper, and more efficient way of transferring money from the African diaspora to their relatives in the continent. The immediate success of their service in terms of adoption by the targeted users and their ability to attract investors show the pertinence of the service and the chosen business model.
Nevertheless, the company is constantly adapting its strategy, mainly in terms of payment method (cash, online or mobile), going online or not, service portfolio and target market.
The informal sector in sub-Saharan Africa contributes about 80% of the GDP of this region.
But these strong actors are those who have the least access to modern banking services. This is due to unsuitable cost and banking operations. The financial operations of the informal sector will therefore remain untraceable and access to financial services and products difficult.
The model needs to be redesigned. The mobile money revolution has set the tone and pace.
The plan is simple.
The first step is to digitize savings.
The second will be to connect savers and financial institutions by adapting the pricing model to the savings ranges of these.
Banking for Africa by Africa.
Digital serving the community.
Croissance et innovation dans la banque de détail en AfriqueOthmane Ghailane
Le cabinet McKinsey Global Banking a tout juste publié un nouveau rapport sur la banque de détail en Afrique sous le thème : Rugir à la vie, croissance et innovation dans la banque de détail en Afrique. Plus d'infos : http://bit.ly/2tgrUzw
10 Things You Need to Know about Mobile Money Services Mahindra Comviva
We have covered various aspects of mobile money services before. So, we thought we would cover 10 important facts that you need to know about it. There are various facts that are important, here’s our list of top 10 for you.
Contactless payments in african countriesAdityaAdapaa
Contactless payments in Africa is growing on par with the growing smartphone usage and telecom connectivity. Countries like South Africa, Nigeria, Egypt, Morocco are some of the countries monitored by Qual2Quant in Africa.
Business APAC Marvellous E-Commerce Solution Providers of 2020
PCM-Vol.-1-Issue-7
1. Vol 1. Issue 7
Dec. 2015
YOUR GATEWAY TO THE WORLD OF PAYMENTS
PCM
Exciting thought leader stories about happenings in the payments world | + Insight into In-house recruiting
Finacial Services in
Modern Times
2. Welcome to the 7th issue!
You are reading the seventh issue of the Payments & Cards Magazine. In order
to keep our clients, associates, subscribers and all payments professionals in the
loop, we have decided to create a monthly magazine, now already in its seventh
issue.
The seventh issue features events in the Payments industry, thought leader
articles, top jobs and more! The magazine is currently expanding its scope and will
cover topics such as, Q&A, product/ service reviews, statistics & facts, educational
articles and other great content in the following editions!
The magazine is also a good way for you to keep in touch with what is happening
in the Payments world as well as like minded professionals. If you haven’t checked
in with us lately, we think you will be surprised and excited about all the wonderful
things happening in the industry.We hope to hear from you soon, and we welcome
your feedback!
Throughout each issue, there will be descriptions and lists of events within the
Payments industry happening this month, as well as announcements and latest
developments & partnerships. If you are a thought leader and would like to be
featured or present your thoughts, please get in touch.
On the other hand, as a business, the magazine offers you various advertising
possibilities. Want to learn more? Just contact us!
If you have any questions, suggestions, or concerns, please address them to the
editors:
Amir Abdin - amir@paymentsandcardsnetwork.com
Duc Dang - duc@paymentsandcardsnetwork.com
The Payments & Cards Network team wishes you good reading!
002
3. thoughtleaders
STORIES
spotlight
Contents
Thought Leaders: Unlocking Wallet Payments in Sub-Sahara
Jide Akindele continues the series about the development of the mobile
payments industry in a promising part of Africa.
Spotlight: Paystand
We talked to the makers of the payment-as-a-
service platform.
Hot Jobs
Looking for a new role and exciting challenges?
Check out our latest job opportunities!
Events
Here we showcase the most exciting upcoming
events in the payment industry.
Thought Leaders: 10 things to do to keep your customer satisfied
Nick Fox presents key actions to keep your business’ customers engaged and
loyal.
Thought Leaders: E-commerce in Europe
Yves Lalieu discusses the new e-commerce environment in Europe and its
accompanying challenges.
8 14
003
3
14
Thought Leaders: A day in the life of an in-house recruiter
Magaret Buj gives us a deep insight behind the scenes of tasks and challenges
as an in-house recruiter at Yieldify.
