AfSIG 2017 was the first edition of Afghanistan School on Internet Governance Organized by National IT Professionals Association of Afghanistan (NITPAA)
This document provides an overview of Andhra Pradesh's smart card project for rural development. The objectives are to increase banking access for the poor, ensure timely benefits delivery, and achieve total financial inclusion. Banks set up the infrastructure using service providers and business correspondents. Over 142 lakh beneficiaries have been enrolled across 22 districts, with payments starting in over 19,000 villages. The roles of various stakeholders like banks, government departments, and business correspondents are also outlined.
The Cabinet approved the Pradhan Mantri Kaushal Vikas Yojana scheme to provide skill training to one crore people over four years with a budget of Rs. 12,000 crore. Trainees will receive financial support for travel, boarding, and training will be aligned to industry standards. States will deliver 25% of the training targets. Placement assistance and international standard training for overseas jobs are also goals of the program.
The Cabinet also approved extending facilities like banking, property purchase, driving licenses and Aadhaar cards to religious minorities from Afghanistan, Bangladesh and Pakistan on Long Term Visas in India. Citizenship rules will also be amended to ease the process for some applicants in 16 districts across 7
The document provides details about the author's 6-week internship at the National Bank of Pakistan (NBP) branch in Ubauro, Sindh. It discusses the bank's history, departments and tasks the author completed during the internship. The author learned about account opening, remittances, and clearing checks. They opened savings and current accounts, processed payments like pay orders and demand drafts, and cleared incoming and outgoing checks within and between cities. The NBP plays an important role in Pakistan's financial sector.
TQM - National Registration Department (NRD)Sofea Saruwan
The document discusses the National Registration Department of Malaysia and their implementation of a Client Charter. It provides background on the department and MyKad identification cards. The Client Charter aims to ensure quality service and meet customer expectations. A review found the Identity Card Division successfully printed all cards within 24 hours as promised in the Charter for the past three years. Challenges like power failures were addressed through measures like backup generators.
The document outlines a smart card program in India that aims to promote financial inclusion. It discusses objectives to expand banking access to rural poor, ensure timely benefits delivery, and reduce fraud. A multi-phase approach is described involving enrolling beneficiaries, issuing smart cards, appointing business correspondents, and enabling payments and services at the village level using biometric authentication. Implementation progress highlights over 100 million cards issued and over $2 billion in payments processed across 23 districts.
AfSIG 2017 was the first edition of Afghanistan School on Internet Governance Organized by National IT Professionals Association of Afghanistan (NITPAA)
This document provides an overview of Andhra Pradesh's smart card project for rural development. The objectives are to increase banking access for the poor, ensure timely benefits delivery, and achieve total financial inclusion. Banks set up the infrastructure using service providers and business correspondents. Over 142 lakh beneficiaries have been enrolled across 22 districts, with payments starting in over 19,000 villages. The roles of various stakeholders like banks, government departments, and business correspondents are also outlined.
The Cabinet approved the Pradhan Mantri Kaushal Vikas Yojana scheme to provide skill training to one crore people over four years with a budget of Rs. 12,000 crore. Trainees will receive financial support for travel, boarding, and training will be aligned to industry standards. States will deliver 25% of the training targets. Placement assistance and international standard training for overseas jobs are also goals of the program.
The Cabinet also approved extending facilities like banking, property purchase, driving licenses and Aadhaar cards to religious minorities from Afghanistan, Bangladesh and Pakistan on Long Term Visas in India. Citizenship rules will also be amended to ease the process for some applicants in 16 districts across 7
The document provides details about the author's 6-week internship at the National Bank of Pakistan (NBP) branch in Ubauro, Sindh. It discusses the bank's history, departments and tasks the author completed during the internship. The author learned about account opening, remittances, and clearing checks. They opened savings and current accounts, processed payments like pay orders and demand drafts, and cleared incoming and outgoing checks within and between cities. The NBP plays an important role in Pakistan's financial sector.
TQM - National Registration Department (NRD)Sofea Saruwan
The document discusses the National Registration Department of Malaysia and their implementation of a Client Charter. It provides background on the department and MyKad identification cards. The Client Charter aims to ensure quality service and meet customer expectations. A review found the Identity Card Division successfully printed all cards within 24 hours as promised in the Charter for the past three years. Challenges like power failures were addressed through measures like backup generators.
The document outlines a smart card program in India that aims to promote financial inclusion. It discusses objectives to expand banking access to rural poor, ensure timely benefits delivery, and reduce fraud. A multi-phase approach is described involving enrolling beneficiaries, issuing smart cards, appointing business correspondents, and enabling payments and services at the village level using biometric authentication. Implementation progress highlights over 100 million cards issued and over $2 billion in payments processed across 23 districts.
1. The daily order from the High Court of Karnataka discusses issues related to migrant workers in the state during the COVID-19 pandemic.
2. It notes the responses from the state and central governments and identifies further actions needed to assist migrant workers wishing to return to their home states, including ensuring they are informed of transportation options and addressing any inability to pay train fares.
3. The order also seeks additional details from the Bangalore Metro Rail Corporation on measures taken to support its workers during the pandemic, including on food, wages, and compliance with prior court directions.
Wrong Diagnosis, Harmful Prescription: A Critique of Financial Resolution and Deposit Insurance (FRDI) Bill, 2017
Visit http://www.repealfrdi.net to understand the nuances and impact of the #FRDIBill and to send a letter to your MP to not legislate it.
The Centre for Financial Accountability aims to strengthen and improve financial accountability within India by engaging in critical analysis, monitoring and critique of the role of financial institutions – national and international, and their impact on development, human rights and the environment, amongst other areas. For more information visit http://www.cenfa.org Get in touch with us at info@cenfa.org
We also publish Finance Matters, a weekly newsletter on the development finance. Archive can be accessed at http://www.cenfa.org/newsletter-archive/
To subscribe, email us at newsletter@cenfa.org
The document provides information about obtaining an Indian passport, including the basic requirements and application process. It states that Indian citizens require a valid passport to depart India, and outlines the supporting documents needed for an application, such as proof of identity, birthdate, residence and nationality. It describes the online registration and appointment system for submitting applications at Passport Seva Kendras, and notes that photographs and biometrics are now captured at these centers.
Asia Counsel Insights provide readers a punchy update on legal and business developments in Vietnam. This edition has news on transportation mobile applications; higher education transparency measures and bancassurance.
This document summarizes a presentation made by a team of students from Pune Vidyarthi Griha’s College of Engineering and Technology on ensuring timely justice in India. It discusses several cases where justice was delayed, such as a 150-year old land dispute case and a man who was jailed for 13 years without trial for overstaying his visa by a few days. It also analyzes reasons for delays like high judicial pendency, lack of infrastructure and human resources, and proposes solutions like increasing the number of judges and decentralizing the Supreme Court into regional benches to expedite justice delivery.
This document provides an overview of the Bhu Bharati - Integrated Land Information System project in Andhra Pradesh. The project aims to create a single dedicated agency to manage all land records digitally through a centralized repository. This will streamline the fragmented current system across multiple departments and replace outdated paper-based records. The project was piloted in Nizamabad district and will now be expanded to 5 additional districts to provide transparent, accessible land information and services to citizens.
The document provides guidelines for offline and online registration under the National Pension System (NPS).
For offline registration, it outlines the steps to procure a PRAN application form, submit it to the nearest POP-SP along with KYC documents, track the application status online, and submit the first contribution slip.
For online registration through the eNPS portal, it mentions the prerequisites like Aadhaar/PAN and bank account. It then lists the steps to register online by filling details, uploading documents, making payment and submitting the form.
It also lists the required KYC documents for identity and address proof, as well as the empanelled banks for NPS contributions.
- The meeting reviewed actions taken on recommendations of a Special Team of Secretaries to examine violations related to the National Spot Exchange Limited (NSEL) payment crisis.
- The Economic Offences Wing has attached properties worth Rs. 4353 crores but was unable to auction two major properties. Issues were raised about verifying ownership of a 500-acre land parcel in Bikaner before auction.
