The task of collecting patient responsibility balances consumes more time and resources than ever before, particularly for independent providers and their staff. Whether your practice handles collections in-house, outsources to a third party such as a billing service or collection agency, or uses a combination of those options, the level of success in collecting these balances depends on having a solid foundation built on some key fundamentals.
Most practices have a pretty good idea of what they should be doing, but figuring out where to start and what tools and training are needed can be a daunting task. Even when you have your plan put together, finding the time to execute can be difficult. As with most new habits, taking on the task in smaller manageable steps greatly improves your chances for success.
In this webinar, we will cover:
-Choosing the tools and technology needed for success
-Developing and maintaining a strong patient financial policy
-Preparing your team to become collections superstars
-Implementing best practices for pre-visit communication
-Establishing an on-going review process to maintain your gains
Patient Collections - Optimizing Collections Before, During, and After the VisitKareo
Many practices go through the motions of getting a signed financial policy from a patient, verifying eligibility and even sending out statement after statement for a balance that wasn’t collected at the time of service. Unfortunately, when the time comes to ask for payment at the conclusion of a visit, the process falls apart. Having financial policies in place doesn’t do any good if they are not consistently followed and routinely reviewed.
The time to collect patient copays and past due balances is when a patient is standing in front of you. The resources required to collect once a patient has left the office increase and the chances of collecting the full balance owed decrease almost proportionately. With a little consistency and communication, practices can improve their collection rates dramatically.
This webinar will cover:
-Preparing your collections tools prior to the visit
Collecting estimated responsibility according to contract guidelines.
-Discussing finances with patients - should providers be involved?
-Reducing days in A/R after the visit.
This document discusses the important role of agents and brokers in selecting health plans and ensuring successful employee enrollment. It notes that 90% of employers rely on brokers for health insurance assistance. While 90% of employers shopped for different plans, most made no change, showing the influence of brokers. The document also outlines strategies brokers can take to educate clients and employees about new types of plans like consumer-driven health plans. This includes becoming more strategic advisors focused on utilization reduction and engagement. Finally, it emphasizes that agents who become experts in consumer-driven health plans will be very successful in the market.
This document summarizes an optional financing program called Option-Pay that can be implemented in healthcare practices to help more patients access elective care. The turnkey program provides instant credit decisions and flexible financing options to approve more patients. It aims to increase case acceptance, revenue, and act as a contingency plan when other financing is declined or insufficient. Practices retain control and can monitor the program online anytime. Implementation takes 24-48 hours with no setup costs. The program is designed to enhance and work with existing financing offerings.
Structuring Your Contracts for the Current ClimateKareo
This document discusses strategies for structuring contracts between healthcare providers and billing companies in the current healthcare climate. It notes that revenue cycle management has evolved with the rise of high deductible health plans, shifting more financial responsibility to patients. As a result, billing companies can no longer rely on traditional fee structures and must clearly define responsibilities in contracts. It emphasizes that patient collections now requires collaboration between billing companies and provider staff, and that billing companies may need to have "tough love" conversations with providers to ensure practices can remain financially viable.
Setting your practice or client’s practice up for success with achieving clea...Kareo
A nationally recognized speaker, Elizabeth Woodcock, discusses what’s new for 2022 and action steps your practice (or your client’s practice) can take to protect itself from losses due to denied claims.
She will go over:
- The current state of the industry
- Pressure from surges in demand and staffing crisis
- No mercy from insurers as denials rise
- New reimbursement rules for 2022 increase complexity
A new foundation for designing winning brand strategies The Patient Journey r...Shishir Tiwary
This document summarizes a white paper on re-envisioning the patient journey framework for designing brand strategies. It outlines some common issues with traditional approaches to building and using patient journeys, such as relying only on physician input, not incorporating the patient perspective, and not comprehensively identifying opportunities. The document recommends using real-world evidence sources like claims data, EMR data, and patient registries to map the full patient journey from awareness to adherence. It argues this approach provides a more accurate, data-driven understanding of the market compared to primary research alone.
Optimize Your Care Delivery to Prevent Burnout and Boost Your Bottom LineKareo
In this webinar, Dr. Paul DeChant will:
-Review the manifestations and drivers of burnout and how you can reduce their impact
-Help you develop a plan, including building teamwork and solutions to problem-solve
-Show you how to improve efficiencies through changes to EHR office visits and in-basket workflows
-Explore how using technology in your practice can save time and remove barriers to better connect with your patients
Patient Collections - Optimizing Collections Before, During, and After the VisitKareo
Many practices go through the motions of getting a signed financial policy from a patient, verifying eligibility and even sending out statement after statement for a balance that wasn’t collected at the time of service. Unfortunately, when the time comes to ask for payment at the conclusion of a visit, the process falls apart. Having financial policies in place doesn’t do any good if they are not consistently followed and routinely reviewed.
The time to collect patient copays and past due balances is when a patient is standing in front of you. The resources required to collect once a patient has left the office increase and the chances of collecting the full balance owed decrease almost proportionately. With a little consistency and communication, practices can improve their collection rates dramatically.
This webinar will cover:
-Preparing your collections tools prior to the visit
Collecting estimated responsibility according to contract guidelines.
-Discussing finances with patients - should providers be involved?
-Reducing days in A/R after the visit.
This document discusses the important role of agents and brokers in selecting health plans and ensuring successful employee enrollment. It notes that 90% of employers rely on brokers for health insurance assistance. While 90% of employers shopped for different plans, most made no change, showing the influence of brokers. The document also outlines strategies brokers can take to educate clients and employees about new types of plans like consumer-driven health plans. This includes becoming more strategic advisors focused on utilization reduction and engagement. Finally, it emphasizes that agents who become experts in consumer-driven health plans will be very successful in the market.
This document summarizes an optional financing program called Option-Pay that can be implemented in healthcare practices to help more patients access elective care. The turnkey program provides instant credit decisions and flexible financing options to approve more patients. It aims to increase case acceptance, revenue, and act as a contingency plan when other financing is declined or insufficient. Practices retain control and can monitor the program online anytime. Implementation takes 24-48 hours with no setup costs. The program is designed to enhance and work with existing financing offerings.
Structuring Your Contracts for the Current ClimateKareo
This document discusses strategies for structuring contracts between healthcare providers and billing companies in the current healthcare climate. It notes that revenue cycle management has evolved with the rise of high deductible health plans, shifting more financial responsibility to patients. As a result, billing companies can no longer rely on traditional fee structures and must clearly define responsibilities in contracts. It emphasizes that patient collections now requires collaboration between billing companies and provider staff, and that billing companies may need to have "tough love" conversations with providers to ensure practices can remain financially viable.
