This document is a supplier manual that outlines the vision, mission, values, quality policy, and procedures for suppliers of Paslin. It details Paslin's commitment to continuous quality improvement and compliance with ISO 9001:2008. The manual provides guidelines for suppliers on processes like quoting, order confirmations, packaging and shipping, invoicing, and key contacts.

1.
Supplier
Manual
Last
Revised:
8/5/2015

2.
2
Contents
Our
Vision
....................................................................................................................................................
4
Our
Mission
.................................................................................................................................................
4
Our
Values
...................................................................................................................................................
4
Quality
Policy
..............................................................................................................................................
5
Scope
of
the
Quality
Policy
.........................................................................................................................
5
Objective
of
the
Quality
Policy
...................................................................................................................
5
Interaction
of
Quality
Processes
.................................................................................................................
5
1.
Supplier
Quoting
.....................................................................................................................................
6
1.1
Fabrication
and
Machining
Supplier
Quote
Requirements
...............................................................
6
1.2
Commercial
Supplier
Quote
Requirements
.......................................................................................
6
1.3
Product
Alternative
............................................................................................................................
6
1.4
Quote
Refusal
....................................................................................................................................
6
2.
Confirmations
..........................................................................................................................................
7
2.1
Confirmation
Requirements
..............................................................................................................
7
2.2
Revised
Delivery
Date
........................................................................................................................
7
2.3
Shipping
Confirmation
.......................................................................................................................
7
3.
Packaging
and
Logistics
...........................................................................................................................
8
3.1
Packing
Slips
.......................................................................................................................................
8
3.1.1
Packing
Slip
Requirements
..........................................................................................................
8
3.2
Packaging
Requirements
...................................................................................................................
9
3.2.1
Products
Shipped
In
a
Single
Box
................................................................................................
9
3.2.2
Products
Shipped
In
Boxes
on
a
Pallet
......................................................................................
10
3.2.3
Shipping
Raw/Unfinished
Materials
.........................................................................................
10
3.2.4
Shipping
Finished
Goods
...........................................................................................................
12
3.2.5
Lag
Bolt
Secured
Products
........................................................................................................
13
3.2.6
Packing
Symbols
.......................................................................................................................
14
3.2.7
Pallet
Structure
.........................................................................................................................
14
3.3
Precautionary
Thinking
....................................................................................................................
15
3.4
Receiving
Hours
...............................................................................................................................
15
3.5
Improper
Truck
Loading
...................................................................................................................
16
3.6
Improper
Delivery
Location
.............................................................................................................
16

3.
3
3.7
Refused
Shipments
..........................................................................................................................
16
3.8
Damaged
Products
...........................................................................................................................
16
3.8.1
Damaged
Products
Delivered
Via
Supplier
...............................................................................
16
3.8.2
Damaged
Products
Delivered
Via
3rd
Party
(UPS,
FedEx,
etc.)
..................................................
16
3.9
Delivery
Dates
..................................................................................................................................
16
3.10
Shipping
via
3rd
Party
Logistics
Company
.......................................................................................
16
3.11
Drop
Shipment
...............................................................................................................................
17
4.
Invoicing
................................................................................................................................................
17
4.1
Invoice
Requirements
......................................................................................................................
17
4.2
Invoice
Submission
..........................................................................................................................
17
4.2.1
Invoice
Email
Requirements
.....................................................................................................
17
4.3
Invoice
Billing
Address
.....................................................................................................................
17
4.4
Other
Invoice
Guidelines
.................................................................................................................
17
4.5
Payment
terms
................................................................................................................................
18
4.5.1
Payment
terms
with
a
discount
format
....................................................................................
18
4.5.2
Payment
terms
without
a
discount
format
..............................................................................
18
4.5.3
Other
payment
terms
...............................................................................................................
18
5.
Address
Directory
.................................................................................................................................
19
6.
Contact
Directory
..................................................................................................................................
20