- The Chairman expressed concern about the slow progress and lack of major relief for NSEL investors, despite several review meetings. He directed swifter action on auctioning attached properties.
This document discusses offshore banking in Bangladesh. It begins with an introduction to offshore banking and definitions. It then outlines the objectives and research methodology of studying offshore banking. Some key points made include benefits of offshore banking such as protecting capital and access to international opportunities. Criticisms include difficulties setting up accounts and potential associations with crime. The document also details the evolution and current state of offshore banking in Bangladesh, including the local and foreign banks involved. It concludes by noting offshore banking offers numerous services but regulations vary between nations.
This order discusses the response from the Central Government and various State Governments on the measures taken to assist migrant workers during the COVID-19 pandemic. It notes that over 57 lakh migrant workers were transported back to their home states via Shramik special trains, while 41 lakh were transported via road. The order examines responses from key source and destination states like Maharashtra, Delhi, Gujarat, Uttar Pradesh, Bihar and others on the number of migrant workers helped and remaining. It directs states to further identify stranded workers and arrange their safe travel back home with food and other necessities.
1) The meeting reviewed progress on implementing recommendations from a task force on violations at the National Spot Exchange Limited (NSEL).
2) Government of Maharashtra was asked to strengthen the dedicated investigation team, appoint additional competent authorities, and engage valuation and auction agencies to facilitate recovery of lost investments.
3) Various agencies including SEBI, ED, and CBI provided updates on investigations and prosecutions, and were asked to expedite actions such as completing audits, obtaining sanctions, and arresting offenders.
This document summarizes key aspects of right to service regimes and acts that have been passed in various states in India since 2005. It provides details on the provisions and timeline of implementation of such acts passed in 20 states. Some key aspects covered include establishing timelines for delivery of notified government services, penalties for non-compliance, appeal processes, and oversight mechanisms like grievance redressal officers and state commissions on the lines of state information commissions. The acts aim to shift governance approach from regulation to results-based delivery and introduce accountability for streamlined public service delivery.
The document is an internship presentation for a student's internship at Agrani Bank Limited. It provides an overview of the bank's general banking activities. It discusses Agrani Bank's organizational structure, including its vision, mission, and SWOT analysis. It also describes the key departments in general banking - customer service management, cash, clearing, and local remittance sections. It outlines the processes for opening accounts, cash receipt and payment, clearing activities, and local remittances. The purpose is for the student to gain practical knowledge about Agrani Bank's operations during their internship.
In 2013, the Ministry of External Affairs issued over 8.5 million passports and travel documents, a 15% increase over 2012. A total of 97 lakh applications were processed. Key initiatives in the second half of 2013 included online fee payment, a premium SMS service for application status updates, extending the reach of the mobile app and introducing Passport Seva Camps. The document highlights growth in passport issuance, new infrastructure developments, and process improvements like faster police verification times in some states.
Common Service Centers (CSCs) are access points for delivering e-governance services to rural areas in India, including government, private, and social services. CSCs aim to contribute to a digitally and financially inclusive society. Services offered through CSCs include banking, insurance, passport, education, healthcare, bill payment, and more. There are over 100,000 CSCs across India managed by Village Level Entrepreneurs that provide these important services to rural citizens.
1. The daily order from the High Court of Karnataka discusses issues related to migrant workers in the state during the COVID-19 pandemic.
2. It notes the responses from the state and central governments and identifies further actions needed to assist migrant workers wishing to return to their home states, including ensuring they are informed of transportation options and addressing any inability to pay train fares.
3. The order also seeks additional details from the Bangalore Metro Rail Corporation on measures taken to support its workers during the pandemic, including on food, wages, and compliance with prior court directions.
Wrong Diagnosis, Harmful Prescription: A Critique of Financial Resolution and Deposit Insurance (FRDI) Bill, 2017
Visit http://www.repealfrdi.net to understand the nuances and impact of the #FRDIBill and to send a letter to your MP to not legislate it.
The Centre for Financial Accountability aims to strengthen and improve financial accountability within India by engaging in critical analysis, monitoring and critique of the role of financial institutions – national and international, and their impact on development, human rights and the environment, amongst other areas. For more information visit http://www.cenfa.org Get in touch with us at info@cenfa.org
We also publish Finance Matters, a weekly newsletter on the development finance. Archive can be accessed at http://www.cenfa.org/newsletter-archive/
To subscribe, email us at newsletter@cenfa.org
The document provides information about obtaining an Indian passport, including the basic requirements and application process. It states that Indian citizens require a valid passport to depart India, and outlines the supporting documents needed for an application, such as proof of identity, birthdate, residence and nationality. It describes the online registration and appointment system for submitting applications at Passport Seva Kendras, and notes that photographs and biometrics are now captured at these centers.
Asia Counsel Insights provide readers a punchy update on legal and business developments in Vietnam. This edition has news on transportation mobile applications; higher education transparency measures and bancassurance.
This document summarizes a presentation made by a team of students from Pune Vidyarthi Griha’s College of Engineering and Technology on ensuring timely justice in India. It discusses several cases where justice was delayed, such as a 150-year old land dispute case and a man who was jailed for 13 years without trial for overstaying his visa by a few days. It also analyzes reasons for delays like high judicial pendency, lack of infrastructure and human resources, and proposes solutions like increasing the number of judges and decentralizing the Supreme Court into regional benches to expedite justice delivery.
This document provides an overview of the Bhu Bharati - Integrated Land Information System project in Andhra Pradesh. The project aims to create a single dedicated agency to manage all land records digitally through a centralized repository. This will streamline the fragmented current system across multiple departments and replace outdated paper-based records. The project was piloted in Nizamabad district and will now be expanded to 5 additional districts to provide transparent, accessible land information and services to citizens.
The document provides guidelines for offline and online registration under the National Pension System (NPS).
For offline registration, it outlines the steps to procure a PRAN application form, submit it to the nearest POP-SP along with KYC documents, track the application status online, and submit the first contribution slip.
For online registration through the eNPS portal, it mentions the prerequisites like Aadhaar/PAN and bank account. It then lists the steps to register online by filling details, uploading documents, making payment and submitting the form.
It also lists the required KYC documents for identity and address proof, as well as the empanelled banks for NPS contributions.
- The meeting reviewed actions taken on recommendations of a Special Team of Secretaries to examine violations related to the National Spot Exchange Limited (NSEL) payment crisis.
- The Economic Offences Wing has attached properties worth Rs. 4353 crores but was unable to auction two major properties. Issues were raised about verifying ownership of a 500-acre land parcel in Bikaner before auction.
- The Chairman expressed concern about the slow progress and lack of major relief for NSEL investors, despite several review meetings. He directed swifter action on auctioning attached properties.
This document discusses offshore banking in Bangladesh. It begins with an introduction to offshore banking and definitions. It then outlines the objectives and research methodology of studying offshore banking. Some key points made include benefits of offshore banking such as protecting capital and access to international opportunities. Criticisms include difficulties setting up accounts and potential associations with crime. The document also details the evolution and current state of offshore banking in Bangladesh, including the local and foreign banks involved. It concludes by noting offshore banking offers numerous services but regulations vary between nations.
This order discusses the response from the Central Government and various State Governments on the measures taken to assist migrant workers during the COVID-19 pandemic. It notes that over 57 lakh migrant workers were transported back to their home states via Shramik special trains, while 41 lakh were transported via road. The order examines responses from key source and destination states like Maharashtra, Delhi, Gujarat, Uttar Pradesh, Bihar and others on the number of migrant workers helped and remaining. It directs states to further identify stranded workers and arrange their safe travel back home with food and other necessities.
1) The meeting reviewed progress on implementing recommendations from a task force on violations at the National Spot Exchange Limited (NSEL).
2) Government of Maharashtra was asked to strengthen the dedicated investigation team, appoint additional competent authorities, and engage valuation and auction agencies to facilitate recovery of lost investments.
3) Various agencies including SEBI, ED, and CBI provided updates on investigations and prosecutions, and were asked to expedite actions such as completing audits, obtaining sanctions, and arresting offenders.
