Peter Brown is a business unit director at Epic responsible for leading a team of 16 people to deliver up to 100 hours of e-learning per year on schedule and on budget. He has 11 years of experience in e-learning project management and delivery. To scale up delivery to 25-30 courses per month, he would define the project process, schedule, resource needs, content strategy, roles and a budget/margin plan. Key resources would include instructional designers, graphic artists, developers and testers. Controls like a project management tool, change management and risk planning would help deliver on time and on budget.

1. Peter Brown
e-learning project management professional

2. Please feel free to stop and
ask questions. My plane is
at 17.00hrs.
Let's begin...

3. Who am I?
Peter Brown 39, married to Kerry for seven years, live
in West Sussex. Work in Brighton for Epic
started career in TV and video production
now an e-learning expert with 11 years’ experience in
delivering bespoke e-learning projects

4. My current role
Business Unit Director for Epic responsible for:
leading and managing a multidiscipline team of 16+
people to deliver up to 100 hours of learning each
year, on schedule and to budget
managing a project portfolio that delivers agreed
profit margins to the business
ensuring total quality assurance and customer
satisfaction for all projects

5. Main achievements
Consistently delivered on target margins and customer satisfaction
Delivered over 500 hours of e-learning
Standardised PM process, pricing and performance metrics for the company
Developed and implemented project management tools and templates.
Scheduling, budgeting and tracking.
Winner of 2 awards for e-learning: Operation Numerika on Nintendo DS and
Virgin Atlantic Induction e-learning
10 hour REME health and safety course with 3d panoramic environments
Inducted, coached and mentored new project managers at Epic
Designed and implemented e-l translation process and pricing at Epic

6. The scenario
Objectives:
deliver 25 - 30 courses per month (30 - 60 mins)
keep Atlas at the top of its class and ahead of the
game
use SMEs sourced externally and locally
use remote Instructional Designers
build courses at HQ

7. How to organise this project?
Define the:
project process
high level schedule
Project Initiation
resource requirement
content development strategy
roles and responsibilities
budget and margin

8. Define the process
SME SME
Project Design
Scope Script Build Review Release
Initiation Solution
Client Client Client Client
ID MDT
ID MDT
ID MDT
Resource required
QA ID MDT
Client/ SME approval

9. Resources! Project
Initiation
How many resources do I need to deliver based on:
a 5 week month
Initiation and design complete
low metrics for e-learning per hour production
Days per Resources required Resources required
Role
hour 12.5 hours 25 hours
Lead Designer 5 2.5 5
Instructional Design 10 5 10
Graphic Artist 8 4 8
Developer 5 2.5 5
QA/ Tester 4 2 4

10. The scaleable content team
Client
Project Manager Account Manager
Lead Instructional Designer Key SME
Instructional Designer SME
Instructional Designer SME
Instructional Designer SME
Instructional Designer SME

11. Content creation strategy
Duration in Reviewed and approved
Deliverable Purpose Created by
days by
Confirm instructional
Client
Design Solution approach, treatment, brand, Lead Designer 2
Key SME
audience and functionality
Confirm scope, key learning
Instruction Designer
Scope document objectives and source 2 SME
SME
materials Key SME
To create the learning and
Script associated graphics Instruction Designer 5 SME
treatments that support it
Media Dev Team
Construct the course Graphic Designers Client
Build 8
content and graphics Programmers Key SME
Instruction Designer

12. Summary
project process
high level schedule
resource requirement Project Initiation
content development strategy
roles and responsibilities
budget and margin

13. Controls - The Budget
I would ensure that:
a thorough forecast is carried out based on historical metrics (days to do the job) and
find ways of improving efficiency
responsibility is placed on project manager to monitor performance and productivity of
the team
good performance is recognised
timesheet data is captured and used effectively
weekly reviews with project managers are held
freelancers are contracted to a job rather than the hours they work
a web-based project management tool that allows recording and ticketing of tasks
against time is reviewed and implemented
change control and scope creep is managed
risks are highlighted during the project initiation phase and managed
project performance is reported to the Senior Management Team
contingency is planned for

14. Controls - The schedule and spec
I would ensure that:
a useful MS project schedule is produced and managed
Tasks are assigned and deadlines managed
tracking templates and tools are created to monitor progress,
tasks, approvals
the team is kept updated and motivated through weekly team
communications
progress is communicated to the Senior Management Team
the specification is approved at the outset and measured during
scope and script stage

15. My strengths
first class customer service skills
11’ years experience of doing it right and wrong
commercially focused
very agile and solutions focused
effective influencer and strong leader
great team player and motivator
technically savvy
friendly, supportive, consultative and professional style

16. Thank you
Any questions?

17. Questions
What % of licensed products do you sell compared to new learning for clients?
Can you tell me about your media development team?
I see you use Articulate. Do you use other Rapid dev tools.
I see you invest in new solutions each year. Can you tell me about this?
How large is your translation requirement?
I've read your Atlas introduction. What are your targets for next year?
I would relocate, can you tell me about the package and plans for future
locations?
What are the company benefits?
How long has the position be advertised?