4
8
10
12
14
17
18
10
5. 005
Loyalty incentives: Incentives drive repeat
purchases and recommendations, if mobile
wallet users know that they are bound for some
kind of incentive for being loyal users, then it
is bound to fuel continuous use of the wallet
medium. Many non-adopters currently do not
see the full advantage of using a mobile wallet
over cash or other mediums, as they cannot see
any price differentiation, therefore, a compelling
proposition must be in place to stimulate usage.
Consumer behaviour data: “Big data not
just transactions” should be seen as a great
opportunity to get direct access to consumer’s
behaviour, this in itself is a gold mine. The Sub-
Sahara region has been plagued with minimal
accurate consumer data. Such rich data would
help forecasters provide meaningful analytics,
for local and international investors and other
business decision makers. Big data as a strategy
would stimulate future growth of both B2B and
B2C activities.
Consumer education: a lot of consumers
within the Sub-Sahara African region still prefer
cash purchases face to face and take away what
they have paid for, due to concerns of security.
However, this is also the case with merchants
concerned with fraud and its impact on cost of
sales. Consumer education and assurances that
mobile wallet payments are a secure payment
channel, would most likely allay fears. In the case
of merchants, fraud reduction is highly reduced
especially issues surrounding “charge backs” and
“not present” M-commerce online purchases
which is a steady growth area in Sub-Sahara
Africa.
Competitive low fee structure: This is high
on the agenda for many existing or would be
merchants looking for alternative payments. A
high fee or complicated structure would be seen
as a barrier to entry, therefore, minimising the
chances for rapid growth. The same applies to
consumers, it has been stated that some users
cannot afford the cost of maintaining a bank
account due to cost. The strategy for mobile
wallets providers should always be to reach
volumes at low costs as a means to incentivise
the growth of wallet uptake.
Content availability: Content is king! If
consumers have a variety of services and
products to purchase with their wallets, growth
adoption will follow. As it stands P2P, Airtime
Top-up, bulk pay and Bill pay dominates the
volume of transactions to date. M-commerce is
set to follow, with the introduction of a lot more
variety of services. As recent as November 2015,
a large well known Middle Eastern airline tied up
with a mobile wallet provider in Kenya, enabling
acceptance of mobile payments for flights. This
is indeed exciting news, other major service
providers around the globe should set to follow,
due to relative ease and cost effectiveness of such
services for both the providers and consumers.
Conclusion
There are several keys required to unlock mobile
wallet adoption in Sub-Sahara Africa, not a single
key. Despite the current successes witnessed in
the region, a good strategic mix will ensure that
adoption growth would continue in an upward
trend. In short the ecosystem must look into the
pressure points of the consumers in order to get
their continuous attention and loyalty.
6. MMIT, Mobile Media Info Tech, is a mobile payment processor with a mission to
revolutionize the mobile payment process.
MMIT focuses on the Sub-Sahara Africa market and partners with financial institutions
and international merchants to provide value added services to mobile wallet providers
and users. Please visit MMIT at www.mmitonline.com.
Jide Akindele, Founder,
MMIT
Jide is a visionary entrepreneur with a deep and wide
knowledge of technologies based in the mobile money and
payment transaction space. Mr. Akindele has held various
directorship positions for companies in West Africa and has
worked in USA, Nigeria and the UK since 2007.
7. Advisory Panel
Sponsors,Exhibitors & Partners
Co-Founder, Jumia/CEO &
Co-Founder, Supermart
An award winning and
celebrated businessman in
Africa, Raphael heads up the
biggest online retail platform
in Nigeria, Supermart and has
taken the African business
scene by storm. His previous
work with one of the biggest
online companies, Jumnia,
launched him to success, and
cultivated his passion for Africa
and its development.
Co-Founder and CEO,
Gyft
Most will instantly recognise
Vinny straight from the small
screen and his position on
South Africa’s Dragons Den,
and others will know him
as the co-founder of some
of the biggest initiatives in
online tech in South Africa:
Clicks2Customers, Gyft and
Silicon Cape Initiative. He
has since moved to the actual
Silcon Valley and is rubbing
shoulders with big names
like Richard Branson among
others.
Principle, Digital Growth
Africa & Middle East
Emilian’s passion for
eCommerce and online
trends shines through when
he speaks. He describes
himself as an eCommerce
and global entrepreneur and
has headed up some of the
biggest companies in South
Africa, as well as the rest of
the world including Rocket
Internet, Groupon and Zando
among others. He is currently
living between South Africa
and the Middle East with his
investment initiatives.