This document summarizes key aspects of right to service regimes and acts that have been passed in various states in India since 2005. It provides details on the provisions and timeline of implementation of such acts passed in 20 states. Some key aspects covered include establishing timelines for delivery of notified government services, penalties for non-compliance, appeal processes, and oversight mechanisms like grievance redressal officers and state commissions on the lines of state information commissions. The acts aim to shift governance approach from regulation to results-based delivery and introduce accountability for streamlined public service delivery.
The document is an internship presentation for a student's internship at Agrani Bank Limited. It provides an overview of the bank's general banking activities. It discusses Agrani Bank's organizational structure, including its vision, mission, and SWOT analysis. It also describes the key departments in general banking - customer service management, cash, clearing, and local remittance sections. It outlines the processes for opening accounts, cash receipt and payment, clearing activities, and local remittances. The purpose is for the student to gain practical knowledge about Agrani Bank's operations during their internship.
In 2013, the Ministry of External Affairs issued over 8.5 million passports and travel documents, a 15% increase over 2012. A total of 97 lakh applications were processed. Key initiatives in the second half of 2013 included online fee payment, a premium SMS service for application status updates, extending the reach of the mobile app and introducing Passport Seva Camps. The document highlights growth in passport issuance, new infrastructure developments, and process improvements like faster police verification times in some states.
Common Service Centers (CSCs) are access points for delivering e-governance services to rural areas in India, including government, private, and social services. CSCs aim to contribute to a digitally and financially inclusive society. Services offered through CSCs include banking, insurance, passport, education, healthcare, bill payment, and more. There are over 100,000 CSCs across India managed by Village Level Entrepreneurs that provide these important services to rural citizens.
Common Service Centers (CSCs) are access points for delivering electronic services to rural villages in India. They are strategically important for Digital India as they enable access to services, digital infrastructure, and digital literacy. CSCs deliver a wide range of government, private, and social services including banking, insurance, education courses, bill payment, healthcare services via telemedicine, and more. They aim to boost digital and financial inclusion across India.
Present Guide is a detailed handbook covering all aspects of services offered by the AIFC Expat Center (AEC) to the foreign business partners and employees of the AIFC Bodies and Participants. It has been developed and compiled in accordance with the Constitutional Law of the Republic of Kazakhstan dated December 7, 2015 "On the Astana International Financial Centre, the legislation of the Republic of Kazakhstan and the AIFC Acts,
in order to manage the services obtained.
The Guide provides a comprehensive list of services, including the following details for each service:
• Definition and Description;
• Application process;
• Documents required to be submitted;
• Timeframe.
В данном обзоре детально приведены практики оказания госуслуг посредством ЦЕО разных стран мира таких как Бразилия, Канада, Хорватия, Чехия, Финландия, Венгрия, Индия, Португалия, Россия, Сингапур, Словения и Великобритания.
This document provides guidance on visa and migration services offered by the AIFC Expat Center (AEC) for foreign business partners and employees of AIFC Bodies and Participants.
It outlines the various visa categories available (business short-term, business long-term, work), and details the application process and required documents for each service offered. These services include obtaining an invitation letter, visa issuance/extension/renewal/cancellation, registration, tax services, and digital signatures.
The document also provides general instructions that clients must follow, such as only applying for visas through AEC and complying with Kazakhstan's migration laws. It explains the process for employers to establish an employment allocation for hiring foreign
This document provides guidance on services offered by the AIFC Expat Center (AEC) for foreign business partners and employees of AIFC Bodies and Participants. It outlines the general instructions for applying for AEC services and details the specific procedures and requirements for various services, including:
1. Visa services for short-term, long-term, and work visas. Requirements for visa invitation, issuance, extension, renewal, cancellation and category changes are provided.
2. Migration services including registration rules and procedures.
3. Tax services including procedures for obtaining tax identification numbers.
4. Obtaining an electronic digital signature for e-government services.
5. AEC
This document discusses indicators for measuring Bangladesh's progress towards becoming a "Digital Bangladesh" as envisioned by the government. It summarizes the latest global rankings of Bangladesh in three major e-indices: the Networked Readiness Index, ICT Development Index, and UN e-Government Survey. It then proposes a strategy for Bangladesh to develop its own set of ICT4D indicators to better track the country's digital transformation progress against its own goals. The report was informed by expert consultations to ensure the indicators proposed align with Bangladesh's national plans and strategies. Developing customized indicators could help improve Bangladesh's representation in global rankings by highlighting its progress in a country-specific context.
NADRA (National Database and Registration Authority)sssddd20
All details about Nadra
from the starting history to uptil now
took a lot of time making it and i did use it for mine presentation and I hope you guys would find in useful too
The document summarizes Mahesh Sharma's three-pronged strategy to boost tourism in India as the new Tourism Minister.
1) The Ministry will set up tourist facilitation centers at international airports and only authorize taxi operators to transport tourists. A monitoring mechanism will also be implemented.
2) Tough action will be taken against touts who fleece tourists, especially foreigners, at airports and tourist spots. Preventing fleecing of tourists will be a top priority.
3) The Ministry will focus on cleanliness drives and ensuring all tourist spots are clean within the next three months as part of the Prime Minister's Clean India campaign.
The document discusses the process management improvements that were implemented at Indian passport offices through a public-private partnership between the Ministry of External Affairs and Tata Consultancy Services (TCS) to streamline the passport issuance system using e-governance solutions. Key changes included expanding the number of passport service centers, integrating online application processing, introducing biometric data collection, and expediting police verification checks to issue passports more efficiently within a 30 minute timeframe. The modernized system established by TCS through the Passport Seva Project has led to greater transparency, convenience, and satisfaction for Indian citizens applying for passport services.
The customers provided positive feedback for their memorable trip to Australia and New Zealand planned by Vacations Exotica. They particularly enjoyed Adelaide and Perth in Australia, as well as the Gold Coast and Great Barrier Reef. Vacations Exotica understood their needs and interests well and provided useful suggestions. The instructions and directions provided made travel easy. The representative also helped solve food issues by recommending Indian restaurants. Overall, the trip was meticulously planned to meet their requirements.
Presention sindhi wing ppt report pdf formatEngrShafi2
The document provides an overview of the General Administration Wing of the Government of Sindh. It includes 10 sub-wings covering areas like budget, cabinet, property management, and protocol. It also oversees financial matters for other departments. The organizational chart shows the structure with sections for budget, cabinet, transport, estate management, urdu library, and development projects. Descriptions of each section outline their responsibilities such as budget preparation, cabinet support, vehicle allocation, property allotment, and library operations. The document gives details of departments like protocol, benevolent fund, and the central record room regarding their functions and management.
The document summarizes the economic situations and risks of default for several developing countries. Several countries are already in default, including Lebanon, Sri Lanka, Russia, Suriname and Zambia, while others like Belarus are at high risk of soon defaulting. Argentina, Ukraine, Tunisia, Ghana, Kenya, Egypt, El Salvador, Ethiopia, Pakistan, and Belarus are highlighted as being particularly vulnerable to default due to large debt burdens, high inflation, currency declines, and unsustainable debt repayment schedules in the coming years. The IMF is involved with several of these countries to provide aid and negotiate repayment plans in an effort to avoid widespread sovereign defaults around the world.
Similar to Passport Patrika | October - December 2011 (20)
Indira awas yojana housing scheme renamed as PMAYnarinav14
Indira Awas Yojana (IAY) played a significant role in addressing rural housing needs in India. It emerged as a comprehensive program for affordable housing solutions in rural areas, predating the government’s broader focus on mass housing initiatives.
Combined Illegal, Unregulated and Unreported (IUU) Vessel List.Christina Parmionova
The best available, up-to-date information on all fishing and related vessels that appear on the illegal, unregulated, and unreported (IUU) fishing vessel lists published by Regional Fisheries Management Organisations (RFMOs) and related organisations. The aim of the site is to improve the effectiveness of the original IUU lists as a tool for a wide variety of stakeholders to better understand and combat illegal fishing and broader fisheries crime.