Setting your practice or client’s practice up for success with achieving clea...Kareo
A nationally recognized speaker, Elizabeth Woodcock, discusses what’s new for 2022 and action steps your practice (or your client’s practice) can take to protect itself from losses due to denied claims.
She will go over:
- The current state of the industry
- Pressure from surges in demand and staffing crisis
- No mercy from insurers as denials rise
- New reimbursement rules for 2022 increase complexity
A new foundation for designing winning brand strategies The Patient Journey r...Shishir Tiwary
This document summarizes a white paper on re-envisioning the patient journey framework for designing brand strategies. It outlines some common issues with traditional approaches to building and using patient journeys, such as relying only on physician input, not incorporating the patient perspective, and not comprehensively identifying opportunities. The document recommends using real-world evidence sources like claims data, EMR data, and patient registries to map the full patient journey from awareness to adherence. It argues this approach provides a more accurate, data-driven understanding of the market compared to primary research alone.
Optimize Your Care Delivery to Prevent Burnout and Boost Your Bottom LineKareo
In this webinar, Dr. Paul DeChant will:
-Review the manifestations and drivers of burnout and how you can reduce their impact
-Help you develop a plan, including building teamwork and solutions to problem-solve
-Show you how to improve efficiencies through changes to EHR office visits and in-basket workflows
-Explore how using technology in your practice can save time and remove barriers to better connect with your patients
The document summarizes the results of a survey and interviews regarding decision making effectiveness across the NHS. It finds that NHS decision making benchmarks below average compared to other organizations, particularly in the speed of decisions. While survey respondents were passionate about the NHS, areas identified for improvement included a lack of clear definition of "value", unclear roles in cross-organization decisions, and tortuous decision processes not adequately informed by the right information. Respondents saw a need for organizational changes across the NHS and within their own organizations to better support decisions focused on best possible value.
Overcoming Telehealth Barriers to Mobilize Your Practice and Maximize RevenueKareo
In this live webinar, Director of Product Marketing and Partner Alliances, Sonny Singh, will:
-Discuss current industry trends and telehealth statistics
-Outline what healthcare services can be provided remotely
-Discuss how offering a telehealth option (including telemedicine) will help your practice grow amidst uncertainty
-Address the common pitfalls that you told us you’re experiencing
Improve Customer Relationships by Understanding 4 “Types” of PhysiciansKareo
The most important ingredient to a medical billing company’s success is its ability to foster and grow productive client relationships. The strength of the relationship is what will ultimately determine the length of the tenure. Understanding different customer “types” can help your medical billing company provide the best service and ensure long-term customers.
In this webinar, Paul Bernard, Director of Strategy and Analytics at Kareo, will share his secrets to working successfully with the four main “types” of physicians:
-The Clinician
-The Financial Anaylst
-The CFO
-The Autocrat
ChaseHealthAdvance is providing innovative patient financing options for orthodontic practices to offer clients. They offer payment plans from 3-48 months with no interest charged as long as payments are made on time. They have a minimum credit line of $5,000 and provide marketing tools and services to help practices. Enrolling is easy for practices and applications are quick for patients. ChaseHealthAdvance aims to advocate for patients and practices through financing options and innovation.
Understand what kind of practice you have
Real life examples of how to be more profitable
Specifics on what and how to implement at your practice
ZHC Dashboard & Benchmark Tool
As 2018 is coming to a close, many independent practices are wondering what to expect in 2019. Patient financial responsibility continues to be a challenge for many practices. The Quality Payment Program (MIPs) continues to evolve. CMS is proposing changes to the way E/M visits are paid. HIPAA data breaches are more prevalent than ever, with several large payers and healthcare organizations receiving large fines in 2018.
In this information-packed webinar, we'll discuss:
-CMS Proposed changes to E/M payment and documentation requirements
-Updates to the Quality Payment Program
-Maximizing payer revenue through fee schedule review and opting out of “Accelerated Payments”
-Understanding generational differences in patient payment habits that will improve your overall patient collections
-Changes to the ACA taking effect in 2019
-HIPAA breaches and how you can mitigate the risk in your practice
The Future Is Now—Drive Workflow Efficiency & Improve Profitability with Robo...Kareo
This document discusses how robotic process automation (RPA) can help improve workflow efficiency and profitability for medical practices. RPA uses software "bots" to automate repetitive tasks like data entry, claims processing, payment posting, and report generation. This allows staff to focus on more meaningful work. The document outlines specific processes that can be automated, like claims submission and payment application. Medical practices that have implemented RPA report increased productivity and ability to scale more quickly.
SUCCESS STORY: Increasing Preschool Enrollment From 75% to 85% With Jennelle ...GoLeanSixSigma.com
Cape Cod Child Development is a trailblazer in applying Lean Six Sigma to the nonprofit world. Watch this 30 minute success story webinar to learn how Jennelle Klun is helping to increase enrollment in the critical Head Start Program.
The document provides information about Custom Select Insurance Services and the insurance options they offer. It discusses how they can help identify the right insurance plan, get quotes from multiple carriers, review costs and coverage details, and assist with the application process. It also summarizes some key things to consider when choosing a major medical plan, like deductibles, coinsurance, and supplemental plans that can help cover out-of-pocket medical costs.
Regulatory Outlook: Knock MACRA Out of the ParkKareo
Review the latest changes to the regulatory landscape, including HIPAA, MACRA, and the NC HIE. Learn how these changes impact your clients and your business.
This document discusses defined benefit plans as a tax strategy for individuals with self-employment income or small business owners. It provides an overview of defined benefit plans, compares them to other retirement plans, and highlights how they can maximize tax-deferred retirement contributions and savings. The document then presents several hypothetical examples of how defined benefit plans could benefit different types of medical professionals, including solo practitioners, married couples, small group practices, and those with fluctuating incomes. It also reviews eligible compensation, key dates, fees and the process for establishing a defined benefit plan.
This document provides a guide for clinics on hiring GPs. It discusses key considerations for the remuneration package, market rates that will attract doctors to metropolitan, regional and rural areas, additional inclusions that make a package more attractive, common timeframes for securing permanent and locum doctors, pitfalls to avoid, and how an expert recruitment agency like MedRecruit can help fill a vacancy.
Collecting Patient Payments During COVID-19 and Beyond - a Blueprint for SuccessKareo
The impact of COVID-19 is substantial and the way healthcare providers practice medicine has changed, and it’s not going back. Make sure your business has the right blueprint for success so you can continue collecting patient payments while providing quality care to keep your patients healthy and your practice profitable.
Henry Tapper, Ruston Smith, David Slater and Vincent Franklin discuss the ways we can support staff as they move from a workplace pension into a post retirement world
Getting Paid in 2022: Adapting your Practice to Thrive Within the Healthcare ...Kareo
Kareo and Healthcare Business Consultant, Aimee Heckman, have teamed up to inform you of the latest tools and resources to help get your practice and billers/billing company get ready for any obstacles that may come your way in the new year.
