This document discusses the key components of a Patient-Centered Medical Home (PCMH). A PCMH provides comprehensive, coordinated, accessible and quality care centered around the patient. It coordinates care across the healthcare system and offers services like after-hours access, electronic medical records, and a focus on patient satisfaction. The document provides details on the specific expectations and offerings of the PCMH discussed.

2. Are you a designated PCMH?

3. Accessible, continuous,
comprehensive,
coordinated care
delivered in the context
of family and community.

4. 1. Comprehensive Care
Meeting the large majority of each patient’s physical and mental
health care needs, including prevention and wellness, acute care,
and chronic care.
5. Quality and Safety
A commitment to safe, high-quality care through engagement
in quality improvement activities and safety monitoring.
2. Patient-Centered
Provides primary health care that is relationship-based
with an orientation toward the patient and families unique
needs.
3. Coordinated Care
Coordinates care across all elements of the broader health
care system.
4. Accessible Services
Delivers accessible services with shorter waiting times for
urgent needs, enhanced in-person hours, around-the-clock
telephone or electronic access to a member of the care team.

5. Applicable only for participating PCMH Insurance companies-
Check with your local provider rep for participatiion.

7. AFTER HOURS ACCESS
The PCHM is expected to offer access to
care outside of regular business hours to
families to help avoid requiring them to
take time from work and school to address
their health care needs.
The practice may arrange for patients to be
seen by other (non-ER) facilities/Urgent
Care centers. This information must be
clearly conveyed to patients.

8. ELECTRONIC ACCESS/COORDINATION OF CARE
The PCHM is expected to provide
more than 50% of patients who
request an electronic copy of their
health information within three
business days.

9. NON-COMPETE
All patients are instructed to
follow-up with their PCP.

11. PATIENT SATISFACTION
Our goal is to provide excellent
customer service without sacrificing
quality of care!
Dedicated Executive Staff led by Dr. Erin E. Wallace MD, CMO; Jeremy Cleverly, General
Manager; Julie Lett HCA, Office Manager; and
Chris Phillips RN, CCM, CPHQ

12. What We Offer:
 Open Noon – 9pm Daily
 5 Minute Triage
Guarantee
 No long wait times
 Walk-in service, no
appointment necessary
 EMR with customized
Pediatric protocols
 No hidden facility fees
 On-site Lab & X-Ray
 Patients seen by Board
Certified Physician or
Pediatric specific trained
NP’s/PA’s
 Sports physicals
 Flu vaccines for children
& their parents
 Curb Side Nanny
assisting with siblings or
other special needs
throughout the stay

14. References
AHRQ Agency for Healthcare Research and Quality. Patient
Centered Medical Home Resource Center. Retrieved from
http://pcmh.ahrq.gov/page/defining-pcmh
NCQA. Patient Centered Medical Home (PCMH). Retrieved from
http://www.ncqa.org/Portals/0/Programs/Recognition/PCMH/PCMH
_2011_FAQs_9_24_13.pdf
Blue Cross Blue Shield. Patient Centered Medical Home
(PCMH). Retrieved from http://www.bcbs.com/why-bcbs/patient-
centered-medical-home