4.
4
Our
Vision
To
be
measured
by
our
customers,
partners
and
employees
as
the
best
automated
manufacturing
and
assembly
solutions
provider
in
the
market.
Our
Mission
To
have
satisfied
customers,
partners
and
employees.
To
operate
a
profitable
business
delivering
reliable
automated
manufacturing
and
assembly
solutions
with
exceptional
value
Our
Values
• Can
do
Attitude
in
our
work
• Passion
for
what
we
create
• Honesty
in
our
dealing
with
customers,
partners
and
teammates
• Integrity
in
all
things
• Teamwork
first
and
foremost
• Respect
for
people
and
their
opinions
• Communication
that
is
timely
and
transparent

5.
5
Quality
Policy
Paslin
is
strongly
committed
to
the
continuous
process
of
quality
improvement,
reliability,
and
maintainability.
The
quality
policy
is
effectively
understood,
implemented
and
maintained
on
all
levels
within
our
organization.
This
system
has
been
developed
to
comply
with
ISO
9001:2008.
Scope
of
the
Quality
Policy
Our
quality
policy
is
structured
to
include
all
employees
in
the
application
of
our
quality
policy.
Each
employee
is
committed
to
achieving
this
goal.
Paslin,
Quality
Management
System,
has
been
designed
to
enhance
customer
satisfaction
and
promote
continued
improvement
throughout
the
entirety
of
our
organization.
Objective
of
the
Quality
Policy
Paslin’s
objective
for
this
policy
is
the
reduction
of
non-­‐conforming
products
and
waste,
with
an
increase
in
reliability
and
maintainability
which,
in
turn,
will
lower
the
life
cycle
cost
of
our
product.
Interaction
of
Quality
Processes
Paslin
represents
top
of
the
class
quality
control
in
the
full
service,
turn-­‐key
automated
welding
systems.
Each
and
every
aspect
of
Paslin
is
monitored
and
maintained
to
comply
with
the
ISO
9001:2008
certification
processes.
Our
process
includes
independent
audits
to
ensure
consistent
adherence
to
the
world-­‐class
standards
in
quality.
Paslin
continuously
strives
to
improve
the
effectiveness
of
the
Quality
Management
System
by
supplying
on-­‐time;
cost-­‐effective
solutions
while
delivering
state
of
the
art
quality
products.
Our
goal
is
to
provide
our
customers
with
world
class
technology
and
innovation,
while
maintaining
the
highest
quality
standards
and
added
product
value.
We
ensure
a
high
level
of
customer
satisfaction
to
maintain
long
term
commitments,
productive
customer
relationships
while
providing
a
positive
work
environment.

6.
6
1.
Supplier
Quoting
Suppliers,
upon
buyers’
selection,
will
be
invited
to
view
a
specific
RFQ.
A
Request
For
Quote
(RFQ)
will
be
available
only
for
a
limited
amount
of
time
on
Paslin’s
Supplier
Portal.
Responding
quotes
are
to
be
uploaded
on
the
supplier
portal
before
the
RFQ
expires.
Once
the
RFQ
expires,
quotes
will
not
be
accepted
and
Paslin
will
not
reopen
the
RFQ.
1.1
Fabrication
and
Machining
Supplier
Quote
Requirements
• Accurate
delivery
date
to
Paslin’s
desired
location
• Price
• Supplier’s
response
must
follow
the
instructions
of
the
RFQ
1.2
Commercial
Supplier
Quote
Requirements
• Accurate
delivery
date
at
Paslin’s
desired
location
• Manufacturer
part
number
• Paslin
part
number
• Note
products
or
product
features
excluded
from
quote
• Only
quote
products
found
on
RFQ*
*If
the
product
being
quoted
requires
a
supporting
product
not
listed
on
the
original
RFQ,
it
must
be
included
in
the
quote
and
noted.
1.3
Product
Alternative
A
supplier
may
quote
an
alternative
product
in
order
to
meet
the
request
date.
The
deviation
must
be
noted
in
the
quote,
however,
it
does
not
require
Paslin
to
accept
the
supplier’s
quote
based
on
the
alternative.
1.4
Quote
Refusal
If
a
supplier
chooses
not
to
quote
a
RFQ,
the
supplier
must
provide
a
reason
for
not
quoting
the
RFQ.