Aimee Heckman will:
-Review the state of the industry in 2021, including surprise billing, data breaches, and penalties.
-Explain the normalization of telehealth and getting paid for telehealth.
-Expand on patient collections and run the business as a business. This includes setting up your practice with a variety of payment options to treat patients more as consumers to improve patient satisfaction.
-Prepare your practice for 2022 with best practices for MIPS, security audits, financial policies, insurance waivers, and patient eligibility
Rochelle Glassman, CEO of Phoenix Physician Services, discusses how medical practices can assess their overall health and identify areas for improvement during difficult economic times. She recommends practices do an "annual physical" by auditing key areas like finances, billing, staffing, and planning. Practices should check vital signs like revenue, expenses, accounts receivable, and staff turnover. Based on findings, practices may be healthy but need minor adjustments, or have more serious issues requiring attention, like critical conditions. The first steps are identifying problems, gaining support to make changes, and developing a corrective action plan with timelines and measurable goals.
Significant cost increases. Decreasing benefits. Lack of control. If this is your employee benefits story, then we invite you to consider alternative ways to fund your benefits program.
Captives bring a slew of benefits, including more control, long-term cost savings, and the potential to earn dividends. Most importantly, it puts you in charge of your benefits program's performance.
Shawn Lanter from Berkley Accident and Health digs into what a captive is, why they exist, and how they could work for you.
Omni-Med offers the Option-Pay program to provide patient financing for elective medical care. The program requires no setup costs, equipment, or credit checks. It aims to increase case acceptance by offering financing to more patients. The program allows practices to set financing terms and control the process. It offers high approval ratios, enhanced reporting, and the ability to monitor accounts online. The document addresses common challenges practices face with patient financing and insurance gaps. It presents the Option-Pay program as a solution to increase revenue by expanding access to care.
Avoid the Burnout of Owning Your Own Medical PracticeKareo
In this live webinar, Healthcare Business Consultant Aimee Heckman will:
-Identify the main causes of physician burnout, from a provider and office manager standpoint
-Provide solutions to easily implement in your daily workflow to reduce the chances of burnout
-Discuss how you can maintain a healthy balance going forward
The document summarizes the results of a survey and interviews regarding decision making effectiveness across the NHS. It finds that NHS decision making benchmarks below average compared to other organizations, particularly in the speed of decisions. While survey respondents were passionate about the NHS, areas identified for improvement included a lack of clear definition of "value", unclear roles in cross-organization decisions, and tortuous decision processes not adequately informed by the right information. Respondents saw a need for organizational changes across the NHS and within their own organizations to better support decisions focused on best possible value.
Overcoming Telehealth Barriers to Mobilize Your Practice and Maximize RevenueKareo
In this live webinar, Director of Product Marketing and Partner Alliances, Sonny Singh, will:
-Discuss current industry trends and telehealth statistics
-Outline what healthcare services can be provided remotely
-Discuss how offering a telehealth option (including telemedicine) will help your practice grow amidst uncertainty
-Address the common pitfalls that you told us you’re experiencing
Improve Customer Relationships by Understanding 4 “Types” of PhysiciansKareo
The most important ingredient to a medical billing company’s success is its ability to foster and grow productive client relationships. The strength of the relationship is what will ultimately determine the length of the tenure. Understanding different customer “types” can help your medical billing company provide the best service and ensure long-term customers.
In this webinar, Paul Bernard, Director of Strategy and Analytics at Kareo, will share his secrets to working successfully with the four main “types” of physicians:
-The Clinician
-The Financial Anaylst
-The CFO
-The Autocrat
ChaseHealthAdvance is providing innovative patient financing options for orthodontic practices to offer clients. They offer payment plans from 3-48 months with no interest charged as long as payments are made on time. They have a minimum credit line of $5,000 and provide marketing tools and services to help practices. Enrolling is easy for practices and applications are quick for patients. ChaseHealthAdvance aims to advocate for patients and practices through financing options and innovation.
Understand what kind of practice you have
Real life examples of how to be more profitable
Specifics on what and how to implement at your practice
ZHC Dashboard & Benchmark Tool
As 2018 is coming to a close, many independent practices are wondering what to expect in 2019. Patient financial responsibility continues to be a challenge for many practices. The Quality Payment Program (MIPs) continues to evolve. CMS is proposing changes to the way E/M visits are paid. HIPAA data breaches are more prevalent than ever, with several large payers and healthcare organizations receiving large fines in 2018.
In this information-packed webinar, we'll discuss:
-CMS Proposed changes to E/M payment and documentation requirements
-Updates to the Quality Payment Program
-Maximizing payer revenue through fee schedule review and opting out of “Accelerated Payments”
-Understanding generational differences in patient payment habits that will improve your overall patient collections
-Changes to the ACA taking effect in 2019
-HIPAA breaches and how you can mitigate the risk in your practice
The Future Is Now—Drive Workflow Efficiency & Improve Profitability with Robo...Kareo
This document discusses how robotic process automation (RPA) can help improve workflow efficiency and profitability for medical practices. RPA uses software "bots" to automate repetitive tasks like data entry, claims processing, payment posting, and report generation. This allows staff to focus on more meaningful work. The document outlines specific processes that can be automated, like claims submission and payment application. Medical practices that have implemented RPA report increased productivity and ability to scale more quickly.
SUCCESS STORY: Increasing Preschool Enrollment From 75% to 85% With Jennelle ...GoLeanSixSigma.com
Cape Cod Child Development is a trailblazer in applying Lean Six Sigma to the nonprofit world. Watch this 30 minute success story webinar to learn how Jennelle Klun is helping to increase enrollment in the critical Head Start Program.
The document provides information about Custom Select Insurance Services and the insurance options they offer. It discusses how they can help identify the right insurance plan, get quotes from multiple carriers, review costs and coverage details, and assist with the application process. It also summarizes some key things to consider when choosing a major medical plan, like deductibles, coinsurance, and supplemental plans that can help cover out-of-pocket medical costs.
Regulatory Outlook: Knock MACRA Out of the ParkKareo
Review the latest changes to the regulatory landscape, including HIPAA, MACRA, and the NC HIE. Learn how these changes impact your clients and your business.
This document discusses defined benefit plans as a tax strategy for individuals with self-employment income or small business owners. It provides an overview of defined benefit plans, compares them to other retirement plans, and highlights how they can maximize tax-deferred retirement contributions and savings. The document then presents several hypothetical examples of how defined benefit plans could benefit different types of medical professionals, including solo practitioners, married couples, small group practices, and those with fluctuating incomes. It also reviews eligible compensation, key dates, fees and the process for establishing a defined benefit plan.
