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panles are
'ersity.
job. This
,o prepare
r-rd estab,
ro rTlatter
;ite visits,
's need to
practices,
; familiar
the con-
on about
'e will be
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ding the
ture, job
CHAPTER 7 Training Employees Zn,
expectations,_selling, performance, and bonus plans. Tlainees
shadow more experi-
enced co-workers, and.managers provide .ou.hi.rg. The companv
l."air, rhis orienta-
tion program with enabling agenrs ro increase sales by $4
*iirior-r.a2
orientation programs may combine various rraining methods
such as printed and
audiovisual materials, classroom instruction, on-the]ob training,
and e-learning.
Decisions about how to conduct the orientation d.pend on the
typ-. of mut"rial to be
covered and the number of new employees, among tthe. factors.
Diversity Training
In response to Equai Employment opportunity laws and market
forces, rnany organi-
zations today are concemed about managing diversiry-creating
an environment that
allow's all employees to contribute to o-.gJ.rieational goals ani
experience personal
growth' This klnd of environment includes access ro ;lb, u, well
as fair ancl positl'e
treatment of all employees. Chapter 3 described how
organizations manage jirrersity
by copp$ing with the law Besides these efforts, many
organizarions prourt" training
designed to reach employees atdtudes and behavio.,
,hur"rupport the management of
diversity, such as appreciation of cultural differences u.d
urroid"r,ce of behiviors rhat
isolate or intimidate others.
. Tiai'ing designed to change employee attitudes about diversity
andfor develop
skills needed to u'ork with a Jil,..r" workforce is called
diversity training. These
programs generally emphasize either attitude awarenes, urrd
chunge or Eehavior
change.
Programs that focus on attitudes have objectives to increase
participants' awareness-
of cultural and ethnic differences, as well asclifference, l.r
p*rrorrui.haructe.irtics and
physical characteristics (such as disabilities). These
Diversily Training
Training designed to
change employee
attitudes about
diversity andlor
develop skills needed
to work with a diverse
workforce.
iii
1i:
*ln
5
f;i,
programs are based on the assumprion that people
who become aware of diffe.ences and their srereo-
types about those differences will be able to avoid
letting srereotypes influence their interactions
with people. Many of these programs use video
and experiential exerciser to irr.i"nr" employees'
awareness- of the negative emotional and perfor-
mance effects of stereotypes and resulting ieharr-
iors on members of minority groups. A risk of these
programs-especially when they define diversiry
mainly in terms of race, ethnicity, and sex-is that
they may alienate rvhite male employees, who con-
clude that if the company values diversity more, ir
values them less.43 Diversity training is more likely
to get everyone onboard if it emphasizes respecr-
ing and valuing all the organization's emplovees in
order ro bring out the best work from ..r"r1,o.r. to
ope_n up the best opportunities for everyone.
Programs that focus on behavior aim at chang-
ing the organizarional poiicies and individual
behaviors that inhibit employees' personal growth
and productivity. Sometimes these ptogr.mi id"r,-
tify incidents that discourage empilyees from
working up ro their potential. Employees work in
Diversity training programf like the one contlucted by Haward
Pilgrim Health Care, are designed to teach employees attitudes
and behaviors that support the management of diversig. l,{hy is
i{
impoltant for companies to provide this type of training?
214 PART 2 Acquiring and Preparing Human Resources
gfoups to discuss specific promotioll opportunities or
managelnent
practices that thev
believe were handled .,nfairly. Anothei approach starts with the
assumption that ail
individuals differ in t"ti""t *^Vt ur',d t.ach.. skilis for
constfuctively handling-the
communication barriers, conflicts, and misunderstandings that
necessarily arise when
different people try to work rogether.4+ Tiainees rnay be mrre
positive
about receiving
.hl, ;;o; ii t*intng than othei kinds of diversity training' Fi.albr
some orgauizations
provide diversity t*ir1*g in the form o{ culturalimmersion,
sending ernpioyees directlv
ir-rio .o*^rrrrities *h.rJ they have to interact with persons from
different cultures'
,"."r, ur-rd nationaliries. Participants rnight talk lvith
community members, work in
community organizationr, o. lear. about events that are
significant to the communitl
in"V
"ir..'pep"si
addresses behayior change at the highest ler''el of the
organization'
Senior executives are assigned to b. ,po.rrors for specific
ernployee groups'
including
African Americans, Latinos, Asians, women, ruhiie males'
r'votnen of
color, disabled
";G.r,
and employees who are gay, lesbian, or transgendered. The
executives
are
,"rp."ri6f. {or ,rnderrrar-rdi*g the ,-rJ"i, of th"ir assigned
group, for identifying
talent'
;;;;"' ;;"toring at least th"r.e of these t*p1ov"e''45
Although rnaiy organizarions have used Jiversity training, few
have provided pro-
,r; i;;i"g ,oo.. ,frnr-r a day, and few have researched rheir long-
te'n
effeclir-e'
;;.* ih; Titrl. ,.r.u..t that exis6 on the subject has provided no
sLlpport for a
dftt li.rk between di""rtltff-grams and business success, but
there is evidence that
some characteristics *uk. diu"*ity training more effective.47
Most important, the
ir"i"l"g should be tied to business oblective-s, such as
understanding customers' The
;;;;;;"J ir-rvolvemenr of rop management, and the involvement
of managers at
all ieveis, aiso are important. Diversity training should
emphasize
learning behaviors
and ski11s, not blaming employees' Finally, the program should
help employees see
;;;;.;';.