Internet Strategist,
Naspers
It has been said that anything
that this man shares will be
deep and thought provoking.
Joe used to be Mary Meeker’s
right hand man, and was part
of the team that took LinkedIn
and MailRu public. Described
as the most experienced man
in internet in Africa, his skills
and expertise are in high
demand and he was pounced
on by Naspers to hold a
position here in Cape Town.
RAPHAEL AFAEDOR VINNY LINGHAMEMILIAN POPA JOE OKLEBERRY
DiGAME
CEO,
MIH/ Naspers
Former CEO of Kalahari.
com, Caren was relocated
to Cape Town from Berlin,
with prior roles including
a nine year stint at eBay
as general manager for
shopping.com Germany, and
as a director and GM for eBay
Express Germany. Caren
has also worked as COO
at brands4friends, an eBay
subsidiary in Germany.
CAREN GENTHNER-KAPPESZ
Founder and CEO,
Konga Online Shopping
Sim is the Founder and
Executive Chairman of
DealDey Limited. He has over
13 years experience in New
Media & Investment Banking
and worked with leaders such
as MicroStrategy, Lucent
Technologies and Real
Networks. Sim also served
as the Africa lead for Google.
He graduated from George
Washington University,
Dartmouth College & holds an
MBA from Harvard Business
School.
SIMDUL SHAGAYA
eCommerce
Africa Confex
Follow @eCommerceConfex and @KineticEventsSA on
Twitter for daily updates and news feeds.
17 & 18 FEBRUARY 2016 | THE CTICC, CAPE TOWN
WWW.ECOMMERCE-AFRICA.COM
commerce
Africa
WATCH OUR VIDEO
The eCommerce Africa Confex gathers 1500+ Exhibition Visitors, 70+ Sponsors & Exhibitors, 500+ Conference
Delegates and 90+ Guest speakers.
Connecting the regions’ leading merchants; major retailers; brands; developers; designers and eCommerce experts,
the summit is focused on exchanging inspired and innovative ideas, discussing emerging trends and making lasting
connections.
Organisers, Kinetic, have secured some of the best global solution providers who are ready to provide the African
continent with great products and services at the most exclusive and by far the largest Commerce gathering on the
African continent.
To get involved with the show, fast track your sales or even network with industry leaders;
Click here to get your free expo pass OR Register for a full delegate pass at 15% discount.
For general enquiries and/or information about sponsorship, contact marcia@kineticevents.net
8. Trends merchant services market
10 things you should do to keep your customer satisfied
F
ighting for new business is a
priority for many organisations.
But keeping your existing
customers can actually be more
rewarding and cost your business far
less. Existing clients are the bread and
butter of any business. But how often
are they taken for granted and virtually
ignored - apart from making sure they
pay on time - until they decide to take
their business elsewhere. Follow these
steps to make sure your customers
remain engaged and loyal:
1. Customers are special – never treat
them as if they are commodities
While it may be true, your clients
never want to think they are simply
a means to your ends. Remember
your customers are people first and
foremost and should always be treated
with respect and consideration. This
notion should directly influence how
you communicate and work with them.
2. Check-in with clients regularly
People like to be reassured that all is
well and that you are accessible. You
don’t need to talk to every customer
every day or even every week, but do
make an effort to talk with one of your
best customers every day; it does not
have to be about business. Everyone
likes to be made to feel special and you
can go a long way to developing a deep
relationship with a just little effort each
day
3. Be willing to go beyond the call of
duty
Aim to over deliver. Try to do a little
more than they expect and delight
them by your commitment to their
business. It is hard to put a value on
that dedication, but many customers
will appreciate your willingness to go
the extra mile – and remember this
when contracts need renewing.
4. Honesty is the best policy
There are going to be times when you
don’t understand why something has
gone wrong. Be up front about it. Your
customers will respect the fact you
can be open with them. But make sure
you are already working the problem,
and you have a solution. Honesty is
important, but competence is even
more so.
5. Offer a loyalty scheme
Loyalty schemes don’t need to be
formal structures and processes; they
can exist within your head. Make sure
your customer knows you appreciate
their loyalty; make them aware that
they are close to some incentive or
special that isn’t available to all your
customers.