This document provides a guide for clinics on hiring GPs. It discusses key considerations for the remuneration package, market rates that will attract doctors to metropolitan, regional and rural areas, additional inclusions that make a package more attractive, common timeframes for securing permanent and locum doctors, pitfalls to avoid, and how an expert recruitment agency like MedRecruit can help fill a vacancy.
Collecting Patient Payments During COVID-19 and Beyond - a Blueprint for SuccessKareo
The impact of COVID-19 is substantial and the way healthcare providers practice medicine has changed, and it’s not going back. Make sure your business has the right blueprint for success so you can continue collecting patient payments while providing quality care to keep your patients healthy and your practice profitable.
Henry Tapper, Ruston Smith, David Slater and Vincent Franklin discuss the ways we can support staff as they move from a workplace pension into a post retirement world
Getting Paid in 2022: Adapting your Practice to Thrive Within the Healthcare ...Kareo
Kareo and Healthcare Business Consultant, Aimee Heckman, have teamed up to inform you of the latest tools and resources to help get your practice and billers/billing company get ready for any obstacles that may come your way in the new year.
Aimee Heckman will:
-Review the state of the industry in 2021, including surprise billing, data breaches, and penalties.
-Explain the normalization of telehealth and getting paid for telehealth.
-Expand on patient collections and run the business as a business. This includes setting up your practice with a variety of payment options to treat patients more as consumers to improve patient satisfaction.
-Prepare your practice for 2022 with best practices for MIPS, security audits, financial policies, insurance waivers, and patient eligibility
Rochelle Glassman, CEO of Phoenix Physician Services, discusses how medical practices can assess their overall health and identify areas for improvement during difficult economic times. She recommends practices do an "annual physical" by auditing key areas like finances, billing, staffing, and planning. Practices should check vital signs like revenue, expenses, accounts receivable, and staff turnover. Based on findings, practices may be healthy but need minor adjustments, or have more serious issues requiring attention, like critical conditions. The first steps are identifying problems, gaining support to make changes, and developing a corrective action plan with timelines and measurable goals.
Significant cost increases. Decreasing benefits. Lack of control. If this is your employee benefits story, then we invite you to consider alternative ways to fund your benefits program.
Captives bring a slew of benefits, including more control, long-term cost savings, and the potential to earn dividends. Most importantly, it puts you in charge of your benefits program's performance.
Shawn Lanter from Berkley Accident and Health digs into what a captive is, why they exist, and how they could work for you.
Omni-Med offers the Option-Pay program to provide patient financing for elective medical care. The program requires no setup costs, equipment, or credit checks. It aims to increase case acceptance by offering financing to more patients. The program allows practices to set financing terms and control the process. It offers high approval ratios, enhanced reporting, and the ability to monitor accounts online. The document addresses common challenges practices face with patient financing and insurance gaps. It presents the Option-Pay program as a solution to increase revenue by expanding access to care.
Avoid the Burnout of Owning Your Own Medical PracticeKareo
In this live webinar, Healthcare Business Consultant Aimee Heckman will:
-Identify the main causes of physician burnout, from a provider and office manager standpoint
-Provide solutions to easily implement in your daily workflow to reduce the chances of burnout
-Discuss how you can maintain a healthy balance going forward
Our patient accounts staff answers to frequently asked billing questions at Summit Medical Group. Topics include bringing your insurance card to all medical visits, the ABC's of co-pays, deductibles and co-insurance, and the difference between in-network and out-of-network services.
Kareo Billing Product Overview and Training: Success SummitKareo
This document provides an overview and training on Kareo's billing product. The agenda includes introductions, reviewing insurance enrollment enhancements, sending clean claims, improving patient collections, and a Q&A session. Key highlights include new insurance enrollment dashboards for tracking progress, tools for fixing rejected claims, collecting patient payments through email statements and credit card processing, and categories for managing patient collections.
Are you interested in learning how to sell Health Insurance Products during Health Care Reform? The health insurance industry has changed and Agent Pipeline's Experts can provide you the Basic Knowledge of Health Care Reform with this simplistic approach to selling on the Marketplace.
3 Tips To Get 100% Payment from Patients -- Bryan PereyoVSee
Whether you're a solo practice or big health system, slow or non-payments are affecting your bottom line. Find out how you can collect patient debt more quickly and effectively with top-rated medical collection expert, Bryan "Uncle Louie" Pereyo. Get the ins and outs of the collection process, learn the latest technology that can help, and find creative tips you can implement today.
This document provides information about insurance and financial services offered by BIG for businesses, executives, and employees. BIG represents over 200 businesses and provides customized benefits and insurance solutions. They offer a wide range of services including group health and employee benefits, property and casualty insurance, HR consulting, corporate retirement plans, employee education, and comprehensive consulting. BIG aims to support clients, offer creative solutions, be innovative, stay informed on changes, and be accessible. They work with clients to understand their goals and realities, evaluate strategies, outline roles and responsibilities, track progress, educate employees, address changes, and ensure compliance. The document includes client testimonials and examples of how BIG has helped businesses through strategies like classifying employee groups, addressing older
Normal working practices have changed dramatically in a very short period. Most staff are still working remotely, and many organisations have made use of the furlough scheme. This has meant organisations are having to manage and support staff remotely; review some existing policies to ensure they are still fit for purpose; and manage with a reduced and rotating staff capacity. In partnership with our Trusted Supplier Croner, in this webinar we will be sharing good practice on managing and supporting staff in this new environment. We will be joined by Vicky Scott, Operations and HR Manager at Hackney CVS who will share the experiences and learnings of Hackney CVS in this new context.
Process Improvement: A Consultant's View of your Healthcare Revenue Cycle | A...Meduit
Get a look at how well your revenue cycle processes are functioning and learn how to identify the initiatives your healthcare facility can take to reduce days in A/R and boost revenue! Download the live event recording here: https://lab.meduitrcm.com/process-improvement-innovationlab-webinar/
This document provides information about different options for employers related to health insurance, including group captives. It discusses the benefits of self-funding health plans and using a group captive structure to spread risk across multiple employers. This allows smaller employers to gain advantages typically only available to large companies. The document outlines Berkley's group captive program, which combines self-funding, a group captive structure, and collaborative health risk management. It provides examples of potential cost savings and financial scenarios for employers participating in a group captive program compared to traditional insurance. The summary also discusses characteristics of employers that may be good candidates for a group captive.
