Our priority is to empower life sciences organizations with compliant and high-value patient support solutions that put them on the trajectory to patient experience success. From innovative affordability constructs and tech-enabled hub-point solutions to state-of-the-art adherence-promoting solutions, our diverse range of offerings helps simplify patient lives by delivering holistic support across their journeys.

1. A Brief Overview
01 February 2023
Patient Support Services

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What we do | Partnering together to ensure engagement with patient
and practices is seamless through each mile of the “marathon”
MILE 1 MILE 12.5 MILE 25
“...the last mile with PSS”
Symptoms, experiences,
emotions prior to seeking
care
Patient seeking help from
HCP to diagnosis
Choice of treatment for
disease/condition
Navigating processes to
access product (i.e. prior
authorizations, co-pay, free
drug, etc.)
Patients being able to stay on
therapy that their HCP has
prescribed
Awareness & Recognition Presentation & Diagnosis Treatment Selection Product Access Adherence
Pre-Rx Post-Rx
Remove barriers to help patients start and stay on therapy

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Why | Patient support is insufficient in meeting patient , practice and
caregiver needs
Pain Points of Current Patient Support
• Counter-intuitive, complex experience for patients &
practices
• Lack of consumer-centric approaches
• Outdated technical infrastructure making it difficult to
innovate
• “One size fits all” approach that doesn’t solve for
specific patient & practice needs

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How | Building sustainable core competency around patient
experience that’s flexible, omnichannel, and consumer-centric
Indegene Model
• Consumer-centric solutions
• Configurable technology
• Omni-channel engagement
Easy-to-access PSS-
specific digital entry
point
Best in class
customer engagement
center
Best-in-class design
standards
Technology backbone

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We cover | Our broad range of capabilities cover various type of
archetypes cross the product portfolio for our customers
Capabilities
Retail
• Digital patient self-enrollment into PSP and
adherence services
• Customer Engagement Center (CEC) for all
patient inquires
• Tech backbone with full access to patient data,
simple configurability, and vendor integrations
• Integrated Pharmacy services to boost
adherence
Specialty
• Practice referral pathways for on-boarding
support
• Case management capabilities across patient
journey from intake through adherence
• Reimbursement services to appropriately help
patients and practices with insurance coverage,
appeals, prior authorizations, etc.
• Single view of patient across all touchpoints
to support data-driven decisions
• Personalized adherence services to increase
average length of stay
Buy & Bill
• Expansion of practice-facing capabilities to
support buy & bill model (e.g., medical benefit
triage)
• Additional visibility into reimbursement
activity between practice and payor
+ +

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Our end-to-end business capabilities provide a fully integrated patient
onboarding and engagement experience
Patient Segmentation Patient Journey & Activities Management Patient Surveys Patient Outreach based on Activity
Patient Programs Operations & Reporting Patient Analytics (Adherence, Outcomes, RWE) Patient Data Management Patient Identity / Consent Management
Campaign & Journey Management
Measurement, Optimization & Outcomes
Pre-onboarding Onboarding Post-onboarding
Access & advocacy
Activation &
engagement
Enrollment & diagnosis
Reimbursement & financial
support
Adherence management
Care management &
coordination
Patient Intake (Paper, e-SRF)
Service Provider Coordination
Pharmacy Integration
Call Center Support
Assessment / Scheduling & Outreach
Benefit Coverage & Access Support
Co-Pay Enrollment Payment
Adjudication
Coupons/ Vouchers
Financial Assistance Programs)
Free /Bridge Product
Adherence Programs
(e-diary/adherence tracker)
Treatment compliance report
Patient Reminders
Virtual Care
Chatbot
Finding HCP/Specialist
Adverse Event Reporting
Remote Monitoring
Patient Communities
Order / Refill Management
Patient Program Registration
Consent Management
Patient Identity Verification
Patient Disease
Awareness Education
Treatment Options Education
Patient Lifestyle Support
Medication Usage Training
Patient-to-Patient Mentoring
Define Value Story
Shape Policy with Stakeholders
Patient Community Engagement
Market Insights
Public Affairs & Media Strategy
Patient Coaching

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Drive future ready healthcare with personalized Experience
Our NextGen Tools & Accelerators
EHR
integration
Electronic
consent
Virtual care
Seamless
Handoff
24/7 access
to support
AI/ML-driven
behavioural
modelling
Risk
Stratification
Call Center
Automation
Medical BV
automation
Electronic
BV/BI
Digital and technology enablement is creating opportunities
for a better experience throughout the patient journeys. We
bring a number of NextGen tools and Accelerators that can
co-exist with customer’s current infrastructure and enhance
customer experience
There is an increasing need for automation,
analytics and & connected channel ecosystem
to drive better experience

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The Result | Helping customers “controlling” critical parts of the
experience that lead to more certain patient and business outcomes
Experience delivered...
• Minimize their involvement beyond the script
• Meet them close to their workflow
• Enable access to the drug they choose for their patient
Practices
Patients
• Streamlined experience getting medications
• Simplified access to financial support programs
• Personalized ongoing support
...Perception achieved
Prescribing “Your” medications is simple,
easy & lets me focus on practicing
medicine
“You” understands my need and is a
partner in my care