"pply
th?ir.'erv skilis on the job, deliver rewards for performance, be
,i.i . .ig""ir^iior"r"1 policies and practices that value diversity,
and include a walr to
measure the success of the training'
An example of a company that gets it- right is Sodexho USA' a
food
and facili-
ries rnanagemenr compa.,y, *hi.h f,rovldes diversity ffaining at
ali levels' Senior
executives participate in classroom training reinforced with
community
involve-
ment and mentoring relationships. They learn how valuing
diversity
helps the com'
;;;;,f,|}.6.o,r-r.rr".f,"fi.r-rg"r, u.ra they are
assessed for meeting targets to hire ani
i.o*oa" a divetse gro.rp of
-..npl9Vge-s,
as well as for participation in trainiug, men'
roring, and commurriti o,rtr.u.h. Mur-rug.rs can paiticipate in
learning
labs thar
;;i1..-i topics such as cross.cultural communications and
generational difference=
in the workplace. Empioyees have opportunities to learn
diversity-related
skiils rel'
"""",
,, ,fr"ir jobs, ,,i.h'u, how to r.tt ,o diverse clients or how to
recruit diverse
"*fioy""r.
Significanilv, Sod""ho also makes a' effort ro measure rhe
results ol
;h;;-;;rs."-i. f, f-,". ii";;;il. example, that its mentoring prostam
has made
a
measurable difference ln the productivity and retention of
female ernployees
anj
employees of coior.48
t:.-t *-
i,''-:
*+-
l,j'-
{','+'
:'f -l
t,:'-
, I l,o.,,on
I I I socisj
responsibilfrY
ffi

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panles areersity.job. This,o preparer-rd estab,ro.docx

  • 1. panles are 'ersity. job. This ,o prepare r-rd estab, ro rTlatter ;ite visits, 's need to practices, ; familiar the con- on about 'e will be . Miscel. rounding reu' staff- ernpioy- ding the ture, job CHAPTER 7 Training Employees Zn, expectations,_selling, performance, and bonus plans. Tlainees shadow more experi- enced co-workers, and.managers provide .ou.hi.rg. The companv l."air, rhis orienta- tion program with enabling agenrs ro increase sales by $4 *iirior-r.a2
  • 2. orientation programs may combine various rraining methods such as printed and audiovisual materials, classroom instruction, on-the]ob training, and e-learning. Decisions about how to conduct the orientation d.pend on the typ-. of mut"rial to be covered and the number of new employees, among tthe. factors. Diversity Training In response to Equai Employment opportunity laws and market forces, rnany organi- zations today are concemed about managing diversiry-creating an environment that allow's all employees to contribute to o-.gJ.rieational goals ani experience personal growth' This klnd of environment includes access ro ;lb, u, well as fair ancl positl'e treatment of all employees. Chapter 3 described how organizations manage jirrersity by copp$ing with the law Besides these efforts, many organizarions prourt" training designed to reach employees atdtudes and behavio., ,hur"rupport the management of diversity, such as appreciation of cultural differences u.d urroid"r,ce of behiviors rhat isolate or intimidate others. . Tiai'ing designed to change employee attitudes about diversity andfor develop skills needed to u'ork with a Jil,..r" workforce is called diversity training. These programs generally emphasize either attitude awarenes, urrd chunge or Eehavior change.