7.
7
2.
Confirmations
Confirmations
are
to
be
sent
to
Purchasing@paslin.com
no
later
than
48
hours
after
the
purchase
order
is
issued.
2.1
Confirmation
Requirements
• Firm
delivery
date
at
Paslin’s
desired
location
• Delivery
date
meets
Required
Date
• Delivery
terms
• Supplier’s
point
of
contact
• Ship
to
address
• Bill
to
address
• One
confirmation
per
purchase
order
• Confirmation
lines
must
match
purchase
order
lines
• Purchase
order
number
located
in
the
subject
and
body
of
the
email
• Confirmation
is
in
PDF
format
2.2
Revised
Delivery
Date
If
the
delivery
date
has
been
revised
by
the
supplier
after
the
confirmation
has
been
sent,
Paslin
is
to
be
notified
specifically
of
the
change
immediately.
2.3
Shipping
Confirmation
When
an
order
is
shipped,
an
email
is
to
be
sent
to
Purchasing@paslin.com
to
notify
Paslin.

8.
8
3.
Packaging
and
Logistics
3.1
Packing
Slips
Every
order
must
contain
a
packing
slip
in
the
box
or
in
a
plastic
envelope
mounted
to
the
box.
3.1.1
Packing
Slip
Requirements
• The
packing
slip
must
have
the
purchase
order
number.
• Purchase
order
line
numbers
must
appear
on
the
packing
slip
as
they
appear
on
the
purchase
order.
• When
separate
purchase
orders
are
being
shipped
together
and
are
calling
for
the
same
product,
the
packing
slip
must
show
separate
lines
for
each
order.
• The
packing
slip
must
note
items
on
back-­‐order.
Packing
slips
that
include
a
full
order
may
not
be
signed
if
the
full
order
is
not
present
at
delivery.
If
a
packing
slip
is
signed,
Paslin
has
48
hours
to
inspect
and
contact
the
supplier
of
missing
or
damaged
products.
Machined
and
fabrication
orders
must
be
accompanied
with
the
print
that
was
sent
to
the
supplier.

9.
9
Picture
A
Picture
B
3.2
Packaging
Requirements
3.2.1
Products
Shipped
In
a
Single
Box
• The
packing
slip
must
match
the
contents
of
the
box.
• If
shipping
multiple
orders
in
one
box,
each
order
needs
to
be
separated,
grouped,
and
labeled
clearly
according
to
the
individual
order.
This
could
be
done
by
using
plastic
bags,
smaller
boxes,
rubber
bands…etc.
(Picture
A)
• Products
that
are
of
similar
shape
but
vary
in
size,
such
as
nuts
and
bolts,
must
never
be
combined
in
the
same
container.
Orders
that
require
laborious
separation
are
subject
to
being
sent
back
at
the
supplier’s
cost
to
be
separated
and
packaged
correctly.
(Picture
B)

10.
10
Subject
to
inspection
(see
section
3.9)
Subject
to
inspection
(see
section
3.9)
Properly
wrapped
and
stacked
boxes
3.2.2
Products
Shipped
In
Boxes
on
a
Pallet
• Boxes
must
be
wrapped
in
a
sufficient
amount
of
plastic
to
not
allow
boxes
to
shift
and/or
lean
during
shipping.
• Boxes
must
be
strapped
down.
Loads
that
exceed
400
lbs.
must
use
metal
straps.
• Boxes
must
not
exceed
the
edge
of
the
pallet.

11.
11
Picture
A
Picture
B
3.2.3
Shipping
Raw/Unfinished
Materials
• Products
that
can
be,
must
be
secured
with
lag
bolts.
• Products
that
cannot
be
secured
with
lag
bolts,
can
be
corner
shimmed
(Picture
A),
plastic
wrapped,
or
strapped
to
the
pallet
(Picture
B).
• Loads
that
exceed
400
lbs.
must
use
metal
straps.
• Products
must
have
a
part
number
and
purchase
order
number
clearly
visible
(sticker
or
hand
written)
on
the
product
in
case
product
is
separated
from
the
packing
slip.