To date, the following regional organisations maintain or share lists of vessels that have been found to carry out or support IUU fishing within their own or adjacent convention areas and/or species of competence:
Commission for the Conservation of Antarctic Marine Living Resources (CCAMLR)
Commission for the Conservation of Southern Bluefin Tuna (CCSBT)
General Fisheries Commission for the Mediterranean (GFCM)
Inter-American Tropical Tuna Commission (IATTC)
International Commission for the Conservation of Atlantic Tunas (ICCAT)
Indian Ocean Tuna Commission (IOTC)
Northwest Atlantic Fisheries Organisation (NAFO)
North East Atlantic Fisheries Commission (NEAFC)
North Pacific Fisheries Commission (NPFC)
South East Atlantic Fisheries Organisation (SEAFO)
South Pacific Regional Fisheries Management Organisation (SPRFMO)
Southern Indian Ocean Fisheries Agreement (SIOFA)
Western and Central Pacific Fisheries Commission (WCPFC)
The Combined IUU Fishing Vessel List merges all these sources into one list that provides a single reference point to identify whether a vessel is currently IUU listed. Vessels that have been IUU listed in the past and subsequently delisted (for example because of a change in ownership, or because the vessel is no longer in service) are also retained on the site, so that the site contains a full historic record of IUU listed fishing vessels.
Unlike the IUU lists published on individual RFMO websites, which may update vessel details infrequently or not at all, the Combined IUU Fishing Vessel List is kept up to date with the best available information regarding changes to vessel identity, flag state, ownership, location, and operations.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
RFP for Reno's Community Assistance CenterThis Is Reno
Property appraisals completed in May for downtown Reno’s Community Assistance and Triage Centers (CAC) reveal that repairing the buildings to bring them back into service would cost an estimated $10.1 million—nearly four times the amount previously reported by city staff.
karnataka housing board schemes . all schemesnarinav14
The Karnataka government, along with the central government’s Pradhan Mantri Awas Yojana (PMAY), offers various housing schemes to cater to the diverse needs of citizens across the state. This article provides a comprehensive overview of the major housing schemes available in the Karnataka housing board for both urban and rural areas in 2024.
This report explores the significance of border towns and spaces for strengthening responses to young people on the move. In particular it explores the linkages of young people to local service centres with the aim of further developing service, protection, and support strategies for migrant children in border areas across the region. The report is based on a small-scale fieldwork study in the border towns of Chipata and Katete in Zambia conducted in July 2023. Border towns and spaces provide a rich source of information about issues related to the informal or irregular movement of young people across borders, including smuggling and trafficking. They can help build a picture of the nature and scope of the type of movement young migrants undertake and also the forms of protection available to them. Border towns and spaces also provide a lens through which we can better understand the vulnerabilities of young people on the move and, critically, the strategies they use to navigate challenges and access support.
The findings in this report highlight some of the key factors shaping the experiences and vulnerabilities of young people on the move – particularly their proximity to border spaces and how this affects the risks that they face. The report describes strategies that young people on the move employ to remain below the radar of visibility to state and non-state actors due to fear of arrest, detention, and deportation while also trying to keep themselves safe and access support in border towns. These strategies of (in)visibility provide a way to protect themselves yet at the same time also heighten some of the risks young people face as their vulnerabilities are not always recognised by those who could offer support.
In this report we show that the realities and challenges of life and migration in this region and in Zambia need to be better understood for support to be strengthened and tuned to meet the specific needs of young people on the move. This includes understanding the role of state and non-state stakeholders, the impact of laws and policies and, critically, the experiences of the young people themselves. We provide recommendations for immediate action, recommendations for programming to support young people on the move in the two towns that would reduce risk for young people in this area, and recommendations for longer term policy advocacy.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Food safety, prepare for the unexpected - So what can be done in order to be ready to address food safety, food Consumers, food producers and manufacturers, food transporters, food businesses, food retailers can ...
The Antyodaya Saral Haryana Portal is a pioneering initiative by the Government of Haryana aimed at providing citizens with seamless access to a wide range of government services
UN WOD 2024 will take us on a journey of discovery through the ocean's vastness, tapping into the wisdom and expertise of global policy-makers, scientists, managers, thought leaders, and artists to awaken new depths of understanding, compassion, collaboration and commitment for the ocean and all it sustains. The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
AHMR is an interdisciplinary peer-reviewed online journal created to encourage and facilitate the study of all aspects (socio-economic, political, legislative and developmental) of Human Mobility in Africa. Through the publication of original research, policy discussions and evidence research papers AHMR provides a comprehensive forum devoted exclusively to the analysis of contemporaneous trends, migration patterns and some of the most important migration-related issues.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
1. October - December 2011
Passport
Patrika
External Affairs Minister Shri. S.M. Krishna Dedicates Seven PSKs to the Nation at Tirupati
2. Editorial Note
Indian passports are issued by the Ministry of External Affairs through
Passport Patrika
October - December 2011
a network of 37 Passport Offices and the Office of the Chief Secretary of
Andaman and Nicobar Islands. For Indians living abroad, passport, consular
and other miscellaneous services are rendered by Missions/Posts. This
network is being expanded considerably under the Passport Seva Project.
Passport Patrika is edited and
Under this transformative e-Governance initiative, 77 Passport Seva Kendras
published by Muktesh Pardeshi,
are being established all over India. During the quarter ending on the 30
Joint Secretary (PSP) & Chief
September, 18 Kendras were already rendering services to the public. The
Passport Officer on behalf of
rollout of the Project is going at a good pace and we are committed to fully
Central Passport Organisation,
accomplish this dream project by early next year.
Ministry of External Affairs,
New Delhi.
th
This Quarterly newsletter 'Passport Patrika' seeks to create a forum for
all Passport Issuing Authorities (PIAs) for sharing of information and ideas for
betterment of delivery of public services. Passport Offices bring the Ministry
of External Affairs close to the people. In this issue, we have covered a few
Editorial Team:
Muktesh Pardeshi
Sanjiv Aggarwal
developments which re-affirm our citizen-centric approach. Under the
direction of Hon'ble External Affairs Minister, Passport Offices set up special
facilities for grant of passports to Haj pilgrims. We organized a Passport Mela
at Kakinada, where some 10,000 people turned up to file applications. Passport
Offices in Chennai and Visakhapatnam moved to new premises, which offer
better facilities for the public. And arrangements were put in place for issuing
Address: CPV Division, Ministry
of External Affairs, Patiala House
Annexe, Tilak Marg,
New Delhi-110001.
Tel: +91-11-23387013
Fax:+91-11-23071370
Machine Readable Passports (MRPs) to the residents of Andaman and Nicobar
Islands. With this, we have become fully ICAO-compliant in issuing MRPs to
all Indian citizens living either in any part of India or abroad.
The Cover Story focuses on Tamil Nadu, which, after Karnataka,
became the second State where PSP has been fully completed. Eight PSKs
have been set up in Tamil Nadu to cater to growing demand for passport
services.
Website:
http://passportindia.gov.in
The last but not the least, the Ministry has offered life long gratis
passport services to employees of the Central Passport Organisation, their
spouses and children, as applicable. This is one of the many staff welfare and
E-mail:
career enhancement measures that the Ministry has taken and will continue to
passportpatrika@gmail.com
take in the coming months.
Muktesh Pardeshi
3. CONTENT
Editorial Note
•
Snippets .............................................................................................................................
•
-
Passport Offices
Rising Demand for Passports
Right to Information Act (RTI)
Important Events ..............................................................................................................
•
-
Knowledge Sharing ...........................................................................................................
•
11
12
Security Deployment in Passport Seva Project
How to submit an Application at Passport Seva Kendra (PSK)
PSK Directory
Status Scan ........................................................................................................................
•
-
6
Complete Rollout of PSP in Gujarat: Five PSKs Launched
Complete Rollout of PSP in Punjab: Four PSKs Launched
Passport Seva Kendra Opens in Kolkata
Passport Officer's Conference Held at Delhi
•
Cover Story - External Affairs Minister Dedicates Seven PSKs to the Nation at Tirupati.....
-
4
15
Numbers Speak…
Voice of the People ............................................................................................................ 15
•
-
Citizen Feedback
Citizens Speak…
Employees Corner ............................................................................................................