How to Build a 5-Star Practice with a Patient-Centered ApproachKareo
Valora Gurganious, MBA, CHBC, Partner, Senior Management Consultant will discuss:
-The importance of an enhanced patient experience and how it affects all aspects of your business such as your collections rate and patient retention
-How adopting technology can help you see more patients daily without the administrative burden
-The areas of your current workflow that can be enhanced to build and maintain positive relationships with your patients
Time for a Break: Managing Leaves of Absence and Accommodating Disabilities (...Financial Poise
Your business likely functions more effectively when your employees are at work doing the work you hired them to perform? What are your rights (and obligations) as an employer when an employee is unable to work due to an illness or injury? Does the Family and Medical Leave Act apply? Do you operate in a jurisdiction that has recently enacted a sick leave law? What happens when an employee requests a reasonable accommodation because of a disability? These types of questions have been confounding employers for years and are likely to grow more complicated as state and local governments step in to fill the voids left at the federal level. Do not despair, though, as this webinar includes discussions of the mistakes commonly made by employers as well as a series of tips and pointers from a panel of experts who will help you navigate these and other thorny issues involving employees who are unable to work for health-related reasons.
To view the accompanying webinar, go to: https://www.financialpoise.com/financialpoisewebinars/on_demand_webinars/managing-leaves-of-absence-and-accommodating-disabilities/
This document summarizes the benefits of voluntary benefits and telemedicine programs that can be offered by employers to employees. It states that voluntary benefits can help fill coverage gaps, protect income from illness/injury, and avoid debt. Popular voluntary benefits include accident, critical illness, hospital, and life insurance. Telemedicine offers convenient access to doctors by video/phone for non-emergency care with no copays. These voluntary programs are fully employee-funded and provide value to employees while requiring no direct costs for employers.
Similar to Patient Collections - Preparing Your Technology, Your Staff, and Your Financial Policy (20)
Roundtable Discussion: The State of the Medical Billing IndustryKareo
Kareo, a Tebra company, recently conducted our second nationwide survey of medical billing company owners, leaders, and team members to better understand overall sentiment about the current state of the industry, perceived key business drivers, significant challenges, as well as the characteristics of a best-in-class billing company. Based on our findings, we generated the second edition of our Medical Billing Industry Report, which provides viewers with insights about key business drivers and trends, pricing models and services, as well as opportunities for growth.
Join Kareo’s VP of Billing Company and Channel, Carrie De Groot, as she hosts a panel of Kareo subject matter experts to discuss their findings from the report. Additionally, they’ll chat with leaders of high-growth billing companies to share insights on how they’ve been able to increase their client base and expand efficiencies.
Watch this informative webinar to learn about:
- Current outlook and trends in the medical billing industry
- The power of automating daily tasks
- Tactics to bring cash in the door
- Understanding of what drives positive business results
Speakers
- Carrie de Groot, VP of Billing Company and Channel Partners
- Brian Cafferty, VP of RPA Development
- Jamie Howard, Channel Sales Manager
- Kevin Clinton, Direct of Marketing, Payment Solutions
Getting Paid in 2023: Strategies to Maximize Your RevenueKareo
In today's healthcare industry, medical practices and billing companies must continue evolving to keep pace with ever-changing policies. Proactively staying up to date on the latest audits, changes, and laws will help ensure that you get paid for everything you are owed this year.
Kareo, a Tebra company, has teamed up with practice management expert Dr. Elizabeth Woodcock to inform you of the latest tools and resources to help practices and billing companies maximize collections and revenue in 2023.
Key Tips to Set Your Billing Company Up for SuccessKareo
In the process of starting your own medical billing company? Or maybe you've launched your business, but aren’t quite seeing the returns you’d like? Gain the tools you need to help set you up for success by watching our webinar with Revenue Cycle Consultant Rachel Green, CEO of The Jaded Medical Biller. Rachel will share expert advice and insights into what it takes to successfully start and run a medical billing company.
MACRA/MIPS Tips: Don't Leave Money on the TableKareo
2022 is the sixth year of the CMS Incentive Program, MACRA /MIPS, and as a practice or billing company, you have seen payment adjustments that have affected your business in more than one way. The biggest impact is payment adjustments, where we see up to a negative 9% of claims paid. So what can you do about it, and how can we minimize those adjustments?
Marina Verdara, CMS Incentive Program SME and Sr. Training Specialist at Kareo will explore what you need to know about MACRA/MIPS and how you can improve your bottom line. She will walk you through:
-The overview of MACRA
-MIPS eligibility, training, and tracking progress for providers
-Billing companies & the claims submission process
-Supporting documentation & attestation
Robotic Process Automation: Two Ways to Bring it Into Your Practice TodayKareo
If mention of “bots” brings up images of a sci-fi future– having little to do with running an independent medical practice– think again. “Bots” are software scripts that work behind the scenes in Robotic Process Automation (RPA) technology, and they’re delivering important efficiencies to practices large and small. They offer simple solutions that are affordable and easy to manage, especially in billing.
In this free webinar. Brian Cafferty, Kareo’s VP of RPA development, describes two RPA bots that are transforming efficiencies at direct practices, eliminating manual tasks involved in unapplied payment posting and ERA processing. He will cover:
- What RPA is
- How RPA is being used in independent medical practices
- RPA solutions that improve efficiencies with minimal investment or effort
Modernized Patient and Mental Health Practice: Accessibility and Mental Healt...Kareo
Now more than ever, individuals and businesses recognize the importance of mental health, and the impact mental health has on one’s overall wellbeing. Yet, as more people are seeking mental health support, mental health providers are struggling to keep up with the demand. The challenge of providing the best care possible, while growing a business can be overwhelming and lead to provider burnout. So how can mental health providers offer exceptional care and while achieving work life balance?
In this webinar, Liz Fobare, Kareo’s Senior Directory of Clinical Product, discusses key technological advancements that increase access to care, enable providers to meet patients where they are at, and can help you build a modern mental health practice.
- Key challenges mental health providers face
- What a modern mental health practice looks like
- Solutions that enable modernized care for patients and practices
Don’t Miss Out on Money! How to Make Sure Your Credentialing is Done Correctly.Kareo
Credentialing correctly is necessary for all practices (or your clients’ practices) to be able to accept patients and avoid delays in payment. As an independent practice, your staff is most likely facing burnout and staffing shortages are on the rise.
