panles are 'ersity. job. This ,o prepare r-rd estab, ro rTlatter ;ite visits, 's need to practices, ; familiar the con- on about 'e will be . Miscel. rounding reu' staff- ernpioy- ding the ture, job CHAPTER 7 Training Employees Zn, expectations,_selling, performance, and bonus plans. Tlainees shadow more experi- enced co-workers, and.managers provide .ou.hi.rg. The companv l."air, rhis orienta- tion program with enabling agenrs ro increase sales by $4 *iirior-r.a2 orientation programs may combine various rraining methods such as printed and audiovisual materials, classroom instruction, on-the]ob training, and e-learning. Decisions about how to conduct the orientation d.pend on the typ-. of mut"rial to be covered and the number of new employees, among tthe. factors. Diversity Training In response to Equai Employment opportunity laws and market forces, rnany organi- zations today are concemed about managing diversiry-creating an environment that allow's all employees to contribute to o-.gJ.rieational goals ani experience personal growth' This klnd of environment includes access ro ;lb, u, well as fair ancl positl'e treatment of all employees. Chapter 3 described how organizations manage jirrersity by copp$ing with the law Besides these efforts, many organizarions prourt" training designed to reach employees atdtudes and behavio., ,hur"rupport the management of diversity, such as appreciation of cultural differences u.d urroid"r,ce of behiviors rhat isolate or intimidate others. . Tiai'ing designed to change employee attitudes about diversity andfor develop skills needed to u'ork with a Jil,..r" workforce is called diversity training. These programs generally emphasize either attitude awarenes, urrd chunge or Eehavior change. Programs that focus on attitudes have objectives to increase participants' awareness- of cultural and ethnic differences, as well asclifference, l.r p*rrorrui.haructe.irtics and physical characteristics (such as disabilities). These Diversily Training Training designed to change employee attitudes about diversity andlor develop skills needed to work with a diverse workforce. iii 1i: *ln 5 f;i, programs are based on the assumprion that people who become aware of diffe.ences and their srereo- types about those differences will be able to avoid letting srereotypes influence their interactions with people. Many of these programs use video and experiential exerciser to irr.i"nr" employees' awareness- of the negative emotional and perfor- mance effects of stereotypes and resulting ieharr- iors on members of minority groups. A risk of these programs-especially when they define diversiry mainly in terms of race, ethnicity, and sex-is that they may alienate rvhite male employees, who con- clude that if the company values diversity more, ir values them less.43 Diversity training is more likely to get everyone onboard if it emphasizes respecr- ing and valuing all the organization's emplovees in order ro bring out the best.