Owais Khalid has over 10 years of experience in operations management, customer service, and engineering. He holds an MBA in Finance and a Bachelor's degree in Electronics Engineering. His career includes roles as an Assistant Manager at an mail management system, a Team Lead at a telecommunications company, and engineering internships. He is seeking a position that allows him to continue developing his technical and managerial skills.

1. Curriculum Vitae of Owais Khalid
URRICULUM
ITAE
OWAIS KHALID
Bachelor of Engineering (Electronics)
MBA (Finance)
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2. Curriculum Vitae of Owais Khalid
URRICULUM
ITAE
OBJCTIVE:
To work in a creative and innovative environment where there is a scope for learning, as
well as I can polish my technical and managerial skills and prove to be an asset for the
growth of the organization.
PERSONAL INFORMATION
Father’s Name Khalid Rauf Mughal
CNIC # 42101-0779674-9
Current Address SC 2 block-L United Centre, Flat#3 North Nazimabad Karachi,Pakistan
Email owaispak4@hotmail.comowaispak4@hotmail.com
Contact No +923018200394 / +923343629963
Nationality Pakistani
Res # 021-36627205
Marital Status Single
Language Spoken English, Urdu
Date of birth 28th
Nov 1986
PEC Reg # ELECTRO/12940
EDUCATION:
2009 - 2011 MBA (Finance) at Bahria University, Karachi, Pakistan
2004 – June 2008 B.E (Electronics) at Hamdard University, Karachi Pakistan
2001-2003 FSc – Pre- Engineering at SM Science Govt College, Karachi,
Pakistan
2000.2001 Matriculation (Science) at LaCanadiana Children’s Academy,
Karachi, Pakistan
FINAL YEAR PROJECT: PC Controlled Wireless Aircraft (Auto Pilot System)
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3. Curriculum Vitae of Owais Khalid
URRICULUM
ITAE
EXPERIENCE
2014
Oct 2014 to till date Assistant manager operations MMS (Mail management
system) at TCSTCS
o Administration of Project staff
o Frequent Coordination with Customers, Sales Team
& Operation Team—ensuring delivery as per KPI.
o Resolve Customer Queries / Complains
o Data Reconciliations
o Follow-up of Booking & Delivery files
o Analyse Missing & Undelivered shipment
o Operations Progress report
o Coordination with Data Processing Centre &
Information Technology for developments
o Training of Staff
o Coordination with Internal Support Departments
o Preparation of New Projects Feasibility
2011-2014
Dec 2011 till March 2014 Team Lead at Mobilink InfinityMobilink Infinity BCS-Credit & Management.
o Analysis of companies & individual cases received
from Sales operations, CS-Front end, Support centre
includes CS & franchise support.
o WiMAX Activation team management
o New Connections Approvals
o Processing of New Sales/Ownerships from backend
after getting necessary documentation
o Reporting to Management with respect to
departmental performance/issues
o Assessment of policies and procedures in order to
enhance customer relationship, as well as increasing
the number of consumers alike.
o Responsible for verification of document and risk
control, Coordination with other departments.
o Cross matching of customer particulars on WSAF &
CRM.
o Change of ownership as per policy.
o Ensure proper audit of the data.
o Daily, weekly & monthly reports to higher
management.
Reconciliation of CRM.
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4. Curriculum Vitae of Owais Khalid
URRICULUM
ITAE
o Data allocation for recoveries
2011
March 2011 to May 2011 Customer Service Representative at The Resource Group (TRG)The Resource Group (TRG)
for Qubee WiMax internet service provider
o Responsible to provide support to customers regarding WiMAX
connectivity and any other information regarding WiMAX
services.
2008-2009
October 2008 to July 2009 Worked in PHARMATEC Pakistan (PVT) ltdPHARMATEC Pakistan (PVT) ltd asas a Trainee Engineer
o In this job I had fair idea about different types of plant Utilities
like Generators, Boiler, Chiller, Compressors and R-O
Plant. Ability to do work in under pressure situation.
o Monitored equipment utilization and machine downtime with
responsibility for the implementation of corrective and
preventative actions.
o Trouble-shooting activities, which included regular
performance checks of fallout to determine and rectify
errors.
o Coordinate to other disciplines and vendor representatives.
2007 ITIF ASIA 2007, Textile Asia 2007 & Muslim BIG 2007ITIF ASIA 2007, Textile Asia 2007 & Muslim BIG 2007
Voluntary work during summer vacation at an Asian Exhibition.
Responsibilities and achievements:
o Warm welcoming foreign visitor and delegates.
o Ensuring their accommodation and transport needs were
adequately met.
o Meeting very intelligent and interesting people gave me an
opportunity to utilise my own interpersonal skills.
o Cultural knowledge and awareness prior to greeting visitor was
paramount priority.
o Positive attitude and knowledge of greetings, body language,
eye contact, dress codes was an essential and major part of my
responsibility to create a good first impression and maintain
relationships with the foreign delegates, either visiting or/and
revisiting Pakistan .
INTERNSHIP: CIVIL AVIATION AUTHORITYCIVIL AVIATION AUTHORITY
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5. Curriculum Vitae of Owais Khalid
URRICULUM
ITAE
June 2007 Internee in Electronics Engineering Department
Learning Outcomes
To develop greater insight into RF & Microwave equipments in EED.
Enhancement of understanding of various equipments used in
RADAR, HF, VHF/UHF, NAV-AIDS, GE and Telecom section.
COMPUTER SKILLS:
• Microsoft Windows XP / Vista,
• Microsoft Office (Word, Excel, PowerPoint, Word)
I
NTERESTS:
Badminton, watching and playing cricket, cinema.
REFERENCES: References will be furnished on request.
Page 5 of 5

6. Curriculum Vitae of Owais Khalid
URRICULUM
ITAE
June 2007 Internee in Electronics Engineering Department
Learning Outcomes
To develop greater insight into RF & Microwave equipments in EED.
Enhancement of understanding of various equipments used in
RADAR, HF, VHF/UHF, NAV-AIDS, GE and Telecom section.
COMPUTER SKILLS:
• Microsoft Windows XP / Vista,
• Microsoft Office (Word, Excel, PowerPoint, Word)
I
NTERESTS:
Badminton, watching and playing cricket, cinema.
REFERENCES: References will be furnished on request.
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