008
Axcess your partners for payments
9. About Axcess Merchant Services
Axcess work with a wide range of banking partners that allow them to provide businesses like yours with exactly
the right banking partner, tailored for your individual needs. Based in the UK, and working across a wide range
of vertical markets, the Axcess team has an enviable reputation for providing reliable and effective payment
solutions for discerning business owners.
Managing Director, Axcess Merchant
Services
Nick is the Managing Director of Axcess Merchant Services, and
a highly regarded salesman and team motivator. He has made a
specialism out of turning impersonal institutions into responsive
business partners. Nick knows how important it is to treat each new
contact as if they were the most important person in the world!
009
6. Take some time to get to know
your best clients
During the sales process you may have
gone out of your way to cultivate a new
client. Don’t waste the sweet talk you
shared earlier. Think of each customer
as your partner; what are their interests
and how do they matter to them. Do
they have a favourite team and does it
really hurt when they lose? Using this
knowledge can make a real difference
to how they feel about you and your
business.
7. Think in terms of ‘lifetime value’
Never think of a client in terms of their
last job or payment. Think of them
in terms of their value over a lifetime.
What might their business be worth to
you over an extended time? Appreciate
them as an investment that can keep on
giving. Look after your investments and
they will look after you.your customer
knows you appreciate their loyalty;
make them aware that they are close
to some incentive or special that isn’t
available to all your customers.
8. Make the link between your
business and your customer
Keep your clients in mind when your
business reaches a milestone: an
important date, a new employee, an
award or new client. Make sure your
existing customers know that it is only
due to their support that your business
is where it is and you could not have
done it without them.
9. When things go wrong be ready to
put them right – quickly!
Invariably, things go wrong. When this
happens be quick to solve the problem
and keep your client informed. This
highlights that you are on top of any
issue and they are special in being
kept advised. Think about having some
incentive available as a recompense
– even if a fault was not your own
– customers will be more willing to
forgive and forget if you make even a
small gesture towards them.
10. Treat your customer as you would
like to be treated yourself
You would be cross if something you
expected from a supplier was late or
didn’t work. So, put yourself in their
shoes when you deal within your
organisation and make sure everyone
appreciates how important it is to
get the job done correctly. Managing
customers isn’t just about sweet talk;
make sure everyone understands how
important your customer is to everyone
in your organisation!
by Nick Fox
11. Yves Lalieu
Founder of Transfeo
Yves Lalieu has worked 20 years at
MasterCard. In charge of Maestro
product management he has
introduced Maestro on e-commerce.
Working with merchants leaders
in their industry he has developed
innovative solution like Dynamic 3D
Secure or PINless solutions in the
proximity environment (Parking,
Vending, etc…)
product like Maestro or various domestic brands.
The Secure model is always using 3D Secure (or equivalent
technology like Ideal) to stop fraud. Unfortunately at the
expense of convenience and sometime transactions
conversions.
The problem is a Cornelian dilemma if you are offering
convenience you will be hit by fraud and if you want to secure
the transactions you will not maximise your sales.
• Merchants experiencing very little fraud (because they
are excellent in managing it or they are in a vertical not
fraud prone) can continue without 3D Secure
• Merchants having low fraud can use Dynamic 3D Secure
• Merchants who cannot demonstrate their ability to
manage fraud must use 3D Secure.
Working this way would reduce fraud cost to an acceptable
minimum for all payment stakeholders and deliver the
required convenience for In App payment. And this is feasible
for all products Visa, MasterCard, Maestro all domestic
brands, SEPA Credit Transfer or “Ideal like” solution.
As we can see solutions exist to bring e and m payment to
the next level in Europe, and we can easily picture what will
be the future of digital payment. The remaining question is
who will build this future in the new payment environment
banks or FinTech?
About Transfeo
Yves has created Transfeo Consulting to help all stakeholders to optimize their payments solutions. Transfeo
philosophy is to focus on customer experience and merchants needs to deliver added value to the whole
payment chain. Transfeo has a strong experience of the merchant needs built with leader in their industry.
011
12. Adayinthelife
ofanin-house
recruiter
Yieldify believes that marketers want to convert
visitors, easily. We are specialists at creating
more conversions in the lower funnel using
our Exit-Intent Technology. Yieldify’s technology
simplifies the marketers’ ability to predict and
adapt to visitor intent across all devices.