In this informative webinar, Melissa Isham, National Account Executive, Client and Specialty RCM Sales at TriZetto Provider Solutions will explain:
- What is credentialing and why accuracy is paramount to success
- The current state of the industry
- Major pain points and solutions for independent practices
Kareo's Regulatory SME and Sr. Training Specialist, Marina Verdara, will walk you through the ABC’s of regulatory programs so you can easily meet your compliance goals and start earning more money for your practice. She will:
-Provide an overview of MACRA
-Breakdown the four MIPS reporting categories, including requirements for each and how you can meet them
-Walk billers and billing companies through the claims submission process
-Share five easy steps to help you earn up to a 9% positive payment adjustment
Getting Paid in 2021: New Year, Fresh Perspective, More RevenueKareo
In this webinar, Aimee will:
-Review the state of the industry in 2020, including CMS waivers, HIPAA enforcement and surprise medical bills
-Expand on the E/M updates you need to know for 2021
-Provide tips and tricks to help you remove roadblocks to getting paid, including coding, additional collection methods, supporting documentation and the reset of deductibles
In this live webinar, Valora outlines the three main stages of starting a medical practice:
1) Planning - creating a business plan, setting a budget and outlining your timeline
2) The Nuts and Bolts - finding a location, credentialing, administrative setup, and choosing the right technology for your needs
3) Opening - hiring staff and activating your marketing plans
Top 10 Medical Billing KPIs That Show Where Your Practice is Losing MoneyKareo
Kareo’s Billing Subject Matter Expert, Terri Joy, MBA, CPC, CGSC, COC, CPC-I, shares the 10 medical billing KPIs you need to know to prevent your practice from losing money.
How to Earn Your 9% MIPS Incentive Despite 2020 ChallengesKareo
In this webinar, Sr. Training Specialist, Marina Verdara, will provide you with the information and tools you need to ensure that you or your billing clients’ practices avoid receiving monetary penalties related to MIPS.
Modernize Your Mental Health Practice to Save Time and Improve Care DeliveryKareo
Join Dr. Nina Vasan and Dr. Ganielle Hooper as they use their expertise in the mental health industry to help you run a successful mental health practice amidst uncertain times. They will discuss:
-The current state of the mental health industry and the public “stigma” of seeking mental health services
-Recent policy changes pertaining to insurance reimbursement, telehealth and MACRA
-How technology can support your practice’s growth and success
-Lessons learned in running a successful practice from a provider who has recently expanded her practice and what she did to overcome common barriers
Leveraging Federal Financial Assistance Programs During COVID-19Kareo
Bill Finerfrock, HBMA Director of Government Affairs, will break down the CARES Act and its associated programs to provide you with key takeaways to help ease financial burdens and maintain current staff levels.
In this webinar, Bill will discuss:
-New Paycheck Protection Program
-Other SBA (Small Business Association) programs
-Medicare Advanced Payment Options
-Provider Lost Revenue Program
Telehealth, Coding and Billing Guidance for COVID-19Kareo
Kareo’s Subject Matter Expert for Billing, Terri Joy, MBA, CPC, CGSC, COC, CPC-I will provide you with everything you need to know about telehealth, coding and billing for COVID-19.
In this webinar, Terri will:
-Discuss new and changing government regulations around telehealth services
-How to bill for COVID-19 services
-Best practices for leveraging technology to keep your patients and staff safe and healthy
How Your Medical Practice Can Exceed a 95% Clean Claims RateKareo
Industry thought-leader and revenue cycle management expert, Elizabeth Woodcock, Principal, Woodcock& Associates, will discuss how achieving clean claims at first submission positively impacts medical practices. She will specifically address what insurance changes to expect with the start of a new year, and how to identify and prevent claim rejections and denials so your medical practice can exceed a 95% clean claims rate in 2020.
How Your Billing Company Can Exceed a 95% Clean Claims RateKareo
This webinar discussed how medical billing companies can achieve a clean claims rate over 95%. The presenter outlined fundamental principles like ensuring accuracy of submitted claims to avoid rejections and denials. Engaging with customers to understand billing issues was emphasized. Focusing on partnerships with providers and recognizing how denials can negatively impact staffing and cash flow was also covered. The webinar provided tips for obsessing over claim accuracy, using business intelligence to track denials, and working with clients to develop clean claim action plans and certification. The webinar concluded by describing Kareo's billing platform and extensions that could help providers achieve clean claim goals.
Simple Steps to Avoid the 7% MIPS Penalty for 2019Kareo
Join Marina Verdara, Kareo’s Sr. Training Specialist, as she provides you with simple steps to avoid the 7% MIPS penalty, including how you can check a clinician’s eligibility and where you can earn points for each category. She will also provide you with the resources to help you prepare for 2020.
Addressing the Data Security Risks of Cloud-Based Software - HBMA PresentationKareo
Are you taking the necessary precautions to ensure your data is safe? In this information-packed webinar, Kareo’s Security Team will discuss the current climate of the healthcare industry in regards to data security, common misconceptions about using cloud-based software and best practices to implement in your daily workflow to ensure your data is safe.
Join Jesse Salmon (Information Security Manager) and Tim Nabhani (Security Architect) as they review:
-Why cyber attackers are targeting the healthcare industry
-Common security myths about using cloud-based systems
-Key security differences between cloud and on-premise data storage
-Key security controls to look for when considering a cloud-based solution
-Some security best practices to implement in your daily workflow to protect your data and your business
Don’t wait until it’s too late. Now more than ever, it’s important that both independent practices and billing companies take extra precautions to ensure their data and their business are secure.
State of the Independent Practice: What it Means For YouKareo
Join Kareo as we discuss the results from our recent nation-wide survey of 1,000 medical practices. We'll discuss our findings from the survey and how these insights will shape your billing company's future growth.
NURSING MANAGEMENT OF PATIENT WITH EMPHYSEMA .PPTblessyjannu21
Prepared by Prof. BLESSY THOMAS, VICE PRINCIPAL, FNCON, SPN.
Emphysema is a disease condition of respiratory system.
Emphysema is an abnormal permanent enlargement of the air spaces distal to terminal bronchioles, accompanied by destruction of their walls and without obvious fibrosis.
Emphysema of lung is defined as hyper inflation of the lung ais spaces due to obstruction of non respiratory bronchioles as due to loss of elasticity of alveoli.
It is a type of chronic obstructive
pulmonary disease.
It is a progressive disease of lungs.
This particular slides consist of- what is Pneumothorax,what are it's causes and it's effect on body, risk factors, symptoms,complications, diagnosis and role of physiotherapy in it.
This slide is very helpful for physiotherapy students and also for other medical and healthcare students.
Here is a summary of Pneumothorax:
Pneumothorax, also known as a collapsed lung, is a condition that occurs when air leaks into the space between the lung and chest wall. This air buildup puts pressure on the lung, preventing it from expanding fully when you breathe. A pneumothorax can cause a complete or partial collapse of the lung.
COLOUR CODING IN THE PERIOPERATIVE NURSING PRACTICE.SamboGlo
COLOUR CODING IN THE PERIOPERATIVE ENVIRONMENT HAS COME TO STAY ,SOME SENCE OF HUMOUR WILL BE APPRECIATED AT THE RIGHT TIME BY THE PATIENT AND OTHER SURGICAL TEAM MEMBERS.