  • 3. Programs that focus on attitudes have objectives to increase participants' awareness- of cultural and ethnic differences, as well asclifference, l.r p*rrorrui.haructe.irtics and physical characteristics (such as disabilities). These Diversily Training Training designed to change employee attitudes about diversity andlor develop skills needed to work with a diverse workforce. iii 1i: *ln 5 f;i, programs are based on the assumprion that people who become aware of diffe.ences and their srereo- types about those differences will be able to avoid letting srereotypes influence their interactions with people. Many of these programs use video and experiential exerciser to irr.i"nr" employees' awareness- of the negative emotional and perfor- mance effects of stereotypes and resulting ieharr- iors on members of minority groups. A risk of these programs-especially when they define diversiry mainly in terms of race, ethnicity, and sex-is that they may alienate rvhite male employees, who con- clude that if the company values diversity more, ir values them less.43 Diversity training is more likely to get everyone onboard if it emphasizes respecr-
  • 4. ing and valuing all the organization's emplovees in order ro bring out the best work from ..r"r1,o.r. to ope_n up the best opportunities for everyone. Programs that focus on behavior aim at chang- ing the organizarional poiicies and individual behaviors that inhibit employees' personal growth and productivity. Sometimes these ptogr.mi id"r,- tify incidents that discourage empilyees from working up ro their potential. Employees work in Diversity training programf like the one contlucted by Haward Pilgrim Health Care, are designed to teach employees attitudes and behaviors that support the management of diversig. l,{hy is i{ impoltant for companies to provide this type of training? 214 PART 2 Acquiring and Preparing Human Resources gfoups to discuss specific promotioll opportunities or managelnent practices that thev believe were handled .,nfairly. Anothei approach starts with the assumption that ail individuals differ in t"ti""t *^Vt ur',d t.ach.. skilis for constfuctively handling-the communication barriers, conflicts, and misunderstandings that necessarily arise when different people try to work rogether.4+ Tiainees rnay be mrre positive
  • 5. about receiving .hl, ;;o; ii t*intng than othei kinds of diversity training' Fi.albr some orgauizations provide diversity t*ir1*g in the form o{ culturalimmersion, sending ernpioyees directlv ir-rio .o*^rrrrities *h.rJ they have to interact with persons from different cultures' ,"."r, ur-rd nationaliries. Participants rnight talk lvith community members, work in community organizationr, o. lear. about events that are significant to the communitl in"V "ir..'pep"si addresses behayior change at the highest ler''el of the organization' Senior executives are assigned to b. ,po.rrors for specific ernployee groups' including African Americans, Latinos, Asians, women, ruhiie males' r'votnen of color, disabled ";G.r, and employees who are gay, lesbian, or transgendered. The executives are
  • 6. ,"rp."ri6f. {or ,rnderrrar-rdi*g the ,-rJ"i, of th"ir assigned group, for identifying talent' ;;;;"' ;;"toring at least th"r.e of these t*p1ov"e''45 Although rnaiy organizarions have used Jiversity training, few have provided pro- ,r; i;;i"g ,oo.. ,frnr-r a day, and few have researched rheir long- te'n effeclir-e' ;;.* ih; Titrl. ,.r.u..t that exis6 on the subject has provided no sLlpport for a dftt li.rk between di""rtltff-grams and business success, but there is evidence that some characteristics *uk. diu"*ity training more effective.47 Most important, the ir"i"l"g should be tied to business oblective-s, such as understanding customers' The ;;;;;;"J ir-rvolvemenr of rop management, and the involvement of managers at all ieveis, aiso are important. Diversity training should emphasize learning behaviors and ski11s, not blaming employees' Finally, the program should help employees see ;;;;.;';. "pply th?ir.'erv skilis on the job, deliver rewards for performance, be
  • 7. ,i.i . .ig""ir^iior"r"1 policies and practices that value diversity, and include a walr to measure the success of the training' An example of a company that gets it- right is Sodexho USA' a food and facili- ries rnanagemenr compa.,y, *hi.h f,rovldes diversity ffaining at ali levels' Senior executives participate in classroom training reinforced with community involve- ment and mentoring relationships. They learn how valuing diversity helps the com' ;;;;,f,|}.6.o,r-r.rr".f,"fi.r-rg"r, u.ra they are assessed for meeting targets to hire ani i.o*oa" a divetse gro.rp of -..npl9Vge-s, as well as for participation in trainiug, men' roring, and commurriti o,rtr.u.h. Mur-rug.rs can paiticipate in learning labs thar ;;i1..-i topics such as cross.cultural communications and generational difference= in the workplace. Empioyees have opportunities to learn
  • 8. diversity-related skiils rel' """", ,, ,fr"ir jobs, ,,i.h'u, how to r.tt ,o diverse clients or how to recruit diverse "*fioy""r. Significanilv, Sod""ho also makes a' effort ro measure rhe results ol ;h;;-;;rs."-i. f, f-,". ii";;;il. example, that its mentoring prostam has made a measurable difference ln the productivity and retention of female ernployees anj employees of coior.48 t:.-t *- i,''-: *+- l,j'- {','+' :'f -l t,:'- , I l,o.,,on I I I socisj