Margaret Buj is a Head of Recruitment at
Yieldify and Interview Coach. She has 11 years
of international recruitment experience and
in the last 9 years she’s helped hundreds of
professionals across the globe get jobs and
promotions they really wanted.
Margaret Buj
Head of Recruitment at
Yieldify & Interview Coach
There are 2 things I will see every day –
an inbox full of applications and emails
from candidates and managers (there
are days I receive about 250 emails).
In any given day, I will meet with line
managers to discuss specific roles or
candidates, I will source and interview
candidates, negotiate salaries and make
offers. I’d also respond to up to 10
recruitment agencies who contact us
daily – these approaches never stop but
we operate a direct sourcing model and
only use a few select agencies for hard
to fill engineering roles.
I also find events to attend to expand
my network or as a team, we’d
brainstorm ideas for e.g. improving
candidate experience or getting more
quality candidates for specific roles.
We get a lot of applications every day
but some roles are quite niche and I
only get good candidates by finding
them and approaching on LinkedIn or
by employee referrals. You’d think all
candidates who read a job description
would pay attention to the minimum
qualifications before clicking the ‘Apply
Now’ button. This is definitely not
always the case and we receive lots of
applications of candidates who have
zero or hardly any relevant experience
for a specific position.
I do use LinkedIn to conduct searches
- I not only find specific people with a
certain skill set, but I ask other people in
my network who they know. Of course
employee referrals are a great source,
too. As I speak to candidates, we can
quickly ascertain whether what Yieldify
has to offer to them will fit their needs.
It is a two-way street. Yes, in these
economic times candidates may be
more flexible, but we want to hire smart,
motivated, talented people from top 20
universities, who want to work for us.
I might have to talk to 10 or even more
people to find one or two really good
people who will work within our culture
– it is a very fast paced environment and
we’ve grown from 2 to 155 people in
2.5 years, so change is the only constant
here. Once I have completed a phone
interview and we both feel comfortable
we should move ahead, we arrange
interviews with the hiring manager
and a few others within the business.
Typically, the candidate will meet the
hiring manager and a couple of other
managers or peers and on some
occasions, there will be a presentation
or a case study involved. In an ideal
world, the candidate is a perfect fit and
the hiring process runs as smooth as
silk. Unfortunately, this is not an ideal
world so many times, even after the final
interview, you need to start the process
from scratch – sometimes a candidate
will drop out of the process for personal
reasons or they will accept another
offer.
Why do I do it? For one, helping
people progress in their career is a
wholly satisfying experience. Secondly,
helping Yieldify grow by finding the
best and brightest brings a sense of
personal satisfaction. Being able to
directly impact a company’s success by
ensuring the right people are in place is
an opportunity few other careers offer.
The challenge of reworking your strategy
and game plan in an ever-changing
environment means that I rarely have
the same work day twice. When I talk to
some of our new hires who love working
for us and are doing a great job, I do feel
a sense of satisfaction that I played a key
role in getting of them to work for us.
012
13. Using Your
Spotlight
Think you have what it takes to start a business in a
super-hot market?
PCM takes a close look at some of the most
innovative and promising startup companies in the
payment industry.
14. Jeremy Almond, co-founder & CEO, Paystand
014
“WE BELIEVE
IT’S A NOBLE
GOAL TO
HELP CHANGE
HAPPEN”
M
any different financial
services have made big
gains over the last years.
Oftentimes those are mainly
focused on business-to-consumer
transactions. However, there is also
another immense market for payments
in the business-to-business (B2B)
world. To this day, B2B payments are
known to be inefficient and expensive.
Paying invoices or moving funds
across borders can be very costly for
businesses and is full of uncertainties.
We speak with Jeremy Almond, co-
founder and CEO of Paystand, a next
generation payment & eCommerce
checkout system enabling businesses
to handle their payments in a more
efficient manner and at lower costs.
Where did your idea for Paystand
originate?
At a very high level Paystand uses
modern Internet technology to
transform B2B payments. Today in the
U.S. about half of all payments are still
done via paper cheque.