Chandrima Spa Ajman is one of the leading Massage Center in Ajman, which is open 24 hours exclusively for men. Being one of the most affordable Spa in Ajman, we offer Body to Body massage, Kerala Massage, Malayali Massage, Indian Massage, Pakistani Massage Russian massage, Thai massage, Swedish massage, Hot Stone Massage, Deep Tissue Massage, and many more. Indulge in the ultimate massage experience and book your appointment today. We are confident that you will leave our Massage spa feeling refreshed, rejuvenated, and ready to take on the world.
Visit : https://massagespaajman.com/
Call : 052 987 1315
R3 Stem Cell Therapy: A New Hope for Women with Ovarian FailureR3 Stem Cell
Discover the groundbreaking advancements in stem cell therapy by R3 Stem Cell, offering new hope for women with ovarian failure. This innovative treatment aims to restore ovarian function, improve fertility, and enhance overall well-being, revolutionizing reproductive health for women worldwide.
Mental Health and well-being Presentation. Exploring innovative approaches and strategies for enhancing mental well-being. Discover cutting-edge research, effective strategies, and practical methods for fostering mental well-being.
The facial nerve, also known as cranial nerve VII, is one of the 12 cranial nerves originating from the brain. It's a mixed nerve, meaning it contains both sensory and motor fibres, and it plays a crucial role in controlling various facial muscles, as well as conveying sensory information from the taste buds on the anterior two-thirds of the tongue.
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - ...rightmanforbloodline
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
We are one of the top Massage Spa Ajman Our highly skilled, experienced, and certified massage therapists from different corners of the world are committed to serving you with a soothing and relaxing experience. Luxuriate yourself at our spas in Sharjah and Ajman, which are indeed enriched with an ambiance of relaxation and tranquility. We could confidently claim that we are one of the most affordable Spa Ajman and Sharjah as well, where you can book the massage session of your choice for just 99 AED at any time as we are open 24 hours a day, 7 days a week.
Visit : https://massagespaajman.com/
Call : 052 987 1315
2. Kareo Confidential
Agenda
2
Agenda
2
• Introductions
• Welcome to the Patient Collections Boot Camp
• The Building Blocks of Successful Patient Collections
• Patient Collections Assessment
• Beefing Up Your Financial Policy
• Technology Inventory
• Preparing Your Team
• How Kareo Can Help
• Your Questions
3. @GoKareo 33
How to Participate Today…
Type your questions
Download today’s resources
View today’s presentation
4. @GoKareo 44
Connect via Social Media
Connect with us via social media
How to connect:
1) Follow @GoKareo on Twitter
2) Search for #KareoTip
3) Join the conversation using #KareoTip
twitter.com@GoKareo
facebook.com/GoKareo
linkedin.com/company/kareo
5. Kareo Confidential 55
Discover Kareo’s Role
• PAHCOM has approved 1 CEU credit.
• Each attendee will receive an email today
with a link to request certification.
Certificates will be emailed within the next
few days.
• Attendees must be logged into the webinar
to receive credit.
• You’ll be asked at the end of the webinar if
you want a CEU certificate.
“…Make Your Practice a Best Practice!”
6. Kareo Confidential 66
Aimee Heckman CPPM, CPB
• Healthcare Business Consultant and
President at Ease RCM Solutions.
• Certified Professional Biller (CPB) and
Certified Physician Practice Manager (CPPM)
• More than 25 years experience in Medical
Practice Management, Revenue Cycle
Management, PM/EHR implementation, and
business development.
7. Kareo Confidential
Agenda
7
Agenda
7
• Introductions
• Welcome to the Patient Collections Boot Camp
• The Building Blocks of Successful Patient Collections
• Patient Collections Assessment
• Beefing Up Your Financial Policy
• Technology Inventory
• Preparing Your Team
• How Kareo Can Help
• Your Questions
8. Welcome to Boot Camp
What does patient collections have to do with a boot camp?
9. Kareo Confidential 99
Welcome to Boot Camp
How to get the most out of this Boot Camp
• Set realistic expectations to avoid becoming discouraged part way
through the process and giving up.
• Pick what seems doable for you right now, give it your best effort and
keep moving forward, even if it’s baby steps.
• Take the amount of time you need to in order to complete all of the
“weeks” of Boot Camp.
• Follow a modified path that you can easily handle all the way through
and then repeat the Boot Camp again to implement additional items
that you weren’t quite ready for.
10. Kareo Confidential 1010
Why a Boot Camp?
39.1% 54% 90% 30%
Privately insured
individuals under age 65
with HDHP
HDHPs
Increase in HDHPs
since 2010
Increase
HDHP purchased on
exchanges and the
open market
Bronze/Silver
Percent of revenue
attributed to patients
Patient
11. Kareo Confidential 1111
The Patient Collections Journey
Bill Payer/Patient
Submit claims
immediately, post
payments promptly and
send statements
frequently
Validate and Collect
Confirm all financial
information at each
visit and collect copay
and any balances due
Gather Data
Collect all demographic
info needed to verify
insurance and patient
responsibility when
scheduling the
appointment
Effective patient collections begins long before the patient sets foot in the office. Each step in the process is
an opportunity for success and will directly impact your net collections.
Follow-Up
Stay on top of patient
balances and be pro-
active before accounts
reach 60 days
Before
Visit
At
Visit
After
Visit
Follow
Up
12. The Building Blocks of
Successful Patient Collections
Financial policy, technology, staff training
14. Kareo Confidential 1414
Assessing Your Current Financial Fitness
• You can’t improve what you haven’t measured.
• Be honest in your answers. It does you no good to overestimate
the effectiveness of your current process.
• If you can’t immediately answer a question without having to
think about it, you probably need to answer “yes”.
15. Kareo Confidential 1515
Assessing Your Current Financial Fitness
Question 1
Are more than 5% of your rejections and denials due to eligibility?
Why it Matters
Eligibility is the #1 cause of rejections and denials and it is the most
preventable of all denials.
16. Kareo Confidential 1616
Assessing Your Current Financial Fitness
Question 2
Are more than 50% of your patient responsibility balances greater
than 60 days old?
Why it Matters
Accounts with balances aged greater than 60 days become
increasingly less likely to be paid in full without significant effort. If a
patient has received two or more statements with no response, they
are unlikely to respond to further statements.
17. Kareo Confidential 1717
Assessing Your Current Financial Fitness
Question 3
Do you collect less than 95% of copays and past due balances at the
time of service?
Why it Matters
Your best chance of collecting from a patient is when they are
standing in front of you, especially if they have not yet seen the
provider. Collecting becomes exponentially more difficult once a
patient walks out the door.