•
-
Appointments & Retirements
Interview: RPO Chennai
• the Media ...................................................................................................................................
In
-
17
19
Indian Express: A Passport to Better Governance
Indian Express: EAM Inaugurated the Seven PSKs in the State of Andhra Pradesh
The Hindu: More Passport Seva Kendras by March 2012
The Economic Times: State Gets Five New Passport Centres
RPO Amritsar organized a School Tour to Generate the Awareness
Passport Patrika October-December 2011
3
4. SNIPPETS
Passport Offices
178 Indian Missions/Posts issued 10.27 lakh
passports. Thus, the Government of India, in
total, rendered 73.65 lakh passport services.
The total revenue generated from all Passport
Offices in 2011 was Rs 728.99 crore,
compared to the total revenue of Rs. 679.11
crore in 2010
Indian passports are issued by the
Ministry of External Affairs through a
network of 37 Passport Offices, CPV
Division (only Diplomatic and Official
passports) and the Office of the Chief
Secretary of Andaman and Nicobar Islands.
This network is being expanded considerably
under the Passport Seva Project. Under this
transformative e-Governance initiative, 77
Passport Seva Kendras are being established
all over India. For Indians living abroad,
passport, consular and other miscellaneous
services are rendered by 178 Indian
Missions/Posts. All Passport Offices are
computerized and they issue machinereadable passports as per the guidelines laid
down by the International Civil Aviation
Organization. Passport applications are being
scanned and stored electronically.
Right to Information Act (RTI)
A Central Public Information Officer
and Assistant Public Information Officers
have been appointed in every Passport office
to provide information to applicants under the
RTI. A Central Public Information Officer has
also been appointed in the CPV Division.
Joint Secretary (PSP) & CPO is the First
Appellate Authority in respect of all Passport
Offices and also for the CPV Division. A total
of 1127 RTI applications and 731 appeals
were received and disposed off by the
Division during the year 2011.
Rising Demand for Passports
Website
The website of CPV Division
http://passport.gov.in, which was established
in 1999, is being updated from time to time to
make it more user-friendly. It has detailed
information on passports, status enquiry and
links to various Passport Offices and also has
downloadable forms. Under the PSP, a new
online portal http://passportindia.gov.in has
been created to offer passport services.
Over the last five decades, there has been
considerable expansion in number of services
rendered by Passport Offices. The growth in
the number of passports issued is enumerated
in the table below.
In 2011, the 37 Passport Offices,
Headquarters and the Office of the Chief
Secretary of Andaman and Nicobar Islands
issued 58.69 lakh passports(inclusive of 2840
Diplomatic passports and 28,067 official
passports) and rendered 4.68 lakh passports
related miscellaneous services.
1979-80
No. of Passports
Issued (in lakhs)
1989-90
8.51
15.58
25.80
58.69
83%
66%
127.48%
% increase over the
Previous period
4
Passport Patrika October-December 2011
1999-2000
Jan-Dec.2011
5. Centralized Printing of Passports
Apart from 140 non-computerized
Missions/Posts abroad, Office of Assistant
Secretary (Passport), Andaman & Nicobar
Islands, Port Blair, was also added in the list
(since 19.07.2011) for printing of Machine
readable Passports (MRP) at Central Indian
Passport Printing System (CIPPS) of the CPV
Division, New Delhi.
CIPPS printed
1,05,577 passports
during the period
01.01.2011 to 31.12.2011.
Visas
(a) Visa Issuance by Missions/Posts abroad
The Indian Missions/Posts abroad
issue 5 million visas approximately every
year. The procedure for grant of visas by
Missions/Posts has been further simplified,
which includes computerization of the
issuance system and outsourcing of visa
services, the outsourcing of visa work
commenced in 2006. At present the visa work
has been outsourced in 63 Missions/Posts
abroad.
(b) Visa Issuance by CPV Division
The CPV Division issued 7431 visas
to foreign diplomatic and official passport
holders from 01.01.2011 till 31.12.2011. The
CPV Division also issued 15,732 notes
verbale for visas for Indian Government
officials going to join Indian Missions/Posts
on transfer and official engagements.
(c) Visa-Waiver Agreements
India has visa waiver agreements with
52 countries by which diplomatic/official
passport holders are exempted from the
requirements of visas. In the year 2011, an
agreement with Ukraine on visa free travel for
diplomatic passport holders was signed on
25.11.2011.
Consular
(a) Launch of Apostille Convention Project
2,78,210 personal and educational
documents and 3,83,757 commercial
documents were attested by the Ministry in
the year 2011. In addition, 1,66,886
documents were apostilled for use abroad in
the apostille member countries. The
attestation of consular documents is also done
by Indian Missions/Posts for Indian citizens
living abroad.
st
PSP ROLLOUT STATUS (as on 31 December 2011)
TBD
Bhopal
Mumbai 3
Alappuzha
Bhubhneshwar
Srinagar
Behrampur
Cochin
Delhi
Ranchi
Dehradun
Shimla
Jammu
Raipur
Ernakulam
Goa
Gorakhpur
Kozhikode 2
Lucknow
Mallapuram
Mumbai 1
Mumbai 2
Nagpur
Guwahati
Nashik
Jodhpur
Patna
Kannur 1
Pune
Kannur 2
Sikar
Kanpur
Thane
Kottayam
Kozhikode 1
Thrissur
Varanasi
Bairelly
Jaipur
Bangalore 1
Bangalore 2
Hubli
Mangalore
Chandigarh
Ludhiana
Ambala
Trichy
Thanjavur
Madurai
Tirunelvel City
Vizag
Coimbatore
Delhi 2
Delhi 3
Chennai 1
Chennai 2
Chennai 3
Jalandhar 1
Jalandhar 2
Amritsar
Hoshiarpur
Nizamabad
Tirupati
Vijaywada
Hyderabad 1
Hyderabad 2
Hyderabad 3
Kolkotta
Ghaziabad
Ahmedabad 1
Ahmedabad 2
Baroda
Surat
Trivandrum
Trivandrum
Kollam
Rajkot
Passport Patrika October-December 2011
5
6. IMPORTANT EVENTS
Complete Rollout of PSP in Gujarat: Five PSKs Launched
Five Passport Seva Kendras (PSKs) in Gujarat were launched on 30th December, 2011 by
Additional Chief Secretary (Home) Dr. Varesh Sinha. The event was organised at Ahmedabad, Vijay Char
Rasta PSK. Out of five PSKs in Gujarat, four are running under the jurisdiction of RPO Ahmedabad (2 in
Ahmedabad, 1 each in Vadodara and Rajkot) and one under the jurisdiction of RPO Surat.
Citizens of Ahmedabad, Banas Kantha,
Sabar Kantha, Patan, Mehasana and
Gandhinagar can get their passport applications
processed at the two Ahmedabad PSKs.
Vadodra PSK serves the applicants from
Vadodara, Anand, Kheda, Panch Mahal and
Dahod while the applicants from Amreli,
Bhavnagar, Jamnagar, Rajkot, Surendranagar,
Porbandar, Katchchh, Junagadh and Diu can
submit their applications in Rajkot. Together,
these four PSKs can process around 1700
applications per day.
Surat PSK, under jurisdiction of RPO
Surat serves applicants from Bharuch,
Narmada, Navsari, Surat, Dangs, Valsad & Tapi.
Approximately 450 applications per day can be
processed at this PSK.
Lighting of Lamp by DGP Gujarat Police Shri Chitranjan Singh, Additional Chief
Secretary (Home), Govt. of Gujarat Dr. Varesh Sinha and RPO Ahmedabad
Smt. Anita Shukla during the launch event at PSK-Ahmedabad
Complete Rollout of PSP in Punjab: Four PSKs Launched
A Passport Seva Kendra at Amritsar
was launched on 24th October, 2011 under
the jurisdiction of Amritsar RPO.
Amritsar PSK has an operational capacity
of around 550 applications per day.
Three Passport Seva Kendras, two in
Jalandhar and one in Hoshiarpur were
launched on same day under the
jurisdiction of Passport Office, Jalandhar.