In my particular background I have
spent a long time working with business
technology companies. And I’ve seen
them try ‘crazy things’ to get away from
paper cheques. They would sometimes
build some complicated business
processes on top of ACH or move over
to credit cards, which can get really
expensive. For example, when sending
a big invoice of $50.000 you might be
charged 3% just to get paid. On the
consumer side there is a lot of great
innovation going on with payments
but there really isn’t something yet
that looks like the modern Internet on
the business side. Something that is
basically nearly instant, very low cost,
cross border and also completely
open. All the principles you know
the Internet to be. That’s where the
idea for Paystand came from. We
started building the software in 2013,
therefore, we are still a pretty young
company. But, we feel really blessed
since we’ve been growing very fast and
serving different companies from small
businesses to very large enterprises.
We just hope we can grow the business
for us as well as our customers. Our
goal is to make business payments
adapt to the Internet and modernize
the process.
How would you define your
company culture?
For us as a tech company, our culture
is very much focused on innovation,
openness and fairness. All of those
things are partly what the Internet
stands for. Bringing these values both
to our team and our customers is a very
important task. We are very customer
centricandforthatreasonwealsomade
our business model very transparent.
Since we think the industry needs
transparency all of our team members
live and breath that attitude as well.
When thinking about innovation and
openness, our team members are very
passionate about what they do. We
think that improving financial services,
which are at the heart of our economic
system, is a meaningful purpose. Our
team members with years of experience
coming from either tech companies or
financial services backgrounds came to
this start-up because we think we can
actually improve the system.
What differentiates Paystand from
other payment gateways in the B2B
payments arena?
Basically our product is centered
around a model we call payment-as-
a-service platform. This concept adds
value for the business on top of seeing
payments only as a utility. To be more
specific, we mainly do three things
that separate us from other payment
gateways.
15. A snapshot of the Paystand team located in the Silicon Valley office.
015
First, we have a fairly flexible platform
that enables a business with their own
existing business process to layer us
into their website, their invoice or their
enterprise mobile application while
still maintaining full control of their
customer experience. When looking at
companies such as PayPal or Square,
these consumer facing companies
seem to move their business into one
specific flow. We can go behind the
scenes because we don’t think it’s our
customer but the business’ customer.
Thus, we treat this relationship very
honorably. Secondly, we have this
very broad technology platform that
uses different payment rails. When
working with us, businesses have the
option to use an electronic cash or
an electronic cheque system that are
both very unique and proprietary to
Paystand. Additionally, we also allow
choice. Customers who want to use a
card for certain customers can do so.
They can use Paystand to have a single
point of reporting and a single point of
settlement. In case businesses want
to use a traditional card system for
some other customers for convenience
purposes they can do that as well.
Furthermore, if businesses want to
work with more innovative things
around digital cheques, bank to bank
transfers or electronic cash, Paystand
offers that option for their customers
too. Paystand provides the platform,
which offers many different pipes and
the business can choose which specific
ones they want to use. In the end we
provide them with all the tools which
they can use to their advantage.
The third and perhaps most interesting
thing Paystand is known for is that
its entire business model is different
from common players in payment
industry. We don’t make our profit
from transaction fees. Instead we
are a software company providing
software licenses and businesses can
use Paystand as much as they want.
Basically we give you 0 per cent network
fees that you can benefit from. If you use
our eCheque or eCash network, there
is no transaction percentage fees. This
is much more efficient for businesses
when they need to move large amounts
of money. Even if businesses want to
use the old system the costs are still
going to be dramatically lower since we
give people wholesale rates.
What are the key hurdles to grow
your business?
We believe to our core that payments
will go completely digital on the
business side. It’s going to take
quite some time though. We started
Paystand as a long-term company,
one that can make an impact by
methodically serving our customers.
Looking at hurdles, today we are
currently only operating in the U.S.. We
want to serve these customers well and
make sure Paystand has delivered the
best customer experience and solution
possible. From a broader perspective
to grow, Paystand obviously wants to
operate on a global scale. For that we
must work with the regulators in various
different countries with different sets
of rules related to moving money in a
safe, compliant and secure manner. We
take the customer’s trust very carefully
and see that as a privilege and honor to
serve them in the best way.
What opportunities do you see in
the payments industry?
Looking at the opportunity in the
industry, we’ve been very early
proponents of blockchain. If you look
a year or two ago that was very much
the bleeding edge. Now we are starting
to see other financial services whether
theyarebanks,exchangesorremittance
focused companies starting to realize
that blockchain is transformative
technology. If considered thoughtfully,
we think the technology of blockchain
ledger is world changing. It does solve
real financial problems but it will take
time to bleed out into the different part
of the system. When it does though it
will make the system more efficient.