18. Kareo Confidential 1818
Assessing Your Current Financial Fitness
Question 4
Have your bad debt write-offs increased in the last 12-18 months?
Why it Matters
Increasing bad debt write-offs mean a decrease in net collections.
Repeated bad debt write-offs encourage bad habits in patients.
19. Kareo Confidential 1919
Assessing Your Current Financial Fitness
If you answered yes to more than one of the preceding questions,
you may want to take the full assessment available in the Event
Resources:
21. Kareo Confidential 2121
Beefing Up Your Financial Policy
Your Patient Financial Policy is:
• No longer something you simply get signed and file away.
• Something that all members of your staff must be familiar with and
must be prepared to explain to patients
• An agreement between your patients and your practice which
outlines the responsibilities of both parties
• One of the most important documents for your practice
22. Kareo Confidential 2222
Beefing Up Your Financial Policy
Best Practices for Creating or Revising Your Financial Policy
• Use clear patient friendly language.
• Use bullet points and section headings that guide patients through
the entire document.
• Include multiple places for patients to initial to encourage reading
the entire document.
• Provide a glossary of terms to ensure that patients understand their
true responsibility .
Don’t assume that patients understand insurance jargon.
24. Kareo Confidential 2424
Beefing Up Your Financial Policy
Structure the document so that it addresses both self-pay and
insurance patients. Begin with items that apply to all patients.
Topics for All Patients
• No show/cancellation policy and penalties
• Collections policy
• Dismissal for non-compliance financially
• Options for financial assistance
• Payment methods accepted
25. Kareo Confidential 2525
Beefing Up Your Financial Policy
Clearly define patient obligations related to their insurance. Don’t
assume they understand how insurance coverage works.
Topics for Insured Patients
• Establish when copays, coinsurance, deductibles and unpaid balances are
due
• Remind them that ultimate responsibility for their bill lies with them
• Explain why copays/deductibles cannot be waived
• Encourage patients to review their plan benefits and be familiar with what
is and is not covered under their plan
• Provide a list of the plans you participate with, not just the payer names,
especially if you only participate in PPO, or all but HMO, etc
• Instruct patients to notify you of any changes to their benefits immediately
26. Kareo Confidential 2626
Beefing Up Your Financial Policy
Clearly define patient obligations related to their insurance. Don’t
assume they understand how insurance coverage works.
Topics for Insured Patients
• Consider including a patient friendly glossary of insurance terms
To get you started, you can download our
Glossary of Essential Health Insurance
Terms from the Event Resources.
27. Kareo Confidential 2727
Beefing Up Your Financial Policy
Self-pay doesn’t always mean “no insurance”. Be sure to address
non-covered services in your financial policy.
Topics for Self-Pay Patients
• Clearly outline what is expected regarding payment at time of service
• Include a sample self-pay fee schedule
• Offer prompt pay discounts
• Provide multiple payment options
• Encourage patients with HDHPs to review self-pay policies, as many times
they end up falling under more of a self-pay category
28. Kareo Confidential 2828
Beefing Up Your Financial Policy
Best Practices Tips
• Include your billing and front desk staff in reviewing and updating
your financial policy. They can provide valuable “real world” insight
into where your current policy falls short.
• Once you have reviewed your current policy and updated, modified,
reworked and finalized it, be sure to run it past your healthcare
attorney to make sure that it is legal and enforceable
29. Kareo Confidential 2929
Beefing Up Your Financial Policy
Establish a protocol to update and review financial policies
• All established patients should be asked to review the financial policy
at least annually.
• If a patient changes from self-pay to insured or vice versa, make it a
policy to have them review the financial policy again and initial and
date it to make sure they are aware of the differences in their
obligations.
30. Kareo Confidential 3030
Beefing Up Your Financial Policy
Use our Financial Policy Checklist to review your
current policy and update it with any missing or
inadequate topics.
More Best Practices for Making Your Financial Policy Work
• Post on you website
• Send to new patients prior to first appointment
• Give patients a signed copy
• Require new patient paperwork to be returned prior to appointment
32. Kareo Confidential 3232
Taking Inventory of Your Technology
The Basics
• Scheduling and appointment
reminder software
• Eligibility verification
• Billing/Practice Management System
• Clear and professional statements
• Payment processing system
• Patient Portal
Access our Patient Collections
Technology Inventory in the
Event Resources.
33. Kareo Confidential 3333
Taking Inventory of Your Technology
Features that will take collections to the next level
• Credit Card on File (CCoF)
• Payment Estimator
• Online Payment Portal for both eChecks and Credit Cards
• Mobile Bill Pay
• Automated Payment Plans
• Appointment reminders via text and email
• Electronic Statements
35. Kareo Confidential 3535
Preparing Your Collections Superstars
Everyone in the office should be trained to:
• Explain the practice’s financial policy
• Provide patients with the payment amount due
• List the payment options available
• Collect payments at the time of service and over the phone
• Provide payment alternatives if full payment can’t be made
• Offer financial counseling resources
Patient collections may not be the primary job of everyone in the
practice, but it is the job of everyone to work as a team to
accomplish your patient collections goals.
36. Kareo Confidential 3636
• Review and revise your current financial policy.
• Educate your staff on your new financial policy, payment pathways,
and their role in patient collections.
• Identify technology you may need to upgrade or acquire to improve
time of service collections.
• Set a goal to collect greater than 95% of copays at the time of
service. Remember, collecting just two more copays a day can result
in thousands of dollars a year in increased patient collections.
37. Kareo Confidential 3737
Patient Collections Webinar: Part 2
Optimizing Collections Before, During and After the Visit
Free Live Webinar
Thursday, July 13, 2017
10:00 AM Pacific | 1:00 PM Eastern
Register Today!
38. Kareo Confidential
Agenda
38
Agenda
38
• Introductions
• Welcome to the Patient Collections Boot Camp
• The Building Blocks of Successful Patient Collections
• Patient Collections Assessment
• Beefing Up Your Financial Policy
• Technology Inventory
• Preparing Your Team
• How Kareo Can Help
• Your Questions
39. Kareo Confidential 3939
Awards and Rankings
Growth awards
The speed at which
medical practices
are moving to Kareo
and referring it to
other providers.
Analyst reviews
3rd party
recognition, driven
by direct customer
feedback, equals
trust and credibility.
Best places to work
Happy, engaged
employees stay
longer, have more
experience and
offer better
customer service.
43. @GoKareo 4343
Kareo Platform
Kareo Marketing
• Marketing and front office
automation
• Online visibility and SEO
• Online appt. scheduling
• Email, text & voice recording
appt. reminders
• Post visit patient reviews
• Practice analytics for ROI
• Patient communications