The three PSKs under RPO Jalandhar
have a combined processing capacity of
approximately 1000 applications per day.
Joint Secretary & Chief Passport Officer Shri Muktesh Pardeshi speaking at the
launch of Amritsar PSK
6
Passport Patrika October-December 2011
A PSK at Ludhiana was already
operational under jurisdiction of
Chandigarh RPO, since August 2010.
With the successful launch of these four
PSKs under the Passport Seva Project,
there is complete roll out of PSP in
Punjab.
7. Passport Seva Kendra Opens in Kolkata
Passport Seva Kendra at Kolkata was launched on
23rd November, 2011 by Joint Secretary & Chief Passport
Officer Shri Muktesh Pardeshi. Additional Chief
Secretary, Home Deptt, Govt. of West Bengal Dr. G. D.
Gautam graced the event. This PSK would serve the
citizens from West Bengal, Tripura and Sikkim regions.
Kolkata PSK has a processing capacity of around 1100
applications per day.
RPO Kolkata Dr. R. Sivakumar lighting the lamp during the
launch event at Kolkata PSK
Passport Officers' Conference Held at Delhi
Ministry of External Affairs, CPV division, organized a Passport Officers Conference in New
Delhi on 29-30 November, 2011 at India International Centre. This was attended by 37 Passport officers
from all over India, besides representative from Assistant Secretary (Passports), Andaman & Nicobar
Islands.
The conference was formally inaugurated by External Affairs Minister by lighting of lamp. EAM
in his speech reiterated the fact of Passport offices being the public face of MEA, need to provide services
to the public in transparent, prompt and user friendly manner. He emphasized the need to further improve
the Public Grievance Redressal Mechanism, faster and easier issuance of passports to Haj pilgrims,
reduction in pendency and cooperation of all to make the Passport Seva Project (PSP) a success.
Foreign Secretary, Shri Ranjan Mathai in his speech highlighted steep rise in number of passport
applications, steps taken to reduce pendency in passport offices in pursuance of EAM directives, role of
public grievance redressal mechanism and welfare measures implemented by Ministry for Passport
office staff.
The working session commenced with appraisal of “Pendency clearance drive” chaired by AS
(CPV), who in his brief remarks reiterated the FS and EAM instructions to reduce pendency in Passport
offices. He urged the Passport officers to be
in close contact and have regular
coordination meetings with key police
officials to expedite dispatch of Police
Verification Reports (PVR), a major reason
for pendency. He emphasized on the
pendency in objection cases, which need to
be minimized after following prescribed
guidelines/procedures. He also instructed
the Passport Officers to clear the pendency
at processing stage as well. Thereafter, each
Passport Office gave a brief on clearing
pendencies in their offices and steps/
practices followed by them.
External Affairs Minister Shri. S.M. Krishna, Foreign Secretary
Shri Ranjan Mathai, Additional Secretary (CPV) Shri B.K. Gupta
and Joint Secretary & Chief Passport Officer Shri Muktesh Kumar Pardeshi
along with the Passport Officers from across the
country at the
Regional Passport Officer' Conference held at Delhi
The IInd day of Conference began by update on roll out of Passport Seva Project. Tata
Consultancy Services, the Service Provider and Partner, PSP participated in this session. There was
video presentation titled” Transformation through the eyes of the citizen”, wherein citizens shared their
experiences in Passport Seva Kendra (PSK). AS (CPV) emphasized upon the need to make concerted
Passport Patrika October-December 2011
7
8. efforts to have full roll out of PSKs by March 2012 as per EAM directives and instructed TCS and
Passport Officers to work out the modalities and complete formalities to achieve this in their areas. This
was followed by a workshop on “Leadership and Transition management” by depicting a video film,
showing the importance of relationship between management and staff for smooth functioning in any
organization. Importance of transition management interventions and leadership coalition was accented
during the session.
In the afternoon session, another workshop was organized by General Manager, India Security
Press, Nashik(SPMCIL) on “Know your Travel documents” with a film, showing various stages in
printing of Indian Passport there. The Passport officers brought to their notice the deficiencies in the
booklets including stitches, etc. Passport officers have been instructed to regularly update Ministry and
ISP, Nashik on deficiencies in passport booklets. GM also gave a brief on counterfeit/fake passports in
circulation.
The last session of the Conference was more in the nature of an interactive session between
Passport Officers and CPV officers, in which various aspects viz. service conditions of Passport staff,
court cases, reinforcing the Passport offices by engagement of DEOs, steps to clear pendency, need of
sending replies to Ministry on priority basis etc. were discussed. JS (CPV) in his concluding remarks
appreciated the Passport Officers, for the job done to reduce pendency and also related to functioning of
PSKs in their areas. He emphasized the need to expedite the groundwork for establishment of PSKs,
where it is yet to be functional. This needs to be undertaken on priority in pursuance of EAM's directives.
This type of conference gives an opportunity for Passport officers to have interactions with CPV
officials, briefed on latest policy matters, updating Ministry on pendency and problems faced by them in
implementing Ministry directives. At the same time, the conference acts as a forum whereby Passport
officers among themselves have fruitful exchange of ideas to further improve the functioning in their
offices, leading to delivering passport services to the public effectively and positively. We need to have
more of such conferences in future on regular basis and in fact make it an annual 2 day event and on roster
basis as far as venue is concerned.
The conference concluded on the note of stressing upon the importance of Passport Seva Project
in fast-tracking the passport issuance process. Participants unanimously agreed that through innovative
e-technologies, long, serpentine queues in front of the passport offices are going to increasingly become
a thing of the past.
Inaugural address by EAM at Passport Officers' Conference 2011
I am pleased to inaugurate the Annual Passport Officers' Conference 2011. This Conference is an
important occasion for the Ministry as well as Passport Offices to take stock of the functioning of our
Passport Offices in meeting the primary objective of delivering passport services to fellow citizens
efficiently.
At the outset, let me reiterate that the Passport Offices are the public face of the Ministry of
External Affairs. I attach very high importance to prompt, efficient and courteous manner of delivery of
passport services to our fellow citizens.
With India's fast growing economy and our increasing integration with global economy, the
number of Indians travelling abroad has shown phenomenal growth in recent years. Apart from business
and employment reasons, more and more people are travelling abroad for education, tourism, pilgrimage
and social visits. This, in turn, has resulted in a rapid increase in demand for passports and other
miscellaneous services.
It is no surprise, therefore, that the number of passport applications has doubled since 2000. I
understand a record number of passports numbering over 53 lakh were issued during 2010-11, in
addition to rendering more than 6 lakh passport- related services. The demand on the Passport Offices
would continue to grow in the months and years to come. This offers not only new opportunities but also
enormous challenges.
I acknowledge the positive contributions made by Passport Officers in rendering timely Passport
services, in spite of steep increase in demand and constraints with regard to infrastructure, equipment and
personnel.
8
Passport Patrika October-December 2011
9. As a rapidly growing and modernizing nation, we are duty bound to provide services to our public
that are completely transparent, prompt, user-friendly and, above all, in conformity with the best
international standards and practices.
We have to strive to re-affirm our citizen-centric role by adopting measures which will facilitate greater
convenience and comfort to public at large.
I wish to stress that there are still large number of complaints received by emails as well as
through letters. Be it harassment of people visiting passport offices by either officials or by the agents, be
it discourteous behavior at the public interface in the passport offices, or be it difficulties in accessing
information or in meeting with responsible officials. These problems should be information or in
meeting with responsible officials. These problems should be addressed promptly.
Here, we need to constantly improve on the public grievance redressal mechanisms that have
been put in place. Priority should be accorded to increase accountability within the system so that
grievances/complaints are indeed attended to. You must also ensure accessibility to citizens in your
offices in a systematic manner by way of designating an 'Open Day' for addressing the complaints
received from the public. It is important that these services are widely disseminated for citizens to take
maximum advantage.
We must continue to facilitate faster and easier issuance of passports to Haj pilgrims as carried
out this year. Next year as well, you should take measures for opening separate counters for the Haj
pilgrims; holding special Passport Adalats; and liaisoning with police authorities to obtain police reports
on priority basis.