We are really excited about that. To
name a few, for example settlement
is very slow today on the traditional
rails and in the U.S. ACH is very slow as
well. Another example is cross border
transactions today are very hard to
execute and they are expensive. With
the blockchain technology we think a
number of financial services can be
more efficient than a lot of the existing
legacy infrastructures. So we want to
apply the new technology in such ways
to enable businesses to pay each other,
so that their financial systems can settle
to each other and ultimately make the
system more open and more efficient.
However, finding the appropriate
16. “Get paid faster with the world’s first B2B payment
network designed for today’s Internet”
016
balance between the secure and
insecure elements will take some time
for some financial companies. But we
pay a lot of attention to building trust
and security measures to drive this
innovation.
Are you currently working on any
exciting projects within Paystand?
Over the next twelve months, we will
start selectively thinking about what
other countries can we serve outside
the U.S. Being able to provide and
operate something that works well
in other countries is important to us.
There are vastly different payment
systems in different countries so
that’s why we are pretty excited about
innovative technology like blockchain
that can help to unify the systems.
More recently we are working on
releasing a new feature of our eCheque
product, which is one of our most used
facet of our product platform. This
feature will enable direct bank transfers
to more than 15.000 banks. Today we
serve approximately 80% of all the
banks in the U.S. and with this release
we’ll have direct bank payments to
15.000 banks, which is about 98% of all
banks in the U.S. We are really excited
about this in particular for our eCheque
product because it means that our
direct bank transfer has a lot of the
benefits of card payments. To be more
specific, it allows fast settlement, the
ability to do fund verifications as well as
the option to do identity verifications.
In the U.S. none of those exist on the
traditional ACH payment. Since the
traditional ACH payment system is fairly
antiquated technology. Our eCheque
product can offer the same low cost
structure of a cheque but at the same
time have all the digital advantages of
card payment. Being able to offer this
with almost all the banks in the U.S. is
very exciting for us.
17. 017
Hot Jobs
b
Senior Product Manager
San Francisco, U.S.
b
Payment Consultant
Germany
b
Business Development
Director
Amsterdam
b
Senior Product Manager
Paris
b
Vice President Operations
Paris
b
Senior Manager Payments
Berlin
b
Managing Director
Dublin, Ireland
b
Regional Managing Director
Manila, Philippines
b
Senior Business Intelligence
London
b
Payment Expert
Germany
b
Test Center Manager APAC
Singapore
b
Sales Executive
Singapore
18. Events
018
This event is where the next
generation of early stage start ups
stand shoulder to shoulder with
established FinTech blue chips
and the emerging band of scale
ups who have been disrupting the
traditional finance scene in recent
years. Featuring over 100 exhibitors
and 2000 visitors, FCL also plays
host to a keynote auditorium with
inspirational case studies.
This event provides the Retail
Banking professionals actionable
knowledge to succeed in the digital
era. Combining workshops and
interactive insights sessions, the
conference focuses on impactful
tech shifts such as m-banking,
branches digitisation, PSD2,
FinTechs, Blockchain...a blend
of case studies and technology
updates.
This event will examine why the
importance of a good strategy
has never been more significant,
especially with the large increase
in new market players competing
with the traditional banks. The
conference will also discuss the
future of real-time payments
and possible risks banks need to
consider.
Date: Dec. 8-9, 2015 | London
This is an annual research
and industry event hosted by
international research firm Parks
Associates at CES in as Vegas.
This executive event features two
days of panel discussions on the
smart home, Internet of Things
and connected entertainment,
with trends and implications
for connected consumers and
opportunities for companies to
build new revenues and innovative
business models.
Date: Jan 6-7, 2016 | Las VegasDate: Jan 25-26, 2016 | Copenhagen
Date: Jan. 27-28, 2016 | Paris
19. You think you are a good match or know
someone who is?
20. You think you are a good match or know
someone who is?
21. 2016
The Payments & Cards Network family
would like to thank you for your support
& trust in our services.
We wish you cheerful & festive times!
22. Youhave any suggestions or ideas for the
next issue of our PCM eMagazine?
Get in touch today and maybe you will
be featured in the next edition:
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Email: info@
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