3. Agenda
● Where to employ this APM capability
● Philosophy
● Qualifications
● Engagement Model
● Service Catalog
● Contact
4. Where to employ this capability
● Planning
○ Business Justification
○ Pilot Planning, Vendor Selection and Proof-of-Value
● Implementation
○ Deployment Planning - Selecting Candidate Applications
○ Phased Deployment Model and Acceptance Criteria
● Practitioner
○ Competency-based Mentoring
■ Service Bureau, Center of Excellence, APM Project Management
○ HealthCheck, App Audit
● Leadership
○ Enterprise-savvy Technical Sales Training
○ Whitepapers, Product Strategy
5. Philosophy
● “No secrets”
○ Everything I know about APM is brought to the table
○ A good portion sits on the website
■ I’ll keep adding as folks keep asking
○ Strategy, Leadership, Delivery
■ This is not theory - I have built and used every aspect of the practice
● Your secrets - stay your secrets
○ I toot my horn but I would appreciate a mention if you do toot your own horn ;-)
● Vendor Neutral
○ Really!
○ Yes, I have relationships with all the major players but I can’t get you a better price...
● Mentoring - NOT staff augmentation
○ Leverage your staff
○ “teach you how to fish” (and maybe become a global distribution of seafood products)
● Turnaround Specialist
○ I will help you get the full value of your APM investment
6. Qualifications
● 12 years with Wily Introscope (CA APM)
● 26 years as a software technologist
○ All the details are on my LinkedIn
○ All kinds of enterprise and high tech software systems
○ All kinds of roles
■ pre-sales, services, business development, product marketing, architecture, sales
● I wrote the book!
○ “APM best practices - Realizing Application Performance Management”
● Pretty much everything I do is out in the open
○ You can do it all yourself - if you have the time
● My role is to increase your pace and level of success
7. Engagement Model
● Fixed Price and Retainer-based Consulting
○ remote
○ on-site (as appropriate, with T&E additional )
■ 4 hr minimum within driving or rail distance
■ 8 hr minimum by air travel
● My plan, your schedule
○ your corporate realities (how things get done or changed)
● The Process:
○ We have a call to discuss your project
○ I prepare a Proposal outlining my recommendations and solution strategy
○ You ruminate and adjust per your budget and timetable
○ I prepare a detailed SOW (statement of work)
○ You send a PO (purchase order)
○ (optional) we negotiate a PSA (professional service agreement) for ongoing projects
8. Service Catalog
Assessments (Skills, Visibility, APM Environment, Production Readiness) 2-20 1-5 days
HealthChecks 4-10 1-5 days
Monitoring Configuration Tuning (application audit) 4-40 1-10 days
Design a program to achieve a Service Bureau of COE (Center of Excellence)
- including Assessments and HealthCheck, as appropriate
20-40 3-10 weeks
Mentoring to establish a Service Bureau or COE (Center of Excellence) 100-150 3-18 months
Technical Writing (articles, white papers, book chapters, books) varies 2-10 weeks
Workshops using your operational monitoring environment 4-8 1-2 days
Seminars on related technology for APM and Analytics 2-8 day
Speaking on Current Topics in APM and Analytics 2-8 day
Typical
Hours
Items in bold have
detailed video overview
presentations on the
web site
Writing projects and video
presentations are also on
the web site.
Non-APM related writing is
on academia.edu
Book is on Amazon,
Apress and Safari Online
Typical Duration
