Pathway, Pre Employment Training ,Sector Routeways

1. Pre-employment Training Programmes . Sector specific training this stage is all about you being 'job-ready” Tel: 0121 707 0550 http://www.pathwaygroup.co.uk

3. Retail Pathway Recording Time To read and record time in 12 and 24 hour clock To convert between 12 and 24 hour clock Putting Goods into storage To read and extract appropriate storage information from box end labels and warehouse charts To read temperatures and understand the storage requirements of chilled produce from box end labels What is Customer Service? To understand the principles of good customer service through discussion Recognising Customers needs To understand and use non verbal signals to interpret customer behaviour To use different strategies to clarify and confirm understanding To ask questions to obtain information or to establish customer needs Responding to Customers To understand the need to adapt responses to different people and situations To understand how to respond appropriately to a range of people and situations Dealing with Complaints from Customers To identify and understand effective ways to deal with customer complaints Checking Codes To read and compare large numbers To understand and use the organisational features of a delivery note in order to locate information To recognise words written as abbreviations

4. Care Pathway Care Planning Understanding Care Plan formats To use headings and subheadings to locate information To use reference material to find meanings of unfamiliar words Accessing and retrieving records To understand how to find and return records in an alphabetical filing system To understand how to find and return records in a numerical filing system Understanding information on care plans To be able to identify unfamiliar words on care plans To select relevant information To write information appropriately Entering straightforward information into a form To read and understand simple instructions on forms To write dates accurately To read and understand words on forms Gathering information for everyday records To decide what questions to ask to gather relevant information To phrase questions appropriately, with an awareness of open and closed questions and confirmation Recording information in everyday records To select relevant information for inclusion in documentation To formulate this information for a specific purpose To write information accurately and clearly Communicating In Care Communicating at Work To recognise the range of people with whom you may communicate on a day to day basis in the care sector To be able to adapt to the audience To identify the things that can affect interaction, for example, relationships, attitudes, purpose and understanding To identify different types of communication, information, instruction, opinion, explanation etc Communicating with Visitors To recognise the importance of following procedures To give or ask for information in a sensible order Talking to People To understand that how you speak and the choice of words that you use will vary with purpose and the person being addressed To recognise that body language and tone of voice can support or confuse the message To understand what contributes to effective communication face to face and on the phone Listening to People To understand that listening can be an active process To provide confirmation and feedback, including body language when listening to others To listen for detail in messages To use strategies to clarify and confirm understanding To make contributions relevant to the situation and subject Conducting a Handover To listen for sequence markers To listen for personal instructions To recognise the ways instructions might be worded To keep a note of what is to be

5. Dealing with difficult situations To think about how to resolve difficult situations that may arise in a residential care home To consider how listening and speaking techniques might be applied in difficult situations Information At Work Signs and Symbols To recognise that health and safety signs use colour and symbols to aid understanding To know that the format used in safety signs aids understanding To recognise that key instructions are written in bold or capital letters To understand the importance of reading technical words carefully to ensure understanding of meaning Reporting written information To know where to put information on an Accident Form to write concisely, including only relevant facts to write events in a formal, factual way, in a logical order to proof read for accuracy Following written instructions To understand that pictures can enhance written instructions or replace them by illustrating a point or process visually, to understand that pictures can help to explain difficult words in instructions, to recognise that key features of instructions help the reader to follow instructions quickly Following work procedures To recognise the formal language of procedures To recognise that some words are instructional “must do” To recognise conditionals “if, in the case of” only to be carried out if the condition exists To recognise how to use flow charts Finding the Information you need To research a topic and show evidence of having used more than one resource To make notes about the information found Numeracy In Care Time to think To recognise the range of different ways time can be written or displayed To understand the 24 hour clock To convert from 12-24 hour clock time and vice versa Managing your time To identify the problems around time management To estimate time using quarter, half and whole hours To calculate time in minutes Getting it right To understand the need for accuracy when recording dates To recognise the different date formats used in the UK To recognise all abbreviations used in dates Calculating dates Shopping for residents To understand the importance of following procedures and guidelines when dealing with money for residents To identify strategies for adding and subtracting money accurately To organise shopping activities To use a calculator with decimals To record money transactions Measuring fluids To understand the metric units to measure fluids To use non-standard methods to estimate fluids To record fluids in millilitres To calculate using millilitres Measuring Weights To understand and calculate metric weights To understand imperial weights, stones and pounds To convert kilograms to pounds To convert pounds to stones and pounds To use a table to check weight

6. Career Opportunities Retail work Hotels Call Centres Bar Staff Restaurants Reception work Finance Legal work