The Passport Adalats, held once a month all over India, are disposing off long pending cases.
These Passport Adalats should be mandatory for all Passport Officers their calendar to eliminate all
pending old cases.
I understand that there is lot of pendency in passport delivery services largely due to pending
police verifications. Please coordinate with the respective Commissioners of Police in your jurisdiction
regularly so that the police verifications can be expedited. I also like that this pendency be eliminated, at
least in those cases where police verifications have been received, by the end of the year.
To meet the ever increasing demand for passports, we embarked on an e-Governance initiative the Passport Seva Project. This is a flagship Project of our Ministry. I am happy to note that 30 out of 77
Passport Seva Kendras have become operational. I would like to see the operationalisation of remaining
PSKs by March next year.
As part of the organisational reforms, the Central Passport Organisation cadre has been
restructured and expanded. As part of the staff welfare and career enhancement measures of CPO
employees, the Ministry has fast tracked promotions and also instituted Productivity Linked Incentive
Scheme. I am happy to note that the employees of the Central Passport Organisation and their families are
offered gratis passport services. We also need to urgently address the genuine grievances of the CPO
employees.
Dear Colleagues,
The Passport Seva Project is a venture in the overall national interest. You are the
most important stakeholder in the Project and your active involvement would be critical for
the success of the execution of the Project.
I am confident that with your utmost support, this transformational initiative would
be a great success and become a model for other citizen-centric services in the country.
I hope that the deliberations of the Conference would be constructive and result in
practical and forward looking suggestions for improving the overall management of the
Central Passport Organisation.
I wish the Conference all success. Thank You.
Name ? (to be provided)
New Delhi
November 29, 2011
Passport Patrika October-December 2011
9
10. COVER STORY
External Affairs Minister Dedicates Seven PSKs to the Nation at Tirupati
rd
Yet another chapter was added to the Passport Seva Project on 23 December, 2011, when a total
of seven Passport Seva Kendras (PSKs) were dedicated to the nation on a single day by Hon'ble Minister
of External Affairs Shri. S.M. Krishna, in an event organized at Mahati Auditorium, Tirupati. The seven
PSKs include one PSK each in Tirupati, Nizamabad, Vijayawada and Visakhapatnam and three PSKs in
Hyderabad.
Many senior dignitaries including MPs, MLAs from Andhra Pradesh and Ministers from State
government, apart from Ministry officials graced the occasion.
Hon'ble External Affairs Minister visited the PSK at Tirupati, where the inauguration ceremony
commenced with ribbon cutting by EAM, followed by lamp lighting by the dignitaries. The dignitaries
took a tour of the PSK and were briefed about the entire process – from token issuance-to- capture of
applicant details, photograph and biometrics-to-verification and granting of the application by passport
officials.
The group then headed for Mahati Auditorium for the main function, where unveiling of plaques
took place. The Hon'ble External Affairs Minister expressed his delight to inaugurate the seven PSKs in
Andhra Pradesh. He re-affirmed the citizen-centric role of Passport Offices through adopting measures
which facilitate speedier service, greater convenience and comfort to the public at large. In Andhra
Pradesh, the demand for passport services has been growing rapidly in the recent years at a much higher
rate than that at the national level. Shri Krishna highlighted that the Passport Seva Project launched by
the Ministry of External Affairs is a flagship initiative of the Central Government under the National eGovernance Plan to improve delivery of public services and overall governance. He stressed that this
project incorporates the best of global practices in the passport issuance system including the
establishment of PSKs. He also extended his sincere appreciation to Tata Consultancy Services, the
service provider and partner, PSP, for its earnest efforts in speedy implementation of the project. Towards
the end of the speech he acknowledged the whole-hearted support received from the Government of
Andhra Pradesh and its people in the timely execution of this transformative initiative.
External Affairs Minister Shri. S.M. Krishna speaking at the inauguration of Andhra Pradesh Passport Seva Kendras at Tirupati
10
Passport Patrika October-December 2011
11. KNOWLEDGE SHARING
Security Deployment in Passport Seva Project
Security deployment in Passport Seva Project would act as a benchmark for many Mission Mode
Applications being deployed under National e-Governance Plan:
As the Passport Seva project is being rolled out across the country, we are also witnessing the robust
security deployment protecting various layers of the Passport Seva System including Data and Information.
A lot of internet malicious traffic has been observed including DoS (denial of service) attack, virus threat
etc. but we have been successful in averting these threats by taking proactive measures to shield the
applicant's Data in the system. Some of the unique and noticeable efforts that have gone in strengthening the
security system of the Passport Seva Project (PSP) are:
1. Centralised Access - The users of the Passport Seva System have been given authorised role based
access to the PSP Application, secured with Digital Signature Certificate (DSC). The beauty of such
access is that no one has power to meddle with the data locally and also the task being performed by any
user is audited and tracked. It is always advisable to have centralised access for large scale Mission
Mode Applications that provide better control mechanism to be adhered centrally. Some of them are:
Level 1: Key Security Considerations at the User End:
a. User authentication performed using Biometric mechanism
b. Role based access to the Passport Services, Business Transactions and Data
c. DSC used for submission of applications and signing the documents
Level 2: Key Security Considerations at the Network/ Transport layer:
a. Network Link Encryption (IPSEC)
b. Encrypted HTTP session using SSL (HTTPS)
Level 3: Key Security Considerations at the Application & Database layer:
a. Dual key access for the system administrators
b. Secure storage of user credentials
c. Intrusion Prevention System to detect/prevent unauthorized activities/sessions
d. Server-to-server communication encryption
e. Secured/ encrypted storage of data/ data elements in the Database & DB Backups
f. Comprehensive logging & audit trail of sessions and transactions
2.
Separate Access Route - Passport Seva System has different access routes to the Passport Seva
Application. Closed User Group users connected through intranet have been given secure access
through a separate portal. Other stakeholders like police, post and citizens have been given access
through front office portal routed through Passport Seva Gateway as they are internet based. Police
officials have been given access based on DSCs as they would upload police verification report in the
system.
3. Active Load Balance Data Centres/Disaster Recovery Centres - Passport Seva Data Centres, first of
its kind in a Government set-up have been in operation since last twenty two months in an active mode.
Both the Data Centres are live and load is distributed among them. Citizens however, have been given
single window access through www.passportindia.gov.in. Uniqueness of these data centres comes
handy in case of failure of one of them. Each data centre is capable of handling full load of the other data
centre i.e. catering to entire load of the Passport Seva System in disaster scenario.
4. State-of-the-art NOC (Network operation centre) - Passport Seva System also witnesses a state-ofthe-art Network Operation Centre, with well defined trouble-shooting desk such as L1, L2 and L3
support personnel posted as 24X7 operation & management which is different from other government
NOC, as it is controlled by strategic control team deployed by Ministry with clear and distinct role.
Passport Patrika October-December 2011
11
12. 5. Security standards and certifications - Passport Seva System has followed various international
standards of security and process under the supervision of third party audit agency, STQC, an
autonomous body of Ministry of Communications and Information Technology, GoI. Some of the
critical standards followed are as under:
ISO 27001
- Information Security
ISO 17799
- Operational Integrity and Security Management
ISO 20000
- Service Management
ISO 9001
- Operations of Passport Seva Kendra
ITIL/ITSM
- IT Infrastructure Management
W3C specifications
- Portal Development
Interoperability
- Web Services, Open Standards
IEEE/ISO specifications
- Project Documentation
Digital Signature (DSC)
- RSA standards
Information Access/transfer protocols - SOAP, HTTP/HTTPS
BioAPI 2.0 (ISO/IEC 19784-1:2005) - Biometric Framework
6. PRIDE (Passport Related Information Data Exchange) - In contrast to the legacy system, PSP
system is working on a centralised database i.e. PRIDE. All the legacy data have been successfully
migrated into PRIDE including data from Missions/Posts. Passport Issuance Authorities
(PIAs)/Granting Officers (GOs) taking a granting decision on the Passport Application and for
Passport related services (across all RPOs/POs/Missions/Posts) are ensuring duplicity and other
background verification of the Passport Seekers before taking granting decisions.