12.
12
3.2.4
Shipping
Finished
Goods
• The
pallet
size
must
be
appropriate
to
the
size
of
the
product.
Product
must
not
exceed
pallet
edge.
• When
applicable,
secure
products
with
lag
bolts.
• Irregular
shaped
products
that
cannot
be
secured
with
lag
bolts
must
be
plastic
wrapped
to
the
pallet.
• Regular
shaped
products
that
cannot
be
secured
with
lag
bolts
must
be
corner
shimmed.
• All
products
must
be
plastic
wrapped
to
protect
the
surface
of
the
finished
product.
• Finished
goods
must
be
strapped
down.
• Loads
that
exceed
400
lbs.
must
use
metal
straps.
• Products
must
have
a
part
number
and
purchase
order
number
clearly
visible
(hand
written
or
sticker)
on
the
product
in
case
the
product
is
separated
from
the
packing
slip.
• Must
be
labeled
according
to
the
symbols
in
section
3.3.6.

13.
13
Top
deck
board
split
due
to
poor
lag
bolt
placement
Lag
bolts
are
positioned
center
of
the
top
deck
boards
3.2.5
Lag
Bolt
Secured
Products
• Lag
bolts
are
only
to
be
used
with
top
deck
boards
that
are
at
least
2
inches
thick
and
4
inches
wide.
• The
product
must
be
secured
with
lag
bolts
at
4
points
of
contact.
This
is
especially
important
for
products
that
are
top
heavy.
• A
lag
bolt
must
be
installed
as
close
to
center
of
the
top
deck
board
as
possible.
• Only
lag
bolts
at
a
minimum
of
2
½
to
3
inches
must
be
used.

14.
14
Center
of
Gravity
Lift
Box
Here
Do
Not
Stack
Fragile
This
Way
Up
Lift
Here
3.2.6
Packing
Symbols
When
applicable,
each
symbol
must
be
visible
on
the
packaging.

15.
15
Poor
pallet
condition
Excellent
pallet
condition
3.2.7 Pallet Structure
• Pallets
must
be
in
excellent
condition.
Boards
cannot
be
split
or
broken
• For
products
weighing
over
1000
lbs.,
the
pallet
must
use
at
least
2
inch
thick
top
deck
boards.
• The
size
of
the
pallet
must
be
appropriately
matched
with
the
product
it
will
be
shipped
with.
3.3
Precautionary
Thinking
If
there
is
any
question
of
stability,
extra
precaution
must
be
taken
to
ensure
products
are
not
damaged
but
most
importantly,
to
ensure
the
safety
of
employees
and
civilians.
3.4
Receiving
Hours
Receiving
hours
begin
at
6:00
am
and
end
at
4:25
pm.
Trucks
must
be
in
line
or
arrive
in
the
parking
lot
by
4:15
pm
or
their
delivery
will
not
be
received.
Arrangements
to
make
a
delivery
past
4:25
pm
must
be
approved
by
the
Shipping
and
Receiving
manager.

16.
16
3.5
Improper
Truck
Loading
Trucks
that
require
Paslin
employees
to
unload
and
reload
products
other
than
those
purchased
by
Paslin,
will
incur
an
unloading
fee
of
$150
per
hour,
which
will
be
billed
to
the
supplier.
3.6
Improper
Delivery
Location
The
product
must
follow
the
ship-­‐to
address.
Products
that
are
shipped
to
the
incorrect
location
are
subject
to
shipping
fees:
• Shipping
between
Paslin-­‐owned
facilities
$50
• Paslin
re-­‐shipping
product
to
correct
location
$50
+
Shipping
cost
3.7
Refused
Shipments
Deliveries
that
do
not
follow
the
requirements
of
shipping
may
be
refused
by
Paslin
and
sent
back
at
the
supplier’s
cost.
3.8
Damaged
Products
Paslin
expects
the
supplier
to
cooperate
and
be
supportive
in
any
way
to
resolve
any
issues
regarding
damaged
products.
3.8.1
Damaged
Products
Delivered
Via
Supplier
Damaged
products
will
be
sent
back
at
supplier
cost.
A
replacement
product
is
to
be
expedited
back
to
Paslin’s
requested
destination
at
the
supplier’s
cost.
3.8.2
Damaged
Products
Delivered
Via
3rd
Party
(UPS,
FedEx,
etc.)
The
supplier
will
be
contacted
by
Paslin
within
48
hours
to
report
the
issue.
The
supplier
is
responsible
for
making
a
claim
with
the
shipping
company
on
behalf
of
Paslin.
A
replacement
product
is
to
be
expedited
to
Paslin’s
requested
destination
at
the
supplier’s
cost
if
the
order
is
past
due.
3.9
Delivery
Dates
• Orders
are
to
be
delivered
to
the
ship
to
address
by
the
promise
date.
• Orders
that
are
completed
earlier
than
their
request
date
can
be
shipped
early
but
is
not
required.
• Purchase
order
lines
that
are
past
due
must
be
sent
immediately
upon
completion.
• Orders
past
due
must
not
be
held
until
the
entire
order
is
completed.
• Orders
that
are
late
at
the
fault
of
the
supplier,
are
to
be
priority
shipped
at
the
expense
of
the
supplier.
3.10
Shipping
via
3rd
Party
Logistics
Company
Paslin
may
instruct
a
supplier
to
use
a
specific
3rd
party
logistics
company.
If
so,
the
supplier
is
to
ship
using
the
provided
Paslin
account
number
and
must
enter
the
purchase
order
number
for
the
customer
reference
number.

