The document discusses participatory design for elderly users of assisted living (AAL) services. It notes that there have been many information and communication technology systems installed in elderly homes but that user experience studies are still needed. Participatory design is presented as a way to involve elderly users as well as caregivers and stakeholders to better meet their needs and ensure business goals are addressed. The presentation emphasizes the need for facilitators and a three-layer service model to guide participatory design work. Lessons learned include using participatory design with all stakeholders and the need for new types of professionals to lead these efforts.

1. Giampaolo Armellin, Dario Betti,
Annamaria Chiasera, Manuela Corradi
AAL Forum 2012 - Session E11 - Designing with people
Participatory design for people's health
Wednesday, September 26, 2012

2. 2
Our point of view
Dictionary by By jwyg on http://www.flickr.com/photos/jwyg/3745559121/
Wednesday, September 26, 2012

3. 3
A lot of ICT technologies installed at the homes of elderly
Dictionary by By jwyg on http://www.flickr.com/photos/jwyg/3745559121/
Wednesday, September 26, 2012

4. 4
A lot of UX studies
The New York Times on the New Art of Flick by By Thomas Hawk on http://www.flickr.com/photos/thomashawk/2442371176/
Wednesday, September 26, 2012

5. 5
The New York Times on the New Art of Flick by By Thomas Hawk on http://www.flickr.com/photos/thomashawk/2442371176/
Elderly people
Text
AAL services
Wednesday, September 26, 2012

6. 6
The New York Times on the New Art of Flick by By Thomas Hawk on http://www.flickr.com/photos/thomashawk/2442371176/
Elderly people,
care givers
Text
AAL services
Wednesday, September 26, 2012

7. 7
What is missing?
Wednesday, September 26, 2012

8. 8
The New York Times on the New Art of Flick by By Thomas Hawk on http://www.flickr.com/photos/thomashawk/2442371176/
Elderly people
Text
AAL services
Stakeholders
(business goals)
Wednesday, September 26, 2012

9. 9
The New York Times on the New Art of Flick by By Thomas Hawk on http://www.flickr.com/photos/thomashawk/2442371176/
Elderly people
Text
AAL services
Stakeholders
(business goals)
Wednesday, September 26, 2012

10. 10
The New York Times on the New Art of Flick by By Thomas Hawk on http://www.flickr.com/photos/thomashawk/2442371176/
Text
Wednesday, September 26, 2012

11. 11
Border-USA-Mexico by By `David on http://www.flickr.com/photos/david_ludwig/386317095/
from: Tang PC, Ash JS, Bates DW, Overhage JM, Sands DZ. Personal health records: definitions, benefits, and strategies for overcoming barriers to adoption. J Am Med Inform Assoc.2006
We need facilitators
Wednesday, September 26, 2012

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Border-USA-Mexico by By `David on http://www.flickr.com/photos/david_ludwig/386317095/
Wednesday, September 26, 2012

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Border-USA-Mexico by By `David on http://www.flickr.com/photos/david_ludwig/386317095/
Wednesday, September 26, 2012

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The organization driver
Wednesday, September 26, 2012

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The technology driver
Wednesday, September 26, 2012

16. 16
yellow crowd by twose on http://www.flickr.com/photos/twose/887903401/
THe human driver
Wednesday, September 26, 2012

17. Lessons learned
17
Participatory Design for stakeholders
Need for new professional figures
Three layer service model
Wednesday, September 26, 2012

18. Thanks!
{garmellin, dbetti, achiasera, mcorradi}@cr-gpi.it
That’s all.
Wednesday, September 26, 2012