"My own experience confirms that PSP system has been designed,
developed and deployed in best possible manner with utmost security
measures, both at system and process level. Many mission mode
applications would like to replicate such a highly secure deployment
strategically controlled by the Ministry." - Golok Kumar Simili
For queries regarding this article, please write to:
Golok Kumar Simili,
Principal Consultant,
Passport Seva Project
Ministry of External Affairs
Email: princontech@mea.gov.in
How to Submit an Application at Passport Seva Kendra (PSK)
Under the new system defined by the Ministry, the process for availing passport services has
been simplified. Online appointment is mandatory to walk into PSK for further processing. Walk-in
Service is provided at the discretion of RPO/PSK in-charge for emergency/medical cases.
Steps for form submission at Passport Seva Kendra (PSK) Step 1: Log on to the website www.passportindia.gov.in
Step 2: Create a user id and assign password. A User id helps to maintain the security of a passport
applicant, enabling him to apply for passport services, take an appointment as well as check the status of
his application.
Step 3: Fill and submit the application form online or download the e-form, fill and upload the same
with the user-id created above. With a single user id, a user can upload maximum three application
forms. However there is no restriction on the number of user ids a person can create
Step 4: Note the Application Reference Number (ARN), schedule an appointment and take a printout
of the appointment slip.
12
Passport Patrika October-December 2011
13. Step 5: Visit the designated Passport Seva Kendra at the scheduled date and time, along with all original
documents and photocopies as required. Applicant's presence is mandatory.
At the Passport Seva Kendra
Step 6: Collect a token from the Token Issuance Counter after showing the appointment slip. Enter
through the turnstile and wait for turn in the waiting area till your token number is displayed on the
display board.
Step 7: Stage 1, Processing by Citizen Service Executive (CSE) - Submit the token, and self-attested
(signed by the applicant) photocopies of the supporting documents to the at the designated service
counter. Complete activities at the counter which include submission of correct applicant details,
capture of photograph and biometrics as well as fee payment.
Await your turn at the Stage 2 counter.
Step 8: Stage 2 Processing by Verification Officer (VO) – Submit all original documents to the
verification officer. On successful verification, you will be directed to visit the stage 3 counter.
Step 9: Stage 3 Processing by Granting Officer (GO) – The granting officer takes a decision on
granting of the passport – with pre/post/no police verification, with ECR/ECNR, for an appropriate
validity period.
Step 10: Collect the print-out of the final status of your application (acknowledgement letter) at the exit
gate.
After successful application form submission, with final status as "Granted", the passport would go in
for printing immediately in case of Post/No police verification. In case the application has been granted
on pre police verification basis, the passport goes into printing after a clear police report is received.
The applicant can at all time track the status of the application from the website or by calling the call
center at 1800-258-1800.
PSK Directory
Passport Patrika October-December 2011
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14. STATUS SCAN
Numbers Speak…
•
Number of PSKs operational as on 31.12.2011: 30
•
Number of applications processed in PSP between May 2010 to Dec 2011: 12,33,130
•
Number of passports printed between May 2010 to Dec 2011: 10,19,579
•
Number of languages supported at the Call Centre: 7
•
Average number of citizens serviced daily: Over 8,000
•
Average number of calls received at the Passport Seva Call Center daily: Over 10,000
•
Average number of hits to the passportindia.gov.in portal daily: Over 42,000
•
Citizen Satisfaction Index at PSK: 99.70%
VOICE OF THE PEOPLE
Citizen Feedback
In the Passport Seva Project, various channels used for feedback collection are as follows:
•
Feedback forms filled at PSKs
• screen facility installed at select PSKs
Touch
•
E-mails received at PSP Helpdesk
•
Online through the Passport Seva Portal
• Centre
Call
Collection of feedback is done on the following four parameters:
•
Cleanliness and ambience
•
Courtesy
•
Efficiency / service delivery
•
Overall Experience
This section presents citizen satisfaction gathered over the last quarter (October - December 2012)
PSK-wise Overall Citizen Satisfaction Index
Overall PSK Feedback Analysis
99.70 % Citizens rated PSK Services as "Excellent", "Very Good" or "Good"
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Passport Patrika October-December 2011
15. Citizens Speak…
VIP Feedback:
Mr. K Sellamuthu, IAS ,Commisioner of Horticulture and Plantation Crops, Tamil Nadu,
visited PSK-Navin's Presidium, Chennai on 28th October'11 and has rated PSK Services
"Very Good" on all the parameters.
Comment- “Smooth Transaction with customers is commendable.”
Mr. S Gopalakrishnan, Executive Co-Chairman Infosys, visited PSK Bangalore Sai Arcade
th
PSK on 16 November'11 and has rated PSK Services "Excellent" on all parameters.
Comment- “The whole process was handled very professionally and with courtesy. Thanks.”
th
Mr. G Panduranga Rao, Jt. Transport Commissioner, visited Hyderabad-2 PSK on 13
December'11 and has rated "Excellent" on Physical look, Amenities & Convenience
parameters and "Very Good" on all other parameters
Comment- “Services are good here. Response towards the applicants is good, guiding the
applicants is good.”
Other Feedback:
“Everything is well organised. I am happy with new system. Staff is humble and co-operative.”
– Ms. Navdeep Kaur, Jalandhar-1 PSK
“Great customer service, I found very good environment at PSK. I hope it is maintained in the
long run also.”
– Mr. Chandrashekhar R, Madurai PSK
Scope for Improvement:
“Please provide extra facilities for children below 10 years and also please give priority to
elderly persons and people who are ill. Rest all is fine.”
– Mr. P G Naveen Kumar, Hubli PSK
“Procedure for police verification should be clear and transparent, the old website is still
working, two address proves are required but site mentions that only one is required.”
– Mr. Surinder Singh Bhai, Delhi-1 PSK
“The website needs to be updated with the correct documents, as of now the website does
not provide a complete list of documents required.”
– Mr. Sitaram Subhramanyam G, Hyderabad-1 PSK
“Tatkaal appointments should be slotted in a fixed time of the day.”
– Mr. B. R. Sharma, Ludhiana PSK
Passport Patrika October-December 2011
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16. EMPLOYEES CORNER
List of Officers who have since been retired/VRS/expired/resigned from service w.e.f. October, 2011.
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Passport Patrika October-December 2011
17. Interview: Regional Passport Officer, Chennai
?
Please share your experience with this commendable initiative -The Passport Seva Project.
" Passport Seva Project is an important e-governance initiative taken by the Ministry to transform the
passport delivery system into the paperless mode with introduction of online police verification
system. Since the entire process is system-driven it is a great reduction in time in backend. PSKs
provided comfortable atmosphere for the public to submit the application and complete the entire
process till granting."
? have been quite a job to transform old systems into new
It must
ones, how did you go about bringing in this change?
" The success to the changes is simply brought by the Officers and staff
due to their positive attitude to acceptance and early adaption to
change."
?
Share with us some of the achievements and learnings, since
Chennai RPO has gone operational with 3 PSKs in Sept 2011.
" It is premature to talk about the achievements since we are in the stage
of inception. However, the issuance of passport is faster and
atmosphere for the public at PSKs is comfortable."
Regional Passport Officer, Chennai
Shri Senthil Pandian ( IAS )
?think that there has been an improvement in citizen service delivery when availing
Do you
passport services?
" Yes, of course. After the process of verification & granting the passport delivery is quicker when
compared to legacy system. It is because of the fact that the entire process is system triggered."
?
Please share your thoughts about the online appointment system & online police enquiry
system.
" Online Police verification is commendable due to which time taken to issue passport is reduced to
almost half. In the new software, there is a provision to feed & store the data and manage appointment
at particular time due to which common man struggles to get appointment. Public feels that the
application form may be simplified and appointment process can be streamlined."
? how satisfied are you with the changes in the work culture and citizen experience this
Overall,
initiative has brought in?
"Officers and staff adapted to the new system much earlier than expected. Citizens by and large they
are happy except for filling application form and getting appointment."
Passport Patrika October-December 2011
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