17.
17
3.11
Drop
Shipment
If
a
drop
shipment
from
a
manufacturer
to
Paslin’s
desired
location
is
to
occur,
the
products
must
be
labeled
with
Paslin’s
purchase
order
number.
4.
Invoicing
4.1
Invoice
Requirements
• Supplier
name
• Supplier
address
• Invoice
number
• Purchase
order
number
• Tracking
number
if
applicable
• Correct
bill-­‐to
address
• Order
date
• Matching
purchase
order
payment
terms
• Electronically
delivered
invoices
must
be
in
PDF
format
If
the
following
requirements
are
not
met,
invoices
may
not
be
paid
on
time
on
returned
to
the
supplier.
4.2
Invoice
Submission
Invoices
are
to
be
emailed
to
Accountspayable@paslin.com
or
mailed
to
the
address
below.
Do
not
use
both
methods
to
submit
the
same
invoice.
4.2.1 Invoice Email Requirements
• An
email
must
only
contain
one
invoice
and
one
PDF
attachment
containing
the
invoice.
• Each
email
is
to
include
the
invoice
number
in
the
subject
and
in
the
body
of
the
email.
4.3
Invoice
Billing
Address
Invoices
must
always
be
billed
to:
52550
Shelby
Parkway
Shelby
Township,
MI
48316
4.4
Other
Invoice
Guidelines
• Invoices
must
have
a
matching
purchase
order.
Services
are
not
to
be
performed
without
a
purchase
order
for
the
service.
• If
additional
funds
are
needed
to
complete
a
service,
the
additional
funds
must
be
approved.
The
purchase
order
increased
by
the
buyer
before
an
invoice
is
sent.
Verbal
approval
alone
is
not
adequate.
• Invoices
need
to
be
sent
as
soon
as
the
order
is
shipped
and
not
all
together
at
the
end
of
the
month.

18.
18
4.5
Payment
terms
4.5.1
Payment
terms
with
a
discount
format
(A)%
N(B),
N(C)
(A)
–
The
amount
of
discount
being
offered
if
Paslin
pays
within
the
specified
discount
period.
(B)
–
The
number
of
days
allotted
for
the
discount
period.
(C)
–
The
number
of
days
allotted
for
Paslin
to
pay
the
invoice
without
a
discount.
Example:
3%
N10,
N30
3%
-­‐
A
3%
discount
is
offered
if
paid
within
the
specified
discount
period.
N10
or
Net
10
–
Paslin
must
submit
a
payment
within
10
days,
starting
on
the
next
business
day
after
the
invoice
and
products
are
received,
to
receive
the
discount.
N30
or
Net
30
–
When
the
invoice
and
products
are
received,
Paslin
has
in
total
30
days
to
pay
the
invoice
without
a
discount
4.5.2
Payment
terms
without
a
discount
format
N(C)
or
NET
(C)
(C)
-­‐
The
number
of
days
allotted
for
Paslin
to
pay
the
invoice.
4.5.3
Other
payment
terms
Net
30
Prox
(NOR)
–
Paslin
will
pay
the
invoice
on
the
30th
day
of
the
next
month.
NOTE:
Any
invoice
sent
after
3:00
pm,
will
not
be
considered
received
until
the
following
business
day.

19.
19
5.
Address
Directory
Ryan
Road
Plant
#1
25411
Ryan
Road
Warren,
MI
48091
Plant
#2
25205
Ryan
Road
Warren,
MI
48091
Plant
#3
25303
Ryan
Road
Warren,
MI
48091
Main
Phone
(586)
758-­‐0200
Fax
1st
floor
(586)
758-­‐6602
Fax
2nd
floor
(586)
497-­‐4616
Hoover
Plant
#4
23655
Hoover
Road
Warren,
MI
48091
Main
Phone
(586)
619-­‐3700
Fax
(586)
619-­‐3753
10
Mile
Plant
#5
3400
Ten
Mile
Road
Warren,
MI
48091
Main
Phone
(586)
758-­‐4277
Fax
(586)
758-­‐8385
Cherry
Creek
Plant
#6
52550
Shelby
Parkway
Shelby
Township,
MI
48316
Main
Phone
(586)
843-­‐1600

20.
20
6.
Contact
Directory
Vice
President
-­‐
Supply
Chain
Management
Scott
Mors,
C.P.M.
Smors@paslin.com
(586)
758-­‐0200
ext:
1131
Commercial
Purchasing
Purchasing@paslin.com
Purchasing
Manager
Elizabeth
Renner
Erenner@paslin.com
(586)
758-­‐0200
ext:
1192
Purchasing
Manager
Eric
Kajder
Ekadjer@paslin.com
(586)
758-­‐0200
ext:
1029
Controls
&
Commodities
Manager
Nick
Pasque
Npasque@paslin.com
(586)
758-­‐0200
ext:
1103
Mechanical
Buyer
Nick
Edwards
Nedwards@paslin.com
(586)
758-­‐0200
ext:
1111
Indirect
Buyer
Shauna
Smith
Ssmith@paslin.com
(586)
758-­‐0200
ext:
1086
Project
Buyer
Ray
Batura
Rbatura@paslin.com
(586)
758-­‐0200
ext:
2001
Machining
and
Fabrication
Coordinating
Processing
and
Planning
Manager
Denny
Winter
Dwinter@paslin.com
(586)
758-­‐0200
ext:
1185
Fabrication
Buyer
Jason
Huyghe
Jhuyghe@paslin.com
(586)
758-­‐0200
ext:
1104
Machining
Buyer
DJ
Brunner
Dbrunner@paslin.com
(586)
758-­‐0200
ext:
1048
Material
Follow-­‐Up
Confirmation
Follow-­‐Up
Kimberly
Skinner
Kskinner@paslin.com
(586)
758-­‐0200
ext:
1166
Material
Follow-­‐Up
Gabriel
Draghici
Gdraghici@paslin.com
(586)
758-­‐0200
ext:
2003
Material
Follow-­‐Up

21.
21
James
Henninger
Jhenninger@paslin.com
(586)
758-­‐0200
ext:
1270
Accounts
Payable
Accountspayable@paslin.com
Accounts
Payable
Associate
Danielle
Palmer
Dpalmer@paslin.com
(586)
843-­‐1600
ext:
1722
Accounts
Payable
Associate
Alex
Semenas
Asemenas@paslin.com
(586)
843-­‐1600
ext:
1720
Shipping
and
Receiving
Ryan
Road
Logistics
Manager
Frank
Boskovich
Fboskovich@paslin.com
(586)
758-­‐0200
ext:
1119
Shipping
Clerk
Darcy
Baker
Dbaker@paslin.com
(586)
758-­‐0200
ext:
1119
10
Mile
Material
Handler
Harold
Brown
Hbrown@paslin.com
(586)
758-­‐4277
ext:
1307
Material
Handler
Scott
Fraser
Sfraser@paslin.com
(586)
758-­‐4277
ext:
1307
Hoover
Material
Handler
Steve
Budwick
Sbudwick@paslin.com
(586)
619-­‐3700
ext:
1232
Material
Handler
Mark
Sgroi
Msgroi@paslin.com
(586)
619-­‐3700
ext:
1232
Cherry
Creek
Material
Handler
Gary
Nemens
Gnemens@paslin.com
(586